Frontier Airlines Customer Service Issues

I have always preferred Frontier Airlines due to their affordable flights and rates. Unfortunately, this time I am quite disappointed with my experience. I had a reservation for Flight [redacted] from Phoenix to Denver to visit home for Christmas. I had also paid extra for luggage. However, due to unforeseen circumstances, I underwent emergency surgery on Dec 18th following a mastectomy two months ago which led to a bacterial infection. I contacted Frontier Airlines to inquire about a refund for the luggage since I couldn't make the flight, but they declined my request. I am truly disheartened by their response and find it difficult to comprehend the reasoning behind it. Roxie S.

I need to confirm the booking details for Bosiljka Kovacevic and Vladimir Kovacevic that I made through eSky at www.esky.com. Can priority boarding be added to the reservation, please? The order number is [redacted]. Flights: Outbound - Flight #OYDRGM; Country: US; City: FMY; Airport: RSW Return - Flight #OYDRGM; Country: US; City: CLE; Airport: CLE Outbound - Flight #OYDRGM; Country: US; City: CLE; Airport: CLE Return - Flight #OYDRGM; Country: US; City: FMY; Airport: RSW Passengers: Passenger: Mr. Vladimir Kovacevic Passenger: Ms. Bosiljka Kovacevic Departure Date: [redacted]-12-26 16:00 Sender: [redacted]

Hello, I'm C.Z., and I purchased a plane ticket to New York in November without knowing about the new variant. My flight is on the 22nd, and I did not receive any alerts about needing a PCR test. My reservation code is PYQL6J, and my cousin, who will host me, contacted customer service on my behalf. The original solution was to change my seat. Surprisingly, I received a cancellation notice for my return flight to Orlando despite only requesting a seat change.

I typically fly with Spirit/United, but I decided to try Frontier this time, and it was a nightmare. My flight [redacted] from EWR to SJU on 12/24 was delayed for over 7 hours. The ticket counter staff did not communicate clearly about the delay and the reason for it. This delay ruined my vacation plans and affected my family's mood. With the current Omicron (Covid) situation, passengers crowded at the gate, and there was no space.

On December 23, [redacted], our flight, F9 [redacted], from Phoenix to Oakland was delayed, causing significant inconvenience and extra expenses. After missing our Thrifty car rental pickup due to the delay, we were unexpectedly charged through Priceline. To reach our accommodations at Hampton Inn - Oakland-Hayward, we had to rely on Lyft, incurring an additional cost. The next morning, we had to use Uber to get to Thrifty car center, incurring further expenses. We kindly request a refund for the inconveniences encountered. Our group consists of Christian R., Anabel R., and Jaden N. Our confirmation code is O5IL4Y. Thank you for your attention and assistance in this matter.

Currently at Philadelphia airport, we found out our flight to Dallas got canceled. Unfortunately, the service desk staff couldn't help with rebooking. We attempted to rebook through tripeasy.com but are expected to pay for a new flight upfront and wait for reimbursement from Frontier, which seems unjust. Stranded in an unfamiliar city with a service dog, Frontier has not taken steps to resolve this issue. I'm seeking to be rebooked on the next Dallas flight, request compensation for accommodation and meals in case of a next-day wait, and most importantly, I'm looking for genuine customer service concern.

I had a flight scheduled with Frontier on January 12th, but just three days before the flight, they canceled it. They provided me with a $50 voucher, but I would prefer another flight rather than a voucher. The main issue is that this was a connecting flight. Missing it would cause me to also miss another flight with a different airline. The flight was from Cancun, Mexico to New Jersey, USA. I appreciate any help you can provide. Thank you.

I am Alice J. and my flight is with booking reference k6edxy. I recently paid to alter my flights on December 26th from New York to Cancun. Unfortunately, both of my direct flights were changed to indirect flights with long layovers, leading me to cancel both reservations. I reached out to customer service, and although one of my flights has been refunded, I am uncertain about the total refund amount. The initial cost for both flights was $[redacted].09, which I won't be using, along with additional expenses incurred rebooking new flights. I am eager to understand the refund process for both flights, baggage fees, and compensation for the flight change inconvenience. The sudden change to an overnight stay in Miami has left me quite dissatisfied. I've already submitted a refund request for the second flight and am awaiting a response. Thank you for your assistance.

I spent two hours this morning attempting to book a flight online using my travel credit. Each time I entered the confirmation and email address, I was informed that the information did not match my original booking, preventing me from using the credit. After contacting customer service for assistance in booking the flight, I was informed that I had $[redacted] in flight credit. Despite initially seeing the flight priced at $85, upon receiving a callback, the representative offered to book it for $[redacted] due to price changes. When requesting the initially seen price, I was informed it was no longer available and that the alternative flight had already departed (despite the actual departure time being hours away and my proximity to the airport). I was not accommodated with the alternative flight or the lower price. Subsequent attempts to rectify my flight credit online were futile, causing frustration as flight prices escalated by an additional $[redacted] during the process. The situation was incredibly frustrating and unreasonable.

Dear Frontier Team, I would like to express my gratitude for your message and apologies regarding the recent flight delay. The delay caused numerous unforeseen inconveniences and additional expenses on my end, including missed transportation and commitments scheduled for that day. Had I been informed earlier, I would have made alternative arrangements. Moreover, the waiting area provided was insufficient given the current pandemic situation, and the lack of nearby amenities made the waiting time even more challenging. I am aware of the compensation policy for delays exceeding two hours, which typically includes $[redacted] and meal vouchers. However, I believe the compensation offered does not adequately address the extent of issues and costs incurred due to the delay. I kindly request a reconsideration of the compensation offered and hope that a more suitable resolution can be reached. Thank you for your attention to this matter.

I purchased a round-trip ticket with Frontier Airlines from Los Angeles to Las Vegas, departing from Ontario Airport on 12/24/21. The flight to Las Vegas went smoothly with great service. However, the return flight to Ontario, California, was a nightmare. It was delayed for 8 hours and eventually canceled after we had already boarded and waited over an hour. This experience was extremely frustrating, especially since it was a family trip with my children. There were conflicting instructions, and despite my efforts to extend my holiday to accommodate the delays, I ended up missing work on 12/28/21 and nearly lost my job. I followed the airline's instructions to file a claim for reimbursement for the unexpected expenses incurred, including a new ticket, hotel stay, taxi fare, and luggage fees. I submitted all the receipts on 12/28/21 as requested, and though the claim was acknowledged, I am still awaiting a refund. I hope that Frontier Airlines will prioritize and expedite the processing of my claim. Thank you, Maureen O.

I am requesting a refund for our flights on January 15th and 22nd, booked through Apple Vacations. The original flight on the 15th from Chicago to Orlando was changed by Frontier, causing us to miss our connecting flight from Orlando to Antigua. Apple confirmed this violated their agreement with Frontier. We had to buy new tickets but are still waiting for a refund from Frontier. I also paid over $[redacted] for upgrades like luggage and seat selection directly with Frontier before the trip. On the 22nd in Antigua, our Frontier flight to Charlotte was canceled last minute and the soonest available flight was on February 5th, which didn't work for us. We had to book another flight costing $[redacted] per person. I am seeking refunds for Tiffany and Jered Nieman's tickets, luggage, and seat selection. Our reservation confirmation number is Z5YCSB.

I am Kimberly D. Birdsong. I made a booking for a flight to Las Vegas, NV from Raleigh Durham for myself and my daughter with confirmation #DHMC5B. I have been attempting to cancel this reservation due to medical reasons since this morning. Despite reaching out around 8:30 am to 9:00 am, I have been informed that I can't get a refund. The cancellation policy states a 24-hour window for cancellations, and I am puzzled why I am being denied within the timeframe. Moreover, the customer service experience I had was disappointing with 4 representatives showing rudeness, with one even hanging up during the call. As I am unable to fly due to health concerns, I believe I am entitled to a refund.

Hello, My name is Alexis Minchey. On January 30, [redacted], I was scheduled for Flight F9 [redacted] from Atlanta to Las Vegas at 10:59 pm. Unfortunately, the flight was canceled at 10:45 pm while I was at the gate. During the refund process, passengers, including myself, were given a paper outlining three options: receive a $[redacted] Frontier voucher for rebooking, have $[redacted] provided for alternative transportation, or book a new flight through another airline on rebook.tripeasy.com and obtain a $[redacted] refund by check in 14 business days. I have recently received a check for $[redacted].02 (Receipt Number [redacted]) which I have not cashed due to discrepancies. I rebooked my flight on rebook.tripeasy.com that evening, incurring an additional $[redacted].58 cost. I expected a $[redacted] refund as promised. I am seeking clarification and resolution regarding the amount received.

I encountered multiple issues with this company from start to finish. While I managed to book my flight, it was ultimately canceled the day before due to bad weather. Despite the circumstances, the only solution provided was a refund. A more customer-oriented approach would have been to offer alternative flights, like the one departing on Sunday from Little Rock airport, or at least inquire if I had plans to book with another airline. Alongside the refund, a gesture such as a credit could have helped retain my interest in using their services in the future. Dissatisfied with the service, I attempted to speak with a manager, only to discover the person I was talking to was not one. This led to further frustration, prompting me to book a more expensive Delta ticket from the airport with superior customer service. Despite spending more money than planned and expressing my displeasure, the response I received was simply a confirmation of the refund within 7-10 business days.

I have a flight reservation from PHL to RSW on Thu, Feb 10, flight [redacted], with confirmation KDR8JQ. The full payment was made at the time of booking. After purchasing my carry-on for $61 today, I was prompted to join the frequent flyer program, which I did. To my surprise, I was then charged $[redacted] for a name change, which I did not authorize unless signing up for the frequent flyer program is considered a name change. I attempted to contact customer service but was unable to reach a representative. I am requesting the $75 charge for the name change be waived immediately. If enrolling in the frequent flyer program incurs this cost, kindly remove me from the program and refund the $75. This is my first time flying Frontier Airlines from PHL. Thank you.

Today, I experienced an issue at the airport when I tried to add money on the kiosk for an extra bag, but it took my money and provided a paper to give to the airline agent. Unfortunately, the agent and manager were unable to assist, and they rescheduled my flight for the morning instead of the afternoon as I desired. Now I find myself stranded in Trenton without funds to make it back home to Miami. It's a challenging situation as there is no public transportation available at 3:30 in the morning to reach the airport or the airlines. Any assistance would be greatly appreciated.

I had pre-booked my Frontier flight from Austin to Las Vegas but did not select a seat. Unfortunately, upon arriving at the airport and passing through TSA only 15 minutes before departure, I was informed that the flight was overbooked. Despite my efforts to board due to a connecting flight to Bismarck, North Dakota, the staff told me no seats were available, leading to a missed flight. This situation resulted in needing transportation to the main airport, back to my hostel, an additional night's stay, and future transport to the airport. I kindly request Frontier to assist with covering these expenses and ensuring I reach my final destination in Bismarck.

I had been designated seat 19B on Flight [redacted] from Miami to Detroit on February 26, [redacted]. The flight was overbooked, so they offered me a $1,[redacted] travel credit to take a later flight on Sunday, February 27. I was supposed to fly from Miami to Denver on Sunday and then to Detroit the following day. However, despite accepting the offer and following through with the agreement, I was almost left behind because other passengers in pairs didn't want to split up. In order to take the deal, I had to request a day off from work, find accommodations in Miami and Denver, adjust my wardrobe, make arrangements for my second-grade class, witness upset passengers, and endure a difficult boarding process. Even though a mechanical issue delayed the flight further, I eventually convinced another passenger to take the voucher so that a couple could board. Despite all this, I believe Frontier Airlines should honor the oral agreement and provide me with the promised travel voucher. Thank you for your assistance in resolving this matter.

My daughter had a round trip flight from Baltimore to Denver on February 11th returning on February 21st. Unfortunately, her return flight was cancelled, and she had to quickly book a new one with United Airlines for $[redacted].60 the next morning. We are seeking a refund from Frontier Airlines due to the cancellation. Despite numerous attempts, contacting Frontier has been challenging as she only has short lunch breaks during her 12-hour shifts to make calls. Resolving this issue promptly is important as it is difficult for her to connect with a representative within her limited break time.