Facebook Customer Service Issues

I need help recovering my Facebook account that was hacked on June 20, [redacted], by someone from the Philippines. The hacker changed the recovery information and account name. When I try to access the account, only the hacker's mobile number is an option for verification, so any code sent will go to them. I have reported the account to be closed to prevent further damage, but there's a chance the hacker might reactivate it. I'm reaching out for assistance to regain access to my account and prevent future incidents like this. Thank you in advance for your help.

Dear Facebook Support, I hope this message finds you well. I would like to bring to your attention the issue of fake accounts using my name and uploading pictures without my consent on Facebook. This misuse of my personal and professional images is causing me distress and harm to my reputation. I have attempted to report these pages, but they remain active. I kindly request that you promptly remove all my pictures from the mentioned Facebook links and prevent them from being uploaded in the future. Attached are screenshots for your reference along with my IDs as proof. I seek your urgent assistance in resolving this matter. Additionally, I have contacted Google support to remove associated links from their search results. I appreciate your immediate attention on this matter. Kindly notify me once the pictures have been permanently removed. Thank you for your cooperation. Best regards, Aysha Jalali

We are facing difficulties with the administration of the League of Women Voters of Erie County (PA) Facebook page. The sole administrator is unresponsive to our requests to add additional administrators, despite recommendations from our State public policy representative and Facebook. She is a paying member but inactive, including on Facebook. We are now considering the option of removing her from this role or creating a new page. However, we are unsure how to proceed with deleting the page. We have reached out to Facebook Help, held meetings, and sought advice from various League members. Any guidance on how to address this issue would be greatly appreciated. Thank you. - Lori D.

I work for Campen Dermatology in Savannah, Georgia. I'm seeking access to our company's neglected Facebook page. I've got approval from both my manager and the owner, as well as evidence that I have their consent. Unfortunately, the original creator can't recall the password, and the reset options are inaccessible. I'm considering urging Facebook to assist in recovering the account or potentially deleting it to start fresh.

On December 19, [redacted], my phone was stolen by my boyfriend. He manipulated the situation to make it seem like my iPhone 7 was damaged by water, when in fact, he had switched it with a non-functional one. He had prior experience as a cell phone technician. Unfortunately, he used the knowledge of some of my passwords to gain total access to my iPhone, where all my important information was stored. He changed all my passwords for Facebook (Messenger - Sandy Sivils Reyes), Yahoo ([redacted]), and Google accounts. I've been struggling with the aftermath of this incident and need assistance urgently. Can someone please help me?

I am facing difficulty logging into my Facebook account as it indicates that my password has been changed without my consent. Since I cannot access the phone number or email associated with the account, I am unable to resolve this issue through the Facebook help page's instructions. I have had this account since [redacted] and would like to regain access by possibly answering security questions. I find it frustrating that Facebook's support is not more helpful in situations like these when personal information stored on the account is at stake.

I am trying to access my Facebook account which I've had since ****, but it appears that my password has been changed, indicating a possible hacking situation. Unfortunately, I no longer have access to the phone number or email associated with the account. The Facebook help page is asking me to log in from a device and location I usually use, which I have been doing, so I am finding their assistance unhelpful. I would appreciate being able to answer security questions or provide any necessary information to regain access to my account. It is frustrating that Facebook's customer service is not more efficient, especially when I have a lot of personal information stored on my account.

I have been unable to access my Facebook account for the past five days as it requires two-step authentication and my phone is lost. I reached out to the Facebook technical team and provided various proofs of my identity, with a photo of my passport being the latest. Despite receiving a link from Facebook to recover my account, the links provided in two separate emails were invalid. I have been unsuccessful in logging into my account after multiple attempts. I kindly request assistance in disabling the two-step verification on my account or sending the code to my email to regain access to my account. Your help in resolving this issue would be greatly appreciated.

Hello Customer Service Team, I am Marian Dragomir, and I have had a Facebook account for over 6 years with nearly 5,[redacted] friends and numerous followers. Unfortunately, my account was recently blocked due to a misunderstanding with a third party regarding a video post. Despite explaining the situation and receiving a warning, my account was unexpectedly disabled today. My account holds significant memories, family photos, and important contacts spanning the past 6 years. I kindly request your assistance in reactivating my account, and I assure you that I will adhere to Facebook guidelines in the future. Sincerely, Marian Dragomir Facebook account name: Marian Dragomir Email address: [redacted]

I am writing to report a concerning matter involving my ex-boyfriend, Vincent Troy Fines, who continues to create fake accounts using my name and explicit photos. The most recent account created is under the name Hoelonda Moss. I have taken legal action, including obtaining an order of protection, but I am escalating the issue to Facebook as these actions violate their policies. Despite my efforts to have the fake account removed, Facebook has not taken appropriate action. The images being posted are unauthorized and causing me distress, as I fear for my safety due to his stalking behavior. I urge Facebook to acknowledge the seriousness of this situation and promptly remove the account and prevent further posts of explicit content. Your cooperation in addressing this issue promptly is greatly appreciated. Thank you.

My personal Facebook account has been hacked. I noticed that my account is being accessed from a PC in a city and state I have never been to - Sicily Island, LA, United States. Unfortunately, the option to select "This is not me" is not available as the three vertical dots are missing. I have followed the security suggestions, such as changing my password and setting up authentication. I have logged out of Facebook on all my devices. However, I am concerned that the hacker may still have access to my new password. I am hesitant to log back in. Could you please advise me on what my next steps should be? Thank you for your help. Maurie M. Paducah, KY

I am having trouble accessing my business account. Facebook prompted me to provide a photo ID, but I mistakenly sent a personal picture instead of my California ID. Can I still submit my ID to verify ownership? I have two Facebook accounts, one for personal use as "Mikiah Azarcon" and one for business as "Zachary Bautista." My full name is Mikiah Zachary Bautista Azarcon. I'm concerned that Facebook disabled my account for using a false name and sending the wrong photo. I rely on this account for advertising and need access. Appreciate any assistance.

I seem unable to view posts from certain pages on my Facebook app, regardless of whether I am using my Samsung S9+ or Samsung A5. Although I can see shared posts, when I try to view posts from a specific page like WIRED, I am unable to scroll beyond photos, videos, or notes. The "No content to show" message appears in the posts tab for any page I visit. I've confirmed that this issue only affects my profile as my friends don't experience the same problem. Reinstalling the app did not resolve the issue, and this problem occurs on both of my devices. Strangely, I do not encounter this issue when viewing my friends' profiles, just the pages I follow.

Over a month ago, I tried to log into my Facebook account but was asked to upload a picture of my ID for security reasons. I uploaded the picture, but I still can't access my account. It has been over a month now, and I'm frustrated because I have family and friends from school on there. If I can't resolve this, I might have to stop using Facebook. My email for Facebook is [redacted], my name is El Chulo. I appreciate any help in resolving this issue. Thank you.

When I tried to log into Facebook from my phone at work, it flagged suspicious activity and asked me to confirm my identity. After following the steps, I noticed items listed for sale that I didn't create. I tried deleting them, but it kept showing an error. This is frustrating as I rely on Facebook for communicating with family, especially for organizing our upcoming family reunion. I urgently need this issue resolved.

Dear Customer Support, I am writing to request urgent assistance regarding my son's compromised Instagram account. While his Facebook account is secure, the Instagram has been hacked, jeopardizing my platform as an actor for business purposes. The current username is newton_7050__german, impersonating him. As verification, attached is a photo of myself, Stephen Corliss. This situation has reached a critical point as the impersonator has been contacting people through my profile. Efforts to contact Facebook's help center have been fruitless, leaving me no choice but to consider legal action. Your prompt attention to this matter is greatly appreciated. Warm regards, S.C.

Dear Facebook, I recently reviewed your update, and I have some feedback to share. While I have appreciated using your platform as a social hub for my thoughts and experiences, I believe that the personal information required to create and maintain my page should remain strictly private and confidential between us. I do not consent to you or any third parties using any aspect of this personal information for any purpose other than verifying my account. My personal details, including my physical, mental, and other information, should not be accessed or sold to advertisers by you. My stories, photos, and life are my own property, not yours. Therefore, I request that you delete my current and past data from your platform entirely by July 14. I want my account to be permanently and thoroughly removed from your servers. I value privacy, and I feel that it is not being respected on your platform. Thank you, and goodbye Facebook.

There is a concerning situation involving a mutual acquaintance who has a mugshot. She is reportedly facing charges in Virginia related to child abuse and neglect. I brought attention to this issue, but it sparked a heated exchange involving individuals who are connected to drug use. The acquaintance posted my phone number publicly after I reached out to her privately. This has escalated to the point where my teenage daughter has been dragged into inappropriate comments. If this behavior does not cease, the situation may worsen. I am requesting for the comments to be removed and I will be blocking the individuals involved. Thank you.

I have faced numerous shutdowns by Facebook within a short period since opening my account six weeks ago. Strangely, the shutdowns only occur after I have started running ads and made payments. This feels like harassment from Facebook. I will seek legal action against this as it appears illegal. Please address my issue promptly without the need for pleasantries as I feel treated unfairly.

After being on Facebook for nine years, I was recently reported for calling someone a "moron" following instances of harassing and hateful messages from them. Despite 16 reports on his comments, Facebook took no action. However, when I used the same word in a less aggressive manner, I was suspended for 30 days. The platform claimed my post violated their policies, yet they did not act on the many derogatory comments I reported. The biased enforcement of rules is frustrating, with a clear double standard applied in this situation. I have documented evidence of the offensive remarks aimed at me and others that went unpunished. It's disappointing to see such inconsistency in how Facebook handles these issues.