Frontier Airlines Customer Service Issues

Hello, I made a reservation for a flight to Punta Cana from Miami with a scheduled departure time of 7 am. The flight has been delayed by 1 hour and 15 minutes due to software technical issues, and we were already on the runway when the problem occurred. We had to return to the gate because of this. Upon boarding, I paid extra for a carry-on bag, but the gate attendant insisted I switch it to a checked bag, causing confusion as I had already paid for my carry-on. The hotel I am staying at has a driver waiting for me, and considering the delay, I am at risk of losing the service for which I paid over $[redacted]. I also upgraded my seat, but the assignment was incorrect, adding to the stress of the already delayed and problematic trip. I am requesting a full refund for my ticket as well as the fees paid for the upgrades. I hope that my return flight does not face similar issues as I will also seek a refund for any inconvenience caused.

I encountered issues accessing your website earlier this morning. I attempted to call the phone number provided, [redacted], multiple times until the early hours with no success. Finally, approximately 15 minutes ago, I managed to successfully book flights. The agent informed me that baggage fees would be $49, which I did not book at the time. I happened to capture screenshots of discrepancies in pricing during my booking process. The fare changed from $37 to $[redacted] and then to a 20,[redacted] mileage fare from an initial 10,[redacted]. Despite my attempts, I was unable to reach a US agent or Supervisor as requested. I was consistently redirected to different team members. Such experiences, including hearing roosters crowing in the background during a call around 3:00 am EST, raised concerns about the handling of serious issues by overseas agents. I have initiated two disputes with American Express and urge for a resolution to be made regarding this matter.

I am having trouble with GetHuman not working properly. Every time it rings, the call disconnects before I can speak to someone. I have attempted to contact Frontier four times over two days because they have erroneously charged my credit card hundreds of dollars. There is no option on the menu to address this specific issue, and I wish there was an "other" category I could select. How long do I have before I must contact Pioneer? Maybe escalating this to FOX TV will get the attention of Pioneer, as I have appeared on Nationwide FOX previously. If needed, please call me at [redacted]. I am currently waiting to connect with an agent for a reservation but can pick up if you call and allow it to ring a few times. I am 84 years old and unsure how much time I have left to resolve this matter with Pioneer. - Gail P.

Our return flight from Cancun faced multiple delays and was eventually canceled at 2:45 am. Following the cancellation, we spent the night in the airport and were informed of an 8 am flight, which was later rescheduled to 11 am. We were awake for over 30 hours dealing with inconsistent and changing information from Frontier representatives. Despite sitting on the plane for extended periods, we were not provided with any refreshments, causing additional distress during the night when concession stands were closed. Promises of hotel stays were rescinded, and the same plane was reboarded, only to be grounded due to alleged mechanical issues. The compensation offered was inadequate, with minimal vouchers for meals and future flights that required hasty booking. For a flight paid for with miles and an additional bundle cost of $[redacted], the experience was unacceptable. I am seeking a refund of half my miles and cash instead of further vouchers.

After standing in a lengthy line at Frontier Airlines for three hours and arriving at the airport two and a half hours before our flight was scheduled to depart, we were shocked to be told at the desk that the plane had already left. Despite the delays, we were optimistic about making it on time. Confused by this misinformation, we checked the flight board and discovered that our flight was actually delayed and set to leave in an hour. Feeling frustrated and deceived, we sought assistance from several employees, but were met with dismissive and unhelpful attitudes. It was a disappointing experience that left us feeling undervalued as customers.

On March 23, [redacted], we were on flight [redacted], with confirmation number KEVTQN, scheduled to depart at 2:28 pm to Fort Myers, FL from Indianapolis. Unfortunately, the flight was canceled at 7:26 pm due to a malfunction. We had to rebook with Southwest Airlines for flight [redacted] on March 24, [redacted], at 2:40 pm, with confirmation number 2ROL8E. The rebooking cost us $[redacted].98 per person, totaling $[redacted].96. Following the flight cancellation, we received an email from Frontier offering reimbursement of up to $[redacted].00 per traveler for bookings on another airline within 72 hours. We qualify for this reimbursement and seek guidance on how to claim it. Thank you for your support with this issue. Best regards, C. and M. Spalding

I had a very disappointing experience with your airline. The airline unexpectedly canceled my trip just as I was about to board the plane. Despite my inquiries, they could not provide any explanation for the abrupt cancellation, leaving me frustrated, especially since it was my birthday. The flight, number [redacted], was destined for San Juan, Puerto Rico, scheduled to depart at 9:45 am and arrive at 1:45 pm. After enduring a lengthy wait on the phone, we were only offered a flight two days later or a refund. My husband and I were upset and had no option but to wait for the rescheduled flight, as we had already arranged time off work for this vacation and missed out on several days of our trip due to the inconvenience. Even upon reaching the airport on Wednesday, our journey was further delayed, resulting in a wasted day once again. I urgently require assistance to facilitate a refund. Thank you.

I purchased 4 checked bags but only used 2. At the airport, they directed me to contact customer service, but after waiting on hold for 1 hour, I had to hang up to catch my flight. Despite multiple attempts, I have been unable to reach anyone. I have a doctor's note explaining my inability to wear a mask due to a health issue, but the airline advised me to call customer service to address it. I was forced to wear a mask against medical advice, which made it hard to breathe. I am seeking a refund for the unused bags and would like the mask mandate policy to consider individuals with health conditions for whom wearing a mask is detrimental. The mask mandate is soon ending, but my health concerns remain.

I am contacting you regarding the cancellation of flight [redacted] from Baltimore to Atlanta on March 22, [redacted]. Despite the unforeseen circumstances that led to the cancellation, I am disappointed with the lack of assistance we received in obtaining a refund. The customer service experience has been frustrating, with incorrect numbers and unhelpful representatives. We have been loyal Frontier customers, encountering such issues for the first time. I kindly request a prompt resolution for my refund. Please contact me via phone or email to provide further instructions. Thank you, P. Arriaga Barrera. [redacted]

My nonstop 3.5-hour flight from Cancun to Indianapolis on 4/8 was canceled. I was rerouted to a 29+ hour connecting flight through Denver, which has disrupted my plans for Thursday evening and Friday. Despite spending over 8 hours on hold with customer service, getting disconnected, and being promised a slightly better 20-hour layover flight that never materialized, I have yet to resolve my situation. I was initially told I would receive hotel and meal credits for the layover in Denver, but subsequent agents denied this claim. I was expecting an email confirmation for the credits, which never arrived. With my flight just a day and a half away, I am still left without a resolution in sight.

On April 3, [redacted], I submitted a refund request for the "Board First" option that I paid for during my flight from Cancun to Boston. Despite paying $6.23, the priority boarding service was not honored at the airport and I ended up boarding with no priority as promised. On April 7, [redacted], Iris, a Frontier Airlines specialist, responded stating that the airport manages the boarding process and since there were no recorded incidents, they are unable to issue a refund. I am not satisfied with this response as I believe I deserve a refund for the service I paid for regardless of airport processes. I want to clarify that Frontier Airlines sold me the priority boarding service labeled as "Board First," and I expect to receive what I paid for. The responsibility lies with Frontier to ensure that their paid services are provided as advertised. If my refund request is not honored, I will have to request a chargeback through my bank.

The airline staff removed me from the plane without explanation, citing alcohol as the reason. I had a single drink at a restaurant hours before the flight. I was sober, coherent, and calm. Their claim makes no sense. They threatened to blacklist me if I complained about the situation. The airport staff couldn't intervene but acknowledged the lack of logic in the decision. I overheard a remark suggesting bias due to my appearance, despite being Canadian of Greek descent. This situation was completely unprofessional, discriminatory, and racially charged, regardless of any unfounded suspicions.

I had a terrible experience with the airline. We were stuck at the airport for over 8 hours, and the flight never took off as scheduled at 12:07. The delays were frustrating, and the airline's lack of communication was disappointing. To make matters worse, our luggage was not returned to us. We are seeking compensation for this inconvenience and if our suitcase is not returned promptly, we will have to report it as missing. Overall, the service provided by Frontiers was extremely poor, and we are just hoping to have our luggage returned and to receive the compensation we deserve.

My mother was on flight [redacted] last night seated in 6A. She misplaced her highly specialized prescription reading glasses. These are not ordinary glasses, and she went to various appointments to ensure they were just right for her eye condition. They were quite pricey. Without them, she struggles with up-close tasks. The glasses were inside a green case. If you find them, please contact me at [redacted]. It is vital that she retrieves them. Additionally, she also misplaced her earbuds.

Dear all, I recently traveled with Frontier from FT MYERS (RSW) to Trenton, NJ (TTN) on March 31, [redacted], for a round-trip flight. The return trip was scheduled from TTN to RSW on April 3rd. Unfortunately, at 2:57 am on that day, I received a text from Frontier informing me that the flight from TTN was canceled. By the time I read the message, I had already checked out of my hotel, returned my rental car, and was at the airport preparing to board Flight [redacted] at 10:53 am, only to find out about the cancellation. This unexpected change caused me numerous issues. After considering my options, the only available alternative provided by Frontier was to fly into Tampa TPA on the evening of the 3rd. I had to rebook and manage to secure a one-way car rental from TPA to RSW with SIXT, costing me an additional $[redacted].91. Now, I am seeking reimbursement for these extra expenses due to the inconvenience caused by the cancellation. I hope Frontier can assist me in resolving this matter promptly. Thank you, Vincent Buffa

I am currently traveling with three adults and two lap babies. Unfortunately, our flight got canceled this morning. I was issued a letter outlining different options. However, when I tried to book through the provided link, I found no available flights. As a result, I made a last-minute booking directly with Alaska Airlines at $[redacted] per person. I was informed I would receive a $[redacted] refund per ticket. Even though I couldn't use the original link due to unavailability for the next three days, I urgently need to get back home with my two small babies. I've booked a non-stop flight with Alaska Airlines scheduled for tomorrow at 6:35 pm. I hope to receive the promised refund of $1,[redacted]. I have already submitted my receipt along with my reference number #[redacted]09 for your review. Thank you for your assistance. - Jeff and Glenda Thompson

I have an urgent booking issue with a hotel package and flight through Expedia and Frontier. I also purchased AIG travel insurance. Due to a medical complication, I need to delay my flight. Expedia mentioned they cannot honor the insurance for the Frontier flight. It has been challenging to resolve this for over 2.5 hours. I urge them to address this promptly and efficiently. I need assistance rerouting the outbound flight. The return flight remains unaffected. My AIG insurance policy number is [redacted]. Your swift attention to this matter is crucial. Thank you.

I purchased a one-way flight for my 16-year-old daughter on Frontier Airlines from DCA on flight [redacted] on April 15th, [redacted], connecting in DEN flight [redacted] to arrive in LAS at 11:04 PM on the same day. Despite paying for priority boarding and selecting a specific seat, my daughter, who has a slight learning disability, was left behind as they closed the gate early and departed without her. Frontier personnel were nowhere to be found, and I had to rebook her on a Delta flight at an additional cost. Frontier has been unresponsive and unhelpful, refusing to explain why she was left behind and insisting that I forfeited the ticket. This whole situation has been extremely distressing for me and my daughter.

I made a booking from Orlando to Montego Bay, Jamaica in March for a trip on June 16th returning on June 20th. The airline changed my arrival date to June 17th without informing me. I tried to find a flight on the original date but ended up canceling as there were no suitable options. Instead of getting a refund, the airline issued me a credit, which I did not want. I am a single mom, and every penny counts. I cannot afford to lose over $[redacted]. Frontier Airlines' customer service representatives were unhelpful and even hung up on me. This experience has been frustrating, and I have decided never to fly with them again. I am adamant about getting a refund back to my card, not a credit for future travel.

I made a flight reservation in March for a trip from Orlando to Montego Bay, Jamaica, departing on June 16th and returning on June 20th with my friends. Unfortunately, my flight got changed without my knowledge to a later departure time with a layover, causing inconvenience. Despite rebooking, the new flight's late arrival caused issues with hotel transportation, so I had to cancel. Frontier Airlines is only offering credit for a future flight, but I want a refund due to the circumstances. I am frustrated with the situation and intend to pursue legal action to get the refund I deserve after this disappointing experience with Frontier's flight modifications. I will continue to contact their Corporate headquarters until this matter is resolved to my satisfaction.