Fandango Customer Service Issues

I was in a rush to purchase Spider-Man tickets and entered my card details multiple times due to the site not loading properly. Even though I didn't receive a confirmation email and the transaction failed on the website, my card and PayPal were still charged. I am unsure how to proceed with requesting a refund as I didn't receive a confirmation code.

I bought 5 tickets for the "Christmas with the Chosen" event on Nov 29, [redacted], for the show on Dec 8, [redacted], at Malco Theater in Winchester, KY. My bank statement shows the charge of $80.50 for the tickets, but I never received a confirmation email. I've checked my email and spam folders without finding it. I need the tickets for tomorrow night's event. Could you resend the confirmation email? Purchased under: C. Wilson Email: [redacted]

I bought two tickets for The Chosen Messengers Christmas movie on December 13. I thought it was in San Jose but got a confirmation that it's in San Bruno. Since I live in Santa Cruz, San Bruno is too far for me. I want to exchange the two tickets for one ticket to the 1 PM showing in San Jose Oak Ridge 20 on Blossom Hill Road at 12:30 PM. Thanks, Jenifer W.

My friends bought the tickets for us using their gift card and our debit card. The total was over $50, with us paying $30 in cash. I'd like a refund for the cash portion. I understand the gift card refund will be in the form of a gift card, but I'm mainly concerned about the $30. We are regular Fandango users and I hope this issue can be resolved without any problems. Thank you for your assistance.

I used my Fandango credit to purchase tickets, and after requesting a refund due to my son being unwell, I was redirected and the refund was confirmed. However, my credit has not yet been refunded, and I am unable to repurchase tickets. How long does it take for the credit to be refunded so I can buy new tickets? I intend to use my Fandango credit for an 11:40 am show and would appreciate assistance. Thank you.

I mistakenly purchased tickets for a theater in a different state and need to cancel or exchange them for a local theater. I have submitted two service tickets and made multiple calls in the past five days, experiencing a 30-minute wait on hold that led to a disconnection. Despite leaving my call-back number, I have not received a response. I am seeking assistance regarding my order # WRKMJGR. Thank you.

I used your website to purchase movie tickets, intending to use up $2.36 on a gift card and secure advance tickets. I bought 7 tickets, but upon arriving at the closed theater due to bad weather, my children were disappointed. I waited on hold for customer service for one hour and 23 minutes, unable to reach anyone for a refund. I'm frustrated that I wasn't notified of the cancellation and couldn't contact your team. Before the 2:00 showtime, my family discovered the closure. I seek assistance with a refund for multiple tickets. My order number is #A[redacted]. Your prompt attention is appreciated. Thank you, -Danielle

On February 18th, my husband and I intended to buy tickets to watch "Dog" with our grandchildren for Saturday, February 19th. However, we mistakenly purchased tickets for the 3:30 show at Plymouth 10 theater for the wrong date. We realized this on Saturday morning and unsuccessfully tried to reach the theater. So, we bought extra tickets for the correct day spending an additional $48.56. Following the movie, we spoke to Manager Joe Oehlert about our situation, and he kindly refunded us the extra money. I want to express my gratitude towards Joe Oehlert for his efficiency and understanding in handling our issue. He provided excellent customer service and was a pleasure to deal with. Kindly update your records accordingly. Thank you.

I bought tickets for Doctor Strange and the Multiverse of Madness for 8 people - my friends, some parents, and myself. Due to an error, I unintentionally selected Thursday at 8:30 instead of Friday. I was working when the mistake was noticed at 8:24. I recalled hearing tickets are exchangeable or refundable before the movie starts. With my mom's Fandango VIP account, I attempted to rectify the issue, but realized the same rules applied. The live chat option was unhelpful after 2 hours of waiting, so here I am seeking help. I prefer an exchange, but a refund is acceptable too since I will repurchase the tickets. Being only 15, paying $[redacted] for a movie I missed is something I hope to resolve. Your assistance is appreciated.

I inadvertently bought movie tickets that my boyfriend had already purchased. I am seeking a refund for the duplicate transaction. Below are the transaction details. Transaction ID: 4SU76863P[redacted]D Transaction Date: Jun 16, [redacted] 19:32:58 PDT Merchant: Fandango Amount: $27.66 USD I appreciate your assistance in resolving this matter. Thank you for your help.

I believe I may have had an account as I discovered an email of me purchasing tickets on Aug 28, [redacted]. The email address I have on file is [redacted] However, when I attempt to access it, I am prompted to reset my password via email, which I am not receiving. I am uncertain of my account's username. Why am I not receiving the email to reset my password and how can I retrieve my username? In an effort to access my account, I tried to create a new one, but I did not see where to set a username during the sign-up process. I originally used my Gmail account ([redacted]) for this. Despite creating a new account, I am informed that there is an existing account and am prompted for a username, not allowing me to proceed. I am stuck as there is no option provided if you forgot your username, only for the password. How can I resolve this issue? Would my account associated with the purchase on Aug 28, [redacted], be closed if no further purchases were made? Any assistance would be appreciated. Thank you, E.C.

After researching movies in Sonoma County, my family and I opted to watch the Jurassic Park movie. While trying to buy tickets online for Airport Cinema, I noticed it redirected me to Modesto instead. Even though I didn't complete the purchase by pressing the "done" button, I later found out I was charged. The movie time was also incorrect, starting at 2:20 instead of 1:10 as advertised. Confused and frustrated, I attempted to contact customer service to no avail. I am now planning to dispute the unauthorized charge with my credit card company. I urge for a full refund due to the mix-up, as we specifically searched for a local cinema in Sonoma County.

I have attempted to request an exchange for my Fandango CR ticket online three times in the past few weeks. However, each time I tried, I was directed to contact someone instead of being able to complete it online. Despite my multiple efforts, I have not received any response to my calls or emails. I am currently seeking an exchange credit for two Minion movie tickets for tomorrow and an additional Fandango card. I have faced numerous issues with Fandango's customer service lately, particularly with unresponsive communication. Prior to COVID, I never encountered such problems, but the quality of service has declined significantly. My preferred contact method is email.

I am requesting assistance with applying Fandango credit to my account for four separate ticket purchases made on different days. I attempted to cancel these tickets prior to the showtimes, even well within the 24-hour window, but was unsuccessful in requesting an exchange credit online as instructed, prompting me to call. Despite reaching out multiple times via email and phone to Customer Support, I have not received any replies or resolutions on the matter. The confirmation numbers for the tickets requiring attention are as follows: #[redacted][redacted] for $17.33, #[redacted][redacted] for $25.98, #[redacted][redacted] for $40.55, and #[redacted][redacted] for $16.22. I can be reached at [redacted], or I kindly request that these credits are promptly applied to my Fandango account to facilitate future purchases as I have not utilized them yet. I eagerly anticipate a response from Fandango to swiftly address and resolve these issues. Thank you for your attention to this matter. Sincerely, Kristen Davis.

Due to my husband's pancreatic cancer, we couldn't make it to the movie I bought tickets for on Tuesday, the 31st. The film, "Megan," was scheduled for 4:35 at Tanforan Mall. The company is refusing a refund with excuses since it's after the showtime, but I believe it's unjust not to offer a refund in this circumstance. Not providing a refund for a missed movie is unacceptable, especially given the situation. I urge the company to consider the compassionate and logical choice of issuing a refund. It may only be $18.75, but it is still my money, and withholding it is not ethical. A company that treats customers this way shouldn't be able to thrive, so I expect a resolution promptly.

I bought tickets believing they were for Saturday, March 4th. On Friday, March 3rd, I received an email about the show and discovered my error. I acknowledge this mistake is mine, but is it possible to get a refund for the Friday night tickets? I tried to buy new tickets, but the theater is facing internal problems with processing payments. Thank you!

On March 31, [redacted], I purchased 1 Senior and 1 Adult ticket with Confirmation WMWC2LJ. Due to a colleague's unavailability, I exchanged the tickets for the next day with Confirmation EXH-WMWC2LJ. The process was surprisingly smooth, and I was informed that I would receive an email confirmation. I received an email with Exchange Confirmation WMWC2LJ. When I presented this at the theater, using number WMWC2LJ, they were unable to locate the tickets, leading me to repurchase them. The theater advised seeking a refund from Fandango. It seems GTC and Fandango are not linked. In my online account, the exchange confirmation is WKTWZCK (the third number provided), while the confirmation email displayed at the theater was WMWC2LJ. I am requesting a refund or credit on my Fandango account for $26.78. Despite acknowledging the error, Fandango has declined to refund or credit me, citing an inability to make exceptions.

I recently purchased movie tickets through my Fandango account, paid via PayPal, but the tickets are not showing in my account. My husband also encountered issues with them not recognizing my rewards number for the theater chain we purchased from, resulting in an extra service fee. However, upon checking, I can now see my membership number is still on the account. Can you assist me in locating the tickets and removing the additional charge?

On Thursday, May 4, I attempted to buy two senior tickets for "Guardians of The Galaxy Vol. 3" at AMC Sunset 24 theaters in Miami, FL using my phone. Instead of providing tickets for AMC Sunset 24, Fandango directed me to Silverspot Cinemas. Unfortunately, we realized this upon arriving at the theater, missing the beginning of the movie. I am requesting a full refund as I am no longer in Miami and was only visiting for the weekend. Thank you for your assistance. Sincerely, A.J. Munoz

I need to dispute a charge on my Visa credit card made on 05/21/[redacted] for $9.73 to AMCPLUS.COM in NY labeled as "CABLE AND OTHER PAY TELEVISION SERVICES." I was away on vacation when this purchase was made.