GE Appliances Customer Service Issues

I recently purchased a new GE washer/dryer unit, model GUD24ESSM1WW. Despite my years of experience with various appliances, I am not satisfied with the dryer due to its design flaw related to lint accumulation. I always diligently clean the lint filter due to fire safety concerns. However, I have noticed lint buildup in various parts of the dryer, including the door, plastic cover, metal basket, and rubber gasket. While attempting to clean the lint from the metal basket, I accidentally injured my finger. Additionally, the small port holes above and below the plastic cover are also clogged with lint. Every time I open the door after drying clothes, lint falls out, creating a mess. I am also uncertain about the plasticized cardboard piece lining the door. I would appreciate assistance with this issue. Can I send pictures for further clarity? Thank you, Carmelle J.

My spouse and I recently bought a GFW450SSMWW clothes washer, which was delivered today. I installed it myself, as I have done in the past. The machine is level. However, I am not satisfied with its performance. I find it disappointing compared to the Samsung model it replaced. After trying to wash 6 towels, the machine got stuck in "re-balancing" mode instead of spinning. Customer service mentioned it could only handle 4 towels. Removing 2 towels allowed the load to finish. Now, as I attempt to wash 2 sheets, the machine is again stuck in "re-balancing." I am frustrated that a machine with a larger capacity struggles with loads smaller than what a machine with half its capacity could manage. I plan to return this product on Monday.

I bought a GE Profile kitchen appliance suite in March [redacted], which included a microwave, stove, refrigerator, and dishwasher. Unfortunately, I've experienced several issues with the microwave, including the oven light exploding within a year and the display going black within three years. Despite authorized repair attempts, the oven burned out, with the power supply, main board, and fuse burning out multiple times during the repair process. I am extremely disappointed in the poor quality of the microwave and now face the dilemma of either purchasing the same model again or reconfiguring my new cabinets. This situation has left me uncertain about the reliability of other GE appliances in the suite. I have concerns about what to do if other appliances fail in the future.

I recently bought this machine in February [redacted]. I've had two service calls due to drainage issues after wash cycles, which is frustrating. At the cycle's end, it doesn't drain completely, leaving water in the tub. The problem appears to be the machine going off balance, according to the computer analysis. Given that this seems to be a recurring issue with this model, I want to replace it with a more reliable one. The technician mentioned the machine's design to use less water, causing this problem consistently. I find the idea of using less water for rinsing to be impractical, and I would like to have a different machine while it's still under warranty. I'm eager to know when I can expect a resolution to this issue and receive a new machine that meets my expectations.

I recently received my second GE Electric Slide-in Range JS760SLSS, ordered from Costco. However, I noticed an issue with the top range handle upon delivery. There are three small indentations under the foam padding that need to be addressed as my house is currently up for sale. I would like to request a new handle be sent, and I would need a written confirmation that this replacement will not affect the warranty. This is my second stove replacement due to damages, and the process has been time-consuming with long wait times on hold and a wasted trip to Costco. I would greatly appreciate a swift resolution to this matter. Thank you, Susan Lombardino.

Thank you for your message. A member of our customer support team will respond promptly. If you have more details to share, please reply to this email to update your case. Case: [redacted]3 Subject: GE - Appliance Complaint Issue: Difficulty reaching a live customer care representative, urgent refrigerator problem for 3 disabled individuals purchased at Lowes. Pete the technician is unreliable. The affected individuals rely on medication that needs refrigeration. Seeking assistance from GE as the refrigerator is under two years old. Living in Kentucky, struggling with health issues. Contact number: [redacted]. Hoping for a prompt response from GE to resolve this pressing issue.

I have been waiting for the second part for our dishwasher repair for four weeks. Despite numerous attempts to contact customer service, I have been unable to reach a manager. The technician who came out a month ago ordered the wrong part and never followed up. I was told a new part was ordered two weeks ago but have not received it. I am extremely frustrated with the service I have received and would like a new black dishwasher sent to me promptly. Ignoring my concerns is not acceptable. Please call me back today at [redacted]. My name is Gaye Ennion and the service call number is [redacted]75.

My GE window unit air conditioner's display is showing an 88 error code, and it keeps turning on and off without staying running. I've attempted to clean it, reset it, and followed online tutorials with no success. Even after spending two hours on hold with GE customer service, I haven't made any progress in resolving the issue.

Dear Sir/Madam, I recently purchased a stove model MCB757DM2WW with Serial Number MR[redacted] from The Brick in Lasalle, Quebec. After its delivery on August 21, [redacted], I have encountered ongoing issues, particularly with the sensi-temps coil burners making cooking difficult. Despite reporting the problem to The Brick, they advised me to contact the manufacturer as their return policy only allows returns within 7 days post-delivery. To expedite a resolution, I reached out to GE customer service and received file number [redacted]8, expecting a callback. I am kindly requesting to exchange the stove for a ceramic stove top at The Brick, willing to pay the price difference. Your prompt assistance in this matter would be greatly appreciated. Sincerely, Zamida Yusuf

The new GE washer and dryer have been noisy from the very first day of use. The "QUIET WASH" model makes a loud thunk with each change of the agitator direction, and the dryer control panel emits a high-pitched squealing beep every second that four family members can hear, despite the serviceman claiming not to hear it. Two repair attempts have failed to resolve the noise issues, causing us to wait weeks for repairs, possibly nearing the end of the 60-day return window. Despite promises from GE representative M.P., no one has contacted me after the failed repairs. The repairman left spare parts boxes in our driveway, which UPS has yet to pick up after three weeks, even after my call. Customer service has refused a return, stating that the repairman's reports indicate normal functioning. I am frustrated with GE's poor machine quality and the lack of attention from customer service and will not be purchasing a GE refrigerator as planned.

I purchased the GE Adora Over-the-Stove Microwave on 21 December [redacted]. The model is DVM7195FL1DS, and the serial number is TH246383B. Around two weeks ago, I noticed that the microwave was making a humming noise when not in use. Even when unplugged, it would stop after 3 to 4 hours but start again once plugged in. Opening the door would stop the noise, but it would continue when closed without being turned on. I believe there should be a one-year manufacturer's warranty. I would like to either have the microwave repaired at a Sierra Vista AZ location or receive a refund of $[redacted].40 plus tax that I paid. I have tried contacting support multiple times by phone, but keep getting transferred and then disconnected. Your assistance is appreciated.

I bought a range (Model # JM250DFBB) three years ago. Three weeks back, I tried the self cleaning function for the first time, but the oven door got stuck. I researched solutions online without success. Today, I had a service technician check it, and I need to replace the entire electronics board, resulting in a two-week wait for repairs. I am disappointed that GE is aware of this issue but has not resolved it, costing me $[redacted].00 to fix the #1 feature I wanted. I paid $[redacted].00 for this range and expected better quality. I may never use this function again. A refund for the self-cleaning feature's cost seems like the only reasonable solution.

I have been frustrated with my attempts to resolve issues with my GE washer through their hotline. Each time I call, my complaints seem to go nowhere as I am unable to reach the corporate office for assistance. My washer, which had a defect near the end of its warranty, has caused me a lot of trouble. It took five weeks to have someone come out for repairs, but the incorrect part was installed. The contractor did not follow Covid safety measures, which is concerning as I have vulnerable family members in my care. I had to dispose of spoiled clothes, buy a used backup washer/dryer set, and now have a nonfunctional washer in my garage. Despite my efforts to contact GE through various channels, I have not been able to find a solution. My warranty has now expired, and I am out $[redacted] for the contractor and backup set I had to purchase. I would like to be reimbursed for these expenses and for GE to buy back the washer/dryer set from me as I no longer wish to use their products.

After recently having a GE appliance repair completed at my residence, I was excited to receive an online invitation from GE to join their Appliance Store. The invitation mentioned special discounts and updates that caught my interest. I promptly filled out the registration form and received confirmation via email. However, despite multiple attempts, I have been unable to successfully log in to the GE Appliances store website. Each time, I receive a message acknowledging my registration but encounter difficulty with password entry. I even tried changing my password, received confirmation of the change, but the issue persists. I have searched for contact information without success as there is no email address provided, no chat feature available, and the GE phone menu does not offer guidance on this specific issue. I feel stuck and unsure of how to proceed, especially since I only have a landline phone that cannot receive text messages.

We purchased all GE Profile appliances for our new home at [redacted] Pirie Place, St. Cloud, FL back in February of [redacted]. My husband, R.K., promptly registered all the appliances online. Our suite included a dishwasher, microwave, refrigerator, electric cooktop, double ovens, and washer/dryer. Unfortunately, three of the appliances failed within two years and needed repairs at our expense. The dishwasher malfunctioned three times due to the same issue and ultimately had to be replaced. Presently, one burner on the cooktop has abruptly ceased functioning. The repair estimate is $[redacted] or more. These recurring repair expenses are straining our fixed retirement budget. Any assistance with the repair costs for the cooktop, model no. PP962SM3SS, would be greatly appreciated.

I had a chat earlier today but didn't receive the form I was supposed to fill out. I initially contacted customer relations on Monday regarding a broken piece on my GE slide-in range. A representative named Ieshia documented my report and provided me with a reduced cost for a new glass top. However, since then, I have been waiting for a call back for 4-24 hours, which has been frustrating. I was finally given an order number on 11/18 after multiple failed attempts to process my payment due to system issues. The delay in customer service is disappointing, especially from a company like General Electric. I hope this can be resolved promptly. Thank you.

I recently purchased all new GE appliances for my home renovation and secured additional five-year warranties on them. Due to Covid-19 delays, we only received our final appliances by the end of [redacted]. However, two items have already completely failed. The first item is the GE 4.6 Cu. Feet 14-cycle Top Loading Washer in Diamond Gray from Best Buy. A factory service repairman visited on 1/6/[redacted] and identified a frozen bearing and defective seal in the water drum, causing water damage to our new floors. They plan to order a new drum with a seal, but I am requesting a replacement as the damage incurred is unacceptable for a new appliance. I insist on immediate action as the repair costs exceed the washer's value. If not addressed, I will be forced to file a claim for damages. Please contact the manufacturer and get back to me promptly via phone at [redacted] or email at [redacted] My warranty is valid until [redacted].

Every appliance in our home is from GE. Recently, my spouse and I purchased a new GE stackable washer and dryer. Unfortunately, upon installation, we encountered an issue with the dryer switch not functioning. The initial repair attempt on December 18 was unsuccessful due to unavailable parts. Today, a repair technician arrived but faced challenges including missing tools, necessitating a return trip. Furthermore, we were concerned about the technician not consistently wearing a mask, especially when interacting closely with my husband and considering our high-risk status as senior citizens during the pandemic. While I understand you may not be the designated contact for complaints, I am struggling to locate the appropriate customer service avenue to address these ongoing issues.

I bought a new GE Washer and Dryer this past spring in [redacted]. Unfortunately, I have had to schedule 8 repair visits between the two appliances. The latest issue is with the dryer, which is showing an error message "Pause II" and shuts off after 5 minutes of running. Some technicians have dismissed the problem, while others have identified a defective drum that needed replacement. I have been told that GE will not replace the appliances unless more issues arise, but with the ongoing problems, I am very dissatisfied. I saved for 3 years to afford these appliances, and they have been nothing but trouble since I got them. I hope to receive a genuine response from GE to address this situation promptly. Sincerely, Rita P.

I purchased a washer from Home Depot in January [redacted]. I finally received it in February. After two uses, the hoses burst, causing a mess in my new home. Home Depot sent a technician to replace the hoses with stainless steel ones, but the next day, the washer made strange noises. Another replacement was ordered, and I received it on March 12, [redacted]. However, after running a load, the agitator broke into six pieces. I have been unable to use the washer for three months, resulting in additional expenses at the laundromat. I am requesting a new washer free of charge due to this ongoing issue.