Frontier Airlines Customer Service Issues

My flight to Montego Bay (Frontier 3) on Sunday, December 18th was scheduled for 7:00 am. Upon reaching the airport at 3:15 am, we encountered significant delays at check-in due to an international flight from Orlando. At 6:30 am, we were informed that some passengers would not make the flight as they were not processed. Despite two planes worth of passengers queuing and only two agents available, there was a lack of communication and organization from the Frontier staff. Police involvement escalated the situation, and no one from the airline took charge. Disappointed by the lack of assistance, I had to leave. I am seeking a [redacted]% Denied Boarding Compensation due to the airline's inadequate staffing, resulting in a loss of $2,[redacted]. Contacting the airline has been challenging, with only a robot-operated chat available. Despite being offered a refund for the ticket as a "one-time courtesy," the lack of proper communication channels warrants intervention by a governing body.

This morning, I had a flight booked from Orlando to Montego Bay. I had paid for the flight and baggage, as well as a 4-night stay at a resort for two people at $[redacted] per person per night. Despite arriving at the airport at 3:15 AM for a 7 AM flight, along with roughly [redacted] other passengers, I missed the flight due to long check-in queues and a lack of staff assistance. Chaos ensued as our requests for help were ignored, and the flight ended up departing without us. The supervisor's dismissive attitude only added to our frustration. After enduring standing for hours until we finally left the airport at 10:30 AM, the flight was delayed multiple times and eventually rescheduled for 11 AM. I am seeking a refund, Denied Boarding Compensation, and a future flight voucher due to this ordeal. Additionally, I lost $2,[redacted].00 paid for the Montego Bay resort and would appreciate guidance on how to proceed with my claim.

I am trying to book a flight for my husband and daughter. They each have a voucher under their name, so I thought I needed to book them separately to use both vouchers. I successfully booked my husband's flight using his voucher but now I am unable to book my daughter's flight without booking an adult ticket as well. I am looking to have them on the same flight at the same price I secured for my husband's flight and to utilize my daughter's voucher.

On our trip from Atlanta to Seattle, my 545am flight left us four hours early at the airport. When directed by a woman to stand in a long line behind the baggage claim, we waited patiently for 2 hours only to be told we needed a barcode, with the woman being rude. Despite her unhelpful attitude, we followed her instructions and she placed us in the international line. Feeling mistreated and in tears, I was informed I only had 45 minutes to catch my flight and was denied further assistance when questioning this abrupt change of plans. Attempts to contact support online were delayed, leading to a message advising a refund which was unfruitful at the service desk. Unfortunately, we missed six flights and now feel disheartened by the experience.

Upon arrival at my destination, I found that someone had rummaged through my checked bag, resulting in the theft of approximately $2,[redacted] worth of items. The incident took place at TPA. The stolen items included a brand new phone intended as a gift, about $1,[redacted] worth of jewelry, and 7 Christmas cards for my family. Upon discovering the theft, I promptly filed a police report with the TPA Police. The flight in question was from TPA to LAS on Flight #[redacted] on 12/21/[redacted] at 6:49. Around 2 hours after landing in LAS and checking into the hotel, I noticed the missing items and reported the incident to the Airport Police. They have taken my information and are reviewing security camera footage. I was informed that I will receive an update on the situation later today.

I accidentally processed the same ticket purchase multiple times due to an error on the website, resulting in duplicate charges. I urgently needed the ticket and kept trying. Kindly refund the following tickets: VDSC8T and ICZZGJ, as I only intend to use UDM83T. The booking was made on Kiwi, as an error on the Frontier page led me to believe the purchase didn't go through. Please refund the additional charges to my card. The tickets are all under the name Jesus Sanchez, born on September 29, [redacted]. Thank you.

We are trying to retrieve our switched luggage. We accidentally have someone else's bag and need our Christmas presents back. Our luggage, with tag NHQ2HH, should be at the SLC airport. No one is available to assist at the airport. Please help fix this before Friday night. This situation has been a struggle, and we appreciate any assistance from Frontier. Thanks, Shana Absey. [redacted] Passenger: Milan C. Denver to SLC NHQ2HH Flight [redacted] Arrival in SLC: 2:09 am Received 2 out of 3 bags.

Good afternoon, I would like to CANCEL a flight as the date is not the one I intended. I need to purchase another one as soon as possible. My Confirmation Number is JGGT4X and my Expedia Number is [redacted][redacted]. The booking is under the names of Mr. Ruben Darío Morban Santana and my daughter Ashley Darleny Morban Reyes. I need the new flight for December instead of the mistakenly booked date in January [redacted]. Thank you. Sincerely, Mr. Ruben Morban

On December 19th, I arrived at Fort Lauderdale airport at 8:45 am for a Frontier flight scheduled to depart at 11:23 am. However, we did not end up leaving the airport until 8:07 pm. I tried to contact Frontier customer service but could not reach anyone for assistance. The two individuals I spoke with mentioned they couldn't help and directed me to call the [redacted] number. Upon reaching out to this number, I received a chat link to message a representative, but unfortunately, no one from Frontier customer service replied after four requests. I am extremely disappointed with this airline and their handling of the situation. I will not be flying with them again.

My flight was delayed initially due to weather issues affecting the incoming flight. Upon arrival, the airline cited a mechanical problem that led to multiple delays. After waiting for 14 hours and being rescheduled for the following day, I was promised a hotel voucher due to traveling with children. Despite being first in line, I ended up waiting for hours only to be informed that the flight got canceled and everyone else was rebooked ahead of me. Consequently, I was left with a flight almost a week later and denied any accommodation assistance. Eventually, I was rebooked, but as the connector train wasn't running for a couple of hours, I opted for a rental car. I seek a full refund for the tickets due to the unprofessional conduct of the airline staff and wonder if I can get compensation for the rental car. This experience has resulted in significant work disruptions for me.

I had a flight booked with Frontier Airlines to Buffalo on 12/26. The city and airport were severely affected by weather, leading to closures and driving bans for 48 hours. I tried to cancel the flight on 12/25 due to this. The return trip cost $[redacted].92, but the email I received only mentioned a refund of $52, which seems unreasonable. Unfortunately, Frontier's phone support is no longer available, and their chat service is inefficient. Is there any way to reach a real person at Frontier for assistance? It's frustrating to be charged for a flight cancellation due to circumstances beyond my control.

I purchased four tickets from Frontier Airlines for flights from San Diego to Omaha, Nebraska. I received a refund for only one ticket, according to them. I am attempting to reach out to Frontier Airlines to resolve this issue. However, their customer support line is difficult to navigate, and there are no representatives available to assist me in resolving this. I would appreciate any guidance on how to address this matter.

I recently spoke with a representative who informed me that our refund request was denied, alleging that we paid to change our flight date from the 19th to the 25th. However, we did not authorize or pay for such a change. The alteration was made without our consent, and we insist on receiving a refund for this unauthorized modification. We have evidence to support our claim in the form of bank statements. According to your policy, if a change exceeds 3 hours, customers are entitled to a refund. In this case, the change extended the date by 6 days, for which we did not incur any charges. We possess emails that demonstrate the change was not initiated by the travel agency but was made on your end without our consent or payment. Therefore, we are requesting a refund for this unjustified change.

I am having trouble printing or downloading our boarding passes for our upcoming trip from CUN to BWI on 12/28 with booking reference J7KHKI. My husband recently underwent emergency brain surgery in Mexico, and we have already experienced two canceled flights. I am concerned that if we can't get our boarding passes, our seats might be given away, and we cannot afford any further disruptions considering his fragile condition. I tried to upgrade in hopes of resolving the issue, but it did not help. Your assistance in ensuring our seats are secure is greatly appreciated. Thank you. - Alycia C. and Robert G.

On the 23rd, I took a flight from Philadelphia to Miami via Atlanta with a layover in Atlanta on flight F92383 from PHL to ATL. Upon landing in Atlanta, I was informed that Frontier Airlines had canceled the connecting flight to Miami (F91514 from ATL to MIA). Unfortunately, my luggage did not arrive in Atlanta as it should have. I am in urgent need of a valid email address to file a claim regarding my missing luggage. Your prompt assistance in this matter would be greatly appreciated. Thank you.

I purchased a Frontier flight but am unable to find my booking. I have been searching for my flight but have not been able to locate it. Can someone help me find my flight with Frontier Airlines? Thank you.

We landed at Orlando Airport at 2 a.m. for flight [redacted] to Harrisburg. It took us over an hour and fifteen minutes from self-check-in to check in our bags. Then, we waited in line at security for over two hours. It is now 5:30 a.m., and we are heading to gate 26, but we have to take a slow tram to the plane. Upon arrival, myself and about 7 others were not allowed to board. This is frustrating. Can someone please assist me with retrieving my booking number?

I have three people listed in my flight party traveling from San to Syr on December 30th. Only one of us wants to purchase the perks for the ride home. How can I ensure that only one person is charged for this online? When selecting perks, it charges all three people listed on my reservation. If I manually change the number to 1, it still shows the full price for three people. Will the price adjust to only charge one person on the next screen? This is taking too long. Thank you.

I made a booking for a flight from Cincinnati to Fort Myers on December 30th using a travel voucher and paid the remaining balance. However, I did not receive a confirmation number. I contacted a ticketing agent who advised me that the flight price is $[redacted] more than what Frontier Airlines initially stated. I am hoping to connect with someone from Frontier Airlines to discuss booking alternatives or extending the travel voucher. Your assistance is greatly appreciated.

I am disappointed with my recent travel experience. On December 25, [redacted], while flying to Georgia, our baggage retrieval was delayed until 3 in the morning, inconveniencing those waiting. Returning to Connecticut, the pilot arrived early, but we had to wait on the tarmac for an hour and 40 minutes due to a lack of available gates. This lack of organization was frustrating, attributing the delay to missing a gate when the pilot was on time is unreasonable. The only compensation offered was a cup of water, which felt inadequate considering the circumstances. I hope for a more appropriate resolution for the inconvenience caused to all the passengers. My name is Karen V., and I was on flight [redacted] from Orlando to Hartford.