Facebook Customer Service Issues

I have been struggling to access my Facebook account because I am having trouble remembering my password. I have a well-established profile on Facebook with over [redacted] friends, and I really want to regain access to it. If there is any way you can assist me in recovering my account, please feel free to reach out. You can contact me via email at [redacted] or at [redacted]. Thank you.

I initially had a personal Facebook page and later created a business page. Yesterday, I was requested to submit a photo for identity verification. After doing so, I am now unable to log into the account. I attempted to use the 6-digit recovery codes, but they are not working. I even asked a family member to help recover the account through their Facebook page, but my account does not appear.

I am having trouble accessing my Facebook account because I forgot my password. Additionally, I can't log into my old email account, which has been inactive for years. I am locked out of Facebook, which is concerning as I have an extensive profile with over [redacted] friends. I would appreciate any assistance in retrieving my account. Feel free to reach out for any required information.

I run two small businesses and I'm looking to set up advertising campaigns for both. I came across your tutorial and noticed that it involves using my personal Facebook profile. Is there a way to keep my personal profile separate from my business when I create my business Facebook page? As you can tell, I don’t have much experience in digital marketing but I do know a great deal about home improvements! Can someone please schedule a call or chat to guide me through this process? Thank you!

I have been dealing with a stalker and harasser who has been blocked since October [redacted]. Despite this, she accuses me of using her name in my posts and has even sent me a cease and desist letter through her lawyer. I need to identify and block any mutual contacts we may have, but I am unsure who they are. I have not used her name and now she is pursuing legal action against me. I am seeking assistance in defending myself and would appreciate speaking with someone as soon as possible for guidance.

Subject: Urgent Request for Post Removal on Facebook Dear Team, I would like to urgently bring to your attention a concerning issue involving a Facebook user, Ayesha Guha, who is also my cousin. She has posted manipulated and false information on her profile, involving false allegations against our family members. She tagged several people from our family and friends on this post, causing distress. Despite being blocked from other forms of communication, she continues to harass us through social media, specifically Facebook. Numerous reports have been made regarding this inappropriate post, yet Facebook has not yet removed it. I kindly urge your prompt intervention by taking down the post. For your convenience, I can provide screenshots of the post if necessary. Thank you for your immediate attention to this matter. Sincerely, Saniya Roy

I've been selling many items on Facebook Marketplace while downsizing. I keep getting asked, "Is this still available?" When I reply, "yes," I never hear back. My daughter mentioned that people might be accidentally clicking on the question since it has happened to her too. Is there a way to make it less likely for people to click on the question accidentally? Thank you! - Edna B.

I have recently assumed leadership of Joyful Welcome, a non-profit organization. The previous chair, unfortunately, is unable to recall her Facebook password to transfer administrator rights to me due to illness. Her husband believes she may have disabled the account, but I can still view it. I am looking for a way to access the account without having to create a new one as there is significant historical content linked to it. Your assistance would be greatly appreciated.

I am having trouble with the Facebook login for my father. I recently set up an account for him to reconnect with old friends. After creating a business page, uploading a profile photo, and adding a few friends, he is now unable to log in. The error message states: "You Can't Use Facebook Right Now. We're currently reviewing your submission for security reasons." Could you please unlock his account? The email associated with the account is [redacted] and the name is Brynjólfur N. Jósson.

Hi there! I recently got an alarming email demanding payment from [redacted] for $[redacted]. They threatened to share embarrassing "pictures" with all my contacts. I've started the account deletion process, but it will take about 30 days. Can you verify that my contact list is blocked to prevent any access? Thanks. P.S. I thought Facebook provided more security for accounts!

My Facebook account has been compromised by an unknown person, resulting in me being locked out of it. This situation is concerning as the hacker could be using my account for malicious activities or fraudulent transactions. The account, previously under the name Olu Oma, was taken over on September 7th, with all my information changed. All previous logins were from a Tecno Spark K7 device in Owerri, Imo state, Nigeria. I urgently request for the account to be permanently deleted to avoid any misuse by the hacker.

In August, I received a 30-day ban on Facebook for discussing the origins of slurs without censoring them. The conversation was civil, with no insults, but not censoring the slurs led to it being flagged as hate speech. Despite questioning and discussing this with Facebook support, I did not receive a satisfactory explanation for the ban. After the ban was lifted, I shared someone else's post and was banned again for violating sexual activity guidelines, even though I was not the original poster and unaware it breached the rules. Other users who also shared the post were not banned. The lack of transparency and unequal enforcement of the rules led to my frustration with the situation.

Hello, this is Julianne S. Jackson. I am reaching out because I believed I had won a Facebook prize, but unfortunately, I have been scammed by someone claiming to be Patrick Widen. I've lost a significant amount of money and everything I had invested in this. At times, I feel hopeless and devastated by this situation. The individual deceitfully claimed affection towards me, and now I realize it was all a lie. I have been sending money with no return, and it has left me in a difficult situation.

Hello, I am Maite Luna, the editor for the Cuban American National Foundation (Fundacion Nacional Cubano Americana) Facebook page. Our page provides essential content for the Cuban audience as we advocate for democratic change in Cuba. Recently, I reported on an event in Miami on September 8th where Cuban exiles gathered to show support for those facing persecution in Cuba. I posted videos of the event which led to our page being restricted. Could you please provide insights on the reason for this restriction?

I am struggling to access my account as I am continuously receiving notifications about unauthorized access attempts. Despite trying to reset my password, the verification code is being sent to an old email and phone number. I just want to regain access to my account. I have already contacted the help center and submitted my ID, but have yet to receive any response. It is frustrating that there is no customer service number available for immediate assistance.

I clicked on an ad in a game offering a free item with only shipping to pay. However, I got charged. After reaching out multiple times, they finally explained that it was a membership fee. The ad didn't mention this; it just said the item was free as part of their company celebration. Additionally, they claimed there was a 24-hour cancellation window, but I canceled within 15 minutes and still got charged.

Hello, my name is Tommaso and my Instagram handle is @italianodegradato_official. I'm seeking assistance with accessing my Instagram account. Currently, when attempting to log in, I receive an error message stating "user not found," indicating that my account has been improperly disabled. I suspect my account may have been compromised due to a recent incident where someone attempted to impersonate me, which I promptly reported. I am now locked out of my account, which is concerning as it is linked to my Facebook account where I run ads to promote my business. The situation is worrisome, especially considering the potential impact on my business operations.

I have attempted several times to access my Facebook account with no success. Despite trying to log in with my trusted contacts, Facebook's team informed me they would send a link to assist with the login process. Unfortunately, I did not receive the link, which has prevented me from accessing my account. I have also forgotten my Facebook password and am unable to log in to my email due to not remembering that password either. I believe I last used my email to log in to Facebook. I can provide the phone numbers I previously used for my Facebook account, +[redacted]6 and +[redacted]1. I kindly ask for guidance on how to regain access to my Facebook account, as it holds significant importance to me. My account name is Soma Thero.

While on holiday, I lost my iPhone at the airport, which has made it challenging for me to receive the verification messages from Facebook due to Two-Factor Authentication. I only have access to my girlfriend's laptop, which I used to log in before. I attempted to recover my account through business manager without success. I am willing to provide my ID and bank card for verification purposes to regain access to my account. Any assistance would be greatly appreciated.

I have always gone by the pseudonym 'Serenity Prayer' on Facebook without any issues. However, Facebook recently flagged me for not using my legal name. They are now requesting identification that reflects my official name, which I cannot provide as 'Serenity Prayer' is not the name I use in everyday life. My family and I are currently in hiding due to domestic abuse, and for safety reasons, I cannot reveal my real name on social media. It feels like discrimination to demand ID or require me to switch to my legal name to regain access to my Facebook and Messenger accounts, especially considering my circumstances as a domestic abuse survivor. Please, can someone provide guidance on how to handle this situation? Thank you, Sarah (Aka Serenity Prayer)