Facebook Customer Service Issues

I recently had a 3-day Facebook ban for posting an ad about a horse for sale on August 22nd, which I accepted. However, shortly after that ban ended, I was banned again for 7 days without any new violations in my support inbox. Following the second ban, I was banned for 30 days, still with no new violations showing in my inbox. It seems like there might be a glitch in Facebook's system. I run a business that helps re-home horses, and I would like to be able to advertise legitimately on my page since Facebook does permit real businesses to advertise horses. More importantly, I just want to be able to use my account correctly and have these mistaken bans removed from my record. Thank you.

Greetings, I am in distress because my Facebook fan page has been compromised by unauthorized individuals, namely Nguyễn Văn Minh and Ezmarelda Lutz. They have manipulated the page settings and made changes without my knowledge or consent. Today, on Tuesday, 22nd October, I discovered this breach when I was advised not to access my fan page. They are demanding payment to relinquish control of the page. I seek assistance in reclaiming ownership of my fan page. I possess my Passport ID, mobile phone, and email for verification. Your prompt help is greatly appreciated. Thank you, Mahmoud Younes Contact Email: [redacted] Mobile Number: +[redacted]7.

I recently returned from a trip to India where my Facebook worked without any issues using a local sim card. Upon my arrival back in the UK and switching to my British sim, I received a notification stating that my account has been disabled. However, none of the reasons provided for the disablement apply to me. I submitted a photo of myself holding my passport for identification verification three days ago but have not received any updates since then. As a result, I am unable to use Facebook Messenger, which is my primary means of communication with my mother. I would greatly appreciate any assistance in resolving this matter. Thank you.

My account was logged out automatically, and when I tried to log back in multiple times, it kept showing 'wrong password.' Upon attempting to reset my password, I received a link sent to an unfamiliar email address. I reported my hacked account to Facebook, provided my ID, received a response that the issue was resolved, but still cannot log in as it shows incorrect email and password. My old email linked to the account is inaccessible as it was a school address, which had worked fine with Facebook post-graduation. My friends noticed my account still shows me as active, indicating a possible hack. Please assist me in resolving this matter urgently as I really need access to my account back. Thank you. - Isaac N.

My ex has gained remote access to my phone and hacked into all my accounts, including Facebook. Due to this intrusion, I've lost access to my Gmail and had to deactivate the phone linked to my accounts. To secure my accounts, I'm staying off my home WiFi and all my devices. Unfortunately, reconnecting has been challenging because of the remote control situation. I've been trying to regain access using friends' computers, but coordinating them has been hard; they're in Germany, Arizona, and Texas. It's a frustrating situation, and I desperately need help contacting Facebook to resolve this issue. I have cherished photos on my account that I don't want to lose.

My ex-partner has gained unauthorized access to my devices, including my Facebook account. I am struggling to regain control since he has compromised my Google account as well. I have taken steps to disconnect the affected phone and have avoided using my home Wi-Fi and devices. Due to the hacking, I am relying on friends and family's computers to try and access my accounts. However, coordinating their help has been challenging as they are located in different places. I am in need of assistance to restore my accounts and preserve the memories stored on my Facebook account. Please advise on how I can contact Facebook to resolve this issue as soon as possible.

Hello Facebook Support, I recently got locked out of my Facebook account. While using the app on my cellphone, a pop-up appeared saying my session had expired, prompting me to log back in. I tried to enter my email from when I was 13, but I no longer have access to that email or the phone associated with it. I've tried to recover my account without success before. I have important photos on there that I can't replace. Please help me regain access. You can reach me at my new email, [redacted] Thank you. Rachel M.

Dear Customer Service, On October 20, [redacted], I attempted to log into my Facebook page, but encountered a popup notifying me that my account had been disabled. The message directed me to the community page for further information. I am puzzled as to why my account was closed, as I value using Facebook, especially for Marketplace activities. I want to assure you that I always strive to abide by community guidelines and would never engage in bullying, cursing, or inappropriate behavior online. If I unintentionally violated any policies, I sincerely apologize. You can reach me at [redacted] or [redacted]. Please contact me with an explanation for the account closure as I am distressed and seeking clarification. I am hopeful that we can resolve this matter promptly. If I do not hear back from you, I will attempt to reach out through the provided communication channels. Thank you for your attention, and I regret any unintended offense caused. Sincerely, Divell Welchel

Hello Facebook Support, I am writing to seek clarification regarding the suspension of my account. It has become an integral part of my daily routine, connecting me with friends and family. I enjoy playing games like Word Blitz and Pokemon Go besides sharing numerous memories, especially photos of my children growing up. I would appreciate it if you could lift the suspension or provide details on any unintentional violation on my part so that I can ensure it doesn't happen again. Considering I am currently in France, I suspect a possible hacking incident. While attempting to create a new account to stay connected, it has also been blocked, causing me to lose access to years of cherished photos and connections, including those of my late father-in-law. The situation has left me feeling a profound sense of loss and sadness. I kindly request a review of my account status. Thank you, Jayne Elizabeth Arrondelle N.

I recently had my computer rebuilt and am having trouble accessing Facebook and Messenger. I am [redacted] and spend a lot of time in Spain with friends who have similar names, making it hard to remember who they are. I have tried various security checks, but they have not worked. My Android phone is also not allowing me to log in. Only one friend, Paloma Pineapple, has given me a code ([redacted]), while the other two, Bev and Liz, have not responded with codes. Bev mentioned she received the request but is currently away from home. Please contact me at +44 1[redacted]45 so I can provide any necessary security information. Thank you. Don Famorca

Hello Facebook team, I would like to request the reopening of my old disabled Facebook account. My new account is linked to the same number by mistake, and I want access to my old account since it contains valuable business documents and personal information. I can be reached at [redacted], which is linked to the disabled account. I have submitted my proof of identification before and received a message stating my old account is disabled and ineligible for reopening. I have used this account for eight years and have many memories stored there. I urge Facebook to reconsider and reopen my old account as soon as possible. Thank you.

On October 12, [redacted], while chatting with my friends in a private group on Messenger, I shared a video clip that was instantly deleted from the chat. Shortly after, I was automatically logged out of both Facebook and Messenger. I then received emails from Facebook citing violations of their terms and policies resulting in the disabling of my account. Despite submitting my international passport as proof of ID and appealing through the form on Facebook, I have not received any updates. My disabled account, which I have had for 8-9 years, is crucial for staying connected with friends, family, colleagues, and students. I am seeking assistance in resolving this matter with Facebook as I continue to face challenges due to the account being disabled.

I recently created a Facebook account using my phone number [redacted] but it was disabled shortly after. I tried verifying it with a photo, then with my driver's license, but it remains disabled. I then created another account with the same phone number and my email [redacted], but this account was also disabled. I am now attempting to verify it with my driver’s license and student card. I have never had a Facebook account before and need to join a charity group chat. Please enable one of my accounts so I can participate.

Good morning. I recently had my business managers disabled by Facebook, and I am currently trying to appeal this decision. It has been two days, but I have not received any response from them yet. I invest significant funds in running ads for my business and would like to continue doing so. I am seeking advice on how to escalate this issue to the appropriate authorities. When I attempted to delete two older ads due to policy violations, I found that both my main and backup business managers were disabled. Surprisingly, I had never utilized the backup manager, so I am puzzled why it was also disabled. My page has not been flagged, and the two problematic ads were experimental and discontinued within a week of creation. Any assistance on resolving this matter would be greatly appreciated. Thank you.

I have been unable to access my Facebook account since March due to getting a new phone and laptop. Despite trying to update my new mobile number, I cannot log in for 8 months. I have tried changing the password, providing various verifications, and contacting Facebook multiple times without success. Can someone please assist me in getting my account working again? Here are my account details: Lee Stafford.[redacted] on Facebook and @stafford_executive_underwear on Instagram. I no longer have access to the old mobile number [redacted]. I am willing to provide identification to prove ownership of the account. If the two-step verification cannot be removed, I request my profile to be deleted. Attached are my identification documents, and I request the removal of several email accounts linked to my Facebook. Thank you for your help.

Subject: Reconsideration Request for Reactivation of Ad Breaks for “ALEX MEMERANG” (Case ref. #[redacted][redacted]) Hello Facebook, I would like to express my gratitude for your response. I want to sincerely apologize for any policy violations that may have occurred. Being new to Page Creation, there is a lot for me to learn. I have reviewed the “Monetize Authentic Engagement policy” and attempted to adhere to it by setting the default options. Regrettably, I faced challenges in setting these defaults. The content on my page is authentic, and all likes and followers are genuine. I would greatly appreciate it if Facebook could provide me with specific details on the defaults required for better comprehension and future improvement. I have dedicated significant effort to organizing exploration trips and video shoots to enhance the quality of my content. I am thankful for Facebook’s consideration in allowing a novice like me the opportunity to reactivate ad breaks monetization and for offering guidance on the next steps. I look forward to your prompt response. Thank you. Sincerely, Alex J.

Dear support team, I am reaching out regarding my inactive Facebook account. Despite trying various methods to recover it, I have not been successful. My account is crucial as it contains essential business pages that I update regularly, along with cherished childhood memories. I kindly ask for your assistance in reactivating my account promptly. Please note that I no longer have access to the phone number and email address associated with my Facebook account. You can reach me via WhatsApp at +[redacted]50 or email me at [redacted] The timely resolution of this issue is vital as it directly impacts my daily business activities. Thank you in advance for your attention to this matter. I look forward to hearing from you using the provided contact information.

I manage a business Facebook page. In February, I opened a new checking account. I did not provide Facebook with my credit card number. However, they charged my account for advertising four times without my authorization. Despite not using the page for two years, they obtained my bank account number from Google according to a representative. I plan to seek legal advice and report this incident to the state's attorney. I requested to speak to a supervisor during my last call regarding payment issues, but the charges persist even after removing my card. I am frustrated by the unauthorized charges and lack of resolution.

Hello, I encountered an issue with my account that was disabled yesterday supposedly for violating community guidelines. I strongly believe there has been a mistake since I have used these social media platforms for over a decade without breaching any rules. I have not engaged in any recent activities that could be seen as harmful. Furthermore, there was suspicious activity on my account with an unrequested password change in the middle of the night, leading me to believe my account might have been compromised. As a filmmaker and performer, these accounts are essential for promoting my work, and I am distressed by the potential violation of my privacy and reputation. I am hoping to connect with a representative to address why both my personal and business accounts on Facebook and Instagram have been disabled and seek guidance on resolving this issue. Thank you, B. Blais

There's a situation that needs urgent attention. A fake Facebook account has been created using a photo of me and a friend as the profile picture. The person is using a false name and has been sending inappropriate and threatening messages to my fiancée in the Philippines. My fiancée, Leny Lucero from Cebu, is applying for a visa at the U.S. embassy and now fears for her safety due to these messages. I was in contact with a Jeremy from Facebook, but he stopped responding to my emails. I am reaching out to Facebook for assistance in identifying and closing the account linked to the name Sheryl Smith to protect my fiancée and prevent any harm when she comes to the United States. Any help from Facebook in resolving this issue would be greatly appreciated. Thank you for your prompt attention. -Clay Cunningham