Garmin Customer Service Issues

I attempted to purchase a map download from Garmin, but encountered an issue on the website prompting me to cancel the order. I followed the instruction and clicked the cancel button. Surprisingly, I received a confirmation message thanking me for the order. I want to emphasize that I did attempt to cancel the order during the initial purchase. It's important to note that I was online for 50 minutes trying to resolve this issue but was disconnected without reaching anyone. This occurred around 12:55 PM NM time.

I'm having trouble updating my Garmin device. I'm stuck at the Software/restart stage and have tried unplugging the cord multiple times with no success. I'm using my Mac home computer to update my "Garmin Drive 51". The device has been slow to start up since I received it as a birthday gift in September [redacted], making it frustrating to use compared to my Android phone for navigation. I have a road trip planned for Monday and was hoping to use the Garmin, so any help would be appreciated.

I had a frustrating experience with Garmin's customer service. I called at 5:41 p.m. for a call back, was given a 27-42 minute wait time which turned into over an hour. When I called back, waiting for another hour was ridiculous. I got a call back while on hold, which caused a merge. After asking the representative to hold, the call was disconnected. I cannot register my new Garmin device as my daughter's Express account is already on my computer from [redacted]. If I knew about these customer service issues, I would have reconsidered my purchase. This is my second attempt to contact support, and I need it resolved before my vacation. I plan to contact the BBB to file a complaint. I require a call from a supervisor on Monday at 9 a.m. to address this matter and discuss the poor service.

I work as a service manager at a company that utilizes Garmin GPS systems, mostly Drive 50 and Drive 51 models. I noticed a recurring issue when updating the Drive 51 devices through Garmin Express. Despite successfully installing an update, the system seems to prompt for the same update repeatedly without recognizing that it's already been completed. To test this, I attempted to update one device multiple times (about 13 attempts) and each time it indicated successful installation before requesting the same update again. I am seeking guidance on resolving this issue or suggesting an update to Garmin Express to prevent this recurring problem from happening. Any suggestions or insights would be appreciated.

I recently purchased my Vivoactive 3 Music from your Brand Store in Singapore, and now that I am back in the Philippines, I encountered a concerning issue. Despite initially working well, my watch suddenly dropped from [redacted]% battery life to 52% within 20 minutes while I was stationary at my desk. As a first-time Garmin user, I invested in this watch for its reputed durability for running, so this rapid battery depletion has left me quite disappointed. Even with following the battery-saving tips on your website, the problem persists. I believe a replacement is necessary, preferably from the Forerunner series, as I fear another Vivoactive 3 Music may encounter the same issue. I can provide a copy of my receipt for further assistance. I hope Garmin addresses this promptly to restore my trust in the brand.

I bought the Jacksonville-Bahamas chart for my Echomap Plus device and got the purchase confirmation with download instructions. The guide mentioned a Tools & Content tab with a Purchase tab and a cloud icon for downloads. However, I can't find the Tools & Content tab but only a Tools tab, and there is no Purchase tab inside. I couldn't locate it anywhere else either. Would appreciate help in finding the Purchase feature for the download or a direct link to it. Alternatively, I'd like to exchange the download for the SD card option and have it shipped. Look forward to assistance. Thanks, Constance (purchased in my husband's name)

I attempted to update the LMT map data for Clifton Park NY, specifically for places like Coburg Village. The form is excessively lengthy and requires so much detail that it likely discourages many users. What frustrated me most was the lack of information about the maps used in our Nuvi auto GPS LMT devices. My suggestions are as follows: 1. Simplify the form. 2. Allow for one or two fields to be left blank instead of insisting on every single one being completed. 3. Include a request for a phone number in case further details are needed to address the issue. Dealing with the poor voice recognition on Garmin Nuvi units is already challenging, but when the process of providing feedback is overly complicated, it leads to frustration.

I have recently moved and updated my email address, but I am unsure if I updated my Garmin before or after the move. I need help updating my new Garmin as the old one was damaged in an accident. I also forgot my password and my name has changed from Reva Snedecor to Reva Boggs. I used to be a member and didn't need to repurchase the update. My old email was [redacted], but it is now [redacted] due to moving to another state. Can someone please assist me with these changes?

I purchased a reconditioned Garmin Smart 5 about a year ago, but have only used it infrequently. Recently, it has been directing me in the wrong directions, sending me northeast instead of southwest, and claiming I am at home when I am miles away. I am considering getting it repaired or possibly purchasing a new GPS. I am located in Toronto, Ontario, Canada.

After two attempts by Garmin technicians remotely accessing my computer, I was relieved that the latest North America map version [redacted].20 was eventually installed on Basecamp and Mapsource without connecting my Nuvi 2829LMT. However, a frustrating issue persists; as I zoom in above 15 miles on Basecamp or 50 miles on Mapsource, the North America map disappears entirely, rendering the maps nearly unusable. Despite ensuring the base map is unchecked in both programs, the problem remains. Additionally, after the Garmin technician's intervention, the Mapsource feature to find places (Ctrl + F) is now unavailable. I kindly request a knowledgeable Garmin technician to contact me at [redacted], to remotely access my computer and restore these essential functions that I have relied on for several years prior to the recent updates in September and October of this year. I am a long-time user of Garmin GPS units, from the original Garmin I, II, III+ to the Nuvi 775T. Thank you. - Walt I.

On April 9, [redacted], I purchased a Garmin Drive 50LM from Walmart. It has been working well except for one incident this summer. On Saturday, October 19, [redacted], it was functioning in the morning but displayed a blank screen in the afternoon. Even after charging it while driving for 2 hours, it did not respond. I attempted using a different charging cord, but the issue persisted. Walmart advised me to contact Garmin for support. Due to my constant need for a navigation system both for work and travel, I bought another Garmin device from Best Buy that evening for my trip the next day. I have multiple Garmin devices and am a loyal customer for years with several purchases. I am requesting assistance with this situation, especially considering the inconvenience and the financial impact of buying a second device. I hope for a prompt resolution as a valued customer. Thank you for your attention to this matter. Best regards, Tracy M.

Dear Sir/Madam, I hope this message finds you well. I am reaching out from South Africa as an 18-year-old female passionate about running. Over the past two years, running has significantly improved my health. Observing my peers in the running club, I have noticed that most use Garmin or Polar watches. In January [redacted], I am excited to participate in my first 21.1km run despite my age. Currently, I complete a 10km run in 55 minutes. Unfortunately, my financial situation hinders me from acquiring a watch like Garmin. I kindly inquire if you would consider sponsoring me with one of your Garmin watches. Financial constraints limit our ability to afford even basic expenses like school and tuition fees. I would be grateful for your support and promise to represent your brand diligently while keeping you informed of my progress. Running is my daily escape from challenging circumstances, and your sponsorship would mean the world to me. Please feel free to reach me via email at [redacted] Thank you for your attention, Sir/Madam. Have a wonderful day. Sincerely, Magda

I own a Garmin watch that has been with me for around two years. Unfortunately, it recently stopped working properly. The battery wouldn't charge past 15%, and eventually, it wouldn't charge at all. I contacted customer support and sent my Vivoactive 3 watch for repair. It was returned to me on 10/22, marked as "refurbished," fully charged, and lasted for only 30 hours. However, on 10/24, it stopped working again and won't charge. I'm concerned about the refurbishment process and why the watch failed so quickly after being repaired. I believe a watch should last longer than two years, and I'm hoping for a solution that doesn't involve purchasing a new one. I'm curious if this watch can be repaired once more and if there's an explanation for the recurring charging issues.

Hello, I am encountering issues with the chat window, which seems to be stuck on "Retrieving config. Please wait." My Oregon [redacted] device, with serial number 30D101705, was refurbished by your company in May last year. However, it is now failing to boot up properly. After displaying the "Garmin" screen and my address details, it shuts down. Despite trying a different battery pack and Duracell batteries, connecting it to a computer or Garmin charger via USB yields the same outcome. I attempted both a soft reset and a reset to factory defaults, but the problem persists. I am disappointed that this refurbished unit has malfunctioned after such a short period. Considering the limited usage over the past year, I expected it to function for a longer duration following refurbishment.

I have an older Garmin Nuvi [redacted] where my favorites display as black dots on the map, which I prefer. I recently upgraded to a Garmin DriveSmart 61 LMT-S and transferred all my favorites over. However, on the DriveSmart 61, my favorites no longer automatically appear on the map as squares or flags unless I manually search for them under favorites. Is there a way to adjust the settings so they show up automatically on the map on the DriveSmart? I am quite disappointed after spending money on this new Garmin, only to find it less user-friendly than my old one. Any assistance would be appreciated. Thank you, Ron.

I recently contacted Garmin support and was advised to reach out to a local dealer regarding my TT10 collars. However, I was informed that Garmin does not have a contract with the company that manufactured the parts for these collars. I expressed my frustration about having $[redacted] collars that are only 4 years old and experiencing issues with the housing breaking away, exposing wires. Although the collar functions with tracking, I wanted the harness fixed to prevent damage to the wires between the sender and the collar box. The manager explained that the manufacturer's warranty is only for a year, so using the collars for four years was considered good. I shared my disappointment with the Garmin representative about their response. I had higher expectations of the company. Best regards, T.S.

Yesterday, I contacted Garmin to update my older GPS device. Despite having recently updated it, I encountered issues. The representative on the chat was helpful and transferred me to a technician for further assistance without mentioning any fees. Regrettably, the technician informed me that my software was outdated, requiring a $[redacted] update I didn't need. The process took hours. Eventually, with my children's help, I decided to request a refund. Today, I spoke with Alex who offered a $[redacted] refund with a $99 tech fee. However, my main concern is the lack of transparency regarding the additional costs during the transfer to the technician. The situation led me to realize that the technician was not directly affiliated with Garmin, which disappointed me. I intend to caution my friends about similar experiences when reaching out to Garmin for support.

I am having trouble suspending my inReach device through the website. When I try to suspend it, the process hangs and doesn't go through. I need to suspend my service before Sunday. 12/1: I have not yet received a call to address this issue. I attempted multiple times to use the online method to suspend my service, but instead of suspending, it extended my service, which was not what I intended. I was expecting a call from a customer service representative, but I have not received one as promised. I do not want to be charged for the additional month. Since the online suspension tool is not working for me and I haven't received a callback, I am unsure how to resolve this situation. I will keep a record of these correspondences to provide to my bank if I need to stop the auto payment. I request an email from Garmin confirming a specific time for a customer service call today to resolve this issue. I do not want to wait around for a call that never comes, as I have been doing since Friday. My contact number is [redacted].

Hello, I absolutely love my watch, the VivoActive HR, but unfortunately, the strap hold-down detached unexpectedly while putting it on last week. Now, the strap is loose, posing a risk of further damage. I have been using this watch for over a year to track my walks, heart rate, and sleep patterns. My wife is so impressed she wants one too. Can you please send me a new strap hold-down or let me know where I can purchase one? I'd be happy to provide a picture for proof if needed. Thank you! Best regards, Aron Loewen [redacted] Berry Rd Chilliwack, BC V2R 5J1

Yesterday, I attempted to update the maps on my Garmin GPS device, but I was unsure if the update was successful as I couldn't find any information on the device. I purchased the device on 09/06/[redacted], and it includes lifetime updates with the initial price being $[redacted].99. I am looking for confirmation on whether the update was completed and if there is a simpler method for future updates. I recall that in the past, I could visit Garmin.com and the update would automatically install, so I'm perplexed by the current process.