FlixBus Customer Service Issues

I have encountered a significant issue with my bus reservation. My booking number is [redacted]. The bus was meant to leave Amsterdam at 9:15 am and reach Brugge by 1:35 pm. Unfortunately, after a delay and poor communication from the staff, I only received an email at 10 am stating that my bus was canceled. The rescheduled bus was not due until 2:30 pm, arriving at 8:20 pm instead. This disrupted my plans, causing me to miss a scheduled tour in Brugge. I had to purchase a last-minute $[redacted] train ticket to arrive earlier. I am requesting a refund for the bus ticket, reimbursement for the price difference of the train ticket, and compensation for the missed tour, which cost $38.86. I urge you to rectify the mistakes made, totaling $[redacted].86, by refunding my card as soon as possible. Thank you.

Dear Customer Service, I am reaching out in regards to my recent trip on July 27th at 20:30 from Birmingham. The service provided that day did not meet the standard I have come to expect from FlixBus. This experience has led me to decide not to patronize your company in the future. The service was extremely poor. The coach was significantly delayed, taking nearly 4 hours to reach London. The cleanliness of the coach was subpar, especially worrisome given the ongoing COVID-19 pandemic. Assigned seating was not enforced, leading to confusion and disputes among passengers. I am requesting a refund as I feel the service I paid for was not delivered, which is disappointing as a loyal customer. I hope this matter can be resolved promptly. Sincerely, P.C.

Dear Sir, I left my gray/blue backpack on the Flixbus in Madrid on August 1st. I am currently in Madrid and urgently need to collect it. I got off the Flixbus at the Terminal Station in Madrid, one station after the airport. Unfortunately, there was no one left on the bus. I greatly appreciate your assistance. Please contact me via WhatsApp at [redacted] 76 [redacted] [redacted] or email me at [redacted] I am eagerly awaiting your response on where I can retrieve my bag in Madrid as I will be staying here until I get it back from Flixbus. I took a journey that arrived in Madrid at 10 am on August 2nd. It was booked through Blabla Bus but operated by Flixbus. Unfortunately, I am unable to call the hotline in Germany as I have no phone credit in this country. Thank you sincerely for your help. Yours sincerely, Luzia F. Booking Number: E4QILN

I booked my ticket through the Flixvis app, but they charged me twice. I attempted to report the issue through the app's "talk with an Expert" feature, but received no response. I also called the Italian customer service number for assistance related to my journey within Italy, but after waiting for over 45 minutes, I could not reach anyone. What other steps should I take to get a refund? Should I consider legal action? My reservation number is [redacted].

I left my luggage on the N05 line from Munich to Copenhagen at my stop in Hamburg. My booking number is [redacted]. I filled out the luggage registration form twice as I missed some important details the first time. It's been three days now, and I'm worried that another passenger might have taken my bag. I understand the process can be slow, but I would like to know the typical time it takes to return lost luggage if that information is available. My luggage is a small black suitcase from IKEA with an aluminum tag bearing my father's name, "Tim Philip Große Wiesmann." Inside are sentimental items and medication that I cannot replace right away. Losing the whole suitcase would be devastating. I realize it's my mistake for forgetting it, but any help and reassurance from your end would be greatly appreciated. Thank you for your assistance.

Subject: Travel Itinerary Inquiry Good morning, I am inquiring about the travel plan for my upcoming trip on August 17, [redacted], on Line N599 heading to Verona (Porta Nuova) departing from Catania (Via D'Amico) at 17:25 and arriving at Bologna (Central bus station). After a distressing experience during my previous journey on Line N599 to Modica on August 11, [redacted], I am seeking details of the scheduled stops and drop-off points for my upcoming trip. I aim to ensure compliance with international regulations regarding scheduled stops and drop-offs for passengers. Kindly provide me with a comprehensive itinerary, including potential stop and drop-off times, to avoid a recurrence of the issues faced during my previous journey. I also request a certified mailing address for my legal representatives. Thank you for your attention to this matter. Sincerely, Dr. Petralia Laura

I had originally booked a trip from Zagreb to Budapest with a return ticket scheduled from May 31 to June 2 (#[redacted]). Unfortunately, I had to cancel the trip and received a voucher with the reference number REBAGBGN4PTF. I later used this voucher to book another trip for August 13 but had to cancel that one too. Although I received the cancellation confirmation for the second booking, I did not receive a voucher reference. Now, when trying to use the original voucher from my first cancellation (REBAGBGN4PTF), the system is not accepting it. Since I cancelled both trips well in advance and did not use the tickets, I would like either a new voucher issued or a refund to be processed back to my bank account.

Hello, I am Mr. Hassan M. I traveled on a FlixBus from Paris-Bercy to Amsterdam Center (Sloterdijk) on Saturday, August 13th on bus number [redacted] departing at 10:30 am. The driver was a blond lady who only spoke English. Between 12:00 - 13:00, we stopped in Belgium at a station called Nazareth. I went to the restroom, and when I tried to get back on the bus, a driver told me they had just left. I was seated right behind the driver. I waited for 4 hours before catching another bus to Amsterdam. My luggage was left on the first bus, and I forgot to put my name on both bags. I had a bordeaux-colored rolling suitcase and two attached bags. When I arrived, I couldn't send emails immediately due to health issues from the exhausting journey and the luggage incident. Upon arrival, I asked the drivers without success. I kindly request your assistance in finding my luggage as it contains important items. My email is [redacted] and my phone number is [redacted], please contact me only by text or email as I am hearing impaired. The reservation number and invoice number are: [redacted] (10:30 am - 6:30 pm in Amsterdam). Please help me locate my belongings. Thank you for your understanding.

The 10 a.m. bus scheduled from Fundão, Portugal to Salamanca, Spain on August 24th did not arrive as expected, causing confusion for passengers. This disrupted my plans to identify the right bus stop for my friends traveling next week on a Flixbus from Fundão to Salamanca. The bus did not stop at the central bus station in Fundão as anticipated, which left me unsure if it would stop at the alternative location. Unfortunately, I do not have the ticket number as my friends are currently not in Portugal to provide me with that information.

Dear Sir/Madam, I would like to inform you that my Flixbus trip from Zadar to Zagreb on the 26th of August, [redacted], experienced a delay which caused me to miss my connection to Vienna. Despite being initially informed the ticket was valid, upon scanning the code, the bus driver deemed it invalid. This resulted in purchasing new tickets for five people, which was an unexpected and costly inconvenience for me. I kindly request a positive response from you regarding this matter. I have attached all relevant documentation for your review. Best regards, Rajaa A.

Hello, Before COVID-19, I purchased 4 tickets from Lidl, which were converted into other vouchers due to the pandemic. It was confirmed to me on the phone on 21.05.[redacted] that these new voucher codes are valid until 01.01.[redacted]. I noted this information down along with the date of the call. I still have the original tickets. I contacted FlixBus via email and phone on Friday but was informed that the voucher codes are not visible or valid. I did not receive a response to my email. I am seeking confirmation of the validity of these voucher codes and can provide pictures of the tickets and purchase receipts if needed. Below, you will find the email I received on 30.04.[redacted], detailing the vouchers: - CUSKU7YK6K89K - CUSKU8L8V8PMX - CUSKUBCRJEXDJ - CUSKU8LPLRAKD I have some questions regarding these 4 trips that I would like to book: - Can I make transfers or only use direct routes? - Can I travel to Basel SBB as the final destination? - Can I also use a Flix Train? Thank you.

Yesterday, I traveled from Rotterdam to Nuremberg with a layover in Amsterdam. Upon my arrival in Rotterdam, I received an email notifying me of an 80-minute delay for my bus. Despite my efforts to catch the bus and make it to Amsterdam, I missed my connection to Nuremberg. A FlixBus representative at the station assisted me in requesting a rebooking, but I have not received any confirmation yet. Due to the situation, I had to stay overnight in Amsterdam since I couldn't find a way back to Rotterdam. I kindly request a refund or rebooking of my ticket.

I purchased a ticket from Syracuse to Rochester, NY for the 8:25pm bus on 9/9/22. I arrived at the bus stop at 8:00pm. Around 8:30pm, a few of us approached staff to inquire about the bus's ETA since we couldn't track it. They mentioned it would arrive at 9:09pm. The bus came at 9:05pm but didn't stop at our location, instead dropping passengers off elsewhere without checking us in. This caused significant inconvenience for me and others waiting to travel to Rochester for important commitments. I am kindly asking for a prompt refund. Additionally, I request measures to prevent such incidents in the future. Thank you.

I am writing to address a recent incident that occurred during a trip booked under my name, Isobelle R., with my fellow traveler Abbey R. Our journey back from London to Liverpool on September 6th was marred by confusion and inconvenience due to a sudden change in the bus stop location at London Finchley Road to London Finchley Road and Frognal. Despite receiving an email about this alteration, we missed our Flixbus departure at 15:00 as the bus did not stop at the amended location. The subsequent lack of communication and assistance from Flixbus staff only exacerbated our distress in an already challenging situation. Forced to seek alternative transportation at additional cost, we arrived in Liverpool hours later than planned, disrupting important commitments. I am seeking a refund for the return Flixbus tickets, as the experience fell far below expectations, especially considering the significance of this trip to Abbey's birthday celebration. Your prompt attention and resolution to this matter are greatly appreciated. Thank you.

Hello, my name is Hanna. I really enjoy using your buses for my bookings. However, I recently had a negative experience with one of your drivers. The driver on route number [redacted] from Barcelona to Paris on 26-27.09.22 was quite unpleasant. Firstly, the bus's toilet was broken, which can happen and is understandable. Yet, the driver refused to stop at a gas station when asked, knowing about the issue with the restroom. Despite my health condition, which requires me prompt access to a bathroom, the driver was uncooperative and dismissive. Furthermore, the driver's poor communication in English aggravated the situation. He also neglected to adjust the freezing cooler temperature and kept the lights on during the night without explanation. I hope you address this matter promptly as this driver's behavior doesn't align with your usual excellent service. Thank you.

I lost my luggage on a FlixBus trip from Hamburg to Milan a week ago. During a stop, I used a restroom due to the poor condition of the bus toilet. The driver announced a 20-minute break, but it only lasted 12 minutes. Upon my return, the bus had left with my luggage, at 3 a.m. This situation was entirely the driver's fault. I immediately contacted FlixBus support. They advised me to fill out a form on their website and wait for a response. Unfortunately, they have not been helpful, ignoring my subsequent inquiries. It has been a week, and I have not received any updates. I believe my luggage was onboard when the bus reached Milan, indicating the driver's negligence in leaving me behind. I am determined to retrieve my belongings and resolve this issue promptly.

Greetings. I am a 16-year-old Ukrainian currently in Poland seeking guidance. I plan to travel alone from Klodzko to Belfort, France, on Monday, October 24. I found a ticket available for that day on the website. Unfortunately, I don't possess a foreign passport or ID card as I lost them in Poland. Previously, I traveled within the EU using my mother's passport and my birth certificate. However, I am unsure if these documents will suffice for FlixBus. I do have a Polish pesel, a Spanish proof of application for temporary protection, a Ukrainian school certificate, and a photo of my lost ID. Can you please advise if these documents will be accepted by FlixBus for my journey?

Hello, I am requesting a refund for the bus ticket and reserved seating for a trip scheduled for October 8th. The bus departed thirty minutes earlier than scheduled without any internet connectivity or prior notice, resulting in several passengers missing their connections, including myself. As a consequence, I had to secure accommodation in Antwerp for the night, travel to Brussels airport, and take a flight to London to make it to my class on time. This unexpected situation caused significant stress. It is unusual for a bus to depart earlier than its scheduled time, especially without any announcement. Despite waiting near the stop, I was unaware of the early departure until shortly before the planned time. Booking Number: [redacted] Passenger: T. Dekelver Payer: N. Highet

Dear Customer Service, I am reaching out regarding an issue we encountered this morning with our booked Flixbus. Despite arriving on time at 8:00 for the departure, we noticed the bus was already on the move. We attempted to catch it to no avail and had to purchase new tickets for the next hour's trip from Mestre to Milan on 27/20/22. As the original tickets went unused, I would like to inquire about the possibility of receiving a refund or a voucher for a future journey. Thank you for your attention to this matter. Regards, Maria and Emil

On April 11th, [redacted], I, Y.B., traveled from Paris (Bercy Seince) to Brussels (Brussel South) on bus [redacted] at 17:15, arriving at 21:35 with booking number [redacted]. Following the driver's instructions, I stored my suitcase in the bus's luggage compartment. Unfortunately, upon arrival in Brussels, I discovered that my suitcase was missing, likely stolen. I suspect the theft occurred in Paris, as the driver does not monitor who approaches the bus. My black American Tourister suitcase contained valuable items. Despite Flixbus disclaiming responsibility for luggage, I urge caution when choosing this carrier due to my experience.