Fitbit Customer Service Issues

I bought my Fitbit Charge 3 before Christmas and have worn it continuously for 3 months, only taking it off for bathing and charging. Recently, I started experiencing electrical shocks, pain, tingling, and numbness in various parts of my body, even thinking I was having a heart attack at one point. After researching online, I found out that these are possible side effects of the Fitbit Charge 3. There was no warning label in the package. I bought it from Kohl's, but they only offer a 30-day return policy for electronic items. Despite the manager's sympathy, they couldn't assist me. Fitbit hasn't returned my call either. It seems like I've wasted $[redacted]. I hope Fitbit will address this issue and compensate me for the trouble. I am disappointed and frustrated with this situation.

I bought my Fitbit Charge 3 on January 7th, and after about 10 days, it suddenly stopped working properly. Despite charging it and setting it up again, the device only vibrates when the button is pressed. This is my second attempt at seeking help. If I don't receive a prompt response, I will have to reach out to our state attorney general's office. I have noticed on Facebook that over 3,[redacted] customers are facing similar issues without any resolution. While you advised me to contact Fitbit, could you please provide me with their contact number? Thank you.

Hello, I recently received a Fitbit Charge 3 as a birthday gift, but I've been experiencing an issue where it's over counting my steps. Despite trying various adjustments, the problem persists, and it's affecting my daily activity tracking, particularly for work. As a Weight Watchers employee, the inaccurate step count is impacting my FitPoints and overall motivation. After doing some research and attempting a device reset to no avail, I've decided to switch back to my Fitbit Alta. As I got the Charge 3 from Amazon, I'm looking to either request a refund or an exchange for an Alta HR. Any guidance on how to proceed with this would be greatly appreciated. Thank you for your assistance.

Hello, I purchased a Fitbit Charge 2, which is the second one I've bought in the last few years that has broken, seemingly through no fault of my own. It appears to be a common issue based on my research. I reached out previously about the display issue on my most recent purchase, and despite attempting a reset following your instructions, the problem persists. I am dissatisfied as a customer who has purchased three devices from your company - two of which have malfunctioned. The only suggestion I received was to buy another one, which I find unacceptable. I believe I should receive at least a replacement, as this latest one is barely used and in like-new condition. I urge you to provide better assistance to your customers. I would greatly appreciate a response. Thank you.

I am very disappointed with how my Fitbit situation was handled. Two weeks ago, I contacted customer service to fix my Charge HR, only to be informed it was out of warranty. I received a 25% off coupon for my next purchase and bought a Flex 2, which I returned the next day due to a missing face. After sending the tracking number to Fitbit for another coupon, I had to wait for the Flex 2 to be processed. When I finally received the discount, the price for the Charge 3 kept changing during checkout. After a frustrating chat session, I received a new coupon but the Charge 3 price had increased. When I contacted customer service to address this discrepancy, they asked for a screenshot of the lower price email. Eventually, after a 55-minute call, I ended up purchasing the Charge 3 for $[redacted] instead of the $[redacted] price initially shown. I am dissatisfied with how this was handled and will share my experience with others. Regards, R.

I've been experiencing syncing issues since purchasing my Fitbit Charge 3. Despite following the online instructions, it frequently fails to sync. Unlike with previous Fitbit models, I've had to reset this one multiple times in the short time I've had it since January. Today, after once again encountering syncing problems, I decided to reset my Fitbit, ensure it was fully charged, and uninstall the Fitbit app. However, when I tried to reconnect my device, it wouldn't connect after reaching the 4-digit code pairing screen. I've spent three hours attempting to resolve this issue without success. I've verified that the app is updated and reset the Fitbit several times to no avail. If this continues to be a problem, I will consider returning the product, which I purchased through Amazon.

I received a Fitbit Charge 2 as a Christmas gift and set it up recently. However, the battery completely died yesterday. Despite leaving it charging for over two hours, the device won't turn on or show any signs of life. I've tried resetting it and leaving it to charge overnight, but nothing seems to work. Unfortunately, I don't have the receipt or information on where it was purchased, as it was a gift from a now deceased family member. The Fitbit is less than three months old, and I'm quite upset about this situation. Any advice would be greatly appreciated. My Fitbit is linked to [redacted] Thank you.

Case Number: #[redacted]9 I have had my Fitbit Versa for 8 months, and recently it has stopped tracking my sleep and heart rate. The green LED light is also not turning on. I have attempted a soft reset, factory reset, uninstalled the app from my phone, unlinked my Versa as a Bluetooth device multiple times, and all other troubleshooting steps recommended by support. Despite all my efforts, nothing has fixed the issue. Please, kindly refrain from instructing me to reset the Fitbit, toggle the HR monitoring off and on, or perform a factory reset as I have already tried all these steps. I am desperate to get my Fitbit working properly again.

Hello, I purchased a Fitbit Alta HR as a birthday gift for a friend two weeks ago. Initially, the setup and charging went smoothly. However, after about a week of use, my friend encountered issues with charging the device. I also attempted to charge it but faced the same problem. The Fitbit device does not vibrate when connected to the charger, only displaying the logo and version information. At times, when I tap the display three times, various battery icons appear inconsistently. Despite leaving the device on charge throughout the day, it does not display the time or operate. I have attempted to restart the device and clean the charging contacts with alcohol. What should be the next course of action? Best regards, Radovan

I am contacting you regarding my new Fitbit Flex 2 setup. After creating a new password, my account got disconnected. I have owned several Fitbit devices before, but I prefer the smaller Flex 2. Please reactivate my account so I can complete the setup. Thank you, Ellie From: Fitbit Sent: Sunday, March 10, [redacted] 9:38 AM To: [redacted] Subject: Unusual Activity on Your Account For security reasons, your account is temporarily locked due to unusual login activity. Please reset your password to access your account. Follow password guidelines to create a strong password to protect your account. Thank you, The Fitbit Team

I previously contacted you about my broken Flex. You offered a small discount, which had to be used within a specific timeframe, for a new one that is more expensive. I also own a Charge HR that I've used daily for a year, but the battery life has been deteriorating. Recently, the band is coming loose, and there is a half-filled horizontal line. I would appreciate a replacement for one of these devices or a better discount. Perhaps combining the two discounts to purchase a new one is an option? If you are unable to assist, I may have to switch to a different brand known for durability. I've been a loyal customer since your product's launch, but I've noticed they tend to fail after the warranty expires. Any assistance you can offer would be greatly appreciated.

I purchased a Fitbit in [redacted]. It has been working well, and I have taken good care of it. However, recently the battery is not holding a charge. When I plug it in, it shows as fully charged in a few minutes but then quickly dies. I know the warranty is for one year, but for the price I paid, I expected it to last longer without issues. If it needed charging once or twice a day, I would understand, but now it doesn't even last a few hours. I am not seeking a refund as it served me for over a year, but I feel it would be fair to request a repair service, a discount, or credit towards a replacement.

I recently unboxed my Fitbit Charge 3 and found only a safety instructions booklet with limited warranty details. It contains warnings in different languages but lacks setup directions. Upon contacting customer support, I spoke with Juan, whose English seemed limited. He appeared distracted by food or gum and struggled to assist me effectively. Despite me explaining the lack of a charger adapter for my iPad/iPhone, he insisted on sending directions via email after plugging in the device, which I am unable to do. If I do not receive proper assistance soon, I will be returning the Fitbit and seeking an alternative. The experience with customer service has left me very dissatisfied.

Hello! I've been enjoying my Fitbit Blaze that I got as a gift a few years ago. I wear it all the time except for when it's charging or when I'm around water. Recently, I noticed some red marks on my wrist where the sensor sits against my skin. I don't wear it too tight due to my active job needing flexibility. It's disappointing that I can't wear it for a few days now, and I might have to keep it off for a week until it heals. I'm curious if this could be a defect and how I can get it fixed. Thanks for your help! I really miss wearing my Fitbit! - M. P.

I encountered an issue setting up my Charge 2 on my new laptop with Windows 10. After facing connection problems with Bluetooth, I deleted the device from my account. I tried setting it up again using the FitBit App without a dongle, but it failed to pair, showing a "Connection failed" message. When I attempted to set up a new device, it redirected me to install Fitbit Connect, which I found to be different from the Fitbit App. Despite spending an hour and a half with a computer tech from customer service on Jan 15, I didn't receive any effective solutions. I am now seeking guidance on how to reconnect my Charge 2 to my account. If this situation persists, I may need to consider switching to another company. I have exhaustively reviewed all the suggestions, articles, and comments on your website.

I've been a Fitbit member since April 28, [redacted], with a Charge HR. I wanted to express my disappointment with the product. Over time, I've had around 3 or 4 Fitbit devices that stopped working, prompting me to purchase new ones. Currently, my device hasn't synced since December 26, [redacted]. Despite trying different troubleshooting steps and researching online solutions, I've been unable to resolve the issue. I've lost important health tracking information and cannot afford to buy another new device. I aspire to upgrade to a model that offers more features, but cost is a concern. I am considering switching to a Samsung product due to positive feedback from friends. I believe investigating why devices fail to sync with the app could help others facing similar challenges, especially those with older phones. Thank you for your attention to this matter.

I recently purchased a Fitbit Charge 3 Special Edition, which is just two days old. When I initially used it, the screen displayed the time and various icons such as steps, heart rate, and a stair icon. Today, while trying to understand the icons, I accidentally swiped left and now my Fitbit is stuck on a screen with a small x in the upper right corner and what appears to be a timer at the bottom. Swiping left shows inaccurate data. I have tried resetting by turning off my iPhone without any success. I would appreciate any help in getting back to the original screen which displayed the time and allowed me to view steps and heart rate by swiping down. Thank you for your assistance.

I have been using a Fitbit for a while now and rely on it daily. Unfortunately, the plastic piece where the charger plugs into the watch broke last week, leaving me unable to charge or use it. I have attempted to find a replacement part, but it seems one is not available. I am disappointed as I cannot currently afford to purchase a new device. Fitbit has always provided excellent customer service, and I am hopeful they can assist me in this situation so I can continue my active lifestyle with my Fitbit. If needed, please reach me at [redacted] My address is [redacted] Winning Colors Way, Wesley Chapel, FL, [redacted]. Any assistance you can provide would be greatly appreciated. Thank you.

I've been using a Fitbit Charge HR for a while now and rely on it for my daily activity tracking. Unfortunately, the plastic piece where the charger plugs in broke, leaving me unable to charge or use my device. I've tried to find a replacement without success. I'm disappointed as I can't afford a new one currently. I know Fitbit has a reputation for great customer service and standing by their products. I'm hopeful they can assist me in this situation, as I want to continue my active lifestyle with my Fitbit. For further assistance, please reach me at ******@***.com. I reside at ****** Winning Colors Way, Wesley Chapel, FL, ******. Any support you can provide would be greatly appreciated. Thank you.

I've been using one of the original Fitbits for a while now and it's still going strong! I rely on my Fitbit as I show dogs and need to be on time for the ring. In December, I bought a Fitbit Charge 3 from Best Buy looking for a watch I could use while swimming during aqua aerobics. Sadly, the first one stopped working after only a month and a half. Best Buy replaced it, but the second one also failed after a month. I decided against a replacement and plan on saving up for a Versa or Iconic instead. It's disappointing that the new Fitbit models didn't meet my water-resistant needs like my old one did. I thought an upgrade would suit my lifestyle better, but it let me down. Just sharing my experience with the hope of improvements. Thank you, Kathy.