FedEx Customer Service Issues

After spending almost an hour composing an email detailing my issue, when I clicked "CONTINUE," the entire email disappeared except for the tracking number. I sent a package from Vancouver, WA to Orvis in Millbrook, NY with tracking number # [redacted]31. The package has not been updated since it reached Eltopia, WA 7 days ago, making it 10 days in transit now. Despite waiting for a promised call back within 24 hours from customer support, I had to call back and was informed the package is likely lost. FedEx's customer support is lacking, and this situation is reminiscent of a past costly experience with the first time FedEx caused me to lose over $50K. I have a reliable history shipping with UPS. It's concerning that valuable items seem to go missing, hinting at a theft issue. The package's contents are irreplaceable, and I urge FedEx to resolve this matter promptly as it involves a significantly crucial item.

I have three packages stuck at the Kent, WA location for several days. Each one shows as pending with no delivery date in sight. This recurring issue at Kent, WA is frustrating as it delays my much-needed orders. Numerous reviews echo the same problem, indicating a pattern at this facility. Despite my efforts to resolve this directly, customer service hasn't provided a solution. They won't connect me to the Kent location or allow me to pick up the packages myself. Instead, they promised updates that haven't been helpful. I am eager to receive my packages promptly, but the current situation is causing unnecessary delays and inconvenience.

In the past, packages have been left in front of the double garage doors, which are 50 feet away from my house and not visible from inside. Two boxes with air fryers were left out in the rain until a visitor informed me. Thankfully, the items were not damaged. Once, a package was left in front of the back door of the garage, only 20 feet from the house door and not visible. I kindly ask if it's possible for the delivery person to walk an extra 20 feet and leave packages at the house door and knock. I'm expecting several deliveries this week and request that they be left by the door on the deck. There's no need for the delivery person to wait for me to open the door, just leaving the package by the door would suffice. Thank you for addressing this matter.

I am experiencing a recurring issue where my packages get redirected to hubs that are significantly farther from my location, causing delays and frustration. This inefficiency is becoming a consistent problem. I live at [redacted] Sycamore Drive, Union, KY [redacted]. Currently, I am tracking a package with the tracking number [redacted][redacted] that was supposed to arrive by Tuesday Jan 25, [redacted], but is now delayed until Thursday Jan. 27, [redacted]. The package was originally in Independence, KY, which is close to me, but was rerouted to Indianapolis, IN. This has happened before, with packages going from Independence, KY to Lexington, KY. The logistics of these reroutes are unacceptable. I would like to understand why this keeps happening and what steps can be taken to prevent it in the future. Best Regards, Paul P.

Tracking number [redacted]40. The shipper failed to coordinate the delivery date with me. I received notice yesterday that the shipment would arrive today, but as I am out of state, there will be no one available today or tomorrow to accept it. When I asked the phone representative to schedule the delivery for Monday, I was informed it was not possible for this shipping ticket and was instead recommended Tuesday, which also does not work for me. I have two viable options: 1. Deliver the 3 pieces on Monday after contacting Paige Wojcik at [redacted]. 2. Deliver the 3 pieces on Saturday to a different address, [redacted] N 57th Pl, Scottsdale, AZ. Please leave the boxes in the driveway without requiring a signature, as someone will be available after 7 PM. I am seeking assistance with this matter given my current location in Washington and the delivery destination in Arizona.

I was expecting a FedEx delivery that needed a signature. Upon noticing the delivery van parking on the side of the road instead of coming up my driveway, I witnessed the driver placing the package in my mailbox but then retrieving it before leaving. Despite my attempts to get the driver's attention, they drove off. I contacted FedEx promptly, and they informed me that I could pick up the package at their Rochester facility. When I asked for a contact number, I was informed they didn't have one but that a request would be submitted for someone to call me back. I believe it would be beneficial for the help desk to possess a phone number for immediate use rather than relying on the local facility to respond.

I sent a FedEx Priority Overnight package to James P. at [redacted] Mount Zion Rd, Morrow, GA [redacted] on January 18, [redacted]. The package contained a cashier's check for the medical care of a seriously ill child. Unfortunately, the check was incorrectly made out, and after being notified, I requested its immediate return. Despite opening an account for the return shipping, the package is still in Morrow, putting the child's health at risk. I have spoken to multiple FedEx representatives, but there has been no progress in resolving this urgent matter after 2 weeks. I am extremely frustrated and concerned about the child's well-being. The delays in returning the package are causing a life-threatening situation.

I am awaiting a package delivery from Walmart for Joe Veillon at [redacted] Hwy [redacted], Apt 3, Kinder, LA [redacted]. The FedEx tracking number provided by Walmart is [redacted]17. Upon checking the Walmart tracking site, it indicates there is an operational delay, and the delivery is now postponed until Tuesday, February 1st. Over the last three days, the FedEx status has consistently shown the package as "on FedEx vehicle for delivery - out for delivery," swiftly followed by "operational delay - no attempt made - delivery scheduled for next business day," with the latest delay set for February 1st. These update messages seem to suggest the package was in Kinder for delivery but remained undelivered for three consecutive days. This repetitive delay is quite frustrating.

Tracking Number: [redacted][redacted] I have had multiple issues with FedEx. I attempted to speak with a supervisor but was denied. I was informed my package is at the local post office, which cannot accept FedEx parcels. Despite being told my package was out for delivery multiple times, it has not arrived. I have left messages at the Omak facility with no response. Additionally, I was told they are facing driver shortages. Many people in the Methow Valley are frustrated. The local bulletin board is filled with complaints about FedEx in Omak, Washington, with no resolutions provided. There are reports of packages piling up at the facility's parking lot. I now avoid suppliers who use FedEx, even if it costs a little more. Consider hiring UPS for more reliable service. Customers deserve better service than what FedEx is providing. Best regards, Joe Caillier

I am encountering a significant issue with the delivery driver assigned to our location. Despite multiple complaints, the problem persists. Today, when I attempted to address the situation with the driver in person, he dismissively laughed and departed without resolving the issue. The concern pertains to packages being left unattended at our back door without any notification of delivery. Given that our shop is operational without constant presence in the back area, this practice is causing us to overlook important deliveries. Notably, on two occasions, packages valued at over $[redacted] were left exposed to the elements. The most recent delivery even arrived with a damaged package that likely would have been rejected. Repeated calls to FedEx have failed to yield a permanent solution. Regrettably, I am unable to reach the driver's supervisor due to restrictions in contacting the local hub. Urgent intervention is necessary to address this ongoing problem, as continued disregard for delivery protocol may force us to reject any future FedEx shipments. Regards, M.A. Manager of Harry's Guitar Shop

Hello, I purchased a TV from Best Buy as a gift for my wife on our wedding anniversary. The TV was supposed to be delivered yesterday, but it got stuck at the FedEx location in Kernersville, which is 20 miles away from me. Today, I received a text saying the delivery failed because they couldn't locate me, even though I'm at home all day and clearly provided my apartment information in the "manage delivery" instructions. I'm really frustrated with FedEx's unprofessional and careless service. I believe they need to improve their delivery services. I expect FedEx to deliver the TV to me by the end of the day today to resolve this issue.

Dear Mr. Frederick Smith, I'm writing to address the concerning delays with my package. Despite being only 40 miles away from its destination in Mexico, MO, my parcel has been stalled in Columbia, MO since Saturday, February 5, [redacted]. It's frustrating to see that it's been delayed again with a new delivery date of Tuesday, February 8, [redacted], especially when there are favorable weather conditions and normal traffic in the area. The tracking history shows that my package made a detour to Lenexa, KS, before being redirected back to Columbia, MO, which seems unnecessary and has caused further delays. I'm puzzled by the repeated delays and lack of movement despite already being in Columbia, MO. I'm considering contacting USPS for assistance if this issue persists. I would appreciate more insight into the reasons behind these delays beyond the generic status updates provided. Thank you for your attention to this matter. Sincerely, William R. Heath [redacted]

I anticipated a delivery and was informed of an estimated delivery time. Due to rain, the item I ordered needed to stay dry, so I monitored the driveway for the delivery truck. During my vigil, I received a text message from FedEx stating that my item was delivered, although no one had arrived at the driveway. I promptly called customer service to request they contact dispatch to intercept the driver and retrieve the package from the incorrect delivery location. Despite my efforts, they declined to call and claimed the delivery was made only 10 minutes earlier. I lodged a complaint, but now I received feedback that the case is closed with a resolution stating the item was delivered. However, I have not received it. What steps should I take next?

I encountered numerous obstacles when trying to reach a live person to address my issue. When I finally connected with someone, their accent made it challenging to communicate, and despite my efforts to seek assistance, they were unable to provide a resolution or connect me with another representative. Subsequent attempts to call back were unsuccessful as the automated system did not offer relevant options, leading to disconnections instead of connecting me to a live agent. My concern pertains to two packages that were declined as per my instructions on the door, with email notifications confirming the refusal. Despite this, I continued to receive updates indicating new delivery dates, with the latest stating that the packages were left at the front door, contradicting the refusal instructions still displayed. I am seeking clarification on the conflicting notifications received and requesting assistance in arranging the pick-up of the refused packages as I am not in close proximity to a FedEx store.

I think FedEx should compensate Gibson (employee in Mississippi who was shot at) while he is on leave. He should not have been required to return to that route. I believe the supervisors, especially the first one he contacted, should be let go. An internal investigation must be conducted, and potentially more supervisors should be dismissed. I hope Mr. Gibson takes legal action. FedEx should be ashamed of how this situation was managed. Anita B. Email: [redacted]

I submitted claim c-[redacted]1 and received an email today mentioning an addendum to a contract with FedEx related to transportation services. I am confused because I do not recall agreeing to such terms as I do not have a contract with FedEx. Apple is billing me $[redacted] for a lost shipment. I need clarification on this issue and hope for a resolution promptly.

Hello FedEx Team, I hope you are doing well. I have a question regarding the tracking information provided above. Is there a problem with the address causing a delay in delivery? Even though the system indicated that the package was out for delivery, I waited all day but no one arrived. What should I do now? Additionally, when I sent the box, it weighed 6 kg, but in your system, it shows as 13 kg. This discrepancy has left me confused. This is my first time using FedEx, so I would appreciate your assistance with this matter. Thank you, Ibrahim

My sister paid $74.10 for overnight delivery of time-sensitive documents, specifically a power of attorney for fund recovery from our late mother's bank account. Despite the urgency, the delivery arrived 3 days late instead of the promised next day. When my sister contacted your customer service for a partial refund due to the delayed service, she was met with dismissive responses. Excuses about bad weather were given instead of addressing her concerns. The lack of accountability shown by the customer service team is disheartening. Ultimately, after facing challenges with the bank due to the delayed document, I resorted to using USPS priority mail for a fee of $8.95, and the delivery was surprisingly quicker than expected. This experience highlights the difference in customer service between FedEx and the U.S. Postal Service, with the latter meeting expectations efficiently. It's disappointing that profit seems to take precedence over customer satisfaction at FedEx.

My package was supposed to be delivered today, but when I checked the online tracking, it showed that it had been loaded onto a delivery truck from The Perrysburg warehouse. I stayed home the entire day, but the package never arrived, and no one even rang the buzzer as instructed in the notes. I just rechecked the tracking, and it claims an attempt was made, stating that either no one was available or the business was closed, which is inaccurate. I've been experiencing many delivery issues with the Perrysburg warehouse in the past few months, and I am quite frustrated. Just to inform you, I will be at home all day tomorrow, Friday, February 18th, waiting for the delivery that was scheduled for February 15th and is now two days overdue.

I ordered a gift from Hallmark for my wife with expedited shipping for delivery by 02/14/[redacted]. Unfortunately, Fed Ex broke the package during transit and did not inform me. Upon contacting customer service, I was directed to file a claim and request a replacement from Hallmark. Despite my frustration with the situation, the representatives were unable to offer a satisfactory resolution. Eventually, I arranged for a replacement to be delivered to a nearby store with the help of a helpful Hallmark manager. The experience with Fed Ex's customer service was disappointing and has led me to reconsider using their services in the future. I appreciate Hallmark's efforts to resolve the issue and their empathetic approach.