Facebook Customer Service Issues

I recently received a notification from Facebook informing me that someone else had accessed my account. Despite my denial, I was prompted to change my password. However, the platform did not recognize my current password. I reset it using a code sent to my old phone number, only to discover I was logged into a Jonathan Morgan's account. I logged out and attempted to regain access to my account, but I couldn't receive the verification code as it was being sent to my outdated phone numbers. I have been trying to resolve this issue all night without success. I urgently need assistance to regain access to my account.

Hello Team, I kindly ask Facebook to please keep my friend's account active indefinitely. Unfortunately, she and her family tragically passed away in a car accident. I cherish the memories we shared that are documented on her Facebook account through comments, pictures, and more. I sincerely urge you not to deactivate her account. If this request can be fulfilled, I will provide her username. Thank you.

Today, on 10/30/[redacted] around 9 pm EST, my Facebook account password was changed without my permission. I still have access to the email linked to the account at [redacted] When I tried to reset the password, it's asking to send a code to a different email address, c***@hotmail.com, which is not mine. I do not have a Hotmail account. My phone number is usually how I log in. Your help in resolving this issue is greatly appreciated.

A little over a year ago, my ex took control of my email account, and I haven't been able to regain access to it. This has caused issues with my Facebook account because she linked it to my Yahoo email, travisvold at yahoo.com. She now uses an iPhone 6 and a Mac computer. I suspect that the recovery phone number and email address have been changed to hers, [redacted] and alternateangel, respectively. I fear that important personal information related to custody matters, taxes, and other sensitive details concerning my ex-wife and my two daughters are at risk.

I am currently locked out of my Facebook account until I verify my identity using a mobile number that I no longer have access to. Unfortunately, there are no other options available for me. It feels like I'm dealing with a virus popup due to the aggressive and forceful verification message. This issue is preventing me from accessing not only Facebook but also Messenger and various apps linked to my Facebook login.

I recently received 30 days in Facebook jail for mentioning Muslims and 9-11 in the same sentence without using any racial slurs, and now I'm under review for saying Mexican. These are simply ethnic names or religions, yet I feel harassed and bullied. I often hear derogatory terms directed at me for being a Southern white man, while Facebook allows videos depicting violence against Trump supporters or racially motivated speeches against whites. This seems unfair as no one alive today was a slave or owned one. I am frustrated that I can't make factual statements. I intend to investigate this further as I refuse to let social media target a specific group based on race or political beliefs. I await your response. Thank you.

Hello, I'm Kimberly Davias. I suspect that my account has been hacked once again. Mark Parker Jr. has been hacking into my phone and Facebook account for years. When I tried to use Facebook on Tuesday evening, I couldn't search or access settings to report issues or logout. It seems like Mark still has access to my account, despite me blocking him previously. He spreads false rumors about me, and I feel like my privacy is invaded. I want to take legal action against him. I feel frustrated and helpless, constantly seeking help from my friends who doubt me. I need assistance to resolve this ongoing issue with the persistent hacker. Thank you.

I recently sold a phone on FB Marketplace for $[redacted] to a buyer who promised payment via PayPal. After sending the tracking number for the shipment as requested, I realized it was a scam when the money didn’t actually come through. This unfortunate experience has deterred me from using online platforms for sales in the future. Any assistance or advice on how to handle this situation would be greatly valued.

My name is Kim D. I am currently facing issues with my account being hijacked for two days. This situation is causing me great distress as I am unable to search, adjust settings, log out, or comment on posts. I suspect individuals like Jen V. and Mark Parker Jr. may be involved in hacking my account persistently over the years. I reported this concerning problem yesterday, and although there was a temporary fix, it seems that fake accounts have taken over especially at night. I am frustrated and feel like I am being targeted unfairly. The presence of multiple accounts with my name on Facebook only adds to the complexity of the situation. I hope to receive clarity and assistance soon as this ordeal is causing me undue stress. Sincerely, Kimberly Davias

I forgot my password and attempted to use the verification access codes. Initially, about 10 codes were sent to my email, as I didn't want to use my phone number since only I have access to it. Eventually, I used both my email and phone number. However, at one point, the system refused to acknowledge my email address, and regardless of the code sent, both Messenger and Facebook declined it and subsequently blocked me. I want to clarify that I am not involved in anything political. They also requested my ID, which I have not provided.

My Facebook account appears to be deactivated. When I attempt to confirm my ownership, it states it will send a code to a phone number I no longer have access to. In the past, I could name friends in photos or contact selected contacts for help, but now I am stuck with this unfamiliar phone number. I hope someone can help me. I have a working cell phone and email, so I don't understand why this issue cannot be resolved. Thank you in advance. - Richard

I am having trouble deleting my Facebook account. When I input my password, it says it's incorrect. I tried to reset my password by requesting a code via email, but when I enter it, a message appears saying the account is already active. I am unable to access the settings. Additionally, I have another Facebook account but cannot use my phone number because it's linked to the account I want to delete. This situation has left me feeling extremely frustrated. Thank you for any assistance you can provide.

I need help urgently. My friend played a prank on me by sending a video to my Facebook Messenger. In a rush, I forwarded it without watching. Immediately after, my Facebook and Instagram accounts got blocked due to the video being inappropriate. It turns out the video was about child abuse. I realize my mistake. Please assist me in resolving this issue promptly. Username for Facebook Account: [redacted]

I created a personal Facebook page, but I preferred having a business page. After uploading some photos, my page was disabled half an hour later. I provided a photo as requested to verify my identity. Despite sending another photo through the support center, I have not received any communication or confirmation email regarding the account's status. I simply want to be able to use my Facebook account again.

I have been logged into my account for nearly two years now. I created it back in [redacted]. Unfortunately, I have lost access to both the email address and phone number associated with the account. The recovery process provided by the platform is not effective for me. Despite multiple attempts, I keep encountering the same loop without success. I even tried the identification process for a disabled account, but it appears that my account is not disabled. The system directed me to the "help" center for the appropriate recovery options. I am eager to regain access to my account as it contains precious photos of my children. I would greatly appreciate any assistance in resolving this matter.

Hello, I am Miraziz from Uzbekistan. I recently created a Facebook account called "Namangan Fez," but today I got automatically logged out. I was prompted to answer some questions and upload a photo of myself. After that, Facebook informed me that I cannot access my account at the moment and that they are reviewing my submission. I am puzzled as to why this has happened since I created the account myself and now I am unable to log in. I am feeling quite disappointed with this situation. I appreciate your prompt response. Thank you in advance.

I allowed someone to use my phone, and while using it, he changed my Facebook password. I have attempted to reset it without success. I know my previous password and email address. The individual altered my password to check if I was communicating with his girlfriend. I am still logged in on my Samsung A20 phone, but if I log out, I won't be able to log back in. My goal is to change my password and remove him from accessing my account. I no longer have access to the Gmail account where the reset code is sent. What steps should I take to reset my password?

Hello, I have two accounts associated with the same phone number. One account, created through Facebook, is under the name Amanda Nato, while the other, registered with just my phone number, is named Mandy Nato. Most of my conversations are under the names Am and Nato. Because both accounts share the same phone number, I am unable to access them. I suspect they have different email addresses, but every time I try to log in, it says my email is not recognized. I need assistance in recovering my accounts and updating the emails to ensure each account has a distinct email. Thank you.

I'm having trouble logging into Facebook. My phone died, so I can't receive the login code on other devices. I logged in on my son's laptop this morning, but later attempts failed. I've tried many times but still can't log in. My email is [redacted], and I changed my password yesterday. I got an email from Facebook saying my phone number is not recognized. I contacted Digicel, and they confirmed my number is still active. Please assist me.

My Facebook account and Facebook Messenger accounts were deactivated on Tuesday, 10/29/[redacted], at 3:40 PM. I am seeking clarification about the deactivation as I did not receive any prior email warning of any wrongdoing. I have not engaged in any activities that violate Facebook rules, such as asking for money, using inappropriate language, or posting inappropriate content. I had friendships with some accounts that I suspect are fake as they have not interacted with me. I am also a member of several groups and sponsor one. I am seeking an explanation for the deactivation as I believe it was unjust and want to understand the reason behind it.