FedEx Customer Service Issues

Dear FedEx Customer Service, I am reaching out to check on the progress of a package I sent from Hong Kong to the United States with tracking number [redacted]98. The tracking details indicate it was delivered on July 6, [redacted] at 11:26 pm to an address in California. Unfortunately, the intended recipient hasn't received it. The delivery confirmation states it was delivered to Shipping/Receiving, a location the recipient couldn't access. I'm uncertain if there was a delivery error or if the package was lost. I kindly request your investigation and prompt update on this situation. Thank you for your help in resolving this matter.

I hope this message finds you well. I am reaching out to inquire about the current status of a shipment that has not yet arrived. Your prompt assistance in addressing this matter is greatly appreciated. The tracking numbers for the shipment are [[redacted]98, [redacted]76, [redacted]07, [redacted]14, [redacted]87]. The tracking details indicate that the package has been in transit for an extended period without any progress or delivery attempts. This delay has been inconvenient for both myself and the recipient. I kindly ask that you investigate this situation and provide me with an update on the expected delivery date. If there are any issues with the shipment, I would appreciate your prompt communication to work on resolving them together. The contents of this package are time-sensitive, and it is vital that they reach their destination without further delay. While I understand that unforeseen circumstances can occur during shipping, I hope that you can prioritize this matter and ensure the swift and successful delivery of the package. Please reach out to me at your earliest convenience with an update on the shipment's status. You can contact me at [your contact information]. Thank you for your prompt attention to this issue. I am confident that FEDEX will address this matter efficiently and effectively. I eagerly await your response.

I am experiencing issues with a recent FedEx delivery. The tracking information shows that my package was delivered to the mail room at 11:12 am MDT on 6/28/23, stating it was "Left in mail room." However, I never received any notification from FedEx or Parcel Pending, the company managing the mail room. I normally receive credentials to access a secure locker for non-USPS deliveries, but I did not receive any this time. I discovered the delivery status through the ThredUP app and saw a blurry photo of the package left near the entrance. After contacting customer service, they provided a clearer photo showing a box resembling mine in a locker at 11:10 am, two minutes before the stated delivery time. I have unique items in my order that are irreplaceable, and I am requesting FedEx to locate my package or compensate me accordingly if it cannot be found.

I am a bit unsure about the process after my item is picked up. My warranty person instructed me to print a return label, schedule a pickup for the TV, and the FedEx personnel came and scanned the label on the back of the TV as directed. However, I neglected to ask for a receipt or any form of confirmation that the item was collected by the FedEx employee around 2:45 pm on 7/17/23. Could you please provide me with some documentation for this pickup?

I have received a package addressed to Debora Penney at [redacted] Mt Tabor Rd, apt [redacted] in Red Springs, NC [redacted]. The issue is the apartment number was missing. They assured me that they would correct it and deliver it today. However, I have not received it yet. I was informed it would be brought to my house and that I would receive a call to confirm the delivery. I'm disappointed as I still haven't received my package. I just want to make sure it reaches me correctly as it is under my name. Thank you.

I was expecting a home delivery yesterday of a custom-built PC. The package was marked "out for delivery," but when I checked later, it was shown as "delivered" with a sketchy photo of a cardboard box corner, which was not delivered to me. I never received the package, and nobody has contacted me after I reported it online. I'm frustrated and unsure how to proceed to get my missing package.

Subject: Urgent Inquiry Regarding Shipment Status Dear Customer Service Team, I am reaching out to inquire about the status of a shipment that has yet to be delivered, causing significant inconvenience and frustration. The tracking numbers associated with the shipment are [redacted]. Despite an extended period in transit with no updates or delivery attempts, the package remains undelivered to the intended recipient. I kindly request your prompt assistance in investigating this matter and providing an update on the anticipated delivery date. It is crucial that the time-sensitive contents of this shipment reach their destination without further delay. While I understand that unforeseen circumstances can occur during the shipping process, I urge you to prioritize this issue and take the necessary steps to ensure a successful and timely delivery. Please contact me at [redacted] at your earliest convenience with an update on the status of the shipment. I appreciate your immediate attention and trust that FEDEX will efficiently handle this matter. Thank you for your assistance. Best regards, T.

I am experiencing issues with the delivery of my package (#[redacted]87). It was sent to the wrong city, Wortham, TX, instead of Austin, TX as listed on the label. Despite clear discrepancies in the address and photos showing a different location and package than what I was supposed to receive, FedEx closed my claim stating it was delivered correctly. After unsuccessful attempts to resolve this with FedEx, the shipper filed a claim which was also denied. The package contains valuable and fragile equipment from Jason Cases in North Carolina, shipped on 7/11 to [redacted] Seville Dr., Austin, TX [redacted]. FedEx's mishandling of this situation has caused financial losses and frustration. I respectfully request prompt resolution of this issue to restore my trust in FedEx's services. - Chris B.

Subject: Issue with Package Delivery (Tracking Number: [redacted]89) - Need Urgent Assistance Dear FedEx Customer Support, I hope this message reaches you well. I am contacting you regarding a concerning issue with the delivery of my package bearing tracking number [redacted]89. Regrettably, I discovered that the package was left unattended at my doorstep without any prior notification or signature requirement. This oversight has not only left the package vulnerable to potential theft but has also resulted in the item going missing. While I understand that complications can arise in the delivery process, I kindly request your immediate intervention in resolving this matter. Would you please investigate and provide me with any available information on the current status of my package? I hold your services in high regard and trust that we can collaboratively address this matter efficiently. Encountering such an incident as a customer is disheartening, but I believe that with your assistance, we can find a resolution. For your convenience, I have enclosed the original tracking details and relevant shipment information to aid in your inquiry. Tracking number: [redacted]89 Delivery address: 5 Metropolitan Oval 5A Bronx New York [redacted] I would greatly appreciate any updates or guidance you can offer regarding the whereabouts of my package. Please reach out to me via email or phone at your earliest convenience. Thank you kindly for your prompt attention to this issue. I look forward to a swift resolution. Best Regards, J. Leon

From Amazon: Hello! FedEx informed us of delays with your shipment, tracking number [redacted]77, due to a "Barcode label unreadable and replaced." You can track the shipment on the FedEx website. We apologize for any inconvenience caused by this delay. For any necessary details or further information, please contact FedEx at 1-[redacted]-GO-FEDEX. One box out of two was delivered today. Apologies for the frustration in reaching a representative.

Subject: Issue with Payment Sent on July 31, [redacted] Hello, I am experiencing an issue regarding a payment that was transferred to your account on July 31, [redacted], totaling €[redacted]. According to my bank, the payment was successfully sent but has not been received on your end. The transfer was made by Mr. Gino Binanti, with my name, Monika Dauer, included in the intended use field. I have not received a refund for this amount either. I am reaching out to inquire about the status of this payment as it seems to be missing in transit. Thank you for your attention to this matter. Best regards, Monika Dauer

I accidentally left my work laptop at the Memphis, Tennessee airport. I arranged for FedEx to deliver it back to me in Lubbock, Texas. I paid for insurance and expedited 2-day delivery on July 27th. However, it has been over a week and a half, and the package has not reached me. I am concerned that it may be lost because the tracking information has not been updated for almost two weeks. This laptop is crucial for my work, and I am eager to have it returned promptly.

I accidentally left my work computer at the Memphis, Tennessee airport. On July 27th, I arranged for it to be shipped to me in Lubbock, Texas with a guaranteed delivery time of 2 days. Unfortunately, I have not received it as expected, and the tracking information has not been updated for the past 2 weeks. I am concerned that my package may be lost, and it is crucial for me to have it back. I urgently need to contact a customer service representative to address this matter promptly. The tracking number for my shipment is [redacted]25.

I received a notification that my package would arrive today, but then received an email saying the delivery was unsuccessful and they would try again tomorrow. Despite being home with Ring cameras all day, no delivery was attempted. I contacted customer service four times for assistance. Initially, I was told I could pick up the package today and that I would receive a call back within an hour, which did not happen. Subsequent calls were unhelpful, with one representative being clueless and another even hanging up on me. Disappointed with the whole experience with FedEx and unlikely to use their services in the future.

Hello, I am writing regarding a package from LifePro, a replacement for a defective waver, that was shipped using FedEx with tracking number [redacted]11. According to FedEx, the package was delivered and signed for by G Dejesus in Dracut on August 7, [redacted] at 5:26pm. However, I did not receive the package at my address. I have contacted FedEx through Live chat and opened a case, but after a few days, the case was closed stating the package was delivered. I have tried to reach a representative via phone, but the automated system has not been helpful. I am reaching out for assistance to resolve this matter. Thank you, Lee Greene

I am still waiting for my package that I ordered from Walmart. It was supposed to arrive by 1:00, and it's a PS5. I am frustrated because every time I call the customer service number, I am directed to an automated system that doesn't connect me to a representative. I have difficulty hearing and understanding the automated prompts, and I really need to speak to a live person. If I don't receive a call at [redacted], I will have to take legal action for discrimination due to my disability and the lack of assistance provided.

On Friday evening, around seven p.m., a FedEx driver threw a box towards our front door, causing a loud noise that startled me and my dogs. As we investigated the source of the sound, I noticed the FedEx driver driving away, leaving the box containing $[redacted] worth of nail polish on the stone walkway. This behavior is concerning and I have seen similar complaints on the NextDoor app about FedEx drivers mishandling packages. It's important for delivery drivers to handle packages with care and not throw them onto doorsteps or over gates.

Tracking number [redacted]09. My overnight shipment has been delayed for 4 days until Saturday. I need to understand if the delay was caused by the shipper or your company and if there is a way to expedite the delivery. The part I'm waiting for is essential for a swimming pool, and if it doesn't arrive in time, it will disrupt an important birthday party. I paid extra for overnight shipping precisely to avoid this situation. I'm frustrated with the automated system that prevents me from speaking to a real person. While I understand the push for automation, sometimes human interaction is necessary. When I contact customer service, I intend to address this issue. Thank you.

I am facing an issue that doesn't fit into the available categories, preventing me from speaking with a representative. Despite my delivery manager indicating the correct information, the FedEx driver has once more delivered to the wrong door. This error is particularly problematic for me as a handicapped individual, significantly affecting my ability to access my package easily. Unlike FedEx, the UPS driver does not encounter similar challenges. It is essential for FedEx to stress the significance of following customers' instructions to their drivers.

On June 26, the shipment with tracking number [redacted]75 was sent to Menton, France and was scheduled for delivery on June 28. According to the travel history, on June 28, it arrived at Nice Fedex France. Twenty-two days later, FedEx left a note on my mailbox indicating the package was not delivered. They provided a new tracking number and sent it back to the sender. Despite my efforts to claim the package online within the 15-day period, now with the new tracking number, I am unable to do so. FedEx's response, 22 days after the delivery date, is perplexing and seems highly convenient. This situation leaves me astonished and in disbelief. I am seeking guidance on how to proceed with a claim for the return of an undelivered item for which payment was made.