FlixBus Customer Service Issues

Hello, I purchased round-trip tickets from Frankfurt to Cologne for August 2nd and a ticket from Cologne airport to Frankfurt central bus station for August 30th for two passengers: B. Naseski and D. Cracan. The tickets were sent to my email at [redacted] Unfortunately, I lost my phone recently and cannot access that email. Could you kindly forward the tickets to my new email: [redacted]? I require them urgently for my upcoming travel. Thank you for your assistance. If you need further information, please feel free to ask. Thank you for your help.

Booking Number: [redacted] First Name: Artur Last Name: S. Phone Number: [redacted] Hello, I'm reaching out regarding the incident on the night of August 3rd when I was supposed to board the Flixbus from Paris to Milan. I was denied access by the staff at the entrance despite having a valid French driver's license and a current 10-year residence permit. As I was traveling within the Schengen area, I believed I didn't require my passport. A 10-year residence permit usually exempts the need for a passport as it's a long-term permit. When I tried to explain this, the staff member became agitated and yelled at me. Furthermore, as I was leaving, he closed the door where my luggage was stored, making me repeatedly request access before they departed. I ended up stranded alone in Paris for the night. I am seeking a refund for my journey from Rouen to Paris and then from Paris back to Rouen. Additionally, I had to take an Uber to stay overnight with an acquaintance. I prefer not to receive vouchers as I will not be using Flixbus for future travels within the ticket's validity.

Booking Number: [redacted] First Name: Artur Last Name: Shevchuk Phone Number: [redacted] Email: [redacted] Hello, I am writing to address an incident that occurred on the night of August 3rd when I was supposed to board the Flixbus from Paris to Milan. Even though I had a valid French driver's license and a valid 10-year residency permit, I was denied boarding by the person at the entrance. Typically, within the Schengen area, a passport is not required for travel. A 10-year residency permit does not specify the need for a passport as it is a long-term permit. When I tried to explain this, the person became angry and raised their voice at me. As I was about to leave, they closed the door to access my luggage, and I had to insist multiple times before being able to retrieve them as they were about to depart. This left me alone in Paris at night. I am requesting a refund for my journey from Rouen to Paris, then from Paris back to Rouen. Additionally, I had to take an Uber to stay overnight at a friend's place. I prefer a monetary refund rather than a ticket refund, as I do not plan to use Flixbus for future travel. Thank you for your attention.

Good evening, my ticket number is [redacted], my final destination is Rotterdam from Mannheim with a transfer in Dusseldorf. I am currently on bus number [redacted], which was supposed to arrive in Dusseldorf at 16:59. The bus driver informed me that the bus is delayed by 2 hours, and I will not make it to catch the next bus scheduled to depart at 17:45 from Dusseldorf. What are your suggestions? How can I get to Rotterdam if I miss the connection for bus with route number [redacted]?

Dear Sir/Madam, I'm writing to express my dissatisfaction with the service I received after booking tickets on your website FlixBus.ua. I purchased three tickets, and despite seeking clarification about the need for a ticket for my 2-month-old child, I was told it was unnecessary. However, upon arrival for my trip on flight N3230, I was informed that my child needed a ticket. The drivers suggested I purchase four additional tickets, but none were available. Despite trying to contact the customer support number provided on the website for two hours, I received no response. The chat operator was unhelpful, asking for proof that I wasn't on the Kyiv-Muluz bus N3230 by purchasing a bottle of water and sending a receipt as evidence. This request was unreasonable, and my time was wasted. I tried to explain the situation to another operator, but my issue remained unresolved. The lack of concern for customer experience and the confusion caused by the drivers are unacceptable. I urgently require a resolution to this matter as I experienced financial, time, and emotional losses due to the misinformation and unhelpful response from your company. Please address this situation promptly to rectify the inconvenience caused to me and my family. Additionally, the sudden seat changes that separated my children from me were distressing and require an explanation.

I was on the [redacted] bus from Otopeni, Bucharest to Shumen-Varna on August 4th. Upon arriving early at 20:10, I was disappointed to find the bus in the wrong location. Despite asking airport staff, I was led to the incorrect spot for the Flixbus departure. It was stressful being stranded at the airport, especially in a foreign country. I ended up taking an expensive taxi to the Military bus station only to discover the bus had already departed. I had to wait all night for another bus, feeling scared and vulnerable as a solo female traveler. The lack of communication and disregard for passengers' well-being from Flixbus was concerning, especially after providing my phone number for contact purposes.

On August 8th, [redacted], during my journey from Mainz, Germany to Luxembourg on Flixbus with booking number [redacted], I left my suitcase behind. Five minutes after disembarking, I realized the bag was missing, but the bus had already departed. Despite my efforts to contact the driver, I was unsuccessful. I filled out a form and received a notification that something was found, only to be disappointed by an email two weeks later stating my luggage was lost. I am desperate to locate my suitcase, as it holds significant value to me. Any urgent assistance in finding it or offering compensation would be greatly appreciated. The grey medium-sized suitcase, which may appear brown in certain lighting, was unlocked and empty inside.

On August 14, [redacted], I boarded the 18:20 Flixbus from Rome to Milan Malpensa for my flight. During a 15-minute break at an autogrill near Florence, I briefly stepped away to wash my hands. To my shock, the bus left without me, as the driver and helper failed to count passengers before departure. Despite pleading with customer service, I received a dismissive response before being abruptly disconnected. The autogrill owner offered me a ride to Florence, which the bus driver callously refused. Left with no other option, I paid [redacted] euros for an alternative ride to Milan. Upon retrieving my belongings, the bus driver acted aggressively and used offensive language. I am requesting a refund and reimbursement for my additional expenses due to the driver's negligence and unprofessional behavior.

During our journey from Luxembourg to Paris on August 23, [redacted], my family and I encountered significant delays. Our travel was plagued by multiple issues. Firstly, the bus arrived 40 minutes late, which was already frustrating. Subsequently, the bus broke down, leaving us stranded without proper ventilation or water for 2 hours. Additionally, the bus stopped at a toll gate due to the driver's credit card malfunction, causing further delays and discomfort. In total, our journey was delayed by 6 hours, leading to my mother suffering from heatstroke and migraines. Our travel plans were completely disrupted, and our upcoming trip to the Netherlands with FlixBus is now a source of anxiety. I am seeking a full refund for our tickets and an additional reimbursement of 8 euros for refreshments purchased during the ordeal.

When booking a trip from Berlin to Dover, the closest dropping off point available to select is London Central Station. However, the bus route passes through the Eurotunnel and eventually stops at Dover, which is the desired destination. Unfortunately, there seems to be no option to intentionally choose Dover as the dropping off point. Considering Flixbuses' policy of not allowing passengers to disembark at earlier stations, it can be challenging, especially when carrying a significant amount of luggage. As a result, I am curious to find out if there is a way to book a trip directly to Dover instead of having to deal with potential restrictions on changing the drop-off location mid-journey.

Dear FlixBus Customer Service Team, I am writing to share my recent travel experience with FlixBus, which left me very dissatisfied. My trip from Brescia to Amsterdam faced a significant 3-hour delay, impacting my connecting journey to Groningen. In an attempt to rectify the situation, I changed my booking with additional charges twice. The delays and changes caused immense stress and financial strain beyond what I had anticipated. I respectfully request compensation for the disruptions and stress I endured. I believe addressing this matter promptly will help restore my trust in FlixBus. I appreciate your attention to this issue and look forward to hearing from you soon regarding the resolution and possible compensation. Thank you, Ana Cecilia V. D. Email: [redacted]

Booking Reference: [redacted] I canceled this booking on the 7th of September at 8:00 am. The evening before, on the 6th of September, we were notified that the journey length had increased. Despite the change in the booking terms affecting our further travel plans, we were not provided with a refund. Instead, we were only offered a voucher for future travel at a significantly reduced rate compared to what we originally paid. Given our ages of 69 and 77, we do not foresee utilizing this voucher for bus travel in the future. Regrettably, my husband's initial email regarding this matter has gone unanswered. Sincerely, R. Lyle

I purchased a bus ticket on the 5th of this month with cash, but I never received my booking confirmation email. This caused me to miss my bus, resulting in additional expenses. Up to this day, I haven't received my refund. I am frustrated and tired of sending emails without getting a clear and definite response. Flixbus has shown little empathy towards its customers. Attached is my phone number and email. Phone: [redacted] Email: [redacted]

I arrived at the pick-up spot promptly at 8 a.m. The bus was still there, but the driver declined to allow us to board, citing that he had already closed the door. Despite explaining our urgent need to catch a flight and providing our bus tickets, he remained firm in his decision and departed without us. I am requesting a refund for the tickets I bought, as I believe he could have made an exception and allowed us to board. It was disappointing that he did not consider the circumstances, especially since there were others left behind as well.

Hello, I do not speak English, could you please provide me with a phone number to reach someone who speaks French? My issue: I want to modify my reservation n° [redacted] and I am being charged an additional 25€ (on a 55€ ticket), I find this excessive. Should I then cancel my reservation and receive a [redacted]% refund of the costs incurred and make a new reservation with the refund received?

Hello, I made a booking from Paris Bercy to Mons departing at 8 a.m. The bus driver did not stop at Mons station and made me get off at Charles Rois. I had to buy a train ticket from Charles Rois to Mons. Please arrange for a refund. It's unacceptable not to stop, I paid for my ticket to avoid extra costs. Now I had to pay more. Please contact me via email so I can send you the supporting evidence.

I purchased a Greyhound ticket from Toronto to Southfield, Michigan for travel on September 29th with Booking# [redacted]. When I arrived in Detroit and tried to board the bus to Chicago via Southfield, there was an announcement that there was no driver for the Chicago bus. No explanation or apology was given and there was no one available to assist. The same situation happened for the bus to Cleveland shortly after. I had to take a $70 cab ride to Southfield. I reached out to Greyhound via email and they only offered me a 15% discount on my next trip, which I find unacceptable. I am looking for a full refund for the ticket and the $70 cab fare. Trying to contact Greyhound or Flexibus has been frustrating. I hope someone can assist me with this issue.

I am disappointed by the poor service I received from this company. I purchased a ticket from Toronto to Southfield, Michigan on September 29, [redacted]. Upon arriving 45 minutes late in Detroit, I was informed there was no driver for the bus to Chicago via Southfield. No explanation or apology was given, leaving passengers stranded. I was forced to take a $70 cab ride. Despite my email to Greyhound requesting a full refund for the ticket, cab fare, and compensation for the inconvenience, they only offered me a 15% discount on my next trip. It has been frustrating to try and file a complaint with Greyhound or Flexibus. I am extremely dissatisfied with the lack of accountability from this company and feel disrespected as a customer.

Hello, I wanted to inquire about my booking number [redacted] for a round trip for two on Sat, Dec 23, [redacted]. I opted for seats with a panorama view. I've come across some negative reviews suggesting that bus drivers tend to take these seats for themselves and that they are pricier than the classic seats. Could you please advise if this will be an issue during our trip? If so, I would prefer to switch to classic seats. If the reviews are inaccurate, kindly disregard my concern about the seating arrangements. Please acknowledge this email and provide your input. You can contact me at [redacted] Thank you, A. Jain

Booking Number [redacted] on October 19, [redacted]. I regret to inform you that despite my reservation, the drivers did not let me board because all seats were taken. I wonder how such a thing can happen. Additionally, I tried to call, but the service was only active until 5 p.m. or a voice in what seemed to be German answered. How can I get a refund for the ticket or possibly reschedule the trip? Best regards.