Facebook Customer Service Issues

Archive 937

The following are issues that customers reported to GetHuman about Facebook customer service, archive #937. It includes a selection of 20 issue(s) reported October 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am trying to create an in memoriam account for my deceased mother. I have submitted her death certificate and a photo of her gravestone with all the necessary details. I have only been asked to provide a necrology or a memory card, which I do not possess. I believe the death certificate should suffice in this situation. Setting up the account in her memory is crucial for me to ensure that people are aware of her passing. Can you assist me during this challenging time? Thank you.
Reported by GetHuman-junigats on среда, 9 октября 2019 г., 14:38
I have a personal Facebook page that I've always used to stay in touch with both personal and business contacts. As a writer and speaker, my business name is the same as my personal name. However, I recently discovered that in order to run ads on Facebook, I need to have a business page instead. I have signed up for ads and assigned myself as a business administrator, but my page doesn't seem to be recognized as a business page by MeetEdgar. I want to ensure that everything is set up correctly without losing my friends or starting from scratch with a new page. I've encountered some issues with random life events showing up on my page, which led to unnecessary questions and confusion. Facebook's well-intended assistance has mistakenly portrayed me as divorced and remarried. I could use some guidance to navigate these changes and corrections.
Reported by GetHuman2820438 on среда, 9 октября 2019 г., 14:39
My account, which I've had for 12 years, containing all my albums, over [redacted] friends, private content, blogs, basically my whole life, has been disabled by Facebook without prior notice. I now realize it's because I had multiple accounts, which I wasn't aware was a violation of the terms and conditions. It's been over a month, and I'm still struggling with this. Please, can I have my account reinstated? I will promptly remove any additional accounts once I regain access to this one. I'm deeply disappointed by this situation. Email associated with the account: [redacted] Name: Adnan S.
Reported by GetHuman-duracell on среда, 9 октября 2019 г., 14:46
I shared a video of a man hitting a baby who couldn't walk, hoping to help the child stand up. I reported the man for child abuse to the police but was then banned from Facebook for 30 days. I believe there should be a chance to appeal or explain the situation. It's frustrating that Facebook doesn't seem to understand that there was no hate speech involved. I'm also having trouble contacting Facebook in the UK. It seems unfair that they allow more disturbing content, like violence in Israel, to remain on the platform.
Reported by GetHuman3732475 on среда, 9 октября 2019 г., 14:53
I am deeply concerned about Facebook sharing misleading advertisements from Trump regarding the Biden family. This could generate substantial profits for these ads. Social media was manipulated by the Russians in the [redacted] election, with Facebook playing a role. It's alarming that the current US president can disseminate false information about his political rivals. I urge Facebook to commit to not promoting any political ads containing falsehoods from any party or candidate within a week from this Friday. Failure to do so may result in exploring a class action lawsuit by Facebook users who seek truthful content on the platform. I appreciate a swift response on this matter.
Reported by GetHuman-pjmnato on среда, 9 октября 2019 г., 14:56
I have had a Facebook account for years under the name Jessie J. My email is [redacted] Recently, my account was disabled, but I am puzzled as I only repost videos shared by other users. These videos are regular content without threats, violations, or profanity. I use my account to connect with family in different states and share pictures of my children since they were babies. I believe my account was mistakenly flagged, and I am willing to remove any content that may have caused this issue. I kindly request for my Facebook account to be reopened.
Reported by GetHuman3732565 on среда, 9 октября 2019 г., 15:05
I created an account on Facebook when I was 12 using a fake date of birth. Unfortunately, my ex-boyfriend changed the password a while back, and I can't recall the email or phone number associated with it. I am willing to provide ID with my real date of birth to prove my identity. I want to delete this old account that represents me as a minor, but Facebook is not providing me with any options to access or remove it.
Reported by GetHuman3732572 on среда, 9 октября 2019 г., 15:06
I would like to start advertising on Facebook. Previously, I had a Facebook account and a business page but had closed them as I was not ready to advertise at that time. I recently tried to recover my account by submitting a copy of my driver's license a few days ago. My office address is [redacted] 208th Street, Bayside, NY [redacted], and my home address is [redacted] 208th Street, Bayside, NY [redacted]. I can be reached at [redacted] My son, Neil A, also has an account on Facebook. I am Neil G, and my website ngcfinancial.com displays my picture and office address. Could you please provide an estimate of how long it will take for me to regain access to my account? Thank you.
Reported by GetHuman3732596 on среда, 9 октября 2019 г., 15:10
I oversee a Facebook page called Portalb focused on News and Media, boasting nearly [redacted],[redacted] likes. Despite meeting all eligibility criteria for Facebook Instant Articles, I am encountering issues during the signup process. The platform deems our page ineligible without providing specific reasons. We consistently produce original content, engage with our audience, maintain a regular posting schedule, and have no monetization violations. I seek clarity on why our page is ineligible to participate in Instant Articles, hoping to rectify any potential errors promptly. Your prompt response and guidance on resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-elion on среда, 9 октября 2019 г., 15:12
Hello team, I'm reaching out because my account was hacked, and the hacker changed all the login information, including the phone number, without my permission. The email address associated with the account, [[redacted]], has been inactive for years and I no longer receive alerts on my phone. My username is MSAMIAH WA MSAMIAH, and my cellphone number is [redacted]. I would appreciate any assistance you can provide. Thank you.
Reported by GetHuman-jmsamiah on среда, 9 октября 2019 г., 15:15
I'm currently in "Facebook jail" for responding to someone who made disturbing comments suggesting violence. I expressed my concerns by pointing out their inappropriate behavior, but my comments were taken down due to Facebook's community standards. What frustrates me the most is that my reports regarding this individual's harassment have not been addressed. The situation started with a conversation about a news story where I felt the person was defending a pedophile. I made remarks hinting at their concerning behavior, to which they responded by suggesting harm towards me. Despite the exchange being aggressive, my comments were not flagged as inappropriate. The other person proceeded to use offensive language towards me privately. I find it unfair that their reports were taken more seriously than mine, given that I was only trying to address a potential threat. It's a concerning situation, and I believe my side of the story deserves attention.
Reported by GetHuman3732639 on среда, 9 октября 2019 г., 15:15
Yesterday, while using Messenger, my account suddenly blacked out. I am unable to access it now as it keeps prompting me for my ID, which I have already sent. I've been using this account for a decade now and rely on it to keep in touch with my family and friends. I hope to resolve this issue as I don't want to create a new account, especially since all my important pictures and videos are on this one. I'm confused as to why my ID is being requested repeatedly with no further action. Can my account please be reinstated? Thank you for your assistance.incerely, C. Dominguez.
Reported by GetHuman3732655 on среда, 9 октября 2019 г., 15:16
My 13-year-old son was unfairly targeted on Facebook by his 28-year-old sister and her friends. They called him stupid and a bigot just because he expressed his support for Donald Trump. I have evidence of the hurtful comments made towards my son. My son is not a bigot, and he didn't deserve to be attacked in this way. His sister needs to be banned from Facebook for her behavior, especially since she uses a fake profile name. She has also insulted me by calling me a bigot. It's unacceptable for a 28-year-old to bully and humiliate her young brother on a public platform.
Reported by GetHuman3732683 on среда, 9 октября 2019 г., 15:21
My Facebook has been hacked, and I urgently need assistance. Someone tricked me with a fake gift card link for my birthday, leading to my account being compromised. The hacker changed my Facebook password and also accessed my Yahoo email, which I created several years ago. Unfortunately, I forgot the password to my Yahoo account as well. I've attempted the "forgot password" option on Yahoo, but it prompts me with a phone number I no longer have access to. The hacked page belongs to me under the name Sydnee Anderson, featuring a profile picture of myself with my boyfriend. I've been informing my friends to report the page, but I'm seeking help to have it taken down promptly.
Reported by GetHuman-sydbland on среда, 9 октября 2019 г., 15:34
I am having trouble signing into Facebook as I am unable to receive a code for password reset. My Facebook account is linked to old contact information that I no longer have access to in order to receive the code. Other sign-in methods are not working, and face recognition is also not helping. I can still find my profile when searching my name through a friend's account. I need assistance to regain access to my Facebook account.
Reported by GetHuman3732783 on среда, 9 октября 2019 г., 15:35
I am incredibly let down by Facebook and their handling of a situation where someone falsely reported me for impersonation. I have made sincere efforts to regain access to my account by providing a photo of myself and a scanned copy of my driver's license, yet Facebook keeps requesting a valid phone number. I have only one phone number to offer, which they seem unwilling to accept. The increasing number of individuals facing difficulties with Facebook makes me question their credibility. I would greatly appreciate any assistance you can offer in this matter.
Reported by GetHuman3599041 on среда, 9 октября 2019 г., 15:36
I am attempting to access my daughter's Facebook accounts. Unfortunately, she has been missing for nine months, and authorities suspect she is no longer alive. We have organized a public search effort to locate her remains. If you Google her name, you will find information about Brittany Hammond. I kindly request access to her profiles named Brittany Hammond and Brittany Marie Hammond. As her mother, I can provide her date of birth. My involvement in news reports about her disappearance can attest to my identity and situation.
Reported by GetHuman-mel_ann_ on среда, 9 октября 2019 г., 15:39
I am having trouble accessing my Facebook account. I am able to receive the password reset code via email, but I never receive the 6-digit code via text as promised. When I attempt to resend the code, I receive a message warning me about the usage of the feature. I am concerned about being blocked from accessing this feature. Assistance is appreciated.
Reported by GetHuman-caryse on среда, 9 октября 2019 г., 15:43
I am currently stationed in Germany with my husband and unable to access my Facebook account due to the verification process. Facebook requested a code sent to my deactivated phone number, which is no longer in use. Despite having an email associated with my account, I am unable to verify my identity through this method. I tried creating a new account to stay in touch with my family, but it was also deactivated. I am stuck at the verification step and cannot update my phone number or access my old profile. This is my only means of communication with loved ones back home, and I need help resolving this issue.
Reported by GetHuman-jsinman on среда, 9 октября 2019 г., 15:47
My daughter's Facebook account has been memorialized by Facebook. Unfortunately, before she passed away on August 6, [redacted], she had unfriended both me and her mother. We are hoping to access her page to view the posts her friends left and update her profile picture. If these options are not possible, we would like to know the process for deleting her account. My wife reached out to Facebook, providing her death certificate, but we have not received a response.
Reported by GetHuman-ardisga on среда, 9 октября 2019 г., 15:49

Help me with my Facebook issue

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