Frontier Airlines Customer Service Issues

This is my first time flying with Frontier, and I've heard mixed reviews about the airline. I have a $75 "name change" charge on my booking, but I didn't change any names. Could you please remove this charge? If that's not possible, I would appreciate it if one of the other upgrades, such as a complimentary seat upgrade which I've already paid for, could be adjusted to resolve this issue. I haven't been able to get assistance from the chat support team.

I traveled to Las Vegas airport but encountered issues with Frontier Airlines. I paid $25 for my ticket to be printed and was directed to the wrong gate. After finding the correct gate, I had to take a train and arrived one minute late, missing my flight at 5:56 a.m. due to Frontier's mistake. I had to purchase another one-way ticket for over $[redacted] to get home as Frontier didn't have a flight until Wednesday. Additionally, I incurred charges for a hotel, cab rides, and meals. I am requesting compensation and a full refund rather than credit for another flight. Please reach me at [redacted]. - Nathan

I need to cancel my flight and get a full refund. I spoke to "Chat" support and they advised me to provide false information for a refund, which I'm uncomfortable with. Due to a head injury two years ago, I am not fit to fly and feel extremely anxious. I regret booking this trip hastily and urgently request a proper resolution for a refund of $[redacted].96 for Trip # A8Y8RF, scheduled from March 11 to March 14 from Orlando to Detroit and back. My name is Gary Godard.

Good morning. Today is the day of my flight, and they are asking for my physical vaccination card. I was unaware that this was required, and since I can't print the registration, I explained this to them. They informed me that I couldn't board without it. I requested a flight change or refund, but Volaris airline stated that the issue now lies with Frontier Airlines because my flight has a layover in Orlando. Therefore, I am asking for a better solution. I hope to receive your prompt response. Thank you.

Good morning, I have been trying to reach someone to help with my issue for a while now. I purchased a ticket for my mom on Frontier from Atlanta to Jamaica for February 24th, and recently received an email stating the flight has changed. Originally, I booked a non-stop flight but now I am being forced to choose a new itinerary with a connecting flight. I am being asked to confirm or cancel the new flight. I am unhappy with the change, especially as there are no technical difficulties nor no flights leaving Atlanta that day. Frontier is informing me I will need to pay $75 to cancel or $[redacted] for a new flight on the same day, which I find unreasonable given that I purchased this ticket weeks ago. I refuse to pay for a refund or to be placed on a connecting flight. This feels like a scam to me, and I am considering contacting my attorney.

The airline canceled my flight and only offered much later options or same-day choices. Since I needed to stick to my original dates, I had to cancel and rebook. Despite my request to rebook earlier flights on the same days, the airline declined. This unexpected refusal surprises me after almost 50 years of flying. I am disappointed by their lack of reasonable solutions for a flight cancellation. I wish there was a way to effectively address these concerns with the airline. Thank you.

On confirmation DJ8PPR, passenger Frank did not receive the promised aisle seat despite a special needs request during booking. Frank has a fractured left ankle and needs an aisle seat, ideally Seat D in any row, with a caregiver nearby. The current seats assigned are 31A/31B, and it seems like the flight is not full. Please fulfill the promised accommodation by reassigning seats accordingly. I am not willing to pay for seat selection since this was already committed to Pamela. This experience with Frontier is frustrating for us. Thank you for your help. - Richard R.

Frontier's sudden cancellation of our flight after we had boarded left us stranded at the airport overnight. They claimed our plane was needed for an international flight, forcing us to de-board and find alternate arrangements for the following day. I believe passengers impacted by such decisions deserve compensation for their inconvenience. I am seeking a refund of $[redacted].82 to cover the hardships we endured due to Frontier's actions.

I am trying to book a round trip from Wichita, Kansas to Seattle, Washington. However, I am unable to see the prices without making a reservation first. Can I make a reservation without paying immediately, or is payment required upfront? I will be traveling with my support animal, a hamster, and I have documentation from both my doctor and therapist. I also need to know the cost of bringing additional undercarriage luggage. As a person with a disability, I will require assistance during transfers.

I would like to address an issue regarding Katleen Maguire's flight that has been changed. Ms. Maguire initially had a non-stop flight from Trenton, NJ to Charlotte, NC. We were informed via email about the available options, where the outbound flight remains unchanged. However, the return flight now includes a layover in Orlando which could be either 7+ hours or possibly 14+ hours. This is concerning due to Ms. Maguire being 79 years old and requiring assistance due to her age and disability. Upon attempting to confirm her return flight on May 10th, we discovered that all flights were unavailable. As loyal customers, we seek assistance in resolving this matter, possibly through the chat box or with the help of a representative. We are on a fixed income and cannot afford to cancel the ticket due to the good price. Additionally, we require assistance with enrolling in the Discount Den.

I bought a ticket to Portland on Expedia with Frontier Airlines. I got an email notifying me of a trip modification. After checking my itinerary, I discovered a 9-hour layover that was not part of my original booking. This change would have disrupted my plans, so I decided to cancel. However, I was charged $89 for canceling due to your company altering my flight details. I am seeking a full refund as I was promised a specific flight with a brief layover, only to be blindsided at the last moment. Please address this matter urgently.

I had a concerning experience with a manager at Frontier Airlines who was hostile, aggressive, and created an unsafe atmosphere. I was charged twice for my checked bag and I am seeking a refund. I have tried reaching out for assistance on this forum, contacted Frontier through their Facebook page, and reached out to the BBB. Unfortunately, the Frontier staff at the airport refused to provide information on how to contact customer service. It's frustrating that I am having trouble getting in touch with a human representative to address my complaint. I even attempted to contact executive staff at Frontier through LinkedIn. Do I need to consider involving legal help to ensure that my concerns are taken seriously by the airline?

On 03/23/[redacted], I booked a flight with Frontier that included seat selection and baggage fees. The total cost of $[redacted].96 was deducted from my bank account the following day, but I have yet to receive a booking email with a confirmation number. I am puzzled by the lack of confirmation from Frontier regarding my flight details, especially since the payment has been made. I can be reached at [redacted] or via email at [redacted] My name is Karen E Todd. I also purchased Travel Guard Insurance for $12.46 and received confirmation number [redacted]. The flight was scheduled from Philadelphia on 03/29/[redacted] at 9:07 pm to Las Vegas, returning on flight [redacted] on April 04, [redacted] at 12:19 am. Despite changing my password multiple times, I am unable to access my Frontier account, and contacting customer support has been challenging. I hope to receive a prompt response from Frontier to resolve these issues before my upcoming trip.

Good morning, I need help locating my flight "MNLUWH" from LaGuardia, New York on Monday, April 4th, departing at 5:55 am with a layover in Charlotte at 7:54 am before reaching Orlando. I have the return flight information "kB3S2Z" on April 9th from Orlando to LaGuardia, New York, which I can access in my email. Thank you for your assistance. Name: Fernando Marcelo Pabón Iglesias Email: [redacted] Thank you for your help.

This was my first experience flying with Frontier Airlines. I will be traveling to NY twice more this year, but after the disappointment and frustration I faced with Frontier, I am hesitant to fly with them again. The airport agent's lack of compassion left me missing a day of work. It's disheartening to see passengers treated this way! I am extremely disappointed with my first flight on Frontier Airlines. During my return trip from Long Island (ISP) to Orlando (MCO) on flight [redacted], my luggage, which contains my medication, work uniform, and expensive items, was mistakenly sent to West Palm Beach. The tag number on my bag is [redacted]. I urgently need my luggage to be returned to me at [redacted] Massy Court, Kissimmee FL, [redacted]. This situation has caused me so much inconvenience and distress. My contact number is [redacted].

I made a flight reservation yesterday, 03/25/23 at 8:46 PM with reference code R83ZHY for my son and myself to attend his Grandfather's funeral. Due to a family request, we needed to change our pickup location from Detroit to Cincinnati. I canceled the original booking at 8:58 AM this morning, 03/26/23, well within the 24-hour cancellation window. However, I was charged a $[redacted] cancellation fee and only received a $38.92 travel credit. I am seeking a full refund so that I can rebook and make it to the funeral on time. Thank you.

Our flight got canceled midair and we were redirected back to Orlando. The next available flights to Green Bay were on Thursday or Saturday, causing a 5-7 day delay. We opted for Chicago, but faced challenges since the airport closed at midnight, and we had to wait until 6:30 am to find a rental car. To accommodate our needs for car seats and luggage, we had to spend $[redacted] on a rental car. This unexpected ordeal not only stranded us at the airport for 24 hours with young kids but also resulted in additional expenses. I am requesting a prompt refund, compensation for the time, and expenses incurred due to this cancellation.

I need to add my TSA precheck number to my reservation to appear on my boarding pass. I've already spent two hours with customer service through three different chats, and I'm still unable to add it. It's frustrating dealing with checked bag fees, carry-on fees, and the subpar customer service of this airline. It's starting to seem like it may not be worth the trouble. Could someone address this issue? Will I have to visit the airport counter in the morning for them to manually include it?

Hello! I'm Elizabeth. I just turned 20 years old on March 25th. I am new to flying. Unfortunately, my friends couldn't make it for the flight back to Philadelphia departing from Orlando on Tuesday at 10:07 pm, so I'll be traveling alone. I wanted to inquire about the flight insurance availability. If not, I don't have accommodations in Florida for Monday night into Tuesday. I might have a ride to the airport on Monday. Is it possible to change my flight to Monday given the circumstances? If not, can I switch the departure airport to Tampa instead of Orlando? Thank you for your time and understanding. Looking forward to your response.

I want to report a delay with my flight on March 27, [redacted]. The departure time was supposed to be at 7:55 p.m., but it was delayed twice, finally departing around 10:00 p.m. The flight was then canceled after waiting at the airport for 5 hours with my family. We were informed of a new scheduled time of 9:00 a.m., but upon checking, we discovered it has been delayed once more and will now leave at 11:00 a.m. Instead of departing on March 30, [redacted], from Orlando, we would like to leave on March 31, [redacted]. We had already paid for a hotel and rental car for the original arrival date of March 27, [redacted]. We are seeking guidance on how to receive reimbursement for these expenses.