Facebook Customer Service Issues

At 1:34 AM CST on September 21, while I was asleep, my Facebook account was hacked. The perpetrator managed to obtain a code to reset the PIN password from my Gmail account, which I have since secured with 2-step verification. They accessed my personal account, Jennifer Stottle Taylor, removed me as the ADMIN of my Art page, and racked up $[redacted] in FB ads. Facebook tried to reach out to me, but I was unaware until later, then found my account disabled and my IG account inaccessible. Despite my efforts to reach out, communication has been met with silence. These are vital business accounts, and I have invested years of time and money. I just wish to regain access to my accounts @jstaylorart on IG and Jennifer Stottle Taylor or regain ADMIN rights to my JS Taylor Art page through another account.

A year ago, Danielle Melton and I, Victoria Russell, formed a 50/50 partnership to open Alter'D Beauty Salon and set up a Facebook Business Page. Unfortunately, we had a falling out and she left the business. I have been running the salon on my own since then. However, Danielle has removed me from the page, leaving me unable to access it where all my clients are. This situation is affecting my business and income as I cannot reach out to my clients or vice versa. I need a resolution to this issue promptly. Perhaps, I could be made an admin of the page since Danielle is no longer associated with the business, or the page could be deleted to prevent any harm to my business. Any help in this matter would be greatly appreciated. Thank you, Victoria Russell @ Alter'D Beauty

Subject: Concern About Unauthorized Facebook Account I am reaching out to address a concerning issue regarding privacy and data protection. My original Facebook account has been deleted, yet another account under my name, Tim Strugnell, has been created without my authorization. This secondary account includes some of my friends from my main account, such as Tony Blake and David Baldwin. Despite this, I am unable to access the account and am unsure of its origin. A friend informed me about its existence. Of particular worry is the presence of my birth date and phone number on this unauthorized account, posing a risk of identity fraud. I urgently request that Facebook deletes this account on my behalf. The incident took place on 8/09/[redacted], leading me to question how this account materialized and why I cannot control or access it despite it bearing my name and connections. I eagerly anticipate a prompt resolution to this matter. For the sake of maintaining a comprehensive record of this case, kindly respond to this email address. Thank you for your attention. Sincerely, Tim Strugnell [rėdạctėd] 9 Weavers Close Hadleigh IP7 5DJ

About 2-3 years ago, I initially set up my business account on a personal page. I later encountered a name issue, so I ended up utilizing the name "Avenue M Trinidad" and uploaded my identification, which functioned well for some time. Recently, I realized the need to separate my personal and business accounts, leading me to create a new page specifically for the business. I believe I inadvertently revoked my own access to the business page to ensure my personal name was not associated with it due to my substantial following of over 18,[redacted] people. Despite the business page still being active and accessible until yesterday, I seem to have locked myself out. My Instagram handle is @avenuemtt, and my Facebook pages are Avenue M Trinidad and Akeeda Ramsingh. To log in, I typically use [redacted]

I received the following email notification: Subject: Facebook Alert Message, Account Deletion Confirmation Dear yeng Jeanny hung, We would like to inform you that your request to delete your Facebook account has been approved and will be processed promptly. If you wish to cancel this request, you can do so by following the link provided in the email. Please note that this email was sent to your Yahoo email address. If you prefer not to receive such emails from Facebook in the future, you can unsubscribe. For security reasons, please refrain from forwarding this email. If you would like more information on how to keep your account secure, you can learn more on the Facebook website. Thank you.

I have been unable to access my original Facebook account for around nine months now. Despite trying all the recovery options available, including using the recovery email (which I can no longer access), I have been unsuccessful. Moreover, when I attempted to recover my email, I lacked sufficient information. I even reached out to the email provider, but have not received any response. I have completed various identity verification processes for Facebook, including providing a picture of my ID, but to no avail. I suspect my account may have been hacked. It is crucial for me to regain access as it contains valuable pictures of my daughter, as I used it as a storage alternative. Losing access to my Facebook account means losing cherished memories that I have been unable to retrieve despite my multiple attempts.

I recently fell prey to questionable companies advertising on Facebook. It is concerning how these companies operate without consequence. I made multiple purchases through Facebook ads which turned out to be scams. After ordering a kitchen aid mixer from www.imixers.io, I received neither the product nor any response regarding my inquiries or refund requests, and the website is now inaccessible. Similarly, an order from Polar Parka couldn't be tracked, and after reaching out via email without response, I encountered the same issue when trying to contact bhdg.myshopify.com for a refund of $[redacted].80. Learning from these experiences, I am disappointed with how Facebook allows such companies to take advantage of users. It is important to exercise caution when engaging with ads on this platform.

My ex accessed my Facebook account and changed the birthday, password, and phone number linked to the account to lock me out. I need assistance to permanently remove her and her phone number ([redacted]) from my account. Despite my attempts to delete it, she keeps reopening the account. When I request a "Permanently Delete," I mean prompt removal. I can prove ownership by checking the photos from my last birthday (12/11/[redacted]) showing me with a cake celebrating my 40th in Daytona Beach, Florida, with a hat. Heather Short compromised my account, and I need this issue resolved promptly.

I'm currently facing difficulty logging into my Facebook account. The phone number associated with my account is inactive as I do not have a phone at the moment. I've been trying to use my partner's phone, but I keep encountering a "two-factor authentication required" message, which I can't fulfill without receiving a code through text, which is not possible at the moment. I'm seeking assistance from the Facebook community as I have been unable to access my account for about two weeks. I am aware of the potential delay in responses from the Facebook team, so reaching out here is my last resort. I have also learned about Facebook's live chat option and hope that someone here can provide guidance to help me regain access to my account. Thank you.

Two weeks ago, my daughter informed me via Facebook about spam appearing on my friends' pages under my name. I promptly changed my password. On 9/24/19, I was notified that the issue persisted, so I changed my password again, adjusted my security settings, and reported the hacking to Facebook. Today, I received three notifications of a temporary account suspension due to posts regarding Donald J. Trump's impeachment. I believe these posts do not violate any community standards. Despite following Facebook's security procedures by changing my password twice today, I remain unable to access my account due to these false accusations. I have not posted anything inappropriate, threatening, or lewd. I kindly request Facebook to review my posts and lift the suspension on my account. Thank you for your attention and assistance. Mary L. P.S. The email address provided is inaccessible as my computer is old; please contact me through Facebook notifications.

I created a new account under the name Luke Hardin. Additionally, I set up a business account for the small food manufacturing plant I work for, “Vocci Italian Foods,” located in Kansas City, Missouri. The plant is owned by my grandfather, Tom Falzone, who approved the account creation. Unexpectedly, my account has been disabled for reasons unknown, leaving Vocci without a means to connect to our customers. We suspect the existence of another Vocci account may have led to this issue since it was established by a former employee. Given my current full-time role at Vocci, we would like the account to be linked to me. We are keen to establish a new account and seek guidance on reactivating it. Kindly respond promptly with details regarding the deactivation and the necessary steps to rectify the situation. Thank you.

My accounts on Facebook, Instagram, and WhatsApp have been disabled, and I am seeking clarification on the reasons behind this action. I am an active social media user with a considerable following, and I value the online community. I engage in sharing content within private groups, aiming to entertain without any ill intentions. I acknowledge that what may seem amusing to me could be potentially offensive to others, and I apologize if I have unknowingly caused any harm. I request a chance to demonstrate my positive contributions, as evidenced by the support from my followers. I hope to be given the opportunity to rectify any misunderstandings, even if on a trial basis. Thank you for your attention, and I appreciate the consideration.

I am experiencing difficulties accessing my account and need assistance. My name is Joseph S. Romine, born on 12/11/[redacted] in Columbus, Ohio. My mobile number is [redacted] (NOT [redacted]), and my email is [redacted] My ex-partner gained unauthorized access to my Facebook account, altering my personal information. As I attempt to recover it, the reset codes are being sent to her phone number. This poses a significant problem as my financial details are linked to the account. Please assist me in recovering my account or deleting it permanently, as previous attempts have been unsuccessful due to her reopening it. Urgent attention is required. You can reach me at [redacted] or [redacted] Thank you, Joseph S. Romine.

I recently received a text alert asking if I had logged into my account from Honolulu. I had just switched to a new phone and logged into multiple apps connected to my Facebook account from Utah, using my usual two-step authentication with my phone number. Within 30 minutes, it was clear that I wasn't in Honolulu, which should have raised red flags. Despite being notified of suspicious activity, Facebook still allowed the hacker to change my password and lock me out of my account. I no longer have access to the email address Facebook suggests for account recovery, but I have another email and my phone number linked to the account for verification purposes. I followed the recovery prompts, submitted my ID for review, and was told I'd receive an email with further instructions. It has been nearly a week, and I have not received any updates. This is frustrating as my apps are all linked to my Facebook login, leaving me without access. I urge for a prompt review of my ID submission and clearer communication to regain access to my account.

I have an issue with your review process. Recently, I commented on a meme that seemed to portray stereotypes about white people and Mexicans. I shared my experience of working with Mexicans and made a comment, but you blocked me from posting further. I feel this is unfair and misjudged. It's important to understand the context of comments and the memes they are on. I stand by my statement, as it was specific to my workplace and not a generalization about the entire race. Blocking me for sharing my opinion feels like a violation of my freedom of speech. People should be prepared for different opinions when they engage in online discussions. I urge you to review comments more carefully before taking action.

After engaging with a disturbing post that made inappropriate jokes about sexual assault towards public figures, I received a 30-day ban from Facebook. What concerns me the most is not just the content allowed on the platform under "community standards," but also the additional restriction preventing me from using Messenger to communicate with friends and family. This limitation is particularly challenging during a stressful period while I am in the process of moving. While I understand the consequence for my comment, I rely on Messenger for essential communication and urge Facebook to reconsider the complete restriction. I acknowledge the need for consequences but seek a resolution that allows me to use Messenger during this ban.

Hello, my name is Tony Melching. I'm facing an issue with my Facebook account as I've forgotten my password. After trying to access my registered email with no success, I discovered it has become inactive and taken over by someone else. I have verified my account information with trusted contacts, but I've been waiting for almost 24 hours for the recovery email from Facebook without any luck. I'm frustrated because I have important photos and messages on my account, and I'm unable to communicate with friends overseas and in Canada. I hope to regain access to my account soon.

I am Stephen W. from Toronto, Ontario, the administrator of the Facebook page for Fantastic Fleamarket LTD. I would like this post to be reviewed and approved by Facebook. The post invites residents in the GTA and the USA to visit the Fantastic Fleamarket at [redacted] South Service Road in Mississauga, Ontario. It provides a list of products available, the address, website links, and a Youtube video and channel. This post has not violated any community standards. I created the content, took original pictures, linked it to our website, and included valid contact information. Additionally, could you please have your network engineers verify my admin access to the Fantastic Fleamarket LTD page? I am encountering issues even though I believe I have the proper access. - Regards, Stephen W. - enterprisemarketingsystems[at]email.com - Tel: [redacted]

Hello, my name is Ken Bonner. I haven't used Facebook since June [redacted], but I really need it back now. When I created my account in [redacted], my email was [redacted] Unfortunately, that email was canceled. I have been able to log in for years until recently when Facebook realized [redacted] is no longer valid. My current email is [redacted], which I've had for years. Unfortunately, Facebook doesn't recognize it as valid. I have important contacts on my old account, including memories of my late brother. I hope someone can assist me in recovering my account. It is under the name Ken Bonner and shows Calgary, Alberta, as my location (though I no longer live there). I was born on March 25, [redacted]. I really hope to resolve this as there is no option for phone support. Thank you.

Hello, I am reaching out to address an incident of harassment and character defamation that occurred on the Kearny NJ Resident Forum. The post "Thoughts on Dr. Doshi" led to unwarranted attacks against me and my husband, escalating to threats of job termination. Despite attempting to clarify a comment, it spiraled into personal attacks and a hostile environment that forced me to leave the group. This behavior has recurred on the platform, where topics become avenues for negativity rather than informative discussions. The fear now is that untrue allegations might impact my employment. It would be greatly appreciated if the offending post could be removed, and if necessary, the group moderated to prevent such situations in the future. Thank you for your attention to this matter. Carly M.