FlightHub Customer Service Issues

I have been trying to check the status of my reservation for over 2 weeks now. Every time I call customer service, I end up waiting for 1-2 hours just for them to promise a response in 48-72 hours, which never happens. My situation is this: I had booked a flight with American Airlines from Toronto to Delhi with a layover at JFK, which got changed to LAG Airport and self-transfer to JFK in New York, making it impossible due to my visa restrictions. After spending 9 hours on the phone with FlightHub and American Airlines on November 14th, I was left with no real solution. FlightHub mentioned they would request a cancellation with a full refund, but it's been weeks with no confirmation. They suggested I rebook, which I did, costing me about $[redacted]. This ordeal has been costly and frustrating, and all I want is to return home smoothly. I am in desperate need of assistance from customer service to resolve this situation.

I purchased two WestJet airline tickets for my son through Flight Hub for travel in May and June [redacted]. Due to Covid-19, these flights were canceled by the airline. Despite contacting Flight Hub multiple times over the past six months and being informed by WestJet that these tickets are refundable, Flight Hub has only offered credits that must be used before January 27, [redacted]. Given the current situation and uncertainties with travel, I am unable to utilize these credits before they expire. I am seeking advice on how to proceed with this issue. Thank you.

I have experienced three flight cancellations without receiving any clarification via email regarding my return flight. On October 25th, I called to confirm the November 2nd flight, only to be told it was rescheduled for the 29th, and to await an email confirmation that never arrived. I called again on the 21st and was informed the 29th flight could not be reissued, so I was rescheduled for December 2nd. On November 30th, I called to confirm the December 2nd flight, which was also canceled. When I called on December 3rd, I was told I needed to pay more money to reissue the ticket, which I couldn't afford. It is frustrating that I wasn't informed initially on the 25th about the payment requirement, as I could have made arrangements earlier. This situation has prolonged my stay away from home unnecessarily.

Good evening, I am Claudia, and I have been attempting to contact Flighthub for months regarding a credit from three canceled tickets due to Covid-19. The challenging process of resolving this matter with the agency has been disappointing. My numerous phone calls go unanswered, leaving me frustrated. I am requesting a call back on December 9th after 4 PM to address this lingering issue with the paid tickets and unfair cancellation charges. The lack of effective communication and resolution from Flighthub, with only one attempt to contact me leaving the matter unresolved, is unacceptable. I deserve better treatment as a valued customer. Sincerely, Claudia S.

I have two paid tickets for a trip to the Virgin Islands under the name of Mathew J. McDonald. However, I would like to transfer one ticket to my name, Gina Bousquet, as Mathew will not be attending the trip. The booking number for the flight I want to modify is [redacted]-[redacted]-[redacted], and the confirmation number is [redacted]-[redacted]-[redacted]. I am looking to change the dates of travel to December 21st to 27th this year and have the ticket under my name for the flight with booking number [redacted]-[redacted]-[redacted], identified as LWP4VW. I have already contacted Delta regarding this alteration, but the reservation is not reflecting the changes.

I made a flight booking with Flighthub on October 8, [redacted], for a trip from Toronto, Canada, to Ho Chi Minh, Vietnam. Recently, they have made several modifications and changed the itinerary. The latest change needs my urgent attention but the only option given seems to be canceling without a refund. I am unsure if the ticket has been canceled, and I'm concerned if I should look for a new ticket or if the flight is still scheduled. The ticket is for a flight with Air Canada, and when I checked their website, it appears that the ticket is still valid.

Hello, I hope this message finds you well. I wanted to inquire about the status of my refund for ticket number [redacted]-[redacted]-[redacted], which was issued due to a flight cancellation related to COVID-19. Upon receiving the email on July 30, [redacted], it was mentioned that it may take 8 to 12 weeks to reflect the credit in my bank statement. As of now, I have not observed any refunds processed, and I am eager to receive an update on the progress of my case. I am hoping to avoid involving legal assistance and would appreciate any information you can provide regarding my refund status as reaching customer service has been challenging. Thank you for your assistance. Best regards, F. N.

We recently purchased tickets with Insurance, and after the money was deducted, we received the tickets. However, there was an email informing us of a Manulife payment failure and attempts to retry the payment. Clicking to update payment details led to a [redacted] error, causing us great concern due to the significant trip cost of [redacted] CAD without insurance coverage. Communication with Flighthub has been challenging as calls disconnect, and reaching customer service took considerable time and effort. It is frustrating that there seems to be no resolution in sight. The booking reference number is [redacted]-[redacted]-[redacted].

I filed a complaint with BBB, case number [redacted]5, detailing my issue with Flighthub. Flighthub responded to BBB and stated they would review my grievance promptly. When BBB inquired if I was content with Flighthub's reply, I confirmed my satisfaction. As a result, BBB closed the case. I anticipate Flighthub will investigate my complaint and communicate their proposed resolution. I am requesting an increase in my credit of CAD [redacted], the amount I paid for a connecting flight from George to Johannesburg that was omitted from my itinerary by Flighthub. My booking number with Flighthub was [redacted]-[redacted]-[redacted].

I want to share my recent booking experience with Flighthub. On November 24th, I made a booking, but my doctor's appointment was rescheduled, so I tried to change my flight to an earlier date. Flighthub charged me for the change, and I faced multiple charges on my credit card. Despite calling Flighthub three times in the next 20 days to confirm the change to December 21st, I struggled to get a clear answer. Even when I contacted Pacific Coastal directly, they mentioned they couldn't alter the reservation made through Flighthub. Despite being informed that cancelation fees were waived, Flighthub was unwilling to reimburse me for the charges. After a long wait on the phone on December 17th, I was told there would be no refund if I canceled the flight, with a lengthy wait time of 15 weeks for any potential refund. Later, I booked a flight directly through Pacific Coastal for December 21st as Flighthub claimed there were no available seats. The experience has left me feeling frustrated and misled, and I regret not being able to resolve the situation smoothly with both companies.

I am Jilani and I booked a return trip flight from Toronto to Dhaka via YUL through Flight Hub. My daughter was booked as a child on Qatar Airways' e-ticket website but the birth year dropdown only goes up to [redacted], while she was born in [redacted] and should be in the adult category. I paid $[redacted] for three adult tickets. I am concerned about the potential issues during the journey and at immigration due to this error. I have tried to contact customer service for four days totaling over 40 hours with no response. I am unable to find an email to reach out for assistance. I need help resolving this situation to ensure a smooth trip for my family.

I bought two tickets, but only one was available at the airport. WestJet staff informed us that they could see two purchase attempts, but only one went through. We did not receive any notification, causing confusion, and we missed the flight that was successfully booked. I am asking Flighthub to arrange two same-day tickets for the next available flight today.

I bought tickets for my husband and his cousin yesterday for a round trip to Greece from the USA. Unfortunately, I made a mistake in my husband's cousin's last name. Instead of ZISIS, I accidentally spelled it as ZIIISIS with an extra I. I have submitted a request to correct this error, but there have been no updates since yesterday. I have been unable to reach anyone over the phone, and I am feeling very upset and frustrated by the lack of communication from the company. If I had known it would be like this, I would have chosen a different company. The lack of human communication is really concerning to me.

FlightHub Booking Number: [redacted]-[redacted]-[redacted] Swiss Confirmation Number: 2INXZZ Traveler name: P. Zisis Flight date: December 26, [redacted] Email address: [redacted] Billing Address: [redacted] 35th Street, Apt#1, Astoria, NY [redacted] I urgently need to correct the traveler's name on the booking to: First Name: Panagiotis Last Name: Zisis I have been trying to contact Flight Hub without success. The automated phone service does not provide an option for name corrections. The flight is scheduled for this Sunday, so I need this corrected as soon as possible.

On December 20th at 4:55 pm, I was scheduled for a connecting flight from Toronto to Frankfurt on my way to Birmingham, UK. Unfortunately, I encountered an issue with my COVID test and had to get another test on the same day, causing me to miss my flight. I urgently need to switch or rebook a one-way ticket with minimal layovers to reach Birmingham, UK. Despite attempting to contact customer service multiple times and waiting for extended periods, I have not been able to reach anyone. I would appreciate guidance on how to address this situation promptly.

I received an email stating that my original flight was canceled and a new flight was offered. Unfortunately, the new date does not work for me. I would like to request a refund for my ticket. Please assist me with the refund process. My booking reference is [redacted]-[redacted]-[redacted], confirmation number 3J60P1, and e-ticket number is [redacted][redacted]. Thank you. Manjinder Sidhu

1. I have made a flight booking through Flighthub with reference number 4ZZEW8. 2. I traveled from Canada to India on December 1st, and my return flight is scheduled for December 29th from India (Mumbai) to London. However, I cannot locate the confirmation on the website. 3. Due to international flight cancellations by India, I am unsure if my flight is confirmed or canceled. Although I have not received any cancellation emails, whenever I call, there seems to be changes in my flight that I am unable to ascertain. Please provide me with the necessary information. 4. British Airways informed me that they cannot confirm the status of my flight since it was booked through Flighthub. 5. In the event of the first flight cancellation, am I eligible for refunds on the connecting flights or can I rebook flights if I change my itinerary?

My friend and I had booked round-trip flights to New York for June [redacted]. Unfortunately, due to the Covid outbreak, our flights with WestJet were cancelled. FlightHub informed us that we were issued credits that must be used by Feb 11, [redacted]. According to WestJet's Covid policy, if the airline cancels the flight, we are entitled to a refund. However, FlightHub's website indicates that we are not eligible for a refund. Given the current surge of Covid, we are unable to plan any future travel and would like a refund as opposed to rebooking. Unfortunately, contacting FlightHub has been challenging. We are requesting an extension on the Feb [redacted] booking deadline until it is safer to travel and government guidelines change. As seniors, we aim to follow government advice. Your help in this matter would be greatly appreciated. Thank you. Flora M.

I received an email from AirFrance on December 21st notifying me of a flight change. The new flight, booked through FlightHub, was departing an hour later but still maintained a 4-hour, 25-minute layover. However, on December 25th, FlightHub emailed me about another reservation change that required immediate attention. Upon checking the options, I realized my original flight was canceled, and the alternative provided was the one AirFrance had already reserved for me. Despite the sufficient layover time, I couldn't confirm the new itinerary online due to an error message about inadequate time between flights. I seek confirmation on my flight reservations and want to ensure both flights are secured as originally indicated by AirFrance and FlightHub. I've tried contacting an agent via phone for 3 hours without success, and I prefer email confirmation of my tickets for peace of mind. Your assistance is appreciated.

I purchased a round trip ticket from Toronto to Addis Ababa scheduled from Nov. 27 to Dec. 23 last month. Due to the civil unrest in Ethiopia, I needed to change my travel dates. After contacting Flighthub customer service, they made my ticket open for a $90 fee so I could rebook when I had my new dates confirmed, considering the travel advisory caution. Now that the situation has improved, I am trying to rebook my flight, but I am having difficulty reaching the customer service team. They have consistently not been answering my calls for existing reservations, only new ones. I have been waiting on the phone for over 1.5 hours with no response, which has been the case in my previous attempts to contact them.