FlixBus Customer Service Issues

I traveled from Austin, TX to Dallas, TX on Apr 18th, but the bus broke down 50 minutes from Austin. Passengers were asked to disembark and wait for 3 hours for a replacement bus from San Antonio. Unfortunately, I could not afford to wait and had to arrange for an alternative mode of transportation, which was more expensive than my original bus ticket. Therefore, I am requesting a refund for the bus ticket. Thank you.

I had made a reservation for 3 people from Budapest to Opatija on 26/07/23. The tickets were priced at 22.99 per person, and I had them in my basket ready for payment. I noticed that there were only 5 seats left at that price. Unfortunately, the site refreshed unexpectedly, and I lost my basket. Now, when I check again, the price is showing as 32.99, even though no seats were booked yet. There are still plenty of seats available for booking, so I don't understand why the price increased by 10€ without any reservations being made. I refuse to pay more when it seems like a pricing trick. I kindly request to reserve the tickets for the original price of 22.99 as initially advertised. Thank you for your assistance.

Booking Number: [redacted] I bought a ticket for Nikita New on FlixBus from 2nd & J in Sacramento to San Francisco on 5/4/[redacted]. I initially chose Pay-Pal for payment, but there was an error reported on the app. I ended up using my Amex debit card ending in [redacted] to complete the purchase. Later, I found out that both my Amex/Serve card and my Pay-Pal account were charged. I realized that Pay-Pal had actually authorized the payment successfully. I am requesting a refund for the Pay-Pal charge. Malcolm S., [redacted]

Dear Flixbus, I am Dang Hong Ngan, and my booking number is [redacted]. Today, I faced an issue during my trip from Freiburg to Brussels. My QR code was invalid, preventing me from boarding the bus, which led to significant disruptions in my schedule, causing me to miss important commitments, including my first day of work. Despite discussing the matter with a Flixbus representative, I received only a 14.99 euro reimbursement, which does not adequately compensate for the inconvenience caused by Flixbus's error. The driver claimed that all passengers were accounted for, but I was unable to board even after presenting my invoice, email, and e-ticket. As a result of this incident, I am stranded in Germany due to the strike. I kindly request an alternative trip from Freiburg to Brussels by 19/05/[redacted], preferably on 18/05/[redacted] around 12 pm, to rectify this situation. I have always trusted Flixbus for my travels, and this experience has been disappointing. I hope to resolve this matter promptly and avoid similar issues in the future. Thank you for your attention to this matter. Sincerely, Ngan

Hello. My partner and I had a reservation for Sunday, May 8th. We arrived early and noticed many passengers had already boarded the bus before us due to overbooking. When we found a man in our assigned seats, we kindly asked him to move, but he refused. This situation escalated into a confrontation with the bus driver, making us feel uncomfortable and unsafe. Consequently, we decided to disembark and book a flight instead. It was a disappointing experience. Booking number [redacted]

Dear Community, I am reaching out regarding my bicycle that was stolen from FlixBus on bookings number [redacted] with no response received so far. The incident occurred on Sunday, 7th of May, during the trip from Rome to Frankfurt on line N77. Despite having a police report and communicating with the drivers, we have not made any progress. The bike, which was of significant value, was securely locked at the time of theft. Please, I am seeking assistance to resolve this matter through the insurance coverage. Any guidance or support in this situation would be greatly appreciated. Thank you. Best regards, Daphne D. Email: [redacted]

I purchased a ticket to Germany last week and today I bought another ticket back to Holland. The staff informed me that I must pay an additional 10 euros because my baggage weighs more than 20 kilos, but I believe I should only have 7 kilos in a small bag that isn't full. Since I don't have the 10 euros, they will bring a bank to collect the payment. I am unsure how they determined I have excess weight as I didn't see it in my baggage. If I am allowed 20 kilos and my small bag has only 7 kilos, why am I being asked to pay for excess weight if my small bag doesn't contain 7 kilos?

Hello, I made a booking last Thursday and downloaded the confirmation sheet from the website. The booking number is [redacted]. I am looking to change my reservation to leave one day earlier, on May 31, [redacted], but I am encountering issues when trying to make the changes online. The website is prompting me that my contact information (phone or email) is incorrect. Since I did not receive a confirmation email, I suspect there might have been a mistake in my email or phone number entry. Can you assist me in accessing my booking so I can modify the departure date? Thank you. - J. B.

We took a Flixbus ride last Friday, May 26, [redacted], and encountered a distressing situation. At a stop, the driver asked all passengers to disembark, promising to return in 45 minutes, but failed to do so. The bus left from Aire d’Ambrussum Nord with our luggage onboard. Despite contacting the hotline, we were only directed to a chat room with a bot. We completed the Lost and Found Form left on the bus, but our belongings have not been recovered yet. We have submitted the form multiple times and made several calls to the hotline, all to no avail. As we need our luggage for an upcoming trip, we urge for prompt action to retrieve them. We traveled on Bus [redacted] from Aix-en-Provence to Toulouse (Pierre Semard) on May 26 at 10:30 am. Hopefully, sharing a photo of the bus we were on will grab the attention of the company and prompt the necessary assistance. Frustrated passengers, Bennie Irene Navarro and Marina Arnaiz, seats 6A & 6B.

Hello, I purchased three tickets on Flixbus from Fredericksburg, Virginia, USA to New York City departing on May 30, [redacted] at 4:45 am. My two children and I waited at [redacted] Plank Rd/Gateway Blvd for over 90 minutes. The bus app initially indicated a 40-minute delay. Subsequently, when the app displayed that the bus was approaching, we continued waiting, tracking its progress, but it never stopped to pick us up. The app only indicated it passing by without stopping as scheduled. We are deeply frustrated and demand an immediate full refund. Sincerely, M. Bechtel

Dear FlixBus Customer Service, I am reaching out to request assistance regarding a ticket I purchased a few years ago. The ticket in question was bought on December 12, [redacted], for a journey from Antwerp to Toulouse, under the name of Yassine Berrioui. Unfortunately, I have misplaced this ticket and now seek to obtain a copy or confirmation of this trip. I understand it has been more than three years, but I would be extremely grateful if you could assist me with this matter. I can provide additional information to verify my booking, such as my identification or any necessary documents. I would also appreciate it if you could guide me on the procedures to retrieve this ticket. Thank you in advance for your attention and assistance. I look forward to receiving your positive response. Sincerely, Yassine Berrioui

Dear Sir/Madam, I am reaching out from Globex (globexfrance.com) regarding a possible partnership opportunity. We collaborated in [redacted]/[redacted] and wish to rekindle and enhance this relationship, as we feel it could be mutually advantageous - especially considering our extensive client base who frequently utilize Flixbus. I am open for a phone or Teams/GoogleMeets discussion whenever convenient for you at +43 [redacted]. Best regards, Tatjana Payr

I'm disappointed to come across this. I hope I won't have a similar experience, but the reviews are concerning. Today is the day I'm ending my relationship with this company forever. I'm considering using Uber since I value reliability and speed. Frequently, this company arrives very late at bus stops, sometimes even 30-60 minutes late. They also depart earlier than scheduled without providing refunds unless the delay exceeds 2 hours. Their drivers' performance is subpar as well. I encountered a driver who missed an exit and reversed on a highway, one who dropped me off 4 miles away from the designated stop, and some who didn't show up or arrived significantly late. The lack of respect for schedules and customers turns a $15 bus ride into a costly and frustrating experience.

Hello, During my journey, there was a 4-hour delay at the connecting station in Heidelberg with Flixtrain. I couldn't book an alternative route through "my booking" as the booking numbers were shown as invalid. I contacted customer service, and they assured me that I would receive a refund if I booked an alternative route to Darmstadt. We have done that now, and I am expecting the corresponding compensation. The booking number for the alternative route is ‪[redacted]‬. Just for reference, the original booking numbers for our routes were ‪[redacted]‬ and ‪[redacted]‬. Best regards, Gregor Gassmann

I faced discrimination regarding my handicap and witnessed a disturbing incident where a passenger almost assaulted my girlfriend and damaged my Nikon DSLR camera. Despite showing evidence of other passengers blocking seats, the driver ignored my concerns. I am distressed by the racism and lack of action in addressing the threats and violence on the bus. I am still in pain, struggling to sit comfortably, and feel neglected by the driver's inaction. I am in urgent need of assistance and compensation for the distress caused by the situation.

I am Kyle Hoeferle, and I am reaching out about losing my bag on a FlixBus traveling from Zagrab to Split on 6/6/[redacted] departing at 17:00 and arriving at 22:10 on Bus [redacted] with Booking Number: [redacted]. I completed a lost item form that evening but have not received any updates since then. I am uncertain about the appropriate contact for further investigation and where I should look to retrieve the lost item. The bag had my wallet and important personal identification documents, so time is of the essence in locating it.

Dear Sir/Madam, I'm writing regarding my trip booking from Maastricht to Luxembourg on Sunday, June 9th. My original booking number was [redacted] for seats 5A and 5B. However, I received a subsequent email with a new booking number [redacted] indicating a change to only one seat, 4B. I paid for and reserved two specific seats (5A, 5B) and now notice they are available on the website. I kindly request to have my original reserved seats reinstated as I paid for them and selected them intentionally. Thank you.

Hello. Today on the bus journey from Prague to Munich (13.06.23 23:35-6:00), a suitcase went missing. One of the passengers mistakenly took my suitcase and left theirs on the bus. The drivers left the second suitcase on the bus. I need to submit a claim for the return of my suitcase. My personal belongings are inside, and this is very important to me! I would like my suitcase back as soon as possible. Please help. Kind regards, Liudmyla H.

Hello Flixbus, I recently made a booking for a round trip from NYC to Toronto on Sept 23-26 using my Visa debit card. The total amount was approximately $[redacted] USD. However, after processing the payment on my phone app, I encountered an error prompting me to use another card, yet I noticed that the funds were deducted twice from my card. I would appreciate it if you could investigate this issue. My name in the reservation is Oniell Stephenson. If the booking went through, please send me the confirmation details since I closed the app when I saw the error, and I'm unsure of the outcome. I received notifications from my card about the deductions. Could you also check why the booking was charged twice on my card? Thank you.

Good day. I deeply regret the inconvenience caused by recent unforeseen circumstances. Firstly, my mother sustained an injury at work, and secondly, I had to unexpectedly change residences due to the apartments being under new management that didn't renew tenants' contracts. These events, coupled with the unforeseen expenses incurred, have unfortunately compelled me to postpone any future travel plans. I sincerely hope for your understanding of the challenges I am currently facing. While I understand it's a significant request, I would greatly appreciate it and it would be immensely helpful if I could cancel my booking and obtain a refund. Booking #[redacted]