FlipKart Customer Service Issues

Dear Flipkart Team, I am Ranjan Kumar from Vodafone Idea Limited, CS Department. I am reaching out concerning an issue I encountered with my first online order from your platform. Upon ordering an Oppo A3s Handset, I received a t-shirt instead. Although I attempted to process a return through your app, it was not approved promptly. I kindly request clarification on the delay in resolving this matter within 24 hours, specifically on May 20, [redacted]. I have raised previous concerns that were resolved within one business day, stating the need for timely actions to avoid service disruptions. The primary resolution required is a refund of my balance, and I urge the team to address this promptly. Failure to do so may result in further action taken against Flipkart. Your attention to this matter is appreciated. Best Regards, Ranjan Kumar Vodafone Idea Limited Customer Service Head, Odisha

The product was delivered on May 17, [redacted], and the installation was scheduled for May 20, [redacted], through a service request with Jeeves Consumers Pvt Ltd. Unfortunately, the technician did not show up as planned and did not communicate any delays. Upon reaching out to the customer care team, Mr. Alok Mohapatro was assigned to the job. Despite promising to arrive at 17:30, he only came at 22:00 after repeated calls. He assured a visit at 19:00 the next day but did not answer calls and displayed unprofessional behavior. I am hopeful that your assistance can help resolve this issue and prevent further inconvenience caused by the technician's actions.

I purchased a Dell 22" PC Monitor SE2219HX from FlipKart on April 6, [redacted]. The Order ID is: OD[redacted][redacted]0. The item was packed and sent out on April 9, and it arrived at the nearest FlipKart warehouse in Nedumangad, Trivandrum, Kerala on April 13. I got a call from the distribution center on April 14 and had my brother pick up the monitor that same day at around 06:14 P.M. Unfortunately, the person who handed us the item forgot to update it as delivered since the responsible staff had left for the day by 06:00 P.M. As a result, the item remained undelivered in the system and eventually switched to RTO status. I had initially paid using a Credit Card (EMI), with the first installment debited on May 2, [redacted], and then refunded on May 9 as the order was canceled. Now, the warehouse needs to return the item amount of INR [redacted] to FlipKart, and I need to repay them by the end of this month. I kindly request an alternative payment link to settle the INR [redacted] directly through EMI to FlipKart/The Seller, avoiding involving the Nedumangad Warehouse staff. Thank you for your help, Harikrishnan A S

I purchased an Acer Swift 5 laptop during a sale, but I missed the first delivery attempt. I arranged for a new delivery on the 24th, but I wasn't home at the time. The delivery person then suggested I pick it up from the Flipkart office the next day, providing me with the office address. I planned to collect it the following day, but late that night, I received a message stating that my order had been refunded and canceled. This sudden change surprised me. I was informed that the cancellation occurred after three delivery attempts, even though I had not received any notifications of the previous attempts on the 19th as they claimed. Moreover, at the same time, I received a message saying that my order was on its way, creating confusion. The price difference now prevents me from reordering at the new rate, leaving me feeling frustrated by this situation.

Dear Flipkart Customer Service, I am reaching out from Vasanthnagar, Bangalore-[redacted] to address my recent negative experience with EKART Wishmaster ([redacted]) when attempting to return the "Camel Mountain Backpack" with tracking ID FMPR[redacted] on May 23, [redacted]. After the wishmaster collected the product, he abruptly returned, insisting on a price tag that was never included with the item. Despite the missing price tag being explained to him, the product was not taken, and my return request was subsequently canceled. On May 24, [redacted], I resubmitted the return request and was instructed via SMS to prepare the product and accessories for collection. I tried to resolve the issue with the wishmaster to no avail, leading me to contact the customer service line at [redacted]8 on May 25, [redacted], but was unable to connect with any representatives. This unpleasant experience marks the first time I have faced such complications in my four years as a loyal Flipkart customer. I urge you to instruct the EKART Wishmaster (Mobile No. [redacted]) to promptly pick up the product in question without any further inconvenience. I eagerly anticipate a positive resolution to this matter. Thank you for your attention. Sincerely, Narasimharaju K Mobile: [redacted] Email: [redacted] Bangalore-[redacted]

I purchased earphones from you in November [redacted], and one of the earbuds stopped working after 4 months of use. I shipped the earphones to Brand Eyes in March, but they have not responded to my emails for a month. They acknowledged the receipt of the earphones on March 15 but now claim the replacement shipment is lost. They advised me to contact Flipkart for a refund. My previous complaint was under Incident: IN[redacted][redacted]98. Here are some details you may need: Seller Name: Brand Eyes Distributers Pvt. Ltd., Service Centre Address: B-2, Sector-4, Noida-[redacted](UP), Contact Number: [redacted]8. I hope you can assist in getting a refund as promised by the seller. Best regards, Soumya +91 [redacted] (Note: I am currently outside India, so please refrain from calling the provided number.)

To Flipkart Customer Support, Order number: OD[redacted][redacted]0 Hello, my name is Chetan Thorbole, and my mobile number is [redacted]. Over the past 7 to 8 days, I have been contacting Flipkart regarding a Marq AC I purchased that is not working. Marq agreed to replace the product, but my account has been blocked and blacklisted by Flipkart, preventing the replacement process. Despite being a Flipkart Plus member and having no history of such issues, Flipkart is accusing me without evidence, solely based on their system detection. I am requesting the immediate activation of my account and a resolution to this situation. If the product cannot be replaced, please refund my money to my bank account instead. I am eagerly awaiting your urgent attention to this matter and look forward to your response. Best regards, Chetan Thorbole

To Flipkart Customer Support, I am writing regarding Order No. OD[redacted][redacted]0. My name is Chetan T., and my mobile number is [redacted]. Over the past 7 to 8 days, I have been trying to contact Flipkart via email about a faulty Marq AC that I purchased. Marq had agreed to replace the product, but my account has been blocked and blacklisted by Flipkart, preventing the replacement process. Despite being a Flipkart Plus member with no history of such issues, I am being accused of unspecified activities based solely on their system's detection. I am seeking a resolution urgently either through activating my account or initiating a refund to my bank account for the defective product. I implore you to investigate this matter and reinstate my account promptly. I trust your team to address this situation fairly. Thank you for your attention to this matter. Best regards, Chetan T.

I ordered a new cell phone last Saturday to exchange my older one, following all instructions and verifying my IMEI number. The delivery person refused the exchange due to the older phone's cover making its color pale, something not mentioned in the requirements. I had to cancel the order based on this unexpected condition. I am frustrated by this policy and unclear communication from the company about the exchange criteria. I urge Flipkart to clarify these details for future customers to avoid similar disappointments. I hope to receive a response and resolution to this issue, so others are informed before making a purchase.

I have ordered a Nyssa 20 Liter bucket from Flipkart for Rs. [redacted] using Invite no FABRV [redacted]9. The bucket received is old with multiple scratches, prompting me to request a refund. Despite daily messages stating they would pick up the item, the company keeps rescheduling. I have all the messages for your review. Please refund the money to the provided account details as soon as possible. If not resolved within a week, I will escalate this to the consumer forum. Thank you. Regards, Gaurang Gandhi

I purchased a mobile device on the 18th of this month with an expected delivery date of the 29th. However, the Ecom Express courier seems to have lost my package and falsely claimed that I was not available at my office address. I contacted customer service to file a complaint, and they assured me delivery for today. Sadly, when I inquired today, I was asked to wait for an additional 2 days after registering a new complaint. The customer service representatives have been unhelpful and dismissive. If my order is not delivered today, I urge for its cancellation. The way the customer care team has handled the situation has been disappointing, making me feel like I am bothering them for a resolution. For tracking purposes, here are the details: Tracking number: AWB [redacted]37 Order ID: OD[redacted][redacted]0 Sincerely, Anil

Subject: Account Login and Product Replacement Issue Dear Flipkart Customer Care, I am writing to address the ongoing issue concerning my account login problem and the replacement of my MarQ air conditioner under warranty. Despite explaining that the purchased goods were for personal use and for my immediate family, my account login issue remains unresolved. Regarding the MarQ AC services, although MarQ company is willing to replace the product due to it being under warranty, the replacement process has been halted because of my blacklisted account. This is the second time the replacement has been stopped by Flipkart. I urge you to please verify with MarQ company so they can proceed with the replacement. They have provided a new date of 2nd June, but this process has been delayed several times without resolution. Attached is a voice recording for reference. I kindly request urgent assistance to resolve these issues promptly. Thank you, Chetan T. Mobile: [redacted]

I am currently residing in Saudi Arabia, and I recently ordered three kurtis for women to be delivered to my friend's house in Hyderabad. While the delivery status shows that two items were delivered on May 29th, the third was delivered only yesterday. However, I have only received the last item, and the other two supposedly delivered items are unaccounted for. The tracking information indicates they were delivered to security, even though my friend's house doesn't have security personnel. I am on a tight schedule as my friend departs for Saudi Arabia tomorrow, leaving me with today to resolve this issue. Unfortunately, contacting Flipkart from Saudi Arabia has been challenging, with no response to my emails. I am determined to get this matter solved promptly as it was a prepaid order, and the items should not have been handed over to anyone without proper authorization. I urgently need a way to reach Flipkart from Saudi Arabia.

Reference Number: RVCCR1905EEK00001. Please refer to the nearest authorized service provider address below: AnandKumarMetage Anand Enterprises (Bidar, KK) Shop No.1, Next to Pawan Color Lab, Halwai Complex, Ambedkar Circle, Bidar, Karnataka, Bidar-[redacted]. You can reach them at [redacted] or [redacted]. Dear Sir or Madam, My Syska trimmer, covered under a one-year warranty, is not charging and working. The service center referred by your team is not accepting the given reference number and is asking for a different one, leading to a lack of service. I have faced difficulties with your service team, and they have not been responsive to calls or emails, causing inconvenience. I had to travel a significant distance and incur costs to seek assistance for a product that costs much less. This experience has been disappointing, and I hope for better customer service in the future.

Dear Flipkart Team, I am Sandeep, and I recently ordered a Redmi Note 7 Pro mobile phone. The courier arrived at my nearby store yesterday. Unfortunately, when the courier person called me yesterday, I was not available at home. He mentioned having trouble locating my address accurately. I provided him with the correct details, and he assured me of delivering it there. However, today he called to say they were unable to process the delivery at my location. This experience with Ekart's delivery service has left me disappointed due to their false commitments. I kindly request that you resolve this issue promptly and take appropriate action against the courier person. It would be greatly appreciated if you could also enhance your courier service for better customer satisfaction.

Hello, my name is Tanima Debnath. I recently installed the Flipkart app and encountered an issue when trying to place an order. The app requested my email address, but when I entered it and tried to save it, I received an error message stating that the ID was already in use. This happened because I had a previous Flipkart account on my old phone, but I forgot the password. When I tried to create a new account with my email address, it wouldn't save. I then used the "forgot password" option, entered my current phone number to receive an OTP, and successfully logged in. However, when trying to save my email ID for the invoice, I faced the same problem again. I attempted to resolve this by contacting customer support, but unfortunately, the executives were always busy. This experience has left me feeling very disappointed with the service provided.

Hello, I'm Prachi Uddhav, a loyal Flipkart customer for over 6 years. Unfortunately, this year, I encountered issues with my account being inactive, and despite numerous attempts to contact customer service, I have been unsuccessful. Even when my account was active, I faced limitations in accessing certain features without valid reasons. It has been frustrating to not receive the assistance needed to reactivate my account due to the constant busy phone lines and errors on the website. I hope for a resolution to this problem as I have had a positive experience with Flipkart in the past and would like to continue using the platform. Thank you for your attention to this matter.

I recently purchased a refrigerator online yesterday with Order # OD[redacted][redacted]0. The delivery date is set for June 10, [redacted], and the installation is scheduled for June 13. However, I am unable to wait three days after delivery for installation since my old refrigerator will be picked up on the same day as the new one's delivery. I noticed that online I can get the same product delivered by June 8. I'm hoping to have it delivered on the 8th and installed on the same day. If it's not possible to have the installation done on the same day, I will need to cancel the order. Please contact me at [redacted] promptly.

I purchased a [redacted]-liter Panasonic refrigerator on May 25th with a scheduled delivery for May 27th. The two delivery workers couldn't bring the bulky item up to my second-floor home. They promised to return with additional help the following day; however, the refrigerator has not been delivered as of June 4th. Despite contacting Flipkart multiple times, they have yet to fulfill the order promptly. I am disappointed with the delay and lack of communication from the delivery team. Please provide an update on the delivery status. My address is Plot No. [redacted], above Allahabad Bank, Vaidehi Nagar, Vanasthalipuram, Hyderabad [redacted].

I purchased a MegaSlim stainless steel lunch box for Rs. [redacted]. The total payment including charges was Rs. [redacted]. Despite ordering a violet box, I received a red one with a broken lid. I opted to return the red box and requested my violet box through the return policy. After five days, an Ekart representative collected the damaged item but couldn't accept it as I had selected "product damaged" instead of "color mismatch." They explained they could only replace the red box and advised me to reinitiate the return with the correct reason. However, I am still unable to process the replacement. Please facilitate the replacement of my chosen product or refund my money promptly. Regards, Sasi