FedEx Customer Service Issues

On Thursday, December 31st, I had a delivery issue with FedEx. A dispatcher called to inform me that the driver couldn't locate my address, which is [redacted] SE Downing Road, Holt, MO. My area's layout can be confusing as the road is split by Mo Hwy PP, with house numbers increasing to the north and decreasing to the south. Despite FedEx delivering here frequently, GPS systems, excluding Apple maps, lead drivers the wrong way. My mailbox is clearly marked as [redacted] on SE Downing Road, which is also visibly labeled. I've tried to provide directions to FedEx, but I've been instructed to fill out online forms instead. After contacting the shipper, Mr. Jay Knight at the confirmed address, I found out that the package was indeed correctly labeled. I am perplexed by the difficulty the driver experienced and the misinformation from the dispatcher. Despite my best efforts, I have been unable to reach anyone at FedEx to clarify the situation. The package in question contains a $[redacted] computer. Could you assist me in getting this message to the Kansas City dispatcher?

Tracking #[redacted]33 I tracked this delivery yesterday and was informed that it should arrive by the end of 1/3/21. I waited all day, foregoing other activities, not even getting a shower to ensure I wouldn't miss it. Unfortunately, the item didn't arrive. Today, I checked again and saw it was out for delivery once more. I contacted the local Ground office and spoke with an unhelpful representative who hung up on me mid-explanation. I may need to look for alternatives as my experience with this company has been frustrating.

I received a notification that my Google Pixel Buds 2 (black) were delivered on December 22. After searching around my property and not finding the package, I reached out to FedEx on 12/24 and opened a ticket for the missing delivery (ticket# [redacted]). Despite being told FedEx would investigate, I have not received any updates. I am concerned as this was a gift for my son and would appreciate any assistance. I am looking to confirm the delivery address, track down the package, and if needed, understand the process for getting a replacement. Thank you for any support you can offer. Sincerely, Dorinna T.

I have not received my package which was a Christmas present for my twin grandbabies. I placed my order on 12/14 with an expected delivery date of 12/22. The tracking number is [redacted]30. On Christmas Eve, the status showed "In Transit," and I hoped it would still arrive by Christmas Day, but it didn't. On 12/29, the notification stated the package was shipped on 12/28 and delivered on 12/19, which is impossible. We have checked with our neighbors and found no sign of the package. The tracking information says it was left at the front door, but it's missing. We have always been satisfied with your delivery services and received our orders on time. Please assist in locating our package, as it was a Christmas gift for our cherished babies. Thank you for your help in resolving this matter.

Today, my FedEx delivery from Chewy.com, with tracking number [redacted]80, was left on the ground in a plastic bag at Sagle and Rocky Rd, 1 1/2 miles away from my home. The delivery person then called to inform me of the location. UPS successfully delivered to my house without issue today. I have notified Chewy.com about the situation and expressed my dissatisfaction with their delivery service. If improvements are not made, I will consider ordering from elsewhere in the future.

Dear Customer Service Team, I am a new customer who is disappointed with my first experience using your services. I have been on hold for over fifty-eight minutes trying to reach someone, which is unacceptable for a company of your size. I suggest implementing a call back service and offering online chat support to improve customer experience. Hiring more representatives would also be beneficial, considering the company's annual revenue and the current high demand for employment. I have high expectations for your company and believe you can provide better service to your customers. Aside from the lack of customer service and an outdated website, I have noticed unexpected additional charges on my account for packages of the same size and weight. The shipping cost seemed disproportionate and unclear. I hope to see an improvement in customer service and a resolution to these issues soon. Sincerely, B. Mistak Small Business Owner

Dear forum members, I am writing to share my recent frustrating experience with the FedEx delivery driver. Usually, our packages are brought right to our home by various carriers, but lately, the FedEx driver has been leaving them at the end of our road. This caused a problem for us today when I couldn't find my package despite receiving a delivery notification. Due to health issues, I couldn't go out to look for it, so my husband had to walk quite a distance to find the package hanging on a fence. I wanted to bring this to your attention and hope for better service in the future. Thank you, Kathy and Paul Moody

Today, I was at home waiting to sign for a package when I received a text stating delivery was attempted but no one was home. Despite being home, I never heard a knock or the doorbell. Disappointed by the lack of attempt to contact me, I must now travel to a distant facility to pick up the package I could have received at home. Tracking #[redacted]71 Door Tag [redacted]16. This situation has needlessly complicated what should have been a simple delivery process.

Hello, My name is Bodunwa Akinwale. I had a parcel sent to me from Nigeria to the UK, and I was informed that it would arrive by 12pm today. When I checked the tracking information at 12pm, I discovered that it had been delivered to another address at 7:53am today, which is not acceptable. The correct address is 3C Hawthorne Drive, Frimley. I contacted customer service, and they explained that it was delivered to number 8 Hawthorne Drive, which is not the correct address. They apologized and assured me that I would receive the parcel within 24 hours. I am filing this complaint because I need the parcel by 5pm today, and I am concerned about not having it on time. I look forward to a prompt response. Sincerely, Bodunwa Akinwale Tracking Number: [redacted] Email: [redacted]

Regarding tracking number 9[redacted] [redacted] for a delivery on 1-13-20 at 2:24 PM, I have filed a claim with one of your agents, Case ID# [redacted]. Our newly installed $30,[redacted] driveway was damaged by a delivery person using a Penske truck instead of an authorized FedEx vehicle. This driver consistently leaves rubber marks on our property and this time left a significant amount due to reckless driving. I have tried to address this issue without success. We demand that this driver is prohibited from using our driveway for deliveries. We are now facing the task of cleaning up the mess left behind. I expect immediate action on this matter or I will escalate it to the CEO of FedEx. Additionally, the lack of local contact numbers and difficulty reaching customer service representatives in other countries contribute to poor customer service.

The delivery person left my medication at the bottom of the stairs instead of placing it on the covered porch. For my recent chewy order, he also left it on the stairs instead of bringing it under the roof as requested. After requesting him to bring it onto the roller cart, he only brought it to the top of the stairs where I couldn't easily move it. When I called out for him to return, he seemed confused and delivered the package to my neighbor while I was left waiting on the porch.

I am experiencing challenges with a package delivery. Despite signing the door tag for release, the online tracking indicates a failed second attempt without a visible second tag. Customer service has provided conflicting information, though their assistance has been appreciated. I sought to request a package hold for pickup on January 17th but encountered difficulties through the app. I am uncertain how to proceed or who to contact for resolution. It is concerning that missing the third delivery may result in the package being returned. Currently, my only recourse seems to be waiting until Tuesday for delivery. Any guidance on how to navigate this situation and facilitate timely pickup would be greatly appreciated. Thank you for your assistance. - C. Maas

I am inquiring about a recent delivery marked as completed by the driver. However, the package was not brought to my residence as indicated. Given the inclement weather, I understand challenges faced by delivery trucks reaching my location. I prefer packages to be deposited at an alternative site if needed. It would be helpful if notifications could specify where the package was placed to avoid the current situation of having to track it down through inquiries. A simple courtesy call to relay the information is all that is required. As of now, I am informed that my package is under review with promises of future updates. I suggest speaking directly with the driver regarding the delivery location instead of invoking weather-related excuses that might not always apply. Over the years, I have encountered similar issues. I am simply seeking clarity on the whereabouts of my $[redacted].00 package, inclusive of shipping costs, with tracking number [redacted]74. I am also anticipating another delivery today and am curious about its destination.

I checked online and it shows that my package (tracking number [redacted][redacted]) was delivered yesterday at 1:32 p.m. When my husband arrived home around 4:50 p.m., he found the package in a clear plastic bag hanging from a hook on a tree near the end of our driveway. This should never happen! Our driveway is about an 8th of a mile long, and the package's placement was visible to anyone passing by who could have easily taken it without being noticed. We have specifically requested that all packages be left at our front door. If the FedEx driver is unable to do so because of winter weather conditions affecting our driveway, we would prefer a delivery attempt notice and the option to pick up the package at a local FedEx facility or the main FedEx site. While this type of incident is rare, it has happened before. I would appreciate your guidance on how to prevent this from occurring in the future. Thank you for your assistance.

I've experienced multiple instances where packages are mistakenly delivered to [redacted] Phillip Drew Drive instead of my address, [redacted] Justus Drive, both in Johnson City, TN. Despite the clear address markings, the recipients at the wrong address have been reluctant to return my items. Confronting them has not helped, and it's concerning that some drivers are not checking the addresses carefully. It's frustrating that this oversight is causing such inconvenience. For example, a pair of $[redacted] shoes was left at the wrong house, and when I retrieved it, the package had been opened, and the shoes seemed used.

I recently received a package intended for my neighbor, Benita Rierson, who lives at [redacted] Quivira Rd, McPherson, KS [redacted]. My correct address is [redacted] 18th Ave, McPherson, KS [redacted], located across the road from the intended address. I handed over the package to Benita Rierson myself. I suggest training delivery drivers in GPS navigation to ensure accurate deliveries. This misdelivery issue has occurred multiple times since the summer of [redacted]. For safety reasons at my residence on a hill with limited visibility, explaining why our mailbox is on Quivira at our second driveway, it's crucial for delivery personnel to be aware of addresses before drop-offs. Understanding the orientation of Quivira running East and West and 18th Ave. running North and South can help prevent future misdeliveries. Thank you for addressing this matter to enhance delivery accuracy.

RE: Shipment #: [redacted]21 I recently ordered a 5 cubic foot freezer to address issues with my current failing refrigerator. Despite being home and expecting the delivery on 23 Jan [redacted], I was informed via text that an attempt had been made but no one was home, which was not the case. Despite reaching out for help and being assured of a return, the delivery did not happen. After more failed attempts, I received a new delivery date for Monday the 25th. Unfortunately, this did not happen either, leading to significant expenses on dry ice to preserve my frozen items. Despite providing accurate address details and cooperating with customer service, the delivery attempts have been unsuccessful. I was assigned a 'confirmation' number: [redacted], but the issue remains unresolved. I am seeking assistance as I am currently without the freezer and have incurred additional costs. Regards, Reggie P. [redacted] [redacted]

I reside in Arcadia Village, Arcadia, FL. Lately, packages are being left at the Cantina Mailboxes location instead of being delivered to our homes. The packages have our addresses on them and customers are paying for delivery services, so they should not be left out in the open as they are. This issue seems to be escalating as yesterday, six packages were dumped there. I had a delivery of oranges scheduled for last Friday, but they did not arrive. Checking the tracking information on Saturday showed the delivery as pending. These are perishable items! Additionally, my husband's Worx order did not arrive as scheduled; it sat in Tampa for 12 days, taking a total of 15 days to reach us from North Carolina. The delays in receiving packages are unacceptable considering the amount we pay for shipping. Shipments should be brought to our doors, not left elsewhere.

I have attempted twice to enter the activation code for FedEx's Delivery Manager to specify my delivery preferences. However, upon entering the code and logging in, a loading circle appears and never completes the process. The system then requires requesting a new code by mail, which delays the process by a few weeks. It feels like a tactic to make customers believe they can choose their delivery spot without actual compliance from FedEx. I wish to have the option to select delivery locations without facing this issue. I plan to reach out to FedEx using the contact details provided instead of requesting another activation code and experiencing the same problem on my computer.

I've been patient, but I can't wait any longer. The item I bought was dropped off by a FedEx driver carelessly. I've tried multiple times to schedule a replacement and return of the old unit, but it keeps getting rescheduled incorrectly. I've incurred $[redacted] in extra charges because of this mess, and now the item, broken by your driver and mishandled, is back in my yard. It was meant to be returned in December! Please get it out of my yard today. This situation is unacceptable. I can't keep paying for your company's mistakes. If this isn't fixed immediately, I'll have to seek legal action. Please contact me via email promptly.