Facebook Customer Service Issues

Hello, my name is Brianne Moore-Simmons and I own Ensemble Dress & Apparel. Around 5-6 months ago, I deleted my Facebook account. Recently, when I tried to set up a new account to connect it with my Shopify store, Amazon Store, and Instagram, I ran into issues. Despite providing the necessary verification photos, my new account was disabled twice without explanation. Even after sending my driver's license, my attempts to create a new account were thwarted. I am now considering legal action for what seems to be discriminatory practices against black small business owners like myself. It's frustrating that I can't even connect my Instagram business account to Facebook. I've tried reaching out to them, but they have not been responsive. This whole situation is incredibly frustrating, and I feel like I'm left with no other choice but to pursue legal action.

Last Thursday, I was locked out of my account. My email was changed to an address I haven’t used in 5 years. I can't access my current email which is [redacted] My original account is vital for my business page. I've attempted to create a new account, but it keeps kicking me off. I suspect my account may have been hacked. I need my original account reinstated without any issues. I use an iPhone7, not sure if that affects anything. The address it was changed to is [redacted], but Yahoo is unable to provide a code for it. I have contacted Facebook and submitted my ID but have not received a response yet. Your assistance in resolving this issue is greatly appreciated.

Hello, I received a notification today stating that I have been temporarily blocked from posting in Facebook groups for a week due to supposed guideline violations. However, I am certain that I have not breached any rules as I rarely participate in groups except for the one I manage to support women in my online business. This group is crucial for me as it serves as a platform to engage with my clients, and losing access to it will significantly affect my finances. I urgently need this issue resolved as I depend on the group for my income. Kindly assist me in rectifying this error promptly so that I can regain access to my Facebook group.

After receiving an email from Facebook about account activity in Washington DC while residing in Minnesota, I blocked the unauthorized access. However, this action led to me being locked out of my account across all my devices. Regrettably, I no longer have access to the original email linked to the account. Attempting to add a new email resulted in a message from Facebook Support stating no available codes to unlock the account. Subsequently, I was notified of a primary email change without my consent, leaving me unable to access the new email address. Despite submitting my government ID, I have not received any follow-up. I rely heavily on Facebook for essential communication and although there has been no further suspicious activity, I am perplexed and distressed by the lack of access.

Today, I woke up and checked my usual Facebook feed. Later, during class, while attempting to log back into Facebook, I discovered my password was incorrect. Despite several tries, even enlisting trusted contacts for verification, I couldn't access my account. I encountered trouble retrieving the third verification code due to it being linked to another gaming account. Even with two codes from friends, I was unable to regain access. In a last effort, I tried to recover my account in Minnesota using a phone with no success. My Facebook profile is under the name Cloud Reh, and I regularly change my password.

Dear Concerned Facebook Support, I am writing to inform you that my Facebook account ([redacted]) has been hacked and used to post offensive pictures, causing issues for me at my academic institution. I reported the hacking and had the account deleted. However, my institution requires official proof from Facebook stating when the account was deleted and the reason for its deletion to resolve the situation. Unfortunately, I cannot access the email associated with the account as it has been inactive for a long time. I have provided relevant screenshots regarding password changes and my attempts to recover it. I kindly request your assistance in recovering my account and issuing an official statement confirming the hack for presentation to my institution. Your prompt help in this matter would be greatly appreciated. Thank you, MD. ZILLUR RAHAMAN Facebook ID: [redacted] Email: [redacted]

Hello, I have been sober for almost 4 years now and I am grateful for this journey. I used to go by Sara Beth K., but I've distanced myself from that name due to personal reasons. In my recovery house, I was called Panda because of my biracial background, which I felt was fitting. To create a new identity reflecting my sobriety journey and love for Star Wars, I combined "padawan" and "panda" into my new social media handle, Pandawan. People often mix up my name, so using Pandawan helps others remember me and respect my sobriety. I want to clarify that I'm not pretending to be someone else; I'm simply embracing this nickname as a symbol of my sober identity. I hope to keep using my chosen moniker across my social platforms. If there are steps I need to take to ensure this, please advise me on how to proceed. Thank you, Panda Wan (aka Sara Beth)

Hello. I'm proud to share that thanks to God's grace, I will reach 4 years of sobriety on September 28th. My legal name is Sara Beth K., but I no longer use my old Facebook account under that name. I have distanced myself from past connections and prefer to keep my newfound sobriety journey private from certain individuals. During my time at the sober house, I earned the nickname "Panda" due to my mixed heritage. Since "Panda" is common, I decided to blend "Padawan" and "Panda" to create my new social media identity, Pandawan. This unique moniker helps others remember me accurately, unlike the various incorrect names I often receive. I am not pretending to be someone else; I am simply cherishing my sober nickname to build new, secure social profiles where my commitment to sobriety is respected. I kindly ask for any assistance in retaining my chosen name. Thank you for your guidance.

Hello. I will be celebrating 4 years of sobriety on September 28th, thanks be to God. My name is Sara Beth Kevorkian. I've left my old Facebook account under that name behind as I've moved on from those connections. I go by the nickname Panda at my sober house due to my mixed race background. To stand out and reflect my love for Star Wars, I combined Panda with Padawan to create my new online persona. People often mix up my name, calling me Sara Lee, Mary Beth, or Stacey Beth, but they never forget Pandawan. This alias helps me maintain anonymity and respect for my journey to sobriety on various social media platforms. I hope to continue using my chosen identity without any issues.

I registered on Facebook with my email, [redacted], but mistakenly entered my mobile number without the correct country code. Facebook has my number listed as [redacted] instead of 39 [redacted]. I’ve tried to reset my password but now I can’t log in because of a security check that requires a code sent to my mobile, which I am not receiving due to the missing country code. I'm unable to verify my account or correct my mobile number as I can’t access my account.

I recently changed my login account from my mobile number to [redacted] Around a year ago, I encountered issues logging into my Facebook account despite changing my password. When attempting to reset the password using the "forgot password" option, it required sending an SMS code to my old mobile number, which I can no longer access. Unlike what some sources online suggested, I wasn't given the option to provide an alternate email address for the reset. I've since created a new account with the same name, but I'm still eager to regain access to my original Facebook account. Kindly contact me via email to advise on the possibility of recovering it.

My Facebook page, WWW.FACEBOOK.COM/SAREEKART, was hacked on December 28, [redacted]. The hacker made himself an admin by sending me misleading links, removing all other admins, including myself, from the page. I am looking to regain access for the original admins [redacted] The page was inactive for 9 months but I noticed some recent activity on September 11, [redacted]. The hacker demanded $[redacted] to return access but blocked me after I declined. I have screenshots of our conversation. I also received an email notification informing me of my removal from Facebook Business Manager due to unauthorized access.

I am reaching out using my relative's account regarding an email I received from you about my account being reported by Jack Daniel's Properties, Inc. I am not affiliated with this company, but I did sell an old Jack Daniel’s hoodie on Facebook Marketplace earlier this year. Unfortunately, my account was permanently disabled, affecting my business contacts and ongoing transactions. As a journalist, losing access to my account with confidential information and contacts spanning over 10 years is distressing. Facebook suggested resolving the matter with Jack Daniel's directly, which seems extreme to me. I am desperate for any assistance in regaining access to my account, as it is crucial for my work and fulfilling marketplace transactions.

My Facebook account has been hacked along with my email and Instagram. I temporarily closed my Facebook account last week due to this issue. However, I keep receiving multiple reset password requests daily, even though I have not accessed my account. The message I receive asks me to enter a password reset code. I need advice on what steps to take next. Message from Facebook: Hi Anna, We received a request to reset your Facebook password. Enter the following password reset code: [redacted]. Alternatively, you can directly change your password. If you didn't request this change, please let us know. This message was sent to [redacted] at your request. Facebook, Inc., Attention: Community Support, 1 Facebook Way, Menlo Park, CA [redacted].

Hello, Around two weeks ago, when trying to access my Instagram account, which I use frequently throughout the day, I encountered an issue. I was prompted to verify my identity due to a possible login attempt from another location. Despite my attempts, I could not regain access. Upon asking friends to search for my account, it appeared to have vanished. I suspect my account was hacked and subsequently permanently deleted. While I understand Instagram's policy regarding deleted accounts, I find it unsettling that a hacker could effortlessly erase six years' worth of photos and videos without a trace. I have exhaustively attempted to recover my account. I turned to online tutorials, successfully verified my identity with Instagram, but the recovery link provided was ineffective. Despite sending numerous emails (over 40), I have only received automated responses confirming my account's deletion. Feeling distraught, I am desperate to retrieve my account. Any assistance would be greatly valued! Sincerely, Lily

About a month ago, when I attempted to log into my Facebook account, I forgot the newly changed password. Upon trying to reset it, I encountered an unfamiliar page requesting two-factor authentication, which I had not set up or enabled: "Two-factor authentication required... You’ve requested us to implement a 6-digit login code for accessing your account from a new device or browser. Kindly input the 6-digit code from your code generator or third-party app below." I have not logged in from any other device since my phone was stolen, which was the only other device besides my laptop where my account was logged in. I seek assistance with this issue and am willing to provide any necessary details. This has happened with a Facebook account previously, and I hope to resolve it promptly.

I recently got suspended from my account because I changed my name, prompting Facebook to request my ID. I submitted my driving licence, but it's taking too long for Facebook to review it. I've tried reaching out multiple times through different channels, including Instagram direct messages and comments on their posts, but haven't received a timeline for my issue. I attempted creating a new profile to contact their help center, but that account got locked too. I'm feeling frustrated with the lack of progress and unsure about what steps to take next.

My Facebook account has been temporarily blocked, requiring me to verify myself through photos, comments, and date of birth. I successfully completed this process yesterday, but today, despite entering accurate information, I remain blocked. I know all my friends, correctly identified photos, selected my posts accurately, and entered my date of birth correctly. However, none of this worked, and I am unable to access my account and contact family and friends. I would appreciate assistance to resolve this issue promptly as it is quite distressing not being able to use Messenger or access my memories on Facebook. Thank you in advance for your help. Hope to receive a response soon. Peace.

I am having trouble accessing my account as I have forgotten my password. Recently, I upgraded my phone, and although I could still use my old phone on WiFi, I can no longer recharge it. Now, I am unable to receive the temporary password as it is being sent to an old email address that I never updated. I tried accessing my account from another device, but I have double authentication enabled which requires the temporary password. Unfortunately, the password issue revolves around the outdated email. While my phone number remains the same, I am stuck in a loop trying to resolve this. I created a new account for video chatting purposes, dated 9/11/19, as a temporary solution, but reaching my original account from [redacted] seems impossible.

My name is Andrew Morgan, and I own a small guitar shop in South Wales, A Strings. Previously, A Strings was a Facebook success story with almost 16,[redacted] followers. However, on 20th February, our 10-year-old page was deleted by Facebook without warning. Despite our efforts to clarify the situation, Facebook claimed we were promoting offensive or misleading content, which we strongly deny. Despite attempts to engage with Facebook through various channels, we have been met with little success. To mitigate the impact on our business, we started a new page in mid-March, only to have it suspended just as we were nearing 3,[redacted] likes in July. Facebook's reasons for suspension have been vague, pointing to similarities with the previous page and allegations of misleading practices, which we contest based on our excellent customer reviews. Despite our best efforts, Facebook's internal teams remain elusive, leaving us feeling frustrated and concerned about the future of our business. We appeal for assistance as we value the platform for its direct customer engagement and the role it plays in our business's success. Sincerely, Andrew Morgan