FanDuel Customer Service Issues

Hello, I need assistance regarding a promotion I participated in. I joined the "Mtn Dew Super Trey Day - 3-Point Bonus" promotion on March 2nd at 8:40 PM, and my entry was confirmed. Today, on March 3rd, I placed a $25 bet on Ja Morant to score the first basket in the Memphis Grizzlies vs. Boston Celtics game at odds of +[redacted]. The total wager was $25, with a potential payout of $[redacted].50. However, I have not yet received the bonus credit promised in the promotion, which was $1 in site credit for each three-pointer both teams made in the game, up to $25. Kindly assist me with this issue. Thank you.

I did not receive the bonus credit for the "College Basketball 3-point Bonus" promotion that I participated in on 3/5 at 2:40 AM. I placed a $25 bet on North Carolina at Duke with a spread of +12 and odds of -[redacted]. The total wager was $25 with a total potential payout of $[redacted].50. Despite following the promotion's guidelines, the bonus credits were not applied to my account. Can someone please assist me with this issue? Promotion Details: "College Basketball 3-point Bonus Place a $25+ wager on the UNC at Duke Basketball Game on 03/05, and receive $1 bonus site credit for each 3-pointer scored by both teams. Maximum bonus is $25. Credits will be issued within 72 hours and expire in 7 days. Restrictions apply."

Hello, I am reaching out for help regarding the "Casino 5 on 5" Promo from 3/15 to 4/4. On 3/24 at 11:36 AM, I placed a $5 bet on Villanova for the Michigan vs. Villanova NCAAB game, but I have not received the $5 casino site credit as per the promotion. I kindly request to be credited with the $5 casino bonus. Thank you.

They have taken all my SSD money and are attempting to extort me by insisting I visit a bank where I no longer hold an account. I believed they were double billing me, which led to numerous overdraft fees. While they refunded me the amount, they failed to provide written confirmation. Specifically, on 1-10, FanDuel wrongly charged me for two transactions totaling $[redacted] when there was just one. As a person with disabilities including high blood pressure, diabetes, COPD, edema, and a history of serious injuries, this financial issue is putting my utilities and living situation at risk. They claim to be holding the $[redacted] and my other funds for 90 days. I possess screenshots and recordings to prove my case and refuse to pay for a third time after already settling the bill twice.

Subject: Account Suspension and Refund Request Hello, I am Richard Holmes, and I am writing to address issues regarding my recent experience with my Fanduel account. I joined on 4/7/[redacted], placed a successful bet on 4/8/[redacted], and then found my account suspended on 4/9/[redacted], along with an email explanation from FanDuel Support on 04/11/[redacted]. I am requesting the closure of my account and the refund of my balance of $25 to be sent by check to my address at [redacted] Catalpa Lane, New Baltimore, MI [redacted]. I do not wish to reactivate my account and decline the instructions in the received email. Despite reaching out previously without response, this is my fourth attempt to get in touch. Please address this matter promptly. Thank you, R.H.

While caring for my 89-year-old father during our visit to Nashville, Tennessee, I decided to deposit $1,[redacted] into my account on a betting app for a risk-free bet. However, the amount was deducted from my account instead of being used as a free bet. Despite my attempts to contact support for four hours that night, I only received automated responses and emails, as my father fell ill, preventing me from responding within 48 hours. As a result, the company closed my account without further communication, causing me to lose a significant amount of money. This experience has been distressing as I had not intended to gamble the money but wanted to enjoy a fun activity with my father. Despite multiple emails sent to the company, I have yet to receive a resolution, and they are now asking me to open a new ticket, which is frustrating given the circumstances.

I contacted FanDuel through their live chat on Monday morning last week looking for support, but I was met with a dismissive attitude and no sense of urgency about my situation. After attempting to log into my account from both my laptop and phone, I found myself locked out. Despite trying to reset my password multiple times, I could not regain access. The Support chat informed me that I would need to wait 24 hours before receiving any help, which has not materialized even now on Saturday. Given that my account details suddenly did not match after over a decade of use, I suspect foul play. I have even considered that my account may have been hacked or tampered with, possibly even by someone affiliated with FanDuel. I have reported this to The Better Business Bureau and Complain.biz, but no resolution has been provided. It is concerning that such a technical issue has not been addressed promptly by FanDuel's Website Maintenance Team, especially considering the sensitive information tied to my account.

I recently signed up on your website, but I'm having trouble accessing my account. When I joined, I found it unusual that the first thing asked for was my site name, followed by password. Despite the simple registration process, I can't seem to log in now. I deposited $10 and placed a $5 bet, expecting $[redacted] site credit, but I'm unable to access my account to use it. It's frustrating that after messing around the site froze, and my email and password don't match. The lack of a phone number for assistance is disappointing, and the chat support was unhelpful. I'm determined to resolve this issue as soon as possible as I am eager to start betting.

I was convinced to join Fadual during the Super Bowl, but quickly realized I know very little about football at my age of almost 80. I made only one bet and then wanted out, but felt the only way was to claim I had a gambling problem, which is not true. My husband and I enjoy going to Harrah's in Metropolis once a year for vacation. Unfortunately, during our last visit, I was denied a new player card due to the misunderstanding about a gambling problem. I have tried explaining the situation and contacted various places for help, but I am still unable to be released from the restriction. This is the only vacation my husband looks forward to as he has health issues, and I cannot leave him alone. Please assist me in resolving this issue and guide me on how to obtain the release. Mildred F.

Hello, My name is Jimmy Tong. I have an online Fanduel Sportsbook account under the username [redacted] My account was temporarily suspended on 9/30/[redacted] due to a potential security concern. It has been over a week, and I have not received any updates from Fanduel about the resolution. I would like to know the status of this process and when I can expect to regain access to my account so I can re-engage with the platform. Once access is restored, I plan to promptly update my password to enhance security measures. I look forward to a prompt response, ideally by tomorrow. Thank you in advance for your assistance and attention to this matter. Best regards, Jimmy

My girlfriend has been having trouble with her account after winning some money on an online gaming platform. She struggles to remember passwords and keeps getting locked out. Due to her phone issues, she can't access her email for confirmation. We managed to change the email for notifications on the fantasy app but had issues with cashing out. Her account got suspended, and we are not getting any clear answers or resolutions despite numerous attempts to contact customer service. We even went through the identity verification process but still have heard nothing back. This whole situation is incredibly frustrating, especially considering the amount of money I've invested in my account. The lack of response from FanDuel is adding to the aggravation, and I feel like we've been deceived. I desperately need help to sort out this mess and regain access to our accounts.

My account is currently suspended on FanDuel, and I am incredibly frustrated with their lack of responsiveness. I have $1,[redacted] in my account, and despite their promise to respond within 24 hours, I am left waiting for 3 to 4 days. When I do finally receive a reply, it contains empty promises like "we appreciate your patience," and "our team is working on it," with no real progress. They requested photos of my license, a picture of me, and a picture of me holding a sign with the current date, but I have not received any further communication after submitting these. I have provided all necessary identification, so I am unsure why I am being treated this way. The sporadic and unhelpful emails I receive only add to my frustration, especially since I have been sending multiple messages a day and have only received three inadequate responses in the past 10 days.

I have been locked out of my account and despite sending emails and providing the requested ID photos, I have not received any helpful responses. The number of days since this issue started keeps showing up as asterisks, making it difficult to track. It seems like there is a deliberate attempt to conceal information. It has been about ten days, and I have only received three unhelpful responses that do not provide any answers. This situation has left me confused and frustrated. I plan to warn others against using FanDuel and recommend alternatives like Caesars or DraftKings. In the past, DraftKings resolved my issues promptly and efficiently, unlike the slow and glitchy customer service at FanDuel. Despite being a loyal and paying customer, I feel neglected and believe that FanDuel might not care about their customers. I requested an in-person cashout of over $[redacted], but my account got locked, and I am continuously receiving unhelpful responses every few days while reaching out multiple times daily in frustration.

I was referred to Fandual by a friend for their promotion where you wager $10 in the casino to get a $50 bonus, then bet $10 in sports to get another $50 bonus. I didn't receive my casino bonus initially but the chat support manually added it for me. Today, when I placed my $10 sports bet as 5, 3, and 2 dollars, they said it needed to be one full $10 bet, which wasn't specified in the rules. Additionally, they mentioned I had to deposit money even though it wasn't part of the promotion details. Despite making two deposits previously, they only offered me a $25 bonus instead of $50, citing that I already received $50 on my first wager. I had evidence of the promotion in a screenshot, but they persisted on a different offer. In the end, they only granted a $25 bonus instead of the $50 I should have received according to the promotion.

I am currently facing a problem restoring my FanDuel account. I misunderstood the account deactivation process and mistakenly requested my account be permanently closed. I was unaware that only one account is allowed per person. I would appreciate having my original account restored or being provided with a new account under my details so I can continue enjoying FanDuel within the rules.

Since October [redacted], I've had a FanDuel account where I placed bets in Virginia. With Maryland legalizing sports betting via FanDuel, I've been unable to place bets as my identity can't be verified, despite successful login ([redacted]7). I've reached out to customer service five times in the last 48 hours with no resolution. I was promised a response within 24 hours, which did not happen. I seek access to my account or a refund of my balance.

I participated in their refer-a-friend promotion and was due to get $50 in casino credit within 72 hours of my friend signing up and making a first deposit of at least $10. My friend and I completed all the necessary steps by 11-21-[redacted], but it's been well over 72 hours since then. I've reached out to customer service via chat multiple times. Initially, they asked for my friend's email to verify our eligibility for the credit. Once I provided that, they mentioned needing approval from a higher-up due to my friend's account being connected to Fanduel in Pennsylvania instead of signing up through my Michigan link. Despite promises of a resolution within 24 hours via email, I have not received any updates or the credit we are owed.

On November 30th, I encountered issues accessing my two late NBA single games to modify my lineup. It seems there were technical difficulties on your end. I am requesting a refund of $6 for this inconvenience. I attempted to resolve the problem through the chat function three times but faced extended waiting periods and was informed no agents were accessible when it was my turn. Some complimentary games could help address the frustrations caused by these shortcomings.

My account has a significant amount of funds that have been put on hold due to suspicious behavior that I personally reported. They assured me that an investigation would take place and my account would be reinstated afterward. It has now been more than two months, and I have not received any updates regarding the resolution. Despite reaching out to customer service four times, I have been unable to obtain any information as they claim the accounts team is responsible but inaccessible to customer service. This lack of communication is unacceptable, leaving me anxious about the possibility of losing access to my account and the funds within it.

I have been facing difficulties for several days now. I am unable to regain access to my account despite multiple attempts to reset my password. I have not received any response via email or phone, leaving me frustrated. As of now, it appears that my funds are inaccessible, and I am considering legal action to recover them. I expect a prompt resolution to this issue, including a refund of my funds. I find it unreasonable to pay extra fees for a service as basic as password reset. Urgent action is required, or I will involve my attorney. I appreciate a timely response within 24 hours before further steps are taken. Thank you.