General Motors Customer Service Issues

I own a Chevy Equinox. Last month, the check engine light came on and I had the exhaust manifold and catalytic converter replaced, as well as an oil change at the dealer. A few days ago, my car stalled on the highway. I had to abandon it in Boston, and I live in NYC. The car lost reverse, and there was a transmission failure code. My car only has [redacted] miles and is [redacted] years old. Unfortunately, my warranty has expired. I am curious about how GM can assist me with this issue. I have noticed many complaints with the same problem. I have been a loyal supporter of the American car brand for a long time, but this incident has shaken my confidence.

I am a current GM employee who relocated to a different dealership but was never compensated for selling a [redacted] Chevrolet Corvette Z51 Stingray. The Berlin Automotive Group owes me commission for the sale to Mr. D. Walker. I am facing financial difficulties due to this situation. I hope GM can assist me in resolving this matter promptly or I may have to seek legal action. I am concerned about the conditions at the dealership, including the unsafe service department. Customer dissatisfaction due to the behavior of GM managers reflects poorly on the company and impacts my reputation as an employee. I urge GM to address these issues. It's crucial to me that this matter is resolved swiftly to prevent conflicts of interest. Please contact me at ([redacted])-[redacted] or via email at [redacted] to address this situation promptly. Thank you for your attention to this matter. Sincerely, E.R. Bradford

I took my car in for a recall at the dealership on July 16th. The recall work was completed this past Sunday, and then my car caught fire near the dashboard. After contacting GM, I was provided with a case number [redacted]. Despite being given three days to inspect the car, they have not followed up with me. I am now scared to drive the car due to nightmares about it catching fire. Interestingly, my husband had removed the key from the ignition before exiting the car, yet it was still running in the off position.

My clock constantly resets to 12:00 AM, and my radio switches to AM three times. The dealer hasn't explained why the front seats of my car are ripping; they are currently inspecting them. The service department made mistakes with the mileage during my first oil change, which took three attempts to correct, almost risking my warranty. My wife and I are frustrated with all the issues and delays. Could you please assist us in finding a replacement vehicle that won't give us as much trouble?

I brought my [redacted] Buick Roadmaster (Car A) to Buick Pontiac GMC in North Little Rock, Arkansas on 04-17-[redacted] to address a specific issue. They initially charged me nearly $[redacted], yet the problem persisted. Upon returning, they kept the car for an additional four days and charged me another $[redacted] for the same unresolved issue. Despite speaking with Natasha J. who assured me the problem was fixed, I remain unsatisfied. I feel frustrated and as though I have been charged multiple times for a problem that was meant to be resolved. I now seek a proper solution or a refund for the repeated services rendered without resolution.

My [redacted] GMC Yukon is currently in the shop due to a lifter/camshaft problem. An AFM lifter malfunctioned, causing damage to the camshaft. A previous issue with the AFM system was addressed at 36,[redacted] miles, and now there is a new problem with the AFM system. They also discovered that the AFM manifold needs replacement while assessing the damage, with a total repair cost estimate of over $[redacted]. I am aware of a TSB regarding these system issues. This is the second time we've had this problem with a Chevrolet/GMC vehicle, and we had to get rid of the first one after it was fixed, not anticipating a repeat. The warranty has expired by 6,[redacted] miles but is within 14 months. The vehicle has been well maintained, with services completed as needed. Carr Chevrolet in Beaverton, Oregon, where the car is located, is handling the issue and recommended that we and they reach out to GMC for possible assistance. Thank you, T. Drake

I recently purchased a [redacted] Chevy Venture with [redacted],[redacted] miles on it. I noticed that the transmission fluid was a tan to brown color, which indicates the maintenance recommended in the owner's manual wasn't done at [redacted],[redacted] miles. After consulting three transmission shops and two service centers, they advised against changing the fluid since it could lead to transmission failure. According to information on Wikipedia, Dexron III used during this time period can develop shear stability and fluid oxidation issues, which led to the development of Dexron IV. I am wondering if the tannish color of the fluid is a sign of these issues. Would it be possible to send a sample of the fluid to your lab for analysis to determine if it's necessary to change the fluid and prevent potential transmission failure? Any advice would be appreciated.

I own a [redacted] Chevy Suburban. The lifters were repaired once, then went out again. Wilson County Motors fixed it a second time under warranty. Now, after 27,[redacted] miles, the lifters are malfunctioning again. Between the first lifter repair and now, it's only been about 40,[redacted] miles. I was promised assistance if I provided proof of oil changes, which I emailed to the service manager, Matt. Recently, my truck was in the shop for 10 days for an engine light issue, and I paid $[redacted].61. The GM dealership, Wilson County Motors, is now refusing to help me fix my vehicle and is holding it until I pay a $[redacted] tow bill.

I am Debra Miller, and I am experiencing an issue with a repair under warranty. I purchased a certified [redacted] SRX on May 17, [redacted], and it currently has 11,[redacted] miles. While waiting in my car at Walmart on Tuesday, May 29, my heated mirror cracked. The Cadillac dealer, C Harper in Belle Vernon, PA, suggested a rock might have caused the damage, but I doubt this explanation due to a visible yellow burn mark. They refused to repair it, citing GM's decision. I request the mirror replacement and an inspection of the wiring considering safety concerns. I hold GM accountable to honor the bumper-to-bumper warranty. I have a claim number, 8-[redacted], and have been trying to communicate with a contact regarding this issue without success. I am looking to resolve this matter promptly and have photographs of the damaged mirror for reference.

I brought my [redacted] GMC Terrain to Bob Sellers in Farmington Hills, MI for A/C repair and a noisy exhaust. The service advisor informed me that the compressor needed replacement for $[redacted] due to a leak. He also mentioned that the back of the exhaust was deteriorated and quoted $[redacted] for the whole replacement. I opted to only fix the A/C issue. Upon visiting a local muffler shop, I discovered that only the resonator needed attention, which they repaired for $[redacted]. I raised my concerns with the service manager, Tom Brown, who stated that GM's policy mandates dealers to replace the entire section, not just a part like the resonator. Regardless of this policy, I felt misinformed by the advisor and potentially saved over $[redacted] in unnecessary expenses. As a loyal GM customer with a history of purchasing 10 new vehicles, this experience has left me disappointed.

I have a [redacted] Chevy [redacted] HD Z71 that I've taken to Parkway Chevrolet in Tomball, TX. The "Reduce Power" warning keeps coming on at random times, and despite multiple visits since [redacted], they haven't been able to fix this issue, even on my recent trip from 6-12 to 6-18. I appreciate the work they have done correctly in the past, but this ongoing problem is frustrating. I would like to discuss this further with someone from the dealership. Thank you, Daniel Boyer.

I recently had my [redacted] Chevrolet Cruze towed to a Chevrolet dealership because the service engine light came on and it lost power. After diagnosis, they determined that the turbocharger had failed but luckily, it was covered under warranty. The head service manager contacted me the next day to inquire about the last oil change, which had been done two months prior. He mentioned that the oil was burnt up and the oil level was 1 1/2 quarts low. Despite replacing the turbocharger, they did not change the oil. I noticed my car was running better but I am concerned about potential future issues. Sadly, I have faced multiple problems with this dealership regarding my car repairs. If they needed me to pay for an oil change, a simple request would have sufficed. I had the oil changed in my town and also opted for an engine flush on the following Friday.

Hello, I wanted to share an experience from December 28th, [redacted]. I was driving my [redacted] Chevy Cavalier in 22 degrees temperature to fill the low air pressure in my left rear tire. Around 6 pm, a lady driving a [redacted] SUV accidentally merged into my lane on a 4-lane road with a speed limit of 40 mph. Despite slowing down to 34mph, she didn't see me, and I had to brace for impact by controlling the speed so that the driver's door would take the hit to avoid the telephone poles on my right. The Cavalier was considered totaled, but fortunately, it's still drivable with only a dent. I haven't repaired it yet, but a replacement door would be a great help. I'm also driving an insured vehicle that's totaled, so I'm uncertain what happens if it gets hit again, especially needing a driver's side door and mirror. This car has meant a lot to me, and I hope to find the parts I need. Thank you.

I recently bought a [redacted] Chevy Malibu LT and noticed some issues that needed attention, such as the cabin air filter. Despite checking with several auto parts stores like AutoZone, Advance Auto, O'Reilly's, and Napa, I was unable to find the filter in stock or available for order. After searching online, I found cabin filters, but none that fit my specific vehicle. This experience leads me to believe that there may be a general neglect when it comes to changing cabin filters, which could contribute to the spread of diseases. I have yet to visit a dealership, but it may be my last option due to potential costs. Any guidance on where to find a suitable cabin filter replacement to address my allergies would be greatly appreciated. Thank you in advance for any help.

I am concerned about the sun visors in my Bolt EV. The visor does not extend far enough to block the sun when it's on the left side, which can be dangerous. I used to have a Buick Rendezvous that had a small pull-out board to extend the visor, and I think something similar could be added to the Bolt EV for safety. It should be a safety feature on all Bolt EV vehicles. I am willing to pay extra to replace my visors for a safer option. I believe this change could save lives. Thank you for listening.

The staff at Ed Bozarth was friendly, but multiple misleading statements were made during the car purchasing process. Initially, they claimed they found a truck from out of state, but when reviewing the paperwork, it turned out to be a different vehicle. Despite discrepancies, they persuaded the customer to consider a substitute truck. They promised to send the window sticker for review and have the truck available for inspection before signing any documents, but these assurances were not fulfilled promptly. Eventually, the customer reluctantly accepted the truck due to its scarcity, even though it lacked certain features they wanted. They felt pressured to sign a contract for a vehicle they didn't initially desire, which left them feeling scammed. Although some staff members like James and Robert were helpful in securing the truck, overall trust in Ed Bozarth dealership was compromised due to these experiences, including a concerning incident with the service department and inflated repair costs.

Dear General Motors, My family and I have always been Chevy/GM enthusiasts. Recently, I assisted my son in selecting a [redacted] Chevy Silverado Extended cab 4x4 from a nearby used car dealership. The truck seems to be in excellent condition with low mileage, and he was pleased to purchase it outright for $20,[redacted] following a TSGLI payout for a Traumatic Brain Injury sustained during his service in the US Army. However, just a week after buying the truck, he encountered an issue with the driver side inside door handle that prevents him from opening the door. This has forced him to open the door from the outside through the window, posing a safety risk. I am seeking an explanation as to why this crucial feature failed under normal use and would like a documentation number to address this issue at a local dealership in Melbourne, Florida, without incurring hefty repair costs. Thank you for your assistance. Richard Louizos [redacted] W. Avenue B Melbourne, FL [redacted] [redacted]

After our Silverado was serviced at Nissani Bros in Culver City, CA, we encountered the same issue while driving in Virginia. We were towed to Jeff Johnson Chevrolet in Woodlawn, VA, where we received great customer service and a helpful maintenance lesson. The mechanic there explained that the problem was not fixed in CA. Following discussions between the two dealerships, Roger Rodriguez from Nissani assured us they would cover the repair cost of $[redacted].21. However, we have faced delays and have been told conflicting information regarding the payment timeline. Despite informing them of our travels, we have struggled to get a response from "Fernando," who is supposedly in charge of Roger. We feel frustrated as the dealership’s error jeopardized our safety, and they are now avoiding accountability. We are unsure how to proceed with this situation. Thank you. Calvin and Jeane T.

I am the owner of a [redacted] Buick LeSabre Custom in excellent condition, with just over [redacted],[redacted] miles. I have diligently searched for a part that has unfortunately been discontinued. It is a brake pipe with the GM Part No.: [redacted]6 Pipe Asm-Brake Pressure Mod Valve Front. Despite my efforts contacting GM, AC Delco, and several dealers, the part remains unavailable due to the lack of a released patent for after-market sales. This situation leaves my vehicle unsafe, in urgent need of a replacement pipe. I urge GM to prioritize consumer safety and address the unavailability of crucial parts for loyal customers like myself. Your prompt assistance in resolving this matter would be greatly valued. Thank you for your attention. Sincerely, Raveena Philbeck Contact me at [redacted], please leave a message if I am unavailable. Your immediate response is appreciated.

I own a [redacted] GMC [redacted] with a 5.3 AFM engine. Recently, the number four cylinder's AFM lifter failed, which seems to be a common issue among GMC vehicles of the same year. I believe GMC should consider a recall for this problem. It would be greatly appreciated if GMC could send me replacement lifters and solenoids to prevent any future issues. I have been a loyal GM vehicle owner for many years and have always spoken highly of the brand. Thank you for your attention to this matter. - Matt Lykens, [redacted], [redacted] Zion Road, Bellefonte, PA [redacted]