General Motors Customer Service Issues

Hello, my name is Alfred S. I have been a loyal customer of GM vehicles for two decades. Currently, I own a [redacted] Silverado and a [redacted] Camaro, both purchased brand new from Alaska Sales And Service in Anchorage. Throughout the years, I have exclusively serviced my vehicles at GM service centers. Recently, after relocating from Anchorage, my Silverado experienced issues with its oil sending unit, resulting in compression loss during a drive to Seattle on highway [redacted] in November [redacted]. The repair cost approximately $[redacted], and unfortunately, I discovered a broken door handle upon vehicle retrieval. The same compression issue recurred in June [redacted], leading me to bring the vehicle to the Evergreen office in Issaquah, Washington. Regrettably, I found my door handle broken once again upon pickup. I have expressed my dissatisfaction with the service at Evergreen, finding it unprofessional. As a disabled veteran, recounting these challenges is emotionally taxing. I kindly request a review of my cases and a follow-up call from a representative.

I purchased a [redacted] Chevrolet Malibu with 70,[redacted]+ miles on it. I owe $19,[redacted] and have a $[redacted] monthly payment. I am considering buying my next car from GM either using cash or paying at least half of the purchase price in cash. However, my recent experience with this Malibu and my dad's Cadillac DTS, which has been costly to maintain, is making me hesitant. The Malibu has been in the shop frequently for 7 to 9 recalls, causing me to spend thousands on repairs, parts, and rental cars. As a single mom, relying on this car has become a nightmare without warranty coverage. Even with an estimated value of $15,[redacted], recent damage has likely decreased its worth. I am interested in exploring options for a trade-in or any deals available for purchasing another GM vehicle. Any advice would be appreciated.

Several months ago, I noticed a slow oil drip on my [redacted] Malibu, so I took it to Traditions Chevrolet. They informed me that the head gasket needed replacing. Despite requesting a loaner car due to the slow leak, I was told none were available. The part also took a long time to arrive. Recently, I called and was told the repair would take two days under new service leadership. I dropped off my car on Tuesday around 2 pm but upon following up on Friday, it wasn't ready. It seems there was a miscommunication about the two-day repair timeline, and no one had informed me otherwise. With frequent travel and a disabled daughter who requires transportation in the car, I am anxious to have my vehicle back. Despite assurances, the repair was delayed, and as of now, I am still awaiting an update on its status. The lack of loaner cars also adds to the inconvenience of the situation.

My [redacted] Chevrolet Sonic has been in Midway Chevrolet's repair shop four times since mid-May. Originally, it had a sensor issue related to the cam, which was replaced after two weeks. Fortunately, I received help as my warranty expired just 2,[redacted] miles ago (MPP 60,[redacted] or 5 years). In August, it went back for engine troubles and needed a new oil pump after GM intervened. Following this repair, the air conditioning failed due to a damaged hose causing health issues. A week later, more engine trouble arose, and now it's still in the shop. The car went from needing a new engine to another cam problem. I'm eager to get my car back in perfect and safe condition. Can anyone provide assistance?

I brought in my [redacted] Buick Lucerne for a transmission fluid flush and a new filter and gasket installation. I used a coupon I found on the website for $30.00 off the regular price of $[redacted].95, making it $[redacted].95. However, when my son arrived, he was charged $[redacted].94. The coupon clearly stated the services included, and I expect the discount to be honored. I printed out another coupon for reference (R/O [redacted]) and request an adjustment of $[redacted].89. If the coupons cannot be used as advertised, they should be removed from the website to avoid misleading customers. Similar issues have occurred to my wife at another location, causing her to avoid returning. I would appreciate clarification on when the adjustment will be made.

Hello, my name is Carlos. I purchased a [redacted] Turbo Tracker in Colombia, which was delivered to me on November 26. Unfortunately, the car experienced an engine oil spill the day after delivery. The Autoniza dealership in Bogota has acknowledged that it's a factory fault, but we are still awaiting a response from the factory. As of today, December 15, I have not received any updates or solutions. I have been without my car and without a refund for over three months since I paid for the vehicle in full. Your assistance in resolving this issue would be greatly appreciated.

Hello, my name is Carlos. I purchased a [redacted] Turbo Tracker in Colombia and it was delivered to me on November 26. Unfortunately, the day after delivery, the car had an engine oil spill. The Autoniza dealership in Bogota, Colombia, mentioned it was a factory fault, but they have yet to provide a resolution. As of today, December 15, I have not received any updates. I am without my car or a refund despite paying for the vehicle over three months ago. I am seeking assistance from GM to address this issue. The Turbo Tracker is brand new, and I believe a replacement in perfect condition is necessary. Selling a damaged new car should not be acceptable by Chevrolet. Thank you for your help.

I have owned my [redacted] HD GMC pickup truck for almost a year. When I bought it, there was an issue with the heated seats, cooled seats, and heated steering wheel. Unfortunately, I have not received any updates or resolution on this matter from GMC. I am quite disappointed with the lack of communication. As winter is here, I am eager to have these features fixed so I can use my heated seats. I would appreciate it if someone could contact me via email and inform me when I can bring the truck back to the dealership for repairs. Thank you in advance for your assistance. - Everett

I experienced a sudden loss of brake pressure in my [redacted] Buick Envision on December 6. After receiving warnings about low brake fluid and needed service for the anti-lock system and StabilTrack, I scheduled an appointment for December 12. My car was towed to Wyatt Johnson in Clarksville, TN on that day. Wyatt Johnson diagnosed the issue as a hole in the brake line and informed me that the part is on back order, resulting in me having to rent a car since December 12. Despite their efforts, they have not been able to find the necessary Buick Envision brake hose or an aftermarket alternative for my Vin # LRBFXDSA2HD119240. I have noticed similar complaints online about this common problem. As I rely on this vehicle heavily, especially as a widow with no other transportation, I am wondering if there is any reimbursement available for the rental car expenses incurred due to the part delay. I am also seeking information on when the brake hose may be expected to arrive at Wyatt Johnson Buick in Clarksville, TN. Thank you, Linda D.

Hello, I wanted to share my experience with a recent purchase. Last year, I ordered a [redacted] Chevy 3500HD and received it in March. Unfortunately, the truck was missing essential chips in the safety feature sensors on the front and rear bumpers (a major issue) as well as in the heated steering wheel (a minor issue). The dealership did not inform me about these missing components, so I had to contact GM directly. They promised to rectify the situation by the end of October, but as of the end of December, nothing has been resolved. I feel disappointed and cheated after spending $73,[redacted] on a truck that is incomplete and lacks important safety features. The lack of communication and support from both the Bucyrus, OH dealership and GM customer service has been frustrating. I simply want to receive what I paid for and feel misled by the dealership. This has been a stark contrast to my previous positive experiences purchasing Chevy trucks. Thank you for listening.

I am the owner of a [redacted] GMC Sierra Denali [redacted] with diesel engine, leased on October 23, [redacted]. Within the first 1,[redacted] miles, I experienced a concerning noise and jerking from the transmission. Despite visiting multiple dealerships along my travels in Oklahoma City, Salt Lake City, and Casper, I have been unable to get a proper inspection done due to time constraints and lack of codes being shown. One transmission shop found the fluid level to be over two quarts low, indicating a potential issue from the factory. The intermittent noise and shuddering continue to worsen, occurring every 1,[redacted] miles. I am worried about the possible damage caused by running with low fluid levels and the lack of assistance from dealerships.

My name is Jermaine Martin and I have been driving GM vehicles since I was 16, following in my grandmother's footsteps. I have owned a Buick Park Avenue, Buick LeSabre, Chevy Tahoe, GMC Yukon, and a Buick LaCrosse from [redacted]. Now, I have another LaCrosse from [redacted]. Since I started driving, I have been a loyal supporter of GM, as that's how I was raised. I recently purchased this LaCrosse last April, and within less than a year, I started experiencing issues with it making noise. I took it to the Buick shop, and they said the problem is under warranty, but they are struggling to locate the necessary part. My car has been out of commission for four months now, and I am still making payments on a vehicle I can't even drive. GM is working on my case, but I am only receiving sporadic emails with no estimated time of arrival for the parts. I was offered a $2,[redacted] loyal customer certificate to put towards the purchase or lease of a new GM vehicle. However, I am skeptical if a dealer would accept a non-functioning car for trade-in. I am very disappointed in how I am being treated after showing loyalty to GM for all these years. I believe a resolution would be to help me get into another vehicle since the part cannot be found and this model is no longer in production. I hope this message reaches someone who can understand and address my frustrations effectively.

I am in need of the bolts that secure the serpentine belt tensioner to the engine block. Various GM parts websites indicate that the bolt (part # [redacted]3) has been discontinued, despite its extensive use across GM vehicles for over a decade. It is puzzling that such a versatile bolt with multiple applications like attaching truck beds, AC condensers, and drive belt tensioners lacks a replacement part. In light of this, I am exploring the possibility of using a third-party bolt if provided with the specifications. After mistakenly torquing the bolts to 43 ft/lbs instead of the correct 18-19 ft/lbs during a recent repair, I am now cautious about over-tightening them and seek new bolts. I have come across the third bolt part #[redacted]0 available for purchase at several online retailers. - Thomas Shelton, [redacted] Impala Limited LT

In May of [redacted], my wife and I embarked on an RV adventure. As longtime GM customers, we bought a 2[redacted]HD Silverado. After experiencing issues with the exhaust system and catalytic converter, we got it fixed and detailed. Despite replacing the computer and fixing the diodes, we now face a problem with the DEF pump. Our friend's body shop has been helping with repairs, and we are considering trading the truck due to my recent back surgery preventing me from driving. Seeking assistance as we head to Texas, hoping to resolve these ongoing troubles. Best regards, Robert J. Cour and Christine Olsen-Cour

I have had ongoing issues with my [redacted] Chevy Malibu LTZ since the beginning. It all started with a faulty heater hose, covered under the manufacturer's warranty and an additional warranty I purchased. I recently discovered that the car falls under the Lemon Law due to recurrent problems related to the fuel injectors and transmission, which I learned only after paying off the car entirely. This has led to additional expenses at a mechanic in California. Currently, the car is still at the shop waiting for either a new transmission or a rebuilt one to be installed. I am wondering if there have been any recalls related to these issues. I can be reached at [redacted]. Thank you. -T. Berry

I placed an order for a new 2023LTZ Silverado crew cab back in August, expecting delivery by November. However, it's now March 23 and I'm still waiting. The truck is built and has been sitting at Fort Wayne for over two months without being delivered to the dealership. With rising interest rates and an increase in my trade-in value, my family is encouraging me to consider a different vehicle model. I'm eager to receive my truck from the dealership.

In late [redacted], I received a letter from GM concerning a recall on my [redacted] Chevy [redacted] HD 6.6 Diesel. I scheduled an appointment at Tom Gibbs Chevy dealership for Jan 26, [redacted], to address this issue. Upon arrival, I was informed that the service would require leaving the truck overnight, which was not possible due to the distance I lived from the dealership. As a result, I had the truck serviced at Ron Anderson Chevy in Yulee, FL on Feb 2, [redacted]. After a few days of service, I retrieved the truck on Feb 4, [redacted]. However, I noticed the Check Coolant Indicator was illuminated upon starting the truck. Despite temporarily resolving the issue, the warning persisted when driving in March, prompting me to return to Ron Anderson on Mar 23, [redacted]. The service indicated a Faulty Sensor in the Reservoir Tank, with an unexpected repair cost of $[redacted].00, along with an additional charge of $[redacted].00 identified in invoice #CVCS346016. This experience has left me questioning my loyalty as a long-time Chevy customer. Thank you, Charles G. Lanham

I've been experiencing multiple problems with my [redacted] Chevy [redacted]. I received the truck in March [redacted], and it has spent almost half of its time in the shop. After reaching out to GM, I received a claim number [redacted] and the advisor assigned is Joshua. Although Joshua has only contacted me once, another GM employee, who was rude, promised to follow up regarding my claim. Unfortunately, there has been no progress on my claim, and I'm urgently seeking assistance with this issue.

I encountered similar issues with my truck purchased in March. The heated seats and steering wheel were not working as promised. I was assured a retrofit in July, which never happened. After driving [redacted] miles, the truck was in the shop for weeks due to various issues, such as a faulty sensor and fuel cap. The truck spent a total of 6 weeks in the shop. Despite being told it was awaiting a fuel cap, when I picked it up in June [redacted], it still had problems. In December [redacted], it went back to the shop for not starting, blamed on water in the fuel. However, later they mentioned a faulty water in fuel sensor. I was stuck with a bill of $[redacted] as nothing was covered under warranty, including a fuel filter housing kit and a second fuel filter. The truck also suffered damages while at the dealer's shop. Despite receiving heated seats, I am still waiting for the heated steering wheel, which has now been more than a year. My experience has left me disappointed with the dealer and manufacturer, and I will not be supporting GM in the future.

Subject: Request for Information Good Morning, I am trying to reach the GM senior industrial hygienist and health and safety representative at corporate regarding the toxic chemical Trichloroethylene (TCE) that I was exposed to during my time working at the GM Lordstown, Ohio Assembly Facility from [redacted] to [redacted]. I need information for medical purposes related to my recent diagnosis. I am looking for details on the product containing TCE, its manufacturer, MSDS sheets, training records, required PPE, and any documentation related to TCE exposure. Please forward this request to the relevant GM department. My contact details are: Name: Thomas E. Corbett Date of Birth: 02/14/[redacted] Phone: [redacted] Email: [redacted]@gmail.com Address: [redacted] Torre Del Lago Street Estero, Florida [redacted] Thank you for your attention to this matter. Tom E. Corbett