General Motors Customer Service Issues

I scheduled a warranty service appointment on Monday for my [redacted] Corvette Grand Sport with brake issues at David Maus Chevy in Sanford, FL. Upon arrival, I was informed that there were no loaner vehicles available due to GM reducing their fleet. The previous brake repair left me dissatisfied as the rotors were resurfaced instead of replaced, contrary to my expectations. I questioned whether GM allows the use of other used parts for warranty repairs. This is my third Corvette, and in the past, I've never been denied a loaner during service, even with other vehicles I've owned. I express my concerns that cutting back on customer service may affect customer loyalty in the future. I hope for a positive response and resolution to my concerns regarding this matter. Thank you, Jim Wickert.

I own a [redacted] Saab 97x and experienced a headlamp failure while driving at night. I recently found out that my vehicle was recalled under GM recall number [redacted]. Despite not receiving a notification, I have to travel 90 miles to a Saab dealership for the repair. Having worked for GM and purchased their vehicles for over 40 years, I don't feel comfortable driving this distance with the issue. Thankfully, my local Cadillac dealer has the necessary part to fix it since the Saab 97x is similar to the TrailBlazer. I hope to resolve this locally. Thank you.

I own a [redacted] Chevy Cruze and have recently spent thousands on repairs. Unfortunately, the car is back in the shop with another issue. Despite regular maintenance, it keeps breaking down or having defects. The Service Traction light is now on, and the Chevy service department is saying more repairs are needed. This has been a heart-wrenching experience for me given my low wages, ongoing car payments, and current financial challenges. I cannot afford a rental car or Uber, which is impacting my ability to get to work. I have reached out to my boss to explain the situation, as it could jeopardize my job. I hope GM can assist me with the repair costs, as their product has been a source of frustration and tears for me.

Since purchasing my [redacted] Chevy Captiva Sport LS in March [redacted], I have experienced numerous ongoing defects that the dealership acknowledged. I have replaced the batteries three times, had the alternator replaced, and continue to face issues such as the Check Engine light coming on and off, dangerous stalling incidents, rough idling, and hesitations while driving. This vehicle has various electrical problems like lights flickering, radio malfunctions, and bulbs frequently needing replacement. The car even has stability issues with the front wheels and recurring tire pressure problems. Despite my attempts to address these issues with the dealership, the problems persist, and the vehicle remains unreliable and unsafe. I feel misled and taken advantage of by the dealership, as they assured me my warranty would cover all necessary repairs. I am now turning to GM for assistance, wondering if I deserve a refund or a trade-in due to the recurring and unresolved defects. The dissatisfaction with this vehicle has been frustrating, especially considering the amount of money I have invested in it.

GM MetLife Insurance mistakenly sent the life insurance payout to my dad's ex-wife, despite being divorced for sixteen years. The funds were meant to be split among his four children. However, she has already received and cashed the check. We are pursuing federal fraud and insurance lawsuits due to this error. To resolve this, GM MetLife Insurance needs to compensate Patty Lewis for the loss of funds but ensure that Dan Cleland's children receive their rightful share. Thank you.

Dear Sir, I own a [redacted] Buick LaCrosse CXL model, a lovely car with many accessories. However, I struggle to see behind when reversing. Local dealers claim installing a factory backup camera is impossible as they have tried. I find this hard to believe. The components seem to be in place already. I'm interested in upgrading if feasible. Could you look into this matter in your organization? I bought the car used and adore it. I'd appreciate any guidance you can offer. Thank you for your time and help. Respectfully, Jim S. [redacted] Tamarack Rd Owensboro, KY [redacted]

In March [redacted], I visited Bill Holt Chevrolet in search of a Colorado. The salesperson showed me a model without Bluetooth, promising an upgrade option for $[redacted]. After purchasing the truck and returning for the upgrade, it turned out to be an aftermarket solution, not the promised radio upgrade. Despite attempts to reach the Sales Manager, I faced delays and unfulfilled promises. Escalating the issue to the Better Business Bureau, the Sales Manager continued to provide false information in response. Seeking resolution through GM Customer Service and contacting higher management led to further dishonesty and lack of accountability from the dealership. The Sales Manager's deceitful actions and refusal to address the situation appropriately have left me with a vehicle that does not meet my needs, leading to frustration and unanswered requests for the promised refund and resolution.

I recently purchased a [redacted] Impala and have been experiencing issues with the security system. Despite spending $[redacted] at a Chevy dealership in Augusta, Georgia, two days ago to address the problem, I am now stranded in Houston with the same issue. Along with the security system troubles, I have had to replace four fan relays and door lock actuators since buying the vehicle. I also noticed a sudden ticking noise under the dash. The situation escalated when my car shut off at 66 mph on my way back from Georgia, causing the steering wheel to lock up, nearly leading to an accident. I cannot afford another tow or repair bill and need urgent assistance. The dealership I previously visited, Milton Ruben Chevrolet, is too far now. I urgently need help as I am stranded and must return to work without the means to cover additional repair costs for this car.

I have left my car at Terry Cullen Chevrolet due to some issues with it. After a diagnostic test, they informed me that the car is not drivable. This is problematic for me because I rely on my vehicle to commute to work and now I am without transportation. Both Terry Cullen Chevrolet and the Chevy Dealership in Union City, GA are indicating a delay of approximately 2 to 2.5 weeks before they can start repairing my car. Unfortunately, they are unwilling to provide me with a rental vehicle until the repairs commence. My extended warranty is also echoing the same timeframe for the repair process. I am feeling frustrated and stuck with no means of transportation to get to work. I am unable to bear the cost of a rental car for an extended period on my own. I am reaching out for assistance and hoping for a solution to this challenging situation. Thank you.

During a road trip with my friend on Fri, Sept. 14th to Sept. 16th, we encountered an issue with my [redacted] Chevy Traverse. While my friend was outside smoking, the left passenger window inexplicably shattered. The motel manager helped clean up the glass, but we had to find an auto glass shop for repairs. We had to drive 39 miles to find a shop that could only temporarily shrink wrap the window. Despite efforts, the repair hit a snag with the regulator needing replacement. We managed to find the part at $[redacted].17, located an hour away. I am now questioning if this was due to any known defects or recalls that may have caused the window to shatter from the heat. I seek some feedback on this matter and the possibility of compensation. Thank you, Judith Voyles.

I have encountered multiple issues with the service department at Boulder Chevrolet in Salem, IL. Initially, my car had a starting problem and would just click when the key was turned. After 10 days and a top-end flush with a battery change, the problem persisted. While the hesitation issue improved slightly, the starting problem remained. A subsequent visit revealed a bad wire from the battery, which they spliced instead of replacing. Despite the starting problem resurfacing after four weeks, they were unable to replicate it during their two-week possession of my car. Their service manager seemed unenthusiastic about addressing the ongoing problem and only suggested fixing the loaner car I ended up needing after an accident. This entire experience has left me extremely dissatisfied, especially as a loyal Chevrolet customer.

I bought a [redacted] SRX on June 23, [redacted]. Unfortunately, I financed even the license and registration fees because of financial constraints. Initially, I purchased a service contract but had to cancel it due to the cost. The primary reason for buying the car was to use it for Lyft to supplement our retirement income. After driving about [redacted] miles, the engine light came on, and two different mechanics identified the issue as the catalytic converter. Apparently, the computer recorded this problem occurring three times, suggesting it might have been masked before trading in. I am now hearing a strange noise and experiencing acceleration issues, leading me to believe the problem is worsening. I cannot afford to replace the catalytic converter, so I must take the car out of service until I find a solution. I wonder if General Motors could offer any assistance, possibly by checking if the converter is still under warranty.

Don Whitfield shared his negative experience with Everett Buick GMC in Bryant, Arkansas on September 21 at 3:16 PM. He described feeling mistreated by the dealership after driving four hours from Missouri to trade for a new [redacted] GMC Denali. Despite having signed paperwork, when he requested his business name be included on the title, he was told they couldn't sell to him because he was a car dealer. The situation escalated when the finance manager indicated that putting the title in his wife's name would change the deal terms. Don expressed disappointment, especially since he has been a loyal GMC customer. He mentioned that he had proof of the exchange via text messages and warned others to be cautious when dealing with this dealership. Salesman (Paul LaFleur) was involved in the interaction.

This morning, I took our GMC Sierra in due to an engine light issue. After waiting for 3 hours, I noticed the truck parked upfront with wires hanging from the bottom without being ready for release. It was another 20 minutes before the papers were ready. In frustration, I had to go to the mechanic area to track down the mechanic's report. There, I found the mechanics casually chatting, one of whom claimed to have replaced the sensor, but the wires hanging underneath suggested otherwise. Instead of properly securing it, he carelessly threw it back under the truck. This lack of attention to detail and professionalism is disappointing. After two months of back and forth, we have decided not to recommend GMC in Midland, Texas, to our friends and family. We are switching back to All American Chevrolet and getting our Silverado. Dealing with this situation has been extremely frustrating.

My [redacted] catalytic converter was damaged, and I took it to a shop to have it replaced. They ordered the part on Aug 21, but as of Aug 27, the part did not arrive with the other parts. The expected arrival date was Sept 17, but it did not come. The part number is G[redacted]8. My insurance has covered the rental agreement only for 30 days, and now I'm without a vehicle. As a disabled woman requiring treatment every other day, having a vehicle is essential for me. I opted for a General Motors product thinking parts would always be accessible. My name is Mary F., and you can reach me at [redacted]. I urgently need to know when the part will be available and require a loaner vehicle. This situation is causing me financial strain and emotional distress as I cannot reach my treatment center, leading to a decline in my health. I am considering seeking legal advice.

I was charged $53.00 for an estimate on my Buick Lucerne's front end shake at highway speeds of 55 mph and above at Kelly Buick in Emmaus, Pa. The technician confirmed my suspicion of a tire out of balance after a test drive and putting the car on a lift. I declined the overpriced mounting and balancing service for $91. This is the first time in over 55 years of driving that I have been charged for an estimate. On my way home, I stopped at two other mechanics who offered to check it for free. I feel ripped off and disrespected. Is it normal for a GM shop to charge over $50 for an estimate? I am looking for guidance on contesting this charge and I will not be returning to this dealership. Thank you. - Betty

I own a [redacted] Chevrolet Impala purchased from Hendrick Chevrolet in Shawnee Mission, KS. My current issue is that the radio screen intermittently goes blank, and I cannot program XM stations, only regular radio stations. The closest dealership, Crow-Moddie Chevrolet, says I need to replace the entire radio for over $[redacted], excluding the $[redacted].96 diagnosis fee. GM acknowledged this is a common issue in various models but was unable to negotiate a discount with the local dealership. The codes associated with the problem are PIC6193B, PIC6193A, and PIT5411. I hope GM will prioritize customer satisfaction, as we've been loyal customers with multiple GM vehicles. It's disappointing that they're not addressing this well-known issue promptly. Sincerely, J.

I own a [redacted] Buick LaCrosse and had purchased an extended warranty that expired in August [redacted]. Recently, at Champion in LaGrange, KY, the dealer informed me that my transmission gears are failing at only 44,[redacted] miles. This news has left me shocked and disappointed. I am seeking clarification on why this issue occurred with such low mileage and would appreciate any assistance with repairing it. Additionally, I was informed that the suspension module needs replacement, which is costly. I hope to receive a callback to address my concerns and explore options for repair or replacement. You can reach me at [redacted]. Thank you for your attention to this matter, and I look forward to hearing from you soon. -Sharon C. [redacted] Crystal Dr LaGrange, KY [redacted]

I've had the ENGINE light come on three times or more, and Genthe Chevrolet has had my Malibu for days since I bought it in September. Now it's back on as of 10-8-19! I'm frustrated by the lack of a replacement vehicle offer, except for one time. I have other things to do besides bringing in my Malibu for service. I can't help but worry while driving if the light will return. And today, it did. Another appointment! Why am I stuck waiting hours each time in the waiting room? I pay my monthly fee expecting a reliable car. That's what I paid for - that's what every payment covers. Archie C. [redacted] I will attend my Genthe Southgate MI appointment and hope for a prompt resolution.

I recently purchased a [redacted] Chevy Equinox from my local dealership. Over the past 6 months, I've faced multiple issues with the clock on the car constantly losing time despite several software updates and even replacing the radio. The static in the radio persisted even after the antenna replacement and multiple trips to the dealership. They finally admitted they were unable to fix the interference issue. Frustrated, I decided to seek help from another dealer, Tarr, who also couldn't resolve the radio problem after keeping my car for a week. My car is still under the original factory warranty, but the continued unresolved issues have left me extremely dissatisfied. I'm now considering escalating the situation to General Motors for a proper resolution.