Facebook Customer Service Issues

I am eager to discuss my issue over the phone, and I am frustrated with the incorrect predictions made to customers like me. Despite my preference for a phone call, I will express my concerns in writing. I am disappointed after investing my hard-earned money in your services. I have two Facebook pages: RED TOMATOES ENTERTAINMENT for aspiring talents in the Nepali film industry, and LAND & ROOF for Nepali individuals looking for real estate in Darjeeling and Siliguri, India. The problem arose when you deducted funds for post promotion but the invite feature did not work correctly, causing frustration. I seek clarification as I am dissatisfied with the services despite investing between 15k to 20k. I hope for a resolution to this issue.

I opened my Facebook app this morning to find out my session had expired. I tried to log back in, but my password didn't work. Even with the two-factor authorization, my account still seems compromised. I noticed my password was changed 11 hours ago, which is concerning since only three devices have access, all of which are nearby. I selected "forgot password" and entered my number, leading to the trusted contacts. After contacting my friends for the code, I received it. Unfortunately, when I tried to enter the code, it said it was associated with another account. I've attempted multiple times without success. I'm hoping for a swift resolution to this issue.

I am facing issues with my Facebook account being hacked. I am unable to log in as the recovery code is being sent to the hacker's email address. Despite trying to reset my password, I keep getting messages that my password was changed hours ago. I followed the steps to verify my identity by uploading a photo with a code, but have not received any response from Facebook. I wish there was a phone support option for assistance.

My account has been disabled due to a Phishing issue. This account is crucial for me as I use it to stay updated on school news and activities. I completed the identification process by identifying pictures of my friends and entering my registered birthday correctly, but Facebook still hasn't accepted it. It's been nearly a week now, and the inconvenience is significant. Additionally, my original email linked to the account on Yahoo is inaccessible as it seems to have been deleted due to inactivity. Thank you for your help.

I noticed that all my posts on my business page and in my business group were deleted because I used a link from commentsold to provide my customers with a link to their accounts where I store all my inventory. This link has never been an issue in the past two years that I've been using commentsold until today when everything was deleted. I have invested a lot into building my business over the past two years and now everything is gone. I have relied on your platform for advertising my business, and now what was advertised has been removed. I am struggling to understand why posts with a commentsold link are no longer allowed. I desperately need assistance as my business is my sole source of income for my son and me. It is disheartening that my two-year-old business was abruptly shut down by your decision. Please consider the impact of such actions on individuals who are genuinely trying their best to succeed. The deletion of everything on my pages has caused me to lose all my hard work from the past two years.

I am Nancy Love on Facebook. On September 20, [redacted], I received an alert that someone attempted to access my account. They provided steps to send me a code, but I did not receive it. As a result, my account got locked. I tried using my phone number ([redacted]) for the codes, which did not work. To seek help, I created another account as Lyric Aria, using the same number, but I was unable to access my page. I have since deleted that account, but I have to wait 30 days for it to be officially removed. I have tried identifying myself through comments I made in the last 3 months, but it was unsuccessful.

I have been trying to reach out for a month without any success from GetHuman or Facebook. I am struggling with Facebook's SMS verification code system as I am not receiving their texts. I have tried submitting my driver's license twice through the identification form, but I have not heard back. This issue is definitely on Facebook's end, as I have come across many others facing the same problem. I urge Facebook to contact me via my email on record, or I will have to escalate the matter legally. I am prepared to raise awareness about this situation on various social media platforms. It has been over a month, and the time and effort I have invested are substantial. Facebook cannot simply hold onto accounts containing precious memories of my late father and best friend. I need them to get in touch so I can retrieve my photos and close the account. Taking someone's account is unacceptable.

For the past month, I have been trying to contact Facebook regarding a possible hacker accessing my account. Through the Account Security and Login section, under "Where You're Logged In," it shows someone from Wheaton, IL, United States accessing my account instead of from my computer in Los Angeles, California. Despite changing my login email address, updating my password multiple times, the person from outside my city still appears in my Security and Logins settings. Friends have informed me of suspicious activities from my account. I have attempted to report this issue to Facebook for over a month but received no response. I hope that by reaching out here, I can prompt an immediate investigation into this ongoing problem. Additionally, false complaints have been lodged against me on Facebook, which also need to be addressed if they are connected to this hacker situation.

Facebook Account Security Issue Report I have been trying to contact Facebook for the past month regarding a potential hacker accessing my account. I noticed suspicious activity under "Where You're Logged In" showing a location in Wheaton, IL, instead of my actual location in Los Angeles, California. Despite changing my email address and password multiple times, the hacker continues to access my account from outside my state, leading to concerns about someone using my account to send messages under a different name. I have sent several complaints to Facebook without a response, and I am hoping for a swift investigation to address this ongoing issue and clear up any false reports. Please look into this matter promptly as it is affecting my use of Facebook. Contact Information: Billy J.Votanoz Email: [redacted] Cell: [redacted]

Facebook Account Security Issue I would like to report that there seems to be a possible hacker accessing my Facebook account from Wheaton, IL, while I am based in Los Angeles, CA. Despite changing my login email and password multiple times, this person still appears in my account's security and logins section. I have been receiving messages from friends about suspicious activities on my account, including messages being sent out under a different name. I have reached out to Facebook numerous times over the past month, but have not received a response. I believe there is an urgent need for an investigation into this matter, as it is causing disruptions on my Facebook account. I hope that by sharing my concerns here, I can prompt an immediate action to address this ongoing issue. Contact details: Name: Billy J.Votanoz Email: [redacted] Phone: [redacted]

I'm attempting to set up shopping on my business Instagram account, linked to a Facebook business page that integrates with Woo Commerce. I've created a product catalog on Facebook, sold items there, and want to tag products on Instagram. I've followed all setup instructions from Facebook/Instagram, including adding the Facebook Business .zip file to Woo Commerce. Despite this, I can't enable shopping. I'm unable to request approval for shopping on Instagram because I don't even see the option in settings. According to the help center, the path to enabling shopping is Settings --> Business --> Shopping, where the activation should occur. I've verified my eligibility for all these features, but still encounter issues. Assistance would be greatly appreciated.

On 9/16/19, a friend notified me about a strange message sent from my Facebook Messenger. Subsequently, many friends also informed me of the same issue. I attempted to change my Facebook password to address the situation, but I encountered a hurdle. The email address linked to my account, which was created a decade ago, is no longer active. Facebook indicated it would send a reset link to either an email address or phone number, both of which were unfamiliar to me and not associated with my account. Despite my efforts, I made no progress. Two friends reported the incident to Facebook as a possible hack. Presently, a search of my name on Facebook yields no results, indicating I may not be visible on the platform. I have tried to contact Facebook through the provided phone number without success. Retrieving my photos from my profile is important to me, and I hope to avoid complete deletion of my profile. I seek assistance to resolve this issue and would be grateful for any help. Thank you for your attention to this matter. - K. R. McGuffee

I was unable to access my Facebook account as I forgot my password. After resetting my password successfully, I discovered that my account was disabled due to suspicious activity. Despite providing accurate answers during the recovery process, including verifying pictures, previous comments, and my birthday, the system did not recognize them. I even submitted my ID photo with the required information, but I am still unable to log in. As my business heavily relies on my Facebook page for communication with customers, I urgently need this matter resolved. I prefer not to create a new account and have exhausted the options available in the help center. My Facebook account is under the name Jeremiah Stallard, with a profile picture of me and my wife. The date of birth on the account is 11/14/91, and my wife is listed as Sue Patrick-Stallard. The linked email address is currently inaccessible. I would appreciate your assistance in resolving this issue promptly. Thank you.

I have encountered frustrating issues regarding Facebook's moderation policies. Despite understanding the removal of posts that violate guidelines, I created a new account and carefully posted content within their standards. However, inconsistency in enforcement is evident as other more controversial posts remain active. This unfair treatment led to the loss of a sentimental photo of my deceased mother, making my experience disheartening. To continue using the platform, I attempted to set up a new account, but faced difficulties due to providing a different surname for privacy reasons. Facebook's request for ID verification seems unnecessary in my case, given personal safety concerns. I hope for a resolution from Facebook regarding these matters.

I've been trying to promote a wonderful event for our first JamCircle for the past 3 days. You can find more information on my website JamCircle.net or my Facebook page dedicated to Jam Circle. I think the issue might be related to an old Facebook page from late [redacted] called HungerStike4DonaldTrump, a campaign I had back then. However, I am now an Independent and have no association with that old campaign. I have deactivated the old Facebook page, but I'm unable to remove the old pixel linked to it. This might be causing the problem. I really need help promoting this event that aims to bring people together through music, without any political discussions. My name is Jim Dillehay. If you need to reach me, feel free to text me at [redacted]. I mostly reside in Mexico. Thank you.

Hello, my name is Salman Aslam. I have been using my Facebook account for over 7 years for my business. I own a business group called "Whipy Whipping Cream" and a page named "Whipy Whip Whipping Cream." Recently, one of my admins, Faiza Aslam, had her account hacked by someone who demanded $[redacted] for its return. We didn't pay, and shortly after, our group was deleted, and the page was taken over. We are concerned because we have invested in purchasing likes and running our business through Facebook. I urge you to help me recover the group and secure the page. Thank you for your prompt action. Best regards, Salman Aslam, Milkyz Food, Karachi, Pakistan.

Subject: Potential Unauthorized Access to Facebook Account I have been attempting to contact Facebook for the past month regarding a potential hacker accessing my account. Despite changing my login email address and password multiple times, the individual still shows as logged in from Wheaton, IL, instead of my location in Los Angeles, California. I am concerned as friends have reported receiving messages from my account under a different name. I have not received any response from Facebook after sending multiple complaints. I am hoping to get prompt assistance in investigating this issue and addressing any false reports that may have stemmed from this unauthorized access. Thank you, Billy J.Votanoz Contact Information: Email: [redacted] Cell: [redacted]

Hello, I am looking to recover my disabled Facebook account. I'm unsure why it happened. I had two accounts because my first one had issues, so I closed it and opened a new one. Unfortunately, someone abused my friends using my account, which is why I started using the new one. Recently, I opened the new account, but it was also disabled. Sometimes my friends use my phone, so they may not follow Facebook's terms properly, which affects my account. I kindly request that my currently active account remains open while the other two are closed for safety reasons for me and my friends. Please trust me on this matter. Thank you, Sunil Kant. The new account details are [redacted] with the password mmcr8899. I hope to continue using this account unbeknownst to my friends.

Hello, I need urgent assistance. I purchased a smarTrike str3 tricycle baby folding tricycle for $90 today at 2 pm (Sept 21, [redacted]) on the marketplace in London, Ontario, Canada. Unfortunately, I cannot recall the seller's name, and I accidentally deleted our conversation from my messenger right after my husband received the item. While I was at work, my husband met the seller, but he is unaware of the details about the tricycle. Upon returning home at 8:30 pm, I discovered several missing items essential for my baby to use the tricycle. Despite my efforts, I have been unable to locate the seller. If possible, I would greatly appreciate your assistance in finding her Facebook account, as I wish to reconnect with her to obtain the missing pieces. I hereby authorize you to trace my Facebook activity from 11 am to 3 pm today. Thank you.

I have been unable to access my Facebook account all day because it is under review. I am unable to log in as they have not requested any proof of identity or personal information. I need to communicate with my friends and family, so I really need assistance with this issue. I even tried creating a temporary account with the same picture, but the approval process is taking too long. In the past, Facebook did not have these lengthy procedures, but I understand. I just hope they can resolve this quickly by allowing me access back to my account, Ginny Gentry.