FlixBus Customer Service Issues

Hello, I recently had a trip booked from NYC to DC. When I tried to change my trip to leave sooner, I accidentally changed my station to Bethesda, MD. My bus was scheduled to leave at 10:45. Unfortunately, I had to wait in a parking lot without benches or shade in the hot sun, and the staff didn't have updates on the delayed bus. After over an hour, I booked another bus to DC. Later, I received an email saying the original bus would leave at 12:45 (two hours late), but I was already on another bus. I believe I should receive a refund for my original trip and be reimbursed for the $80-90 ticket I had to buy. If this issue isn't resolved, I will look for alternative transportation in the future. Thank you.

I am looking to book transportation for 2 adults from London to Toronto on July 8 and return for 3 adults (one with a walker) on July 9. I would like to ensure that we can all travel together on the same bus. Here are the details: Departure on July 8: - 10:45 a.m. from London (Downtown) - Arrival at 01:35 p.m. in Toronto (Union Station Bus Terminal) - Cost: $55.98 for 2 adults Return on July 9: - 12:00 p.m. from Toronto (Union Station Bus Terminal) - Arrival at 02:25 p.m. in London (Downtown) Thank you for your help in confirming our travel arrangements.

I mistakenly swapped suitcases with someone at the coach stop in Leicester. If you have my black suitcase, please contact me at +44 7[redacted]65. My booking number is [redacted], and I was traveling from London Victoria coach station to Leeds (kirkgate) on bus UK002 which departed at 15:30 and arrived at 20:15. Thank you. - N.M. Patel

I was scheduled to board Bus US0215 on 06/24/[redacted], but the bus never arrived. I had to take the Bolt bus instead, which had a strong smell of service dog feces, causing many passengers to get sick. Unfortunately, there were no staff members at the SYR transportation center to address the issue, so we had to endure the unpleasant odor for the entire journey. The bus was also two hours late, arriving at 7 AM instead of the scheduled 4 AM. The driver drove recklessly, didn't make any bathroom stops, and even made a wrong stop, adding an extra hour to our trip. This experience was extremely disappointing considering the high cost of the ticket. I am requesting a refund due to the inconvenience caused.

On April 6, my child and I journeyed from Berlin, Germany, to Lvov, Ukraine. The bus was delayed by 40 minutes, causing us to miss our connection in Poznan, Poland. Despite our attempts to inform the managers and drivers about the delay, we were left at the station late at night with no assistance from the company. After waiting for 4 hours, we had to take a train to Warsaw and then a bus to Lvov. I am seeking reimbursement for all our tickets due to the company's negligence. I have evidence of the delayed bus, its number, and our tickets. Despite submitting requests on the company's website twice, I have not received any response. Please reach out to me promptly, or I will pursue legal action. Thank you.

Dear Flixbus Team, Due to a sudden change in the schedule for journey number [redacted] on 07/06/[redacted] by Flixbus - our departure point has been moved - I kindly request a big favor that would significantly ease our journey: could you please change our departure point from the original station Milan San Donato to Milan Bergamo Airport? Otherwise, it will be complicated for us. I thank you in advance and send my best regards, Maximilian Oberhollenzer.

Reservation number: [redacted] I had a reservation for Sunday, 26/6/23, at 12:45 PM for myself and 2 friends under the name Paula Fyfe. We waited until 2:00 PM for the next bus as we did not receive any email or text message informing us that our bus was not running. We spoke with the driver of the 2 PM bus, Thomas, who was wonderful. He ensured there were seats for us to get home. Fortunately, there were just enough seats for all of us who were waiting for the 12:45 PM bus. I am looking forward to hearing back from you regarding a refund for our return journey. Kind regards, Miss Paula Fyfe

During a recent ride from Las Vegas to Los Angeles with my husband, I experienced discomfort due to the speed at which we were driving. Despite feeling unwell, we made a stop in Barstow which was supposed to be short. However, I was surprised to find out that the bathrooms were out of order. When I requested to use the bathroom again, I was met with aggression from the driver, who even left someone behind in Barstow. This resulted in me having to endure discomfort for the remaining 4 hours of the journey due to the bathroom issue. It was a frustrating experience, as the driver was quite hostile towards the passengers.

Booking Number: [redacted] Contact Email: [redacted] Hello, I have made a booking for buses from Odesa to Ljubljana for the 13th-14th of July. I am concerned about the connection in Krakow, as my Odesa-Krakow bus may be delayed due to the situation at the Polish borders on July 13th. I have tried reaching out through the chat window, but unfortunately, I did not receive any assistance. Could you please inform me if the Krakow-Ljubljana bus will wait for passengers arriving on a delayed Odesa-Krakow bus? Additionally, I would like to know where bus N3277 will cross the Ukraine-Poland border. Thank you for your help. Tetiana V.

To whom it may concern, I am writing to address a distressing incident that occurred involving my 17-year-old daughter that led to the disruption of our travel plans. On 3.07.[redacted], my daughter was scheduled to travel from Kyiv to Lublin via Flixbus (bus N3220) before catching a flight to London. Despite having all the required documents - a valid Ukrainian biometric passport, a British biometric residence permit, and the Flixbus booking confirmation (booking number [redacted]) - the bus driver in Kyiv denied her boarding, citing the belief that a minor traveling alone internationally required adult accompaniment. After contacting Flixbus customer support, it was confirmed that there are no regulations prohibiting solo travel for a 17-year-old with the specified documentation. Regrettably, due to delays in communication, the issue was not resolved in time, resulting in the forfeiture of our bus and flight tickets, and ultimately disrupting our plans. We are seeking your assistance in investigating this matter and recovering the lost funds. Additionally, we kindly request a formal confirmation to present to drivers in the future to avoid a recurrence of this situation. Thank you for your attention to this matter. Sincerely, E from Ukraine, now residing in the UK

Hello, I'm Gabriela Zuluaga Celin. I wanted to share my experience traveling with FlixBus from Basel to Milan on Saturday, July 8th. The trip was marred by long delays, numerous unscheduled stops, and poor punctuality. Despite my ticket indicating a 7:25 am arrival time in Milan, I reached my destination at 10:50 am. Due to these inconveniences, I inadvertently left my suitcase on bus number N836. I submitted a baggage form on the same Saturday, but I have not received any response yet. I'm seeking guidance on further steps I can take regarding this issue. Thank you.

Dear Sir/Ma'am, I recently misplaced my phone which contained crucial booking information and tickets. Unfortunately, I am unable to access my email due to being locked out without my phone for the two-step verification process. Although I cannot recall my booking reference, I am scheduled to travel from Faro to Lisbon (Oriente) on the evening bus departing at 19:40 on August 1st, [redacted]. Below is my alternative email for your reference: [redacted] Any assistance you could provide would be greatly appreciated as this situation has left me quite distressed. Regards, Romario Mendes

I have been at the bus stop since 12:30 a.m. until 3:00 a.m. I called FixBus multiple times using my phone number, and they kept telling me to call back in two hours. When I called back later, a representative informed me that the bus had already left, although I never saw a bus. I contacted FluxBus at 1:12 a.m. and 2:33 a.m., and another representative told me to call back in two hours due to a delay. However, when I called at 2:50 a.m., they said the bus had already departed, even though it was not there. I am requesting a refund for this inconvenience. - Amil Hilt Ticket # [redacted]

I made a mistake in booking a bus ticket from Koln to Brussels for July 19 instead of July 20. I have been trying to reach out to Flixbus Customer Service for assistance but haven't been able to get through. When I provide my booking number, they claim it's incorrect, and then the call abruptly ends with a suggestion to check their website for answers. I'm feeling frustrated with this level of service. Any tips on how I can resolve this would be greatly appreciated. Thanks. -Alejandro

I am experiencing an issue with a booking for a trip from Barcelona to Narbonne (France) on Sunday, July 30 through the Flixbus app. The payment for four passengers under the name Leenders was processed on April 29. Despite attempts to contact Flixbus via phone calls and emails, I have been unable to access my booking due to it being made within the app. The confirmation and travel details that were previously available have now disappeared. Please assist in reissuing our tickets and sending the confirmation to the email address provided below.

Hello, I am seeking information regarding the possibility of my daughter and her 3 friends boarding their connecting bus in Lyon on the route from Montpellier. The scheduled departure in Lyon is 19:00 (French time). I am concerned about a potential delay that might cause them to miss their connection. I appreciate a prompt response due to my prior dissatisfaction during the outbound journey on July 8th. Thank you, A concerned French customer

Subject: Request for Assistance with Flix Bus Refund Issue Dear Sir/Madam, I am writing to address the challenge I am facing in reclaiming funds that were erroneously deducted from my account without reimbursement by Flix Bus. On the 11th of this month, I attempted to purchase a ticket from Paris to Prague using the Flix Bus application on my phone. Despite encountering payment difficulties and having to make multiple attempts, I discovered that the transaction went through four times, resulting in charges for two tickets. However, I only received two tickets, with one visible in my Flix mobile app. The ticket numbers are [redacted] and [redacted], and I retained the former after canceling the latter on the 12th of July with the aid of a Flix Bus representative. Although I was advised to wait three working days for the reversals, the funds have yet to be returned, causing significant inconvenience as I am a student on an internship in France. I kindly urge you to expedite the refund process. For any necessary follow-up, please find my details below: Name: Suleiman Yakubu Email: [redacted] Incident Date: 11th July, [redacted] Travel Route: Paris to Prague Thank you for your understanding and prompt attention to this matter. Warm regards, Suleiman Yakubu

FlexiBus Hello, I would like to book a ticket from Kyiv to Brussels, but I am receiving conflicting information. Can you please help clarify the following: 1. I have been informed that tickets from Kyiv to Brussels must be paid in cash to the driver. Can I not book a ticket online and send the pdf ticket to the person? 2. When entering the EU, does a Ukrainian citizen require an Electronic Passport or a Ukrainian Passport? I have been told they can enter with a Ukrainian ID Card. Initially, this seemed possible, but I have heard it is no longer the case. Could you please confirm this? Thank you.

Hello, A few months back, I reserved a seat to travel from Paris Bercy Seine departing on Sunday, July 23rd, at 9 pm and reaching Montpellier at 7:20 am on the 24th of July. Regrettably, I can no longer locate my reservation email. I cannot recall my reservation number or the bus route. It seems like I may have accidentally deleted the email containing my ticket. I am unsure how to proceed at this point. Thank you for your assistance. Best regards, Margaux.

Hello, I am Sarafruz Zamonova, and my husband, Uvaydo Mirzovafoev. Today, we traveled from Amsterdam Stroteljik to Hamburg. There was a change to a FlixBus in Essen, but we missed it due to a 2-hour and 15-minute delay of the bus. In Essen, we had to buy new tickets through another agency as the FlixBus information shop there could not assist. We ended up spending [redacted] euros on new tickets, which was very costly. We kindly request a refund for the extra tickets due to the inconvenience caused. We have heard positive things about FlixBus and hope that customer issues are addressed promptly. We look forward to your response. Sarafruz