General Motors Customer Service Issues

I am experiencing difficulty getting in touch with Marcus regarding the transfer of my GM card to them. I have attempted to call multiple times, but I am consistently faced with a wait time of over half an hour which is unacceptable. Over the past 12 years, I have purchased 5 Chevy Equinox using my GM card earnings. In my view, the financial company selected to manage this switch was a poor choice. I am on the verge of deciding to discontinue the use of the GM card and start purchasing vehicles from other companies. - A.G., Surprise, Arizona

I am interested in finding out the shipping date for a 1GCHTCEN8N[redacted] Colorado being shipped to Norway, MI. I am also trying to order another Colorado, but GM is not allowing it. Why is this? Additionally, I have noticed that Illinois GM dealers are inflating prices on new vehicles with a $[redacted] markup over the list price. What actions, if any, is GM taking regarding this issue? Thank you, Gerald (Gary) Treder. I am eager to purchase one of the mentioned Colorados and am surprised by the long wait time. Is GM facing delays?

I am a frustrated customer seeking help with a delayed special order for a [redacted] GMC Sierra 3500HD AT4. The truck has been stuck at the Milpitas CA shipping terminal since 2-22-22. Despite promises for delivery on 2-28-22, the truck has not arrived, causing me inconvenience as I had already sold my previous vehicle based on this information. I have been renting a car for work and need the new truck urgently. The dealership, Dow Lewis Motors in Yuba City CA, has been supportive, but they too are unable to get details on the delay. I have attempted to contact various GM representatives, including Tabitha and Matt, but have been met with unhelpful responses and dead ends. It is frustrating not being able to get clear answers on the status of my order. Your assistance in escalating this issue to senior GMC customer service would be greatly appreciated. Thank you for stepping in to help.

My [redacted] GMC Acadia has been at Quirk Chevrolet in Bangor, Maine for repairs since 2/8/22, waiting for a new airbag module that needs to be programmed. A full month seems excessive to me. I have contacted Quirk several times, but they have failed to return my calls. I'm not sure how to handle this situation. - R. Cooley Dexter, Maine [redacted] Phone: [redacted]

I purchased a [redacted] Chevy Camaro over a year ago, and about three months later, I started experiencing severe issues with the car including shaking, stalling, and difficulty starting. Despite multiple visits to the dealership, they couldn't identify the problem. After they replaced the rear differential, the same issues reappeared. Recently, I encountered a dangerous situation when the engine made a knocking sound, lost acceleration, and eventually stalled in traffic. Upon checking, I found low oil without any visible leaks, indicating a possible internal issue. I believe there may be a defect related to the oil pressure warning system, as I never received any alerts about low oil levels. I've been diligent with maintenance, using synthetic oil and ensuring proper oil levels. Given the circumstances and the car's relatively low mileage of 50,[redacted] miles, I request General Motors to cover the repair costs due to these defects promptly. I have no warranty on the vehicle, which is still on a loan. I urge for a swift response to address this critical matter.

I am a person with limited mobility, relying on a walker, making comfort and reliability crucial for me. I own a [redacted] GMC Sierra [redacted] 5.3 SLT, fully loaded for peace of mind. During a business trip in Pennsylvania, my truck developed issues, prompting a visit to a GMC dealership in Sunbury, where I was promptly assisted. The service greeter, Jessica, was helpful despite the unfortunate news about lifter problems on both sides that required extensive repairs. I was provided with a temporary vehicle but faced challenges due to travel restrictions. Having researched the lifter issue, I feel uneasy about the situation and am considering switching to a more dependable diesel [redacted]. Uncertain about the repair timeline, I am awaiting an update from Jessica upon her return on Tuesday.

I want to express my gratitude to all involved in creating a car that saved the lives of my daughter, her husband, and three of my grandchildren. I am Phil Kava, a 55-year-old grandfather to 18 wonderful children. Two days ago, on April 5th, [redacted], my family was in a severe accident just minutes away from my home. Thanks to a Chevrolet Equinox, my loved ones survived a head-on collision with a speeding pickup truck. Despite the impact, everyone emerged with minor injuries, especially the three grandchildren who were securely strapped in their car seats. I am immensely thankful to Chevrolet and believe sharing our experience can inspire others. This miraculous event on my wife's birthday has filled our hearts with gratitude. Thank you and God Bless you all. Sincerely, Philip M. Kava

Hello, I wanted to inquire about the manufacturer of the running boards for my [redacted] Canyon All Terrain. I am hoping to see if they are able to produce brackets that are 1" longer to lower the running boards for easier access in and out of the truck. As my wife is 75 and I am 66, it's becoming more difficult for us to exit the vehicle comfortably. I have cherished my Canyon since purchasing it new in [redacted], and I still love it just as much today. The GM parts Direct lists the running board bracket numbers as [redacted]2 and [redacted]0, but I am suggesting the idea of creating a bracket that could further lower the boards by 1". I am considering reaching out to the company to propose this idea, as many seniors in our community who own a Colorado/Canyon have expressed the same need. I am willing to purchase these new brackets for around $[redacted]-[redacted] as it would greatly benefit us elderly individuals. Your assistance on this matter would be greatly appreciated, as I believe this adjustment would be welcomed by many older truck owners seeking easier access. Thank you for considering this suggestion.

Dear Sirs, I experienced an engine issue with my [redacted] Duramax, and it was taken to the nearest Chevy dealership. Despite their efforts over three weeks, they were unable to complete the necessary engine replacement as mandated by GM. With this being my sole vehicle, the lack of transportation became a significant problem, exacerbated by dealerships being heavily backlogged. After contacting Customer Service, I was connected with Brice, who, understanding my predicament, sought approval from a supervisor for the repair to be done at an outside garage with reimbursement, as I would pay upfront. Unfortunately, I now find out that the repair is not covered due to the use of this outside garage, despite instructions to proceed with the fix because it was covered. I kindly request a representative to reach out to provide all documentation that Brice had mentioned. Thank you for your attention to this matter. I have already paid $14,[redacted] for the repair. Sincerely, I. A.

I purchased a [redacted] GMC Denali four-door dually diesel in mid-March. Immediately upon pickup, it displayed an engine code, having just arrived from the hauler. The truck has been at the dealership ever since due to a DEF tank issue. I paid $46k in cash and have made one monthly payment. Another payment is due soon for a vehicle I don't even have access to because of a "parts availability" delay on the DEF tank for a brand new truck. This situation is frustrating, and I feel let down by the way this has been handled. I have been patient, but I am getting increasingly concerned about the lack of progress or information. I have driven Fords for years without such issues, and I took a chance with GM, only to face this disappointment. I am paying for features like OnStar and Sirius XM radio on a vehicle I can't enjoy. The uncertainty is becoming unbearable. I hope for a resolution soon.

I have a concept for a corporate advertisement. Back in the day, my mother and I starred in a Chevy Blazer commercial. It would be fantastic to showcase our loyalty to the Chevy Blazer over five decades. We want to demonstrate that we aren't just Blazer drivers for 50 years but for life. Our ad was shot at Sleeping Bear Sand Dunes by Lake Michigan, featuring a remarkable Blazer with extra features like the feathers decal kit. In the commercial, I was the young child holding a fish by a string, which unfortunately slipped from its mouth onto the sand. My mom, the brunette model, still has her stunning looks. I believe that creating a campaign centered on how Blazer owners stick with the vehicle for life could greatly benefit the company. The campaign can convey a message of lifelong enjoyment, reflecting what both the manufacturer and customers desire. My mother and I embody this message in true American fashion. This idea is a gift to you, as it truly resonates. We are living proof that Chevy Blazers are not just for the past but for today and beyond. Additionally, my daughters could join the advertisement to demonstrate that they too are continuing our tradition, leading better lives with Chevy Blazers as their lifelong vehicles.

Hello, I own a [redacted] GMC Sierra [redacted]. I recently requested a service and diagnosis for a lifter issue at Yates GMC in Avondale, AZ. Despite bringing it to a GM facility, my truck has been at Yates GMC for over a month without being repaired. The service advisor hasn't kept me informed, the technician didn't provide a diagnosis, and the parts department struggled to get the necessary parts promptly. I now have to wait another weekend to pick up my truck due to a defective part that needs replacement. It's frustrating that the parts department didn't reach out to another GM dealership for the required part. Thank you for your assistance. Tyler.

I am Brian F., and I want to address an issue with my [redacted] GMC Sierra [redacted] crew cab, 5.3-engine, purchased new with [redacted],[redacted] miles. Despite regular maintenance, half of the lifters have failed. I find this premature for the mileage. It has been two weeks at the local dealership, and I am awaiting parts for the $6,[redacted] lifter replacement. The dealership recommended replacing all lifters to avoid future issues on the other side, noting a similar case with another truck. It seems this lifter problem is common in GM motors and warrants a recall or legal action. As a loyal GM customer with family ties to the company, I believe GM should assist with repair costs. I would like to know GM Motors' stance on financial assistance. Regards, Brian F.

Hello, I brought my truck to a local Chevy dealership, Starling Chevy, for a repair. However, after three weeks, they declined to fix it as the transmission is under warranty and should be serviced by the installing dealer, Autonation Chevrolet Airport. Since Autonation has kept another one of my trucks for three months without resolving its issues and charged me for unresolved problems, I am wary to return to them. Could you please help me locate and verify an alternate dealer other than Starling Chevrolet or Autonation Chevrolet to work on my truck? It has a new transmission that has once again lost 2nd gear. Michael C. [redacted] Boggy Creek Rd Kissimmee, FL [redacted] Phone: [redacted]

My aunt bought a [redacted] Cruz from Craig Smith in Galion, Ohio. Recently, she encountered issues with her phone connecting through the steering wheel button, resulting in loud static for callers. After having the microphone replaced for over $[redacted], the problem persists. The suggested solution was to use an auxiliary cable as a workaround, which isn't satisfactory. It seems like a temporary fix for a bigger electronic issue with the car. Having previously worked at this dealership, I've witnessed similar scenarios. Unfortunately, it appears they took her money without resolving the problem, leaving her frustrated. This experience highlights the challenges customers, especially women, face with auto services, tarnishing their reputation.

Dear GM, I am a loyal customer who drives extensively for work throughout the Eastern US. I am interested in knowing if GM has plans to develop a gas/electric hybrid SUV. As someone who covers long distances, charging a vehicle multiple times a day is not feasible for me, especially in remote areas lacking charging stations. Given my history of owning vehicles with high mileage, I have concerns about the practicality of GM's shift to all-electric vehicles without significant battery life improvements. During a recent remote work assignment in northern Maine, I encountered challenges due to the lack of infrastructure for electric vehicles. Currently driving a Chevy Silverado, I am exploring potential replacements for the future, with a preference for a hybrid model that can accommodate my demanding travel schedule. Thank you for your consideration. Sincerely, Jeff Campanale

I purchased a [redacted] GMC Elevation in September, one of many GM vehicles acquired since [redacted]. I've faced an ongoing issue where the camera doesn't function at night, posing a safety concern. Despite multiple visits to the dealership and assurances that it would be covered under warranty, recent feedback suggests that the camera is working as intended and cannot be fixed. Both the engineer and dealership acknowledge the problem as a safety issue, noting incorrect wiring, yet GM refuses to address or compensate for the faulty camera. As a loyal customer, it's disappointing that after being misled, GM is unwilling to rectify the situation or provide a working vehicle. It's disheartening to pay full price for a system that doesn't operate correctly, and I expected better customer service from GM in resolving this matter.

On the 14th of July, [redacted], I had an appointment at Zeigler of Lincolnwood located at [redacted] N McCormick Blvd for 1:15 pm. The appointment was for an oil change and tire rotation for my [redacted] Buick Regal. I waited for an hour and a half before being informed that my vehicle was ready. However, after returning home, I discovered a flat tire that seemed to have been improperly handled. The next day, without any clear cause, my tire was flat again. I had to visit a tire shop to address the issue as there was no apparent reason for the repeated flat tires. Not only was my oil unchanged despite the oil monitor being reset, but the tire rotation was also incomplete as the monitor remained unreset. Additionally, I noticed damage to two of my rims, which appeared to have been painted over. I am requesting a refund of $88.21 for the incomplete service and additional $15 for the tire rotation cost. This experience has left me dissatisfied, and I have no intention of returning to this establishment in the future.

As a retired General Motors employee with over 35 years of service and a disabled veteran, I recently visited Beck and Maston South in Houston, Texas to trade in my lease. Despite GM's vehicle shortage due to COVID and chip shortages, I was disappointed to learn that the dealership would not honor my employee discount or military discount. This experience has left me disheartened by the current state of the car business and the lack of recognition for my military service. After dedicating so many years to the corporation, I am saddened to reconsider future GM purchases. Thank you for your attention to this matter. Sincerely, T. Kincaid.

I preordered a Chevy Bolt with a $[redacted] discount at Raceway Chevrolet in Hellertown, PA a month ago. However, the terms and conditions were unclear - I couldn't test drive the car, the cost was unknown, and the dealership didn't want my Honda [redacted] Insight despite it being in good condition. I was misled about the availability of the car and don't have a clear timeline for delivery. The GM mentioned they don't profit from selling the Bolt EV. I recently discovered that GM hasn't begun production on the '23 Bolt EV yet, while '22 models are awaiting battery replacements. This has been a confusing car buying experience, and the dealership hasn't been helpful. We asked about unsold '21 Bolt EVs but haven't had luck finding one despite clearance sales. We're interested in the car but feel frustrated with the lack of transparency from GM and Raceway Chevy. Discounts are vital for us as retirees on a fixed income. We're close to giving up on purchasing.