Frontier Airlines Customer Service Issues

I traveled for 4 hours to be informed at check-in that the flight is delayed by 24 hours. As a fully disabled veteran and Stage III cancer patient, this delay impacts my chemo and radiation treatments crucial to my health. The purpose of this trip is urgent, as my 12-year-old daughter in crisis in Atlanta needs me. I am disappointed that the notification came so late. I now need to find accommodation as I cannot make the [redacted]-mile round trip to Scranton and back. Canceling is not feasible. I kindly request to speak with management.

Frontier Airlines issued me a credit when my children's father passed away, but due to various challenges, I misplaced the credit and changed my phone number. I've been waiting to use the credit for our trip to the Bay Area, but I missed the expiration date. My kids have been through so much loss, and this trip would mean a lot to them in terms of closure and cherished memories. Please help us by honoring our credit so we can make this journey. It's important for my children to have this experience to bring them comfort in the future. Thank you for considering our situation. You can reach me at my email [redacted]. Thank you.

My bag was damaged on a recent Frontier flight. It arrived completely cracked with the wheels missing, despite being new. I made a request for reimbursement via email the next morning since no one was available upon my late-night arrival. They advised going in person, but that wasn't possible due to the situation. I followed their website's guidance, filling out the online form within the specified timeframe, as instructed for late arrivals. Unfortunately, contacting a representative by phone has been unsuccessful, and I have been unable to locate an email address to address this issue.

I am experiencing difficulties purchasing bags or seats on the website. This has been an issue for the past few days. After putting items in the cart, it only allows me to return to my booking, and when I confirm changes, I am directed back to the main site where I am logged out. This process has been extremely frustrating, and the lack of human customer service makes it even more challenging. The reservation line disconnects calls without suggesting the chat option, which is disappointing and unprofessional.

I have been attempting to make a phone call, but I keep being redirected to this method of communication. In January, I booked a flight from Cleveland to Orlando around the same time as my daughter and her husband, all on flight [redacted] with connections. Unexpectedly, my flight time was changed while theirs remained the same. My daughter, who is pregnant and dealing with high anxiety, needs me by her side. I specifically requested to be seated next to them when I spoke to a representative. However, now we are on flight [redacted] departing at 9:28. I would like to revert back to our original reservation on flight [redacted]. It is baffling why ours was altered while my daughter's remained unaffected.

I encountered issues with tickets I purchased through Kayak/Kiwi.com for a flight from PDX to Las Vegas on March 29, [redacted]. I am seeking confirmation regarding the validation of my ticket and ensuring that the seat is secured for my return flight on April 9, [redacted], departing at 10:56 AM from LAS to PDX on Flight #F92171. My name is Gary C. Swanson with booking reference SCCC3J. I am concerned about arriving at the counter only to discover that my reservation is not confirmed. During my previous experience at the Alaska counter in PDX, employees mentioned that my ticket was not valid, resulting in an additional fee to board the flight.

I have a Frontier Mastercard and I was charged for a carry-on bag, which is supposed to be free for cardholders. While I was at the counter discussing this, the flight door was closed without any warning. The staff member was checking my status for the free carry-on, but nobody informed me before closing the door. I had to pay in a hurry to board the flight. I am requesting a full refund for the carry-on bag as it should have been complimentary due to my Frontier Mastercard benefits. The situation was handled poorly and the staff's approach was rude and forceful.

Before booking, I noticed a 1 PM departure on the day I needed, but as my conference continued until then, I didn't select it. Frontier later changed it to a more suitable 3:30-9:15 timeframe on 4-22-23, which I booked. After a few weeks, this was switched back to the unfeasible initial time, which feels like a bait & switch. I prefer the 2:30 PM flight on Sunday 4-23-23. I would appreciate if my reservation could be changed accordingly. I attempted this online with no confirmation. My reference # is L6RZ5Y.

We were charged for our children's backpacks at the airport despite fitting into the personal items container. However, the plastic bottom of the bags didn't fit, and we were charged almost $[redacted]. We've flown with Frontier before with no issues using the same backpacks. This charge appears excessive to us. Two main issues arise: First, we came across an article stating Frontier employees receive bonuses for each bag charged at the gate, which seems unethical. Second, we noticed a family of a different ethnicity with similar bags not facing similar scrutiny. We feel discriminated against. We kindly request a $[redacted] refund for the charge on our two backpacks. Our bags were placed under the seat in front of our children for the entire flight and measured within the dimensions for a personal item on your website.

On April 2, [redacted], I made a booking with Frontier Airlines for a trip with confirmation number CDVMKD. I tried to use the credit card promotion for a $[redacted].00 credit, but the website kept prompting for more details, so I ended up using a different credit card. My new card with Frontier Airlines ends in [redacted], and it seems to have been charged twice. I have a printout of the transaction details which I can provide. Unfortunately, I have been charged three times in total, twice on my new Frontier card and once on my US Bank card. I am concerned and seeking assistance. Thank you, Connie G. [redacted] [redacted]

I have a flight reservation for tomorrow and purchased the option to make changes. Today, while trying to change my flight from Tuesday to Thursday, the automated system added extras like a selected seat that I didn't want. When I tried to remove it, the system timed out. Now, when I try to redo the change, it's trying to charge me as if I canceled the flight, which I did not. I just want the flight changed to Thursday with no additional charges and some consideration for the time and trouble this has caused me. My last name is Y-single and the flight number is E8ZZJV, going from Oklahoma to Las Vegas to San Diego.

I made a flight reservation with Frontier for June [redacted]. Recently, I received an email regarding a change in my flight. After clicking the link provided, I could only see one flight option on my phone. I contacted Frontier Airlines to address this issue, and they redirected me to what I believed was Frontier. Unfortunately, the alternative flight they offered did not suit my schedule due to a wedding I have to attend. Despite explaining my situation, Frontier insisted on a $[redacted] upcharge on top of the original $[redacted].44 fare. Subsequently, I received an email stating that my flight was canceled and only a refund of $[redacted] was issued. I have tried to discuss this matter through chat support, but I am uncertain if I will be able to make it to the wedding with the current high costs. Moreover, I am worried about the status of my rebooked flight. I am hoping to speak with a customer service representative to address these concerns promptly. Thank you, Bonnie F.

I believe I already completed this form previously. Kindly reach out to me directly. I fear I may have fallen victim to a scam. My original flight with Frontier was on June 2, returning on the 7th, with booking reference LB8GFM. I received an email about a flight change to Denver. When I tried to change it on my phone, the only option available involved a nighttime flight with a layover in Florida, which clashed with a wedding. Despite contacting Frontier multiple times, I was informed of a $[redacted] upcharge on top of the $[redacted] already paid, which should have been free. I lodged a complaint via chat, and they agreed to refund the $[redacted] but refused the $[redacted]. Subsequently, my flight was canceled. I rescheduled it for Thursday, on flight F9721 departing from Grand Rapids, but this came at an additional cost. I am discontented as my sister-in-law made a similar booking and faced no extra charges for her flight change. Assistance with this issue would be greatly appreciated.

I initially had a negative impression of Spirit, but my recent experience with Frontier was disappointing. When traveling to Philly, Frontier required me to purchase a carry-on bag despite allowing two personal items. At the airport, conflicting information from Frontier staff led me to buy a checked bag that turned out to be unnecessary. I was told to scan a card for a refund, only to be informed later that no refunds were available. My flight was also plagued by delays and adverse weather conditions, costing me more than expected. Despite multiple complaints, I have yet to receive a satisfactory resolution from Frontier's customer service, as I am unable to communicate my concerns over the phone. I now seek to escalate this issue by connecting with a supervisor who can address my grievances promptly and effectively.

I recently checked my flight information to find it was delayed by the airline. Upon going to rebook, I discovered I now have to fly to Denver before reaching my original destination in Atlanta, arriving much later than planned. In addition to the inconvenience, the airline staff were unhelpful, charging me an extra $[redacted] for baggage instead of resolving the situation. This has disrupted my plans made over a month ago. When requesting a refund, instead of a straightforward process, I received a rebate card. I am extremely dissatisfied with the service I have received, including the rudeness and disrespect from the employees. I am demanding a full refund for the flight, baggage fees, and the additional charges. I may involve my lawyer if necessary. I anticipate a prompt response to rectify this situation. Margarite H. [redacted] [redacted] or [redacted] I look forward to hearing from you soon.

Our flight was scheduled for Saturday morning at 7:05 am with Frontier Airlines in Orlando, Florida to avoid being late. We checked in early to ensure a smooth process, but upon arriving, we found long lines that wrapped around in an L shape from the customer service desk. While waiting, we were informed to get baggage tags from machines, which didn't work, leading us to seek help from an agent. Unfortunately, our bags couldn't be checked in as we had only forty-five minutes to reach TSA and board the plane. It was concerning to see only two agents managing the overwhelming crowd, causing delays, missed flights, and additional expenses to rebook. Accommodating numerous flights with minimal staff and limited assistance left many passengers stranded. The lack of efficiency and inadequate customer service left us deeply disappointed and inconvenienced, especially when traveling with young children and a senior. This experience highlights the need for better staffing and service quality from Frontier Airlines during peak hours to prevent such distressing situations in the future.

I am reaching out on behalf of my brother who had to cancel his flight from DCA to DEN due to his children testing positive for COVID just before their trip. Unfortunately, Frontier Airlines was not understanding of this situation, despite having a doctor's letter to provide. I kindly request special consideration for a full or at least a reasonable amount of future flight credit. I can verify the details of his circumstances and that his intention was to visit me. --Linda Chu Garby

While waiting at the airport, our flight was unexpectedly changed without any notification at the gate. We had to approach the desk, and to our surprise, we were informed that we needed to buy new tickets for a different flight. It turned out that many others also faced the same issue of not being informed about the changes. We are requesting a refund for the original tickets due to the inconvenience caused by this situation.

Our flight was yesterday at 5:59 pm. They have been deceiving us. The flight had a half-hour delay, then an hour later another hour, and then 4 hours later, in 25 minutes, we boarded. They then tricked us with $15 for dinner, which barely bought a soda and bread. Later they told us the plane has mechanical issues, no flights until tomorrow at 11 am, then sent an email for 12:15, and now at 5:59 again. What is happening? Do they only have one plane? No connections with other airlines? How irresponsible they are. Due to mechanical failures, they haven't been able to solve this issue. Everyone is sleeping and eating poorly. We did not expect such irresponsibility from this airline. We need them to find another plane because if they are waiting to fix the same faulty plane we came from Miami on, we are in trouble. The flight is [redacted] from New York to Miami. Trying to communicate, but no one responds. We are anxious and upset about so much irresponsibility.

I need assistance. I printed our Frontier flight for tomorrow, April 11, Flight [redacted], but realized it was not booked through Frontier's website. I used E-ticket from flightsearch.com to select seats. The E-Ticket PNR is FPZFRQ and the Booking Number is FSON821525. The passengers are Yvonne Wise Mudd and Steven Joseph Mudd. Can you confirm our booking for the flight and advise on the check-in process at the airport tomorrow morning? Thank you, Yvonne Mudd. It's frustrating when you end up on the wrong website.