Facebook Customer Service Issues

I need assistance with my Facebook account. The email associated with it is no longer valid as my college closed the server. Unfortunately, I am locked out because the password was changed without my knowledge. I'm unable to reset it due to the old email server's password. I have two possible requests: first, to verify my identity with old passwords or information to regain access to my account; and second, if the first option is not feasible, I urgently need the business page managed by my main Facebook account to be transferred to a new account. This business page is crucial for my clients, and I need to inform them of the changes.

Dear Support Team, I am Natalie Donikian and have encountered difficulties with my Facebook account since yesterday. I was logged out after receiving a notification about a login attempt from the US on June 30, [redacted]. Despite changing my password successfully, I was prompted to re-enter it while chatting on Messenger. Unfortunately, I am now locked out. I tried the account recovery process, but my linked email, [redacted], is obsolete, and I can't remember its password. Microsoft said the email is now owned by someone else. I tried changing my contact email to [redacted], but it's not recognized by Facebook. My recent activities included sharing Instagram photos from Armenia and Greece. I've been logging in from various countries due to travel. Please assist me in recovering my account, vital to me for over a decade. I also manage "the_voyage_collection" page on Facebook and receive notifications for "The Voyage Store" linked to natdonikian@gmail. Your help is greatly appreciated. Thank you.

I'm experiencing issues with Facebook friend posts. Whenever I log in, I can only see 1 or 2 posts before encountering a circular loading icon, which eventually kicks me out of Facebook back to the home screen. I contacted a tech coach yesterday who had me restart my phone, uninstall/reinstall Facebook, and reset settings under general settings. It seemed to work for a brief period, but the problem persists. I was informed that Facebook might be down in my area, and I've heard others are facing the same problem. Any assistance would be greatly appreciated.

Hello, my name is AXUE. I am the owner of a page called WaterWorkers Autowash. Issue: I am unable to promote my page on Facebook because I have an outstanding balance of $25.15 that I am unable to pay. The problem is that my cards are not being accepted for payment due to the currency and timezone differences. I attempted to change the currency and timezone settings, but I am unable to do so until I settle the outstanding balance in dollars. Unfortunately, I do not have the means to pay in dollars as my cards are not accepted. I am requesting to change the payment currency from dollars to rupees and adjust the timezone to Indian time. This way, I can settle the amount owed and proceed with promoting my page. Thank you, Facebook. AXUE Alex George

I have been put back in Facebook jail over a post, but I don't think I made it. I contacted Microsoft, and they confirmed my account was hacked. They accessed my credit card info, banking records, and all other personal information. I'm unsure what this post said as it happened while I was out of town in Virginia. I don't have access to Facebook in Virginia, where I go monthly and you can confirm the dates every month to see when I'm out of town at M.B.S.C. I never post anything I know isn't true, and everything I post can be fact-checked. I want to see the post but can't figure out how to find it. I have over 54,[redacted] emails and don't know how to sort through them. Everything I post is pure truth - fact-check and confirm! I can provide my email, but I don't know when or how I'll see it. I don't deserve this action when it's confirmed people in Mexico have hacked all my information, including credit card and banking details. Why won't my post show up on my timeline if I made it? Since President Trump was elected, Facebook has shown support for someone else and not President Donald J. Trump. If Hillary Clinton had been elected, you might not have a job and could be in a FEMA camp. I hope you can assist me with this matter.

I have been unable to access my account for over a week now. When I enter my correct email and password, it shows the name James Mustafa instead of my name, Johnson Sunday. I urgently need assistance as most of my important information is stored in this account. My Facebook email is [redacted] and my password is [redacted]. I suspect someone has hacked my account as I am unable to log in. I have also asked my friends to search for my profile on their friends list, but they can no longer find me listed. Your help in resolving this issue is greatly appreciated.

I was involved in an argument last night through private messages where I used a racist word, which I deeply regret. The other person has screenshots of the conversation and I fear for my safety. I am not a racist and am extremely embarrassed by my actions. I am in the army and this incident has been reported to my superiors. I have already deactivated my Facebook account. Please assist me in getting the post removed from the other person's page as it includes my personal information and pictures of me and my children. His name is Taizjon Camiche Chaney Wallace. The post can be found as the second post on his page starting with "share far and wide." If you can help, please contact me at [redacted] or at [redacted]. Thank you.

I submitted two reports about my issue, but I am greatly disappointed with Facebook's customer service as I have not received a single email from them. I enabled two-factor authentication on my account. After uninstalling and reinstalling the Facebook app on my Android device, the problem started (it was working fine before). Facebook claims to have sent a login code to my mobile, but I have not received it, even though my mobile is accessible. Despite numerous attempts, I only see the message "login code sent," but no code comes through. I am seeking assistance to resolve this issue. I have also provided my colleague's ID for verification, but I have not heard back from Facebook.

My account was compromised. The hacker changed the main email address, password, and removed helpful information. Friends have reported receiving friend requests and seeing suspicious posts made by the hacker on my account. The original emails attached were [redacted] and [redacted] The main email was switched to one I don't recognize. I want urgent access restored and the hacker to be held accountable for internet fraud. I suspect the hacker is using my account for scams related to a work-from-home business I tried to sign up for. Despite changing my password multiple times, the hacker regained access. Contact me at [redacted] for further assistance.

I believe Facebook should stop discriminating against patriotic Americans who love their country and want to live wholesomely. Recently, Facebook labeled The Declaration of Independence as hate speech which is concerning. Mark Zuckerberg addressed this issue on Capitol Hill. Many conservatives use Facebook and may consider leaving due to these actions. Even promoting a patriotic song was deemed hate speech. Influential individuals like Diamond and Silk, and Lisa Haven should not face discrimination. Zuckerberg should aim to support freedom of speech for conservatives, Christians, and patriotic Americans. Encouraging diverse viewpoints on the platform will benefit our society. Thank you, Cathie Foster

A few years ago, I created an account but lost access to the associated Gmail account due to inactivity. As a result, I can no longer recover the account through the phone numbers provided for password recovery. I have significant memories and pictures on my Facebook and would like to switch the email to my current one. I have our driver's licenses as verification to recover and update the email address to one we can access. I would appreciate any assistance in resolving this issue. Thank you.

In the past two weeks, my friend has received over 5 pornographic images from Babur Benderlioglu's Facebook account. These offensive images were shared within a group my friend is a part of. Despite unfriending him, my friend mentions she was never aware of being his friend, even though many members of the same group were connected to him. He joined the group under false pretenses and continues to distribute inappropriate content. I reported numerous images yesterday. Though my friend is no longer receiving these images, she wishes to ensure she is not listed as his friend. How can this be arranged? It's concerning how easily he shares such disturbing images, like one depicting a young boy and a woman on a kitchen floor. It's appalling that such content is allowed on the platform. Sincerely, B.J. Bishop

I have encountered a frustrating issue with Facebook that I have been trying to resolve without success. On June 25th, my account got hacked, and despite receiving an email notification from Facebook about changes to my account, the link had already expired. The hackers altered my email and phone number, preventing me from receiving the code necessary to reset my password. Consequently, Facebook disabled my account due to spamming activities by the hackers. I am seeking a thorough review to resolve this situation, but I am struggling to convey this to Facebook as the hackers have made my original contact information unrecognizable to the platform. It would be immensely helpful to have human assistance in communicating this problem to Facebook, as it is evident to me that the company lacks concern for its customers. Facebook has the opportunity to improve its public image through addressing such issues, but unfortunately, they seem indifferent. Thank you, Price H.

Following my divorce from Chris Jensen, I am residing in Bentonville, Arkansas, while I live in Holly Pond, AL. Can you assist me in removing photos of myself and my two boys, River and Lochlan, as I've had to seek a Protection from Abuse order due to circumstances? I have refrained from using Facebook due to harassment from mutual friends acting on his behalf. The local Sheriff's department recommended contacting Facebook to remove these images. Despite attempts to remove tags, I am unable to do more. It is vital to note that the children are not biologically his. If necessary, I am willing to provide my divorce and Pfa papers. To discuss further, please reach me via email at [redacted] or on my cell at [redacted]. Thank you, Joy Tuck.

I have a serious concern about the Facebook group "Die Hard Fans of Friends." This group, meant for fans of the TV show Friends to discuss the series, has been deteriorating over the past year. There have been disturbing incidents, such as members making derogatory remarks about Mexicans and attacking Indians for sharing selfies. Additionally, an elderly woman has reportedly been sending inappropriate pictures and soliciting sexual favors in exchange for a phone. Some users have even been targeting and harassing others. A group of us feel strongly that the page urgently needs new administrators. Unfortunately, our attempts to communicate with the current admin have been ignored. We are considering requesting admin rights to the page with the hope of removing the current admin. If they continue to be unresponsive, we are wondering if Facebook staff can assist with this situation. The deteriorating content on the page requires proper moderation to maintain its original and safe purpose.

I received a message claiming to be from Anna Maria on Facebook stating they were giving away money. Intrigued, I engaged with the program for over a month. Unfortunately, my account, linked to my email, has been compromised. Every time I change the password, it gets changed back, and I suspect someone added their email to my account. Realizing it was a scam after my account became inaccessible, I now seek assistance to regain access and remove the unauthorized email that was added recently. Thank you for any help you can provide.

Hello Facebook Community, I am Christian Satur Capuno Perez from the Philippines. I am reaching out regarding my longstanding Facebook account, active since [redacted]. I suspect it may have been reported mistakenly. Attached are two images of my valid IDs and certificates to verify my identity. I apologize for any inadvertent violation of Facebook's rules and assure you it won't happen again. My account is essential for my business and has numerous important contacts. I sincerely request the reactivation of my account. I have been distressed since the issue arose and with my birthday approaching on July 9, my one wish is to have my account reinstated. I hope my request can be granted. Thank you and God bless.

Hello, I am Nicholas Dunn. I created my Facebook account in [redacted], but I no longer have access to the old email address associated with it. I was logged out recently and cannot recover my password as the verification emails are going to an inaccessible account. I urgently need to regain access to my Facebook account as it contains important pictures and memories. I am willing to provide any necessary security information to verify my identity. I have been trying for a week to solve this issue by reading through forums and message boards, but it has been unhelpful and frustrating. I am disappointed with the lack of customer service support available for such problems. I request a prompt response to resolve this matter promptly. Thank you, Nicholas Dunn

My Facebook account has been blocked for three days. I didn't post anything that would warrant this block and I'm confused about why this happened. I wasn't given a warning or explanation for the block. I've had this account for years without any issues, so I'm unsure about what's wrong. I need to view two cars this weekend that I found on Facebook for sale, but now I can't contact the seller. This has disrupted my plans. Additionally, my wife and son are traveling from the US to Okinawa, and we rely on Messenger to communicate. I'm worried as I can't check if they've safely reached Tokyo and caught their next flight. I'm frustrated and seeking clarification on why my account has been blocked. What could have triggered this action?

Hello, I'm reaching out to suggest a feature that I believe would greatly enhance the user experience on the platform. I am a big fan of the photo book service that your company has partnered with for creating memory books. I recently received my first book and I couldn't be happier with it! The quality exceeded my expectations, and the customer service I received was exceptional. Being able to physically hold a book filled with memories is truly priceless. I have a specific request for a new feature. I would love to have the ability to sort and access posts across multiple years related to a specific friend. It would be fantastic to easily pull up all the posts in which I have interacted with or tagged a particular friend. I believe this feature would enhance the overall user experience. Additionally, I am curious about the possibility of sorting and retrieving my posts based on individuals featured in the photos. For instance, is there a way to view all posts that include pictures of my daughter, Madison, over the years? It would be wonderful to have a feature that allows users to create personalized photo books based on specific individuals. Thank you for your innovative approaches in providing creative ways for families and friends to capture and share their special moments. I'm looking forward to any updates on these suggestions. Warm regards, Tara T.