The following are issues that customers reported to GetHuman about Facebook customer service, archive #8. It includes a selection of 20 issue(s) reported January 28, 2016 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I urgently need assistance with a critical issue involving the previous employee who managed our social media accounts. Following a dispute, this individual removed me as the administrator of my own business page and is now threatening to delete it unless certain demands are met. I have been downgraded to an analyst role without consent. I have tried reaching out through various channels, including multiple calls, emails, and posts on different web pages to seek help. As the original creator of the business page and business itself, I possess all the necessary information to prove my identity. Your prompt attention to this matter is greatly appreciated.
Reported by GetHuman-kastisb on четверг, 28 января 2016 г., 18:58
I received a suspension for uploading nudity on my account for 7 days. When attempting to log in, I am prompted to upload a photo of my ID, but I am unable to do so as the system does not allow it. Despite trying for over 2 weeks, I am still unable to access my account. The issue persists, preventing me from uploading the necessary photo. Kindly address this matter and grant me access to my account promptly. Thank you.
Reported by GetHuman-johnnywe on пятница, 29 января 2016 г., 8:13
I have a concern about a recent name change requirement. My legal name is Steve, but for the last three years, I've been known as Bacon Strips. My wife, close friends, and even my father call me Bacon. Even though I can't prove it legally, that's who I am. I would like to use my associated name on my longstanding Facebook profile. Thank you.
Reported by GetHuman-sgomille on пятница, 29 января 2016 г., 14:45
A woman on Facebook is claiming to be the stepmother of my children. I don't know her, and she doesn't know my children. She has posted pictures of them, disclosed their names, and made loving comments about a child she has never met. She even made a post threatening to pick them up, which is very alarming. This situation has become an obsession, and I am concerned. Unfortunately, Facebook has not taken any action so far.
Reported by GetHuman-ddunlap on пятница, 29 января 2016 г., 23:08
My friend uploaded a video on her wall and tagged me in it. I am only able to see comments and likes from our mutual friends and her friends, but nothing from my friends. When I use the "View As" feature, I can see all the comments and likes from my friends only, not our mutual friends. We have checked all settings and still can't figure out what the issue is. The video was initially posted on my friend's Instagram, and we have never encountered this problem before.
Reported by GetHuman-mikka on суббота, 30 января 2016 г., 19:04
I updated my email to yahoo.com while keeping the same password. I was alerted to a hacking attempt, prompting me to change my password. A technician removed viruses from my computer, and now I'm unable to log into my account. When I attempt to log in, it shows my original email address, and even after entering both the old and new passwords, I can't access it. I've tried the verification process with a code, but I keep receiving the same code that doesn't work. Your assistance would be greatly appreciated.
Reported by GetHuman-mseyni on суббота, 30 января 2016 г., 23:43
There is an individual on my friends list reporting my status updates, claiming they contain nudity. Four of my posts have been reported, with two found to have no nudity. Now, this same person is reporting my profile picture for the same reason. Despite my polite requests to stop, they continue. I have warned them that if they persist, I will pursue harassment charges. With many real-life friends on Facebook, I prefer not to create a new account but need to address this issue directly. I want to identify the culprit instead of playing a guessing game. None of my posts or pictures actually contain any nudity.
Reported by GetHuman-pookie on воскресенье, 31 января 2016 г., 2:51
Hello, my name is Kyle Mashburn-Kist, and I'm experiencing harassment on Facebook and cyberbullying from strangers. One of my photos was edited and is being spread on Facebook with hurtful comments about where I live and work, comparing me to someone I don't want to be associated with. The situation has become so distressing that I've resorted to self-harm. I'm reaching out for assistance in stopping this situation. Your help would be greatly appreciated.
Reported by GetHuman-kamk_mon on воскресенье, 31 января 2016 г., 6:36
I am continuously facing suspensions on Facebook due to alleged inappropriate content, although as a father and a grandfather, I always ensure my posts are not offensive. It seems there is someone deliberately targeting me, and Facebook appears to support them. The photos flagged as unacceptable were previously shared without issue. I have not been provided with an opportunity to appeal against these decisions, jeopardizing my upcoming Pitman Poet event. This feels unjust, undemocratic, and a harsh response to two lighthearted posts.
Reported by GetHuman-pitmanpo on воскресенье, 31 января 2016 г., 10:21
I'm new to Facebook Ads and just started exploring it tonight. I have a website I want to promote to a specific audience, but I need to start with a small budget to test the waters, especially since I'm on a tight budget. If I narrow my audience down to around [redacted],[redacted] people (just a random number) and set a $10 budget with a bid of $0.50 (I understand this may vary), will my budget only allow me to display about 20 ads even though there's a potential reach of [redacted],[redacted] people?
Reported by GetHuman-qa_meyer on воскресенье, 31 января 2016 г., 14:38
I recently ran into a girl named Catherine Elizabeth Kenney who inquired about why I left the Elite guild while playing Blade Sword of Elites. I explained that I departed due to feeling pressured by the guild leader, Allen Casey, when I tried to assist him with a time zone misunderstanding. Despite my intentions to help, Allen Casey got upset and asked me to leave after I corrected him. His disrespectful manner led me to leave the guild, but when I shared this with Catherine, she seemed insistent on discussing it repeatedly. I tried to stop the conversation, but she persisted, even sharing our discussion on Facebook without my consent. This made me feel more stressed and upset about the situation.
Reported by GetHuman-kayd on вторник, 2 февраля 2016 г., 12:43
Dear Facebook,
I am experiencing an issue logging into my account. When attempting to log in using my email address ([redacted]), the same one I am contacting you from, I receive an error message indicating that this email does not correspond to any existing account. Despite receiving notifications from Facebook at this email address, I am unable to access my account. My profile name is Brighi Gheorge, and I am also an admin for the new page "Yorga," where I have used the same email address. I will attach a photo for your reference. I have requested verification for my account, and even if I were to receive it, I cannot log in. I will also attach my ID for verification purposes.
Sincerely, Brighi
Reported by GetHuman-brighiof on вторник, 2 февраля 2016 г., 18:18
I have been unable to reach a Facebook representative regarding an issue that is very personal and distressing. I believe serious crimes are being committed, and simply blocking the person is not a sufficient solution. I am only comfortable discussing the details with a support representative via personal email. Please contact me at [redacted] Thank you.
Reported by GetHuman-bkirk on четверг, 4 февраля 2016 г., 18:37
I have a query for Facebook. I am wondering why I didn't receive a Friends Day video. After clicking a link shared by a friend, I was informed that there wasn't enough content to create a video for me. I find this hard to believe as I've been a member since [redacted] and have over a hundred friends. Even individuals with fewer friends had videos created for them. I'm quite disappointed and kindly ask for Facebook to generate a Friends Day video for me like they did for others. Thank you.
Reported by GetHuman-shaheenr on суббота, 6 февраля 2016 г., 7:45
Dear Sir/Madam,
I have encountered an issue with signing in to my Facebook account. I have been trying to convert my personal profile to a business Page, as per Facebook's guidelines, but I have faced obstacles in the process. Despite reaching out to Facebook for assistance with this matter, I have not received a response.
When attempting to change the name of the page to comply with the guidelines, I keep receiving error messages stating that the name is not allowed or not similar to my profile name. This has left me unable to proceed with the required changes.
I am eager to comply with Facebook's policy and convert my personal profile to a business Page, but I am currently unable to access my account to make the necessary adjustments.
Any guidance or assistance on how to resolve this issue would be greatly appreciated.
Thank you,
A.D.
[redacted]
Reported by GetHuman-diadrome on суббота, 6 февраля 2016 г., 9:23
Hello, I'm having trouble accessing my email account "[redacted]" My name on the account is Alex Nagel. My girlfriend, who is one of my Facebook contacts, can verify my identity. Her email is "[redacted]" I'm also listed as one of her emergency contacts. Even though I know my email login details, my Hotmail account is not accepting the information provided, similar to my PSN and Snapchat accounts. Currently, my T-Mobile phone, Samsung IV, with the number [redacted], is not working, and I lost access to my accounts around January 15. I would appreciate any assistance in verifying my email so I can regain access to my other social accounts. Some of my Facebook contacts like Nathan Vogel can also verify my identity. Please, I hope to hear back soon.
Reported by GetHuman-stoneyak on воскресенье, 7 февраля 2016 г., 0:08
I realize you have many other important matters to address. The email linked to my old Facebook account is [redacted], while my current account is under [redacted] I am attempting to retrieve some photos from the old account. I am prepared to answer security questions for both accounts to demonstrate my genuine intentions. Is there a method to recover the account or access the pictures? Thank you.
Reported by GetHuman-steamque on воскресенье, 7 февраля 2016 г., 17:28
I want to share some concerning behavior I have observed from Monica Gallagher, who leads two groups: Los Banos Watch Dogs and Los Banos Pays It Forward. Recently, Monica has been accused of bullying individuals within these groups. She reportedly kicked someone out for expressing a negative opinion about Beyonce after she made a positive comment herself. Furthermore, Monica allegedly sends spies to monitor other groups and threatens legal action against anyone who speaks ill of her. These actions have caused distress among many group members who find her behavior to be unkind and aggressive.
Reported by GetHuman-roynsann on понедельник, 8 февраля 2016 г., 2:56
I accidentally deleted important messages on messenger. A woman named Tiffany H. contacted me, asking if I could harm someone and offering a reward. I declined and deleted the messages. Now, I believe the authorities should see them. My account is under the name Sean M. You can reach me at [redacted] or [redacted]
Reported by GetHuman-seanskym on понедельник, 8 февраля 2016 г., 3:11
I have encountered an issue with accessing a page that I recently inherited. This page is linked to another personal page that I was supposed to use to manage it, but unfortunately, there is no way for me to invite others as administrators. Despite having over [redacted] likes, including one from my personal account, I am unable to find it when using Facebook's lost password feature. I have attempted various methods to access the page without success. Due to the specific username, creating a new page is not an option, leaving me with no access at all.
Reported by GetHuman-severist on понедельник, 8 февраля 2016 г., 18:40