Frontier Airlines Customer Service Issues

I paid $[redacted].00 for a 62-pound bag on April 3, [redacted], for my April 7, [redacted], flight. The staff member mentioned that I mistakenly checked it for a flight to Florida instead of Cleveland and then charged me $[redacted].00. My confirmation number is CC93JW. My name is K. J. The employee at RSW acknowledged my error and stated it was my responsibility. I was emotional, being disabled and struggling with tasks, receiving no assistance. She confirmed my initial payment date but, in total, I paid $[redacted].00 to proceed to my flight. The situation has greatly increased my anxiety while communicating through text. I am hoping for guidance and support to address this issue promptly.

I arrived at the airport two hours before my flight, checked my bags, and got my boarding pass at Gate E10. When boarding time came around at 12:20, there was no one at the gate, and no signage indicating a change. I asked the attendant at Gate E8 and was directed to Gate D19. Unfortunately, one of the moving walkways was out of order, causing us to miss our flight. When we went to the closed ticket counter for help, we found no assistance. This experience has been incredibly frustrating, and the service has been extremely disappointing.

I arrived at the airport before 7 a.m. and tried to check in using the Frontier App multiple times. When I went to the check-in desk, it was 7:02 a.m., and I was told it was too late. I noticed I could still buy tickets for the same flight. After requesting to speak with a manager, I was informed one had already been contacted even though no one was present. It was confusing that I could buy new tickets but not check in. The attendant offered the option to buy new tickets for the same flight or fly the next day for free. I inquired about keeping my return flight and was told I could if I provided new flight details. I am frustrated by the lack of customer service and the Frontier App's functionality. I have already booked another flight with a different airline to avoid paying twice. I seek immediate assistance to confirm my return flight, as I was informed it could be forfeited without new flight details.

I am in urgent need of assistance. Despite contacting the chat line on four different occasions with five customer service representatives, I have been unable to resolve my issue. Over the span of [redacted] chats/texts and more than 5 hours, I have not been able to log on to my wife's account. I made reservations for myself using my account but am unable to access her miles for her to join me. I have tried all suggested solutions multiple times and am feeling very frustrated. My flight is scheduled for May 1st, and I urgently request a call back to address this matter. My contact number is [redacted], and I go by the name Mar c. R. Thank you.

Frontier Airlines changed my son's flight without his consent and he is unable to make the new flight time. He is seeking a refund, as the original flight was scheduled for June [redacted], not April. Despite Frontier changing the flight from morning to night, they are only offering a partial refund. He is questioning why they are withholding the full amount he paid, considering the circumstances. I'm wondering if this is standard practice for Frontier Airlines and if other customers have experienced similar difficulties with obtaining refunds in similar situations.

I recently spoke with a representative at [redacted] who directed me to a different number to file a complaint. When I tried calling the given number, the only option was to chat, and I was unable to type my complaint regarding an incident where my two minor children, one with a chronic illness, were not allowed to board the plane. Despite my urgent pleas for assistance due to my daughter's medical condition, the representative repetitively insisted that my luggage had to be on the same flight as me. I suggested alternatives like placing the luggage on a future flight or at their office but received no viable solutions. Subsequently, I had to find and pay for an alternative flight home costing over $1,[redacted] due to the missed flight. The lack of understanding and assistance put my daughter's health at risk, leading to high glucose levels. I urge for better training for such situations involving individuals with health issues, and I request a call back regarding this distressing ordeal. Thank you.

Yesterday, on April 13th, [redacted], I bought a flight for May, but due to a date mix-up, I mistakenly purchased a flight for April. When I realized the error, I requested a flight change and was charged $99 for it. After speaking with a representative, I managed to get a refund for the $99 fee. However, the entire process was stressful and unexpected. I also noticed that the current price for the flight is $50 less than what I initially paid, with my flight costing $[redacted] instead of the correct price of $[redacted]. I am hoping for a refund of $50 to compensate for the inconvenience and the discrepancy in the flight cost. Thank you.

Unfortunately, I was unable to board flight F9 [redacted] today from Atlanta to Chicago at 2:30 due to medical reasons. Upon rescheduling for Monday after my tests, I am seeking assistance in rescheduling the flight for my daughter and I without incurring additional charges. I can be reached at [redacted] for further assistance. Thank you.

I reserved a flight with Frontier Airlines. Initially scheduled for late morning on May 28, [redacted], my flight was rescheduled to late evening with an added layover in Philadelphia, cutting short a day of vacation planned with my kids. I've been attempting to reach Frontier Airlines to explore other flight options or the possibility of reverting to my original schedule. Unfortunately, the customer support phone line has been unhelpful, and the online chat does not address my specific query accurately.

Last night, I mistakenly booked a flight for the wrong date and promptly canceled it within the 24-hour time frame. The total cost of the flight for 2 adults was $[redacted]. However, upon requesting a refund in accordance with Frontier's policy, I only received $[redacted] as airline credit instead of the full refund. I subsequently used this credit for another flight tonight, but I was charged the full amount of $[redacted] again. I need to contact Frontier's customer service to address these issues.

Subject: Assistance Needed with Locked Account Issue Dear Support Team, I have encountered difficulty accessing my account, which I believe may be due to it being locked. Despite engaging with agents via email, live chat, and WhatsApp for approximately a month, the problem persists. Unfortunately, this situation has prevented me from taking advantage of several opportunities, including the WildPass promotion for summer travel, purchasing tickets for an upcoming trip to Las Vegas, and renewing my Discount Den membership. Although I was informed two to three weeks ago that the issue would be resolved within a week, I am still unable to complete these essential tasks. I kindly request your guidance and assistance in resolving this matter promptly. I eagerly await your response. Thank you, Darren J. J. Cell: [redacted] Office: [redacted], ext. [redacted]

Upon arriving at the airport, my bag was mistakenly taken at the information desk, causing me to miss my flight by a slim margin. The Frontier desk worker advised rebooking for $99 and suggested reaching out to Kiwi, the third-party ticket provider. After minimal success in contacting them, I am still in need of assistance. I would greatly appreciate rebooking my flight as soon as possible. My journey is from Ontario to Las Vegas, then on to Portland, Oregon departing at 8:33 am on April 17th, [redacted]. I had ample time before this incident with my bag. Booking number: [redacted] Thank you, A. Renfroe

Subject: Account Access Issue Dear Customer Support, I am reaching out regarding my account access, which seems to be locked. Despite reaching out to agents through email, live chat, and WhatsApp over the past month, the issue remains unresolved. As a result, I have been unable to utilize the WildPass for summer travel at the discounted rate, make necessary airline purchases (including for an upcoming trip to Las Vegas), and renew my Discount Den membership. I was informed a couple of weeks ago that the matter would be resolved within a week, but unfortunately, I am still locked out of my account. I would appreciate your guidance and assistance with this matter. I eagerly await your prompt response. Thank you, Darren J. Cell: [redacted] Office: [redacted], ext. [redacted]

I want to share two troubling incidents involving my daughter and Frontier Airlines. The first occurred in February [redacted] when my daughter and her son were flying on short notice due to her grandmother's illness. Despite the circumstances, Frontier charged exorbitant fees for a one-day extension, showing a lack of compassion. Sadly, her grandmother passed away the next day. The second incident happened in April [redacted] when my daughter, along with her son, daughter-in-law, and granddaughter, missed their flight due to a tram breakdown and faced unhelpful Frontier customer service. They were left stranded at the airport, causing my daughter to have a panic attack. Despite available seats on an early flight, Frontier refused to accommodate them, leading to a delayed and stressful journey. These experiences revealed Frontier's poor customer service and lack of empathy. I will consider alternative airlines for our future travels. My daughter has attempted to reach out to Frontier for a more satisfactory resolution without success.

My mother bought a GoWild Pass running from 5/2/[redacted] to 5/1/[redacted]. She didn't know Frontier Airlines doesn't serve Reno, where she frequently visits family. I've attempted to contact customer service via chat, email, and phone without success in getting assistance on a refund. I'm frustrated by the lack of response from Frontier Airlines and am worried about getting a refund for her pass. -Tracy D.

I am requesting a refund/compensation for my flight (Flight #F9 [redacted]) from MCO to San Juan, PR on April 20, [redacted]. The airline switched boarding gates, removed all passengers from the plane after boarding and waiting for approximately 45 minutes. After a 3-4 hour wait, we were finally boarded, and some of us who had paid for specific seats were asked to move to the back to "Balance the Plane." I would like to be reimbursed or compensated for the inconvenience. Thank you for your attention to this matter.

Hello, I am reaching out regarding an account that was set up using my information including my address and phone number. The email associated with my data has been hacked. Despite filing a claim with my bank disputing the charge made for a Frontier trip that I did not authorize, the claim was denied and I was billed $[redacted].95. I have been trying to communicate with you to clarify that I did not make this purchase and to report the breach of my email account.

To whom it may concern, I was supposed to fly to Orlando at 9:45 this morning on Frontier Airlines. Unfortunately, due to a system error, I missed my flight. The airline is saying they cannot rebook me without me having to pay for a new flight, although I have already paid for a round trip. This is a mistake on their part, and now I am stuck at Bradley Airport in Hartford, Connecticut. I really need assistance as I do not have the funds to purchase another ticket. My original flight was booked since the 22nd of this month.

On April 21st, [redacted], my wife and I traveled on flight RFCL3A from RDU to CLE. We originally paid for two checked bags but only used one on that trip and also on our return flight from CLE to RDU. The total cost for the unused bag for both legs of the journey amounted to $54.00 each way, totaling $[redacted].00. I would appreciate it if this amount could be credited back to the Visa card used for the purchase. Additionally, I was informed there was a fare decrease due to attending my son's funeral, which affected the cost of the flights we took on April 24th, [redacted]. Our outbound flight was F91607, and our return flight was F91606. Thank you.

I recently rejoined the Discount Den membership today, and within seconds, I received an email about the cancellation of flight KGCQPN, which I did not make. The concerning part is that the price matched the Discount Den membership fee. This made me worried that my credit card might have been compromised. I spent hours contacting Frontier Airlines through calls, texts, and emails to address their mistake, only to realize they have deleted most of our conversations. I am troubled by the fact that they can delete my messages on my phone. I sought justice, but Frontier Airlines seems to be avoiding the issue. As a 74-year-old Vietnam veteran and a loyal customer for over 3 years, I feel disheartened by the inhumane treatment I have received. I doubt I will receive any fairness from Frontier Airlines. I am requesting some form of assistance for a proper resolution, as a simple apology will not suffice. Thank you.