Facebook Customer Service Issues

Last year, I ran a Facebook ad using my old disabled account "Chinwesophie." I only did this once and haven't used it since. On the 9th of August, [redacted], I received a 20,[redacted] naira debit alert from my bank for Facebook ads that I never authorized. I discovered that my inactive account "Chinwesophie" was active 3 hours ago, indicating that it was hacked and used to deduct money for ads. I need assistance in getting my money refunded, closing the account, and blocking any further ads. This is urgent.

Hello Facebook team, I am unable to login to my account as it has been mistakenly disabled. I have to provide my government-issued ID that includes my personal information such as name and date of birth. It is important that the name on my Facebook account matches my ID to prove that it belongs to me. Therefore, I have sent you the necessary information to verify that this account is indeed mine. Thank you.

I recently attempted to log into my Facebook account and experienced difficulties. Upon clicking on the app, I noticed I was logged out. When I tried to sign back in using my usual password, it indicated that it was incorrect. I then received a message stating it was an old password, prompting me to reset it. However, I have not changed my password recently. I attempted the email recovery option, but I do not recall the password for the email associated with my Facebook account, which is [redacted]

Hello Facebook, I am having trouble logging into my account because it was mistakenly disabled. Therefore, I need to send you my government-issued ID containing my personal information like name and date of birth. It is important that the name on my Facebook account matches the name on my ID to prove that the account belongs to me. To reactivate my account, I have sent you the necessary information to confirm that this account belongs to me personally. Thank you.

On June 6, [redacted], my wife, Maranda Whitton, was tragically murdered in Logansport, Louisiana. I am Steven McCoy. My Facebook account was hacked not long after her passing, and I have been unable to regain access since. The account contains precious memories in the form of pictures and messages that I would like to retrieve. I am willing to provide any necessary information to confirm my identity and reclaim my account. Please assist me in recovering my account. Thank you.

My PGP public key has expired, and I have encryption enabled for all Facebook communications. Unfortunately, I can't access my account to update the key or disable encryption because I forgot my password. Every email from Facebook notifies me of the expired key and the inability to send unencrypted messages until I take action. Since I can't log in to access the About Contact page, I'm stuck.

I have experienced difficulties accessing my Facebook account due to a situation of domestic violence where my abuser changed the passwords associated with my email and phone number. Despite creating new accounts, they have been continuously disabled, even after complying with Facebook's requests. My full name is Ellisha Dawn Jeffery, and my contact number is [redacted]. I can provide verification with my state-issued WV Driver's License. I am frustrated by the ongoing issues and urge Facebook to address and resolve this matter promptly. Thank you.

Hello, I recently contacted your support email, but my issue has not been resolved. I received a notification on my Instagram account (username: brigod) informing me that my account was temporarily locked. To verify my account, I was given two options: my old university email ([redacted]) or my previous phone number (+[redacted]8), which I no longer have access to. I am reaching out directly to request a change in my security details to verify my account, as it has been disabled for a few days now. I have already submitted a photo of myself holding a code/name/username twice without a resolution. Thank you for your assistance. Best regards, Brigid

My ex-boyfriend, who had access to my accounts, became abusive and controlling. Seeking help, I obtained a restraining order for my safety. Later, I discovered that all my social media and app passwords had been changed, except for Instagram which I managed to secure. I have many precious old photos of my children that I fear I may lose. I would appreciate any assistance in recovering these memories. Thank you.

I accidentally washed my phone, so I had to replace it with a new one but kept the same number. However, I'm unable to log in to my Facebook account because it keeps saying my password is "old." The email addresses associated with my account are outdated and inaccessible to me now. For the past three years, I've solely used my phone to access Facebook. Yesterday, besides replacing my phone, I also bought a new tablet. I would like to understand why my password is not working on the new device.

I am having trouble accessing my Facebook account due to a security check requiring my old phone number which I no longer have access to. When attempting to verify through email, I am prompted to change my password, but I still cannot bypass the phone number verification. I have also provided my ID without success. My Facebook email is [redacted] Please assist me in regaining access to my account.

Hello Facebook, I am unable to log into my account as it has been mistakenly disabled. I need to submit my government-issued ID which contains my personal information such as name and date of birth. It is essential for the name on my Facebook account to match the name on my ID to prove that this Facebook account belongs to me. Therefore, I have sent you the necessary information to verify that this account is indeed mine. Thank you.

I created a fundraiser page and linked my bank account to it. Initially, it stated that donations would take a few days to reflect in my account. It's been over a week with 4 donations, but I see nothing. I need to verify the information entered is correct and ensure I'm not being scammed. I made a separate bank account specifically for this, so only that account should be affected. Your quick assistance is valued. Thank you! Blessings- Bonnie G.

I misplaced my phone and had to get a new one. Now, I'm attempting to access my Facebook account, which is linked to an old Yahoo email that I no longer remember the password for. Although I try to log into Yahoo with that email, it indicates it does not recognize it. Consequently, I cannot retrieve the email from Facebook to reset my password. I believe I added my new email as a backup on Facebook, but I am encountering difficulties logging in.

I encountered an issue where my password was changed while I was using my laptop, resulting in a "session expired" message. Upon trying to log back in, it showed that my password had been recently changed. Days later, a stranger called, admitting to accidentally changing my password while attempting to recover her hacked account. She provided me with a new password which allowed me to access my account. Unfortunately, I forgot to update my email and phone details, leading to another password change later. I have lost access to my account's registered email and phone numbers. Despite this, I can provide a history of my previous passwords and answer any security questions required for account recovery.

Yesterday, I shared a vintage photo of H in casual attire seated on a sofa appearing to hold an old Playstation controller. However, I was surprised to receive a message from the platform stating it violated their policy on nudity and sexuality. Today, I reposted the same image in a different post, only to receive the same violation notice and now I find myself temporarily restricted on Facebook. I managed to capture the message and image, but currently have no means to share it. Being penalized for the wrong reasons is frustrating. I hope to email this evidence for your review or if there is another way for you to access it.

Hello, my Facebook account under the name Jennie Matfin seems to have been hacked. I am unable to access it as I cannot log in. The email address linked to my account, [redacted], is inaccessible to me, and the SMS code is not being received possibly due to a change in my phone number's last digit. The correct number is 07[redacted]49. When attempting to request a code via email, I see addresses that do not belong to me. This situation is urgent as my account is tied to my business page, and I fear for my business's future. I can still be reached through my business email at [redacted] if help is provided promptly.

Hello Facebook, I am unable to log into my account because it has been disabled by mistake. They are asking me to send the ID card I received from government authorities containing my personal information like name and date of birth. It is important that the name on my Facebook account matches my ID card to prove that this Facebook account belongs to the ID card owner, which is me. Therefore, I have sent you the information to verify that this account belongs to me personally. Thank you.

I am having trouble logging into my account because it has been disabled mistakenly. I need to send my government-issued ID card with my personal information like my name and date of birth. It is important that the name on my Facebook account matches the name on my ID for verification that this Facebook account belongs to the person on the ID, which is me. Therefore, I have sent you the information to prove that this account belongs to me personally. Thank you.

Hello, my name is Steven L. Radcliffe, born on December 18, [redacted]. I am currently unable to access my Facebook account. I have been living away from Bennington, Vermont ([redacted]) for three years. I have attempted to log in to my account but I am unable to do so as it was linked to my phone and the email [redacted], which I no longer have access to. I suspect that my ex-girlfriend, the reason for my absence, may have tampered with the account. I am unable to retrieve any information from Facebook and would like to regain access to delete the photos and use the account as needed. The pictures of both of us are still present, and I wish to remove them. I am looking to connect the account to my alternate email, [redacted]