Facebook Customer Service Issues

Archive 758

The following are issues that customers reported to GetHuman about Facebook customer service, archive #758. It includes a selection of 20 issue(s) reported August 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am new to Facebook and trying to set up a business page. Unfortunately, I made an error, and the account setup is now disabled. The business name is Rolling Video Games of Central Illinois, and the ID I want reactivated is facebook.com/RVGCI. This is also my ID for Twitter and Instagram. I noticed another account named Rolling Video Games of Central Illinois on Facebook, but they are not a registered business in Illinois. Can you assist me in resolving this issue with my Facebook account? Thank you, Roger C. General Manager Rolling Video Games of Central Illinois, LLC
Reported by GetHuman-rvgteam on Freitag, 9. August 2019 15:12
I am seeking assistance in locating my younger sister, Amy F. I fear for her well-being as she has been missing for over two months now. Amy primarily used Messenger for communication since she did not own a cell phone. Accessing her Messenger account could provide valuable information about her recent activities and contacts, shedding light on her whereabouts in her final days. I kindly request help in gaining access to her account. The situation is based in Yakima, Washington. For any assistance, please reach me at [redacted]. Your help is greatly appreciated. Sincerely, Nathan.
Reported by GetHuman3397304 on Freitag, 9. August 2019 15:13
I need help with regaining access to a website I created for the Piedmont Athens Regional Internal Medicine Residency Program. Initially, the administrator added me as a user but later removed me, believing it was necessary to appoint me as the main administrator. Unfortunately, I was never added back, and the previous administrator has since left the organization, possibly even removing themselves. As a result, there may currently be no administrator for the page. I am requesting assistance in either being reinstated as an administrator or having the option to delete the page in order to begin anew.
Reported by GetHuman3397307 on Freitag, 9. August 2019 15:13
Three weeks ago, I contacted Facebook's customer service regarding my account being hacked, only to find out later that it was disabled. After explaining the situation, I was informed they would follow up within 24 hours, but I have yet to receive any communication from them. I recently noticed that my account is no longer disabled, and it now mentions reviewing the pictures I submitted three weeks ago. How can I proceed with recovering my account and resuming use of Facebook?
Reported by GetHuman-lil_emox on Freitag, 9. August 2019 15:16
Yesterday evening, I began receiving unexpected calls on my home phone, despite it not being displayed on my Facebook profile. The third caller revealed they obtained my number from a Facebook ad, presuming it was linked to an application process. Despite my efforts, I have struggled to track down the specific ad causing this inconvenience, preventing me from reporting the matter. Disabling my phone at 3am was a temporary fix, which is not sustainable in the long term.
Reported by GetHuman3397352 on Freitag, 9. August 2019 15:20
To the appropriate party, I am uncertain as to why my account was disabled. I did not receive any prior warnings about breaching your terms and conditions. I believe this is an error because I am confident that I have not violated any guidelines. Kindly reinstate my account as I have devoted numerous days to developing that page, and it was unexpectedly removed. I am bewildered as to why there is an option to appeal the case when I have already submitted it over 50 times without any response, and my account remains inactive. I have done nothing wrong. Please assist me in resolving this matter. Thank you. My Instagram handle is @guccigangbillguapo.
Reported by GetHuman3397291 on Freitag, 9. August 2019 15:22
A Facebook user named Joe Drewery has been harassing people on Facebook by making racist remarks and threats of violence. He targeted me and a coworker for simply commenting on another post. I reported his behavior to Facebook last week, but have not received a response. He seems to take pleasure in causing distress and provoking Trump supporters. Something needs to be done about this disturbing behavior. Thank you.
Reported by GetHuman-thewiltr on Freitag, 9. August 2019 15:37
I accidentally created a second account, thinking it was allowed as I've seen others with multiple accounts. However, both my second account and my long-standing personal account under the name Melinda Ann Martin got shut down. I typically used my Facebook email to log in as my Gmail never seemed to work, even though it's linked to my original account. It's been a month now, and I am unable to access my account or create a new one using my information.
Reported by GetHuman3363378 on Freitag, 9. August 2019 15:42
I bought Lego sets on Facebook Marketplace. The seller requested a direct debit payment. I paid for a Lego Flintstones set and Lego Hagrid's Hut totaling £50. After she claimed to have shipped them via Hermes without providing a tracking number, it has been over five days without my items arriving. When I inquired, she advised me to wait longer. When I requested proof of sale, she removed the listings. I have reported the seller, but I'm unsure how to recover my funds. -Megan
Reported by GetHuman3397516 on Freitag, 9. August 2019 15:43
I am tired of the TRUMP ads constantly popping up on every page I visit. It feels like I am being bombarded by these ads. I suggest having an option to block them. It's frustrating not being able to remove the ads from the platform or reduce their frequency, especially when they are hidden within other ads. It's important not to force users to accept content they don't want, especially from an individual they don't support. Kindly stop these intrusive ads from appearing on Facebook.
Reported by GetHuman3391198 on Freitag, 9. August 2019 15:46
I was prompted to change my password due to suspected unauthorized access. After doing so, all my payment information, ads, and data disappeared. I've been running ads for months, spending thousands of dollars, but now my business account is empty. I re-entered the payment details, but all my ads, data, and statistics are missing. It's as if my account has been reset. Page ID: [redacted][redacted].
Reported by GetHuman-stevesir on Freitag, 9. August 2019 15:54
I own a Facebook account registered under "[redacted]" When trying to access it, I received a message saying, "this account is disabled." The staff member who set up the account is no longer with us. We require access to gain full business manager rights for the account to manage ads. Any assistance or guidance on this matter is highly appreciated.
Reported by GetHuman3397597 on Freitag, 9. August 2019 15:57
Hello, I am ven ng, and I faced bullying on the Malaysian law forum group on Facebook after I shared a post about my friend's car accident. Some users made insensitive comments and didn't understand the severity of the situation as there were injuries involved. I felt distressed and frustrated by the lack of empathy from these users. Despite one user's dismissive comment, others started criticizing me, leading to a negative environment. I felt compelled to defend myself, but it escalated into more negative interactions. I am anxious about my account being reported and potentially removed, as it is genuinely mine. I am willing to provide any necessary proof to Facebook if needed. I am requesting help from the group admin to delete the post to avoid further distress. The situation has left me emotionally drained, and I hope to resolve this peacefully.
Reported by GetHuman3397643 on Freitag, 9. August 2019 16:05
Good morning and happy Friday! Three weeks ago, my account was disabled because it was mentioned that my ad violated Facebook policies. After contacting Facebook, I received a response stating that my ad would be allowed to run again as it was in compliance with policies and no issues were found. It has been almost a month now since I have been unable to promote anything on my page or Instagram. Despite my efforts to understand why my account is still disabled or what policy I may have violated, I have been unable to get a clear answer from anyone. I am new to this and unsure of what went wrong. Any guidance and assistance would be greatly appreciated. Thank you and happy Friday.
Reported by GetHuman3397651 on Freitag, 9. August 2019 16:06
I have been receiving emails about potential unauthorized access to my account. I have two-factor authentication in place, a security key, and a backup password. However, I am not being given the option to use these additional security measures. The only current options presented are to receive a code via text, which is not working, or to confirm using another device, which is also not successful. Previously, I could identify photos of friends, but this feature is unavailable now. I would appreciate assistance in regaining access to my account and resolving these erroneous alerts and account lockdowns.
Reported by GetHuman3397660 on Freitag, 9. August 2019 16:08
Hello, my username on my account is Ven Ng, and I am dealing with bullying from some other Facebook users in the Malaysia Law Forum group. I posted about a car accident involving a friend's car, seeking advice on how to claim insurance, but some users misunderstood the situation and left negative comments. This made me feel upset and frustrated. I am particularly disappointed by a comment that lacked compassion, and it seems some users may not understand the severity of the accident. I am upset by the insensitive remarks as they pertain to a serious situation where someone was injured and hospitalized. I am now facing criticism from multiple users and feeling emotionally overwhelmed by the situation. I am concerned that my account may be reported and possibly removed, although I assure you that my account is genuine. I would appreciate it if the Facebook group could assist in removing my post and help me avoid further distress caused by negative comments. Thank you for your understanding.
Reported by GetHuman3397643 on Freitag, 9. August 2019 16:15
I used to have access to this account through the email [redacted] Unfortunately, I forgot the password and now have a new email. I am trying to locate my old email to receive a 6-digit pin to access my original account. This situation is distressing for me as I have lost loved ones like my mum, sister, cousin, and aunty. These sentimental connections cannot be replaced by my new email. I am finding it very difficult to deal with this issue and was hoping to speak with someone who could guide me through the process. Kind regards, Carl.
Reported by GetHuman3397715 on Freitag, 9. August 2019 16:15
I recently enabled two-factor authentication for my Facebook account. After deactivating my account, I accidentally deleted the app used for two-factor authentication. When Facebook and Messenger sent a code via SMS to my phone, I didn't receive anything. I attempted multiple times, thinking it was a glitch. Both apps now say I've requested too many SMS codes. I tried logging in on other devices, but forgot to save the browser. I need recovery codes to access my account again.
Reported by GetHuman-hrmtomin on Freitag, 9. August 2019 16:25
Hi, I am facing a great deal of trouble after losing access to my Facebook ID that I have had since [redacted]. Many of my relatives and friends are connected through that account, and it is essential for me to regain access to it. Additionally, my ID is currently in the hands of someone who may be misusing it. Please assist me in recovering my account. My previous email associated with the account was [redacted] Thank you.
Reported by GetHuman-tanvirho on Freitag, 9. August 2019 16:29
After switching from Sprint to Verizon, I encountered an issue with my Facebook account, which I use to access my games. It stated that my account has been disabled. I am puzzled by this as I have been hacked before and suspect this could be the reason. I kindly request a reconsideration to regain access to my account. I assure you that I have always used it responsibly and would never engage in any abusive behavior. Your understanding and assistance in this matter would be greatly valued.
Reported by GetHuman3397838 on Freitag, 9. August 2019 16:33

Help me with my Facebook issue

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