FlixBus Customer Service Issues

Hello, I need assistance urgently. My father was left behind by the bus at a Shell gas station in Austria near Linz. The bus was headed to Amsterdam, but my father was supposed to get off in Cologne. He boarded Flixbus N61 from Vienna to Amsterdam at 14:35, sitting in seat 6c. He accidentally left his bag on the bus, and the driver refused to return. I kindly request immediate intervention and support. Can you please provide a contact number we can reach? The exact location where my father is stranded is Ramsau 11, [redacted] Ramsau, Austria.

Hello. In June, I booked a ticket and had to cancel it. I tried to get my money back then. I attempted to contact you by phone, but couldn't get through. I have only now been able to access my iCloud email. I discovered I received two vouchers, one for 99€ and one for 19€. I kindly request that this money be refunded to my account. I need my money back; it's frustrating that I couldn't see anything on the app and haven't received my refund all these months! Booking Reference [redacted] is for 19,95€, and Booking Reference [redacted] is for 99,50€. The booking reference for the canceled ticket is [redacted]. I would appreciate a prompt reply. Thank you. Best regards, Asmaa

As a passenger on the Felixbus number [redacted] from Sofia to Ljubljana on Friday, 2 December, I had an experience that I wish to share. On the way, I asked the driver, who spoke perfect English earlier, about a stop at a service area. Despite my request to speak English, he only responded in Bulgarian. I explained that I do not speak or understand Bulgarian and requested English, to which he did not comply. I believe that this lack of communication was quite disappointing. In my opinion, a driver representing a company like Felixbus should be more willing to assist passengers, regardless of language barriers.

We are currently at Netliget station and trying to make our way to Serbia. Our booking code is [redacted]. We have been waiting for a bus for one hour now. The bus is 30 minutes late, but there seems to be a problem. The app only provided us with information about a different color and offered a caution regarding branding colors. We asked the crew for help, but they told us to check the app as they had no information. We have not spotted any bus with the number [redacted]. It's getting late, and the international Flix bus desk is closed. We are three individuals stranded here and unsure of what to do.

Hello, My booking number is: [redacted]. I had a reservation for 10:40 from Marseille to Nice. Upon arriving in Avignon, we were informed that we were stopped indefinitely due to a signaling problem. As a result, my connection with the bus is compromised. I was in the process of changing my departure to the next one when Flixbus cut off my access, and I can no longer modify my ticket.

Hello, I recently booked 2 tickets for London Victoria coach station, one from Manchester for myself and the other for my friend from Birmingham. I successfully boarded from Manchester at 8:10, but unfortunately, my friend was not allowed to board at 10. The bus driver claimed that the person had already boarded, which seems impossible. Despite showing the ticket and seat number as proof, my friend was still denied entry. The ticket was booked under the name Ayushi Paldiwal. I am a loyal customer, and this unexpected incident with Flixbus is truly disappointing. I trust that you will investigate and take appropriate action. Thank you.

The bus from Miami was consistently late, with the first driver driving erratically and making frequent stops. Passengers had limited access to amenities and a proper restroom. Despite bus changes, delays persisted, including a lengthy stop due to an incident. Arriving near Daytona Beach, passengers were dropped off at a closed mall with inaccessible transportation for wheelchair users. After enduring multiple difficulties, being severely delayed, and feeling abandoned, a refund is requested. The lack of adequate service is unacceptable, causing frustration and dissatisfaction. Immediate action is needed to address these issues before negative reviews spread. Situations like these impact customers' experiences and should be resolved promptly to prevent further dissatisfaction and negative publicity.

I purchased two seats on the bus, but there was someone in the adjacent seat the entire journey. The bus driver failed to check our tickets, assuming everyone had them without verification. This lack of ticket inspections is disappointing. Additionally, the driver seemed bothered when questioned about being on the correct bus, even though he did not check any tickets. The situation was unprofessional and unsettling. My FlixBus Booking Confirmation #[redacted].

I am inquiring about any cancellations on the route from Ocala, Florida to Fort Lauderdale on January 4th, [redacted] at 3:00 pm. I have a wedding to attend in Fort Lauderdale starting at 3:00 pm on January 5th. Currently, I notice there are seats available on early morning buses at 1:00 am and 4:00 am on the 5th. If there are any cancellations for a later bus on the 4th, please inform me. Otherwise, I will proceed with booking a seat on one of the early morning buses.

I reserved 4 seats together, but the booking confirmation shows random seat assignments. Despite speaking to agents via live chat and phone, they insisted the entire booking must be canceled and rebooked due to a system error failing to update my seat selections. It seems archaic that such drastic measures are necessary in this digital age. This inconvenience does little to ensure customer satisfaction and lacks any logical explanation.

Hello Sir, I’m Xiang Ting Huang. Yesterday night, I accidentally left my luggage on the FlixBus. I have already submitted a lost and found form with booking number [redacted]. I understand these situations take time to resolve, but my backpack contains important medication that I urgently need. The bus number was [redacted], and I disembarked around 8:15 pm at Prague ÚAN Florenc station. My backpack is black, NIKE brand, with a small flower umbrella in the side pocket. I currently reside in France and I'm on a FlixBus heading there. Your prompt assistance in retrieving my backpack would be greatly appreciated as the medicine is vital to me. Thank you for your help.

Добрый день. Прошу разобраться с ситуацией на маршруте Лион-Инсбрук. Мне отказали в посадке из-за предполагаемого несоответствия оплаты лыжного оборудования. Я оплатил его заранее в офисе FlixBus. При попытке посадки водители утверждали, что оплата не действительна, предлагая оплатить наличкой. Я отказался и попытался вызвать полицию после того, как водитель оттолкнул меня. Полиция поддержала водителя, ссылаясь на моё поведение. Я частый клиент и регулярно пользуюсь вашими услугами на этом маршруте. Прошу рассмотреть ситуацию, вернуть деньги и компенсировать упущенное на мою сторону.

I would like to explain my situation. Today on December 28th, I booked a ticket from Darmstadt Hauptbahnhof to Erfurt Hauptbahnhof with you. Unfortunately, my Flixtrain No. [redacted] towards Berlin scheduled to depart at 8:53 am today was canceled. I arrived at Darmstadt Hauptbahnhof at 8:30 am and was unaware of the change as I had no internet connection to receive your email. I later searched on the DB Navigator app and discovered (with the help of another passenger's phone) that my train from Frankfurt Süd Hauptbahnhof to Erfurt Hauptbahnhof would depart at 9:24 am. As a result, I took the RB 67 train from Darmstadt Hauptbahnhof to Langen (Hess), transferred, and boarded the S4 train (towards Kronberg) to Frankfurt Süd. I arrived at Frankfurt Süd Hauptbahnhof at 9:18 am and rushed to Platform 8 to catch Flixtrain [redacted] (towards Berlin) to Erfurt, which did not arrive. I am very concerned. My original ticket is for December 31st. Can I still use this ticket? I kindly ask for your understanding and assistance. I am providing all the information about the trains mentioned above and assure you of my honesty. Thank you in advance, and I hope to hear a positive response from you soon.

Subject: Displeased with FlixBus Services Dear Customer Support, I am writing to express my dissatisfaction with my recent travel experience using FlixBus. On December 28, [redacted], I made a booking for my family to travel from London Finchley Road (Stop CL) to Liverpool with Booking Number [redacted] for Bus UK021. Despite arriving at the bus stop promptly at 8:30 a.m. for the scheduled 9:30 a.m. departure, the expected bus never arrived. Instead, only Bus UK023 heading to Birmingham showed up. The lack of communication or updates about the bus to Liverpool led to my family waiting for over two hours, causing unnecessary emotional distress to my children. I kindly request a refund for the inconvenience and also ask for compensation for the stress caused to my family. Below are my bank details: Bank Name: HSBC Account Name: Christopher Oparah Account Number: [redacted] Sort Code: 40-04-37 Thank you for your attention to this matter. Sincerely, Christopher

Dear Sir/Madam, I had a trip scheduled for 8:00 a.m. on January 3rd from Munich to Verona which got cancelled and rescheduled to 10:15 a.m. Unfortunately, this new time is inconvenient for me, and I would like to change it to the afternoon without incurring additional charges. The added fee for changing the time seems excessive, considering it was the flixbus company that altered the schedule without any explanation. I attempted to seek assistance from the website's expert without success, as there was no response provided. I eventually decided to purchase a new ticket for 3:00 p.m. on the same day at an extra cost of 54 GBP. I am hopeful that someone can address my issue and reimburse me for the extra expenses incurred. Thank you in advance for your assistance. I look forward to your response. Sincerely, Dameli B.

I reside in Nashville, TN, and recently, my bank's fraudulent department alerted me about a flagged transaction of $84.89. Upon contacting the hotline, I learned it was related to a pending charge from California through Flexbus booking. Although my card was cancelled, the pending charges went through later. On 01/09/23, I saw the unauthorized transaction reappear on my account. I am seeking a refund for these charges. Thank you.

Good morning, I have encountered an issue. During a recent trip, I informed the assistant of a problem. Unfortunately, during a break, the assistant forgot about me and my belongings. Upon returning, my bag had been searched and the zipper was broken. Despite explaining the situation due to a brief time I spent unwell in a restroom, the assistant failed to ensure I reboarded the bus. I can be reached at [redacted][redacted] or [redacted] The assistance provided was lacking as my bag was mishandled and an additional bag was misplaced without resolution. I am seeking compensation for the damaged items and the broken zipper on my bag.

Good morning, I am reaching out because I encountered an issue during my recent trip. Unfortunately, while on the bus, an assistant overlooked me during a stop which resulted in me being left behind temporarily. When he went back to retrieve my bag, it was mishandled, and the zipper got broken. Despite explaining my situation of feeling unwell and needing to briefly use the restroom, there was a lack of attention towards me being absent. Additionally, a bag I had placed on a chair was missing, and the staff did not provide adequate assistance in locating it. I am seeking compensation for the items that were in the damaged bag and for the broken zipper on the bag itself.

Dear Sir or Madam, I am reaching out from Modul University Vienna, a top private institution specializing in Tourism and Management. We are excited to discuss our upcoming spring semester intake. As the majority of our students are international, many new to Vienna and Europe, we strive to assist them in navigating this new environment. To aid in their transition, we plan to provide gift bags containing useful items and informative brochures. We are hoping for your company's support to sponsor these gift bags by contributing your products, flyers, or discount vouchers. This gesture would not only benefit our students by facilitating their adjustment to Vienna but also foster long-term loyalty to your brand. We appreciate your consideration and eagerly await your response. Best regards, Ana J. Student Journey Advisor Student Services, Admissions, and Careers Modul University Vienna | Private University Am Kahlenberg 1, [redacted] Wien, Austria.

Booking Reference [redacted]: I am disappointed to have to cancel my booking since I was informed by one of your agents that I cannot bring my disabled wife's electric mobility scooter on the bus. Due to this policy, it is not feasible for us to continue traveling with your company. After speaking with an agent and canceling my booking, I received a credit note. However, as I was advised that I cannot bring the scooter on any of your coaches, the credit is of no use to me. I kindly request a full refund under the Disability Discrimination Act as my wife is registered disabled, and I am prepared to provide relevant documentation if necessary. Please address this issue promptly.