Facebook Customer Service Issues

I have been using the Facebook app on my phone regularly, but recently I had trouble logging in due to forgetting my password. Despite attempting to reset it with no success, I ended up creating a new account. Now I have two accounts under my name and need assistance in merging them. Strangely, it was as if my original account didn't exist when I tried to log in. I can still access my account through the app today.

There have been suspicious links circulating on Messenger that can lead to Facebook hacking. Even though I didn't open one, some of my friends received a suspicious link from my account, indicating I might have been hacked. I have been attempting to change my password, but the hacker managed to change it already. Despite my efforts to reset it through email, I can't access the email account linked to my Facebook due to forgotten credentials. There doesn't seem to be an option to verify using my phone number. I am concerned about my account's security and need a way to prove my identity and reset my password.

I am experiencing ongoing harassment. The individual has shared fabricated information about me on Facebook along with a screenshot of my account. Their post and the subsequent comments are causing distress. I have also received a potentially threatening message. I am unsure how to handle this situation. I am seeking assistance from Facebook to address the false information being circulated, the stalking, and the harassment. I hope to receive guidance on how to proceed.

I created a business page for dogs, called YuppyPuppy, with over 5,[redacted] followers on Facebook. Currently, I am running page like campaigns to gain more likes. I made a video for the page using my wife's iPhone for better quality since my Android phone does not capture videos well. However, I can't transfer the video to my devices due to its length of 8 1/2 minutes. When I tried to log into my Facebook account on my wife's phone, I couldn't remember my password, and upon the first attempt, it showed that my account was disabled with no explanation. I am unable to access my personal profile, business, or ads manager. Facebook's verification process with picture identification hasn't resolved this issue. I need assistance as I am losing money, time, and the progress of my business. I am willing to pay for help to resolve this frustrating situation caused by Facebook's lack of communication and support.

This is the second time my account has been shut down and I've been asked to submit a photo of myself. I did it previously, and my account was reactivated the next day. It happened again a few hours ago, which is frustrating. The person reporting my photos is misusing the feature. I have submitted an appeal as my account is now entirely disabled. I included a copy of my ID with the appeal, but I haven't received any response yet. I would appreciate it if this could be resolved promptly, and my account restored.

Hello, I'm Katrina. I accidentally broke my phone last Friday. I had been using it for months, especially for Facebook and other social media platforms. Fortunately, I have a backup phone that I had reset for selling. I reinstalled all my social apps, including Facebook and Messenger, which I use to connect with family and friends across different Canadian provinces. Recently, I tried to access my Facebook account through the help center, but it got disabled. My current phone screen doesn't work, so I can't receive texts. I attempted to use my boyfriend's phone with my SD card, but I didn't receive the necessary code. This situation is very stressful for both me and my boyfriend since Facebook is our primary means of communication. I recently turned 19 and haven't obtained my ID yet, so that verification option isn't feasible. I've been asked to provide a photo with a specific message and a clear picture of my face in the past. I'm unsure of what steps to take next. I prefer not to create a new Facebook account, but I will if necessary. I appreciate any assistance you can provide. Thank you for your attention.

I need assistance in halting communication with the individual who has my Toyota Corolla, as I wish to keep her unaware of the ongoing criminal investigation. Upon discovering my stolen vehicle listed for sale on OfferUp, it became evident that she is involved. I suspect she utilizes WhatsApp, TextNow, and Facebook to keep in touch with her criminal associates discreetly. Recently, some suspicious individuals appeared at my residence, inquiring about her whereabouts and attempting to gain entry. It is crucial that she remains unaware to increase the chances of recovering my car. I have filed a police report in Tallahassee under case number [redacted].

As a student, I have important data for my studies in my account. Please retract the copyright report and assist me in regaining access. I unintentionally used your video before your initial warning, but I have not used it since and apologize. This account holds personal and academic information essential to me. I used your video without permission, but I assure you it won't happen again. Please remove the copyright report and restore my account. I rely on Facebook to connect with my loved ones and have lost childhood memories stored in this account. I humbly request the restoration of my account. Despite apologizing for inadvertent reposts and correcting them, my account remains disabled. This Facebook account is my sole means of contacting family and friends. I respectfully plea for your assistance in regaining access to my account. My account link: www.facebook.com/hammad.butt.[redacted]

Hello Facebook Support team, My name is Arc Ogunfeyitimi Tope Joshua, founder of SOP (Safe Opportunities Platforms), an internet company present on Facebook, Instagram, Google Mail, and Wixsite. I have unfortunately discovered that my Facebook account was hacked by an individual with the Google Mail address JohnsonWilson10077. Prior to the lockout, my Facebook account username was Topyhanky linked to a Yahoo account (which I have since lost access to) with the password seftopee2. My Facebook page's appointment tools are connected to my SOP Google Mail account at [redacted] The suspicious activity occurred around 2:00 am in Nigeria. A message appeared from a friend named Ann on Facebook Messenger whose WhatsApp number is +[redacted]9, indicating potential hacking. Despite attempts to change my password to sopworld and log out from all devices, I was still unable to regain access. Upon logging in on July 28, [redacted], I was prompted to link my account with the unknown Google account JohnsonWilson10077. I declined this option and seek urgent assistance from Facebook to resolve this security breach. Respectfully yours, The rightful owner of the Facebook, WhatsApp, and Instagram accounts representing SOP.

Hello, My account is blocked again. I am unable to work as I am seeing the following message when I try to proceed by clicking on the 'NEXT' button. Last week, I experienced issues due to two Facebook crashes; this affected my login and my Facebook Ads & Business Manager Accounts. Although I have two-factor authentication set up, I have been logged out multiple times from my Samsung S9+ apps. I urgently need access to my account because I manage over [redacted] pages and several ads. I will provide a new ID for verification, and I am willing to submit any other necessary documents. Please address this issue promptly so I can resume my activities on Facebook. Thank you. - [Redacted]

I am experiencing difficulties with my account being blocked once again. The message I am seeing prompts me to click the "NEXT" button, but nothing is happening. Following issues with Facebook crashing last week, I have been having login troubles with Facebook Ads & Business Manager on my Samsung S**. Despite multiple logout instances, I believed everything was fine due to having two-factor authentication. I urgently require access to my Facebook account as I manage several pages and ads. I am prepared to upload a new ID if needed, and am willing to provide further documentation upon request. The Facebook message states that my account is temporarily locked due to suspicious activity, likely resulting from a phishing attack. I am ready to complete the security check to regain access to my account promptly.

Dear Support Team, I am experiencing issues with my login. I remember my username and password; however, I encountered a problem while trying to update my recovery contact information. I had to create a new email account ([redacted]) after forgetting the password for my previous email ([redacted]). The options presented on the Facebook recovery system are not feasible for me. The contacts listed are outdated, and I am hesitant to upload my ID or passport. I would appreciate it if you could disregard the changes to my recovery details and allow me to access my Facebook account with the existing email and phone number, despite it being an old one that I no longer use. Thank you, Mohamed Nour Burhan Email: [redacted] New Email: [redacted] Email for Contact: [redacted]

Dear Sir, I am writing to address a concerning issue regarding my privacy. Recently, I received a friend request on my old Facebook account that I believe I have not used for the past two years. This account was created as a secondary one for specific reasons. I suspect it may have been compromised as the profile picture, originally showing two ducks forming a heart, has been changed without my knowledge. To verify my identity, I would like to provide details from my current Facebook account under the name of Pratik Parakh, which is linked to my Instagram account. Your assistance in resolving this matter would be greatly appreciated. Thank you in advance for your help in this urgent matter.

I am concerned about a privacy issue. Recently, I received a friend request on my old Facebook account, which I have not used for over two years. I suspect it may have been hacked as the profile picture has been changed. I used this account for specific reasons. To confirm my identity, you can compare it with my current account under the name Pratik Parakh, which is also linked to my Instagram. The hacked account had a profile picture of two ducks forming a heart shape. Please assist me in resolving this issue.

I am unable to access my Facebook account due to the verification code being sent to an old phone number. I have followed the steps to verify my identity by submitting a selfie and a picture of my driver's license as instructed but I have not received any response since July. I am eager to regain access to my account to reconnect with my loved ones without having to start a new account. Unfortunately, I no longer have access to the phone number for the verification code. I hope Facebook can assist me in receiving the code through an alternative method so I can log back in. I have exhausted the options available on their help center without success.

I found out that Facebook allowed someone named Chris Lennon to use my photos on a fake account. When I messaged him about it, Facebook blocked me from sending private messages. Despite this, Facebook claimed it wasn't identity theft. I came across an article titled "People posting your photos without permission? It's illegal" which sheds light on the issue of digital kidnapping. The article discusses how sharing photos without permission is illegal due to copyright infringement and identity theft. It mentions legal complexities in prosecuting such cases, especially when done anonymously. I can relate to this as my photos were used without consent. Even though Chris Lennon currently has a picture of Mick Jagger on the account, I fear my photos might resurface there. If this happens again, I'll escalate it to the authorities and media to highlight Facebook's lax approach to preventing identity theft.

Hello, I forgot my account password and need to recover it urgently. I've had this Facebook account for about 5 years, and it's essential for me to reconnect with my friends. Unfortunately, I've lost all my recovery details except for my email, which I can't access due to a forgotten password as well. I'm willing to provide proof of my identity card with my photo, as the account is registered under my name with all the correct details. Please assist me as this is very important to me. I look forward to your response and will be able to answer any questions you may have through my account. Thank you, I am eagerly awaiting your email. I can send you the necessary photos through email, as I am unable to attach them here. My Facebook email is [redacted]; however, the contact email is currently inaccessible. Thank you so much!

I need assistance with my friend's hacked account. He isn't very tech-savvy and handed me his account details for recovery. The issue is he didn't secure his account despite using it for 8-10 years. He doesn't prioritize email, preferring Facebook where all his memories with me are stored through personal messages. He no longer has access to his email; he now uses a different phone number. I can provide evidence of our friendship through shared photos. Please assist in recovering his Facebook account under the email [redacted] Thank you.

Dear Facebook, I am writing to request assistance in regaining access to my account. Approximately a week ago, my account, which is typically always logged in, was unexpectedly disconnected. When attempting to reset my password, I encountered an issue as the reset link was sent to an old Hotmail account that I have not used in over nine years. This predicament is concerning as my Facebook account holds sentimental value, spanning over a decade. I have attempted unsuccessfully to recover access to the outdated Hotmail account. I am the sole individual with the name "Achinoam Soroker" and can provide various means of verification, including matching photos and even taking a selfie to confirm my identity. Additionally, the lack of any recent activity on the account can attest to the fact that it has been dormant since being disconnected. I implore you to assist me in regaining access to my Facebook account, as it is an integral part of my online presence and communication. Your prompt resolution to this matter would be greatly appreciated. Sincerely, Achinoam Soroker

I haven't logged into Facebook for a while, and I've noticed some strange things happening like deleted items reappearing and pictures being altered. I believe the issue might be with either the internet or my computer, as it happens on different devices. I want to update my Facebook account to use my current email, [redacted], but I don't know how to go about it. Despite trying to access my old email [redacted], it's no longer in use and hasn't been for years. Can someone please assist me in resolving this issue and updating my email on Facebook? I'd appreciate it if you could reach out to me via email once it's resolved. Thank you.