Facebook Customer Service Issues

I recently received a message last week regarding the need to verify my identity. This morning, my account was frozen, and I was asked to send a copy of my identification for verification. I complied by providing a document with my name and photo while covering personal details like my address. After an unsuccessful attempt at verification, I submitted a clearer photo of my ID. However, I have not received any further updates. My Facebook username is Jay MoneyMaker, although my actual name is Jamie Dixon. You can reach me at [redacted] I would appreciate it if you could investigate this matter and assist me in regaining access to my account. Thank you.

I have contacted Facebook regarding a user, Yolanda Moosie Brown, who is posting false and negative information about me. This individual's actions could harm my job and reputation. Tomorrow, I will consult with my attorney and consider legal action against both Facebook and this user. I urge Facebook to promptly ban Yolanda Moosie Brown to protect my image and livelihood. This message serves as confirmation of my complaint to Facebook. The user has a history of using foul language and defaming others, evident in posts from the past 20 months. Despite potential deletion, this behavior must be addressed. I expect Facebook to take swift action in this matter to prevent further harm. Thank you.

My account has been deactivated for a few months now. I mainly use this account for professional networking and sharing. I sent the required documents to verify my identity. I have clarified that my legal name is Christine Paguidopon Garay, as shown in the documents I submitted. However, the account is registered under T. Christine Garay, with T standing for Teacher. I have inquired about rectifying the name so I can regain access to the account, but I have not received any responses.

Hello. I am seeking to reinstate my old account that was reported for using a fake name. If given the chance, I will change it immediately. The account holds valuable memories and connections I would like to restore. I would like to address the matter concerning the Role Play community. We seek the freedom to engage without causing harm. We do not engage with individuals outside of our fandoms, as we have separate real-life accounts for that purpose. A feature distinguishing Role Play accounts would enhance safety and transparency. Although we acknowledge the use of fake names, our intent is not malicious. It is solely for enjoyment. Communication within our community is consensual, and we want to continue creating without causing harm. We advocate for understanding and a platform that accommodates Role Players. It is unfair to lose years of memories and connections due to misunderstandings. Role Play serves as a creative outlet, especially for individuals struggling with mental health. Losing my account was disheartening. I urge for a reconsideration of these issues to prevent discrimination within the community. We seek inclusion and a space to express ourselves freely. Thank you for considering this matter.

Yesterday, June 18th, my phone was reset. I've been attempting to log into my Facebook and Messenger accounts without success. Despite entering my username and password, it prompts "authorization required" and indicates that a code was sent to my phone for login verification. Unfortunately, I'm not receiving this code. I am eager to resolve this issue promptly to regain access to my Facebook profile and Messenger.

My Facebook account got disabled because I posted about a protest in London with naked people on bikes. I didn't know it was against the rules since it was a live event. I have two business pages linked to the account with active boosts and clients I need to contact. I've never had issues before and won't post anything like that again. I rely on Facebook to communicate with family, and now I can't access my messenger either. I'm devastated as I had pictures of my children there. Can I please have my account back? My name is Alice Gray, and my login number is [redacted]8. Thank you.

Dear Sir, I am currently facing an issue with my Facebook accounts. I have a new account under the name Rob Bokelmann but have forgotten the password for my prior account, Robert Bokelmann. Unfortunately, the email address associated with the old account is no longer active, as it has been closed. On the old account, there is a photo of me with my ex-wife which is causing distress post my divorce. The account has been dormant for years, and I have a few old passwords that I remember. I request assistance in verifying my identity using photos and biometrics to close the old account. You can reach me at +27 83 [redacted]. Your help in resolving this matter would be greatly appreciated. Thank you for your attention to this issue. Best regards, Rob Bokelmann

Hello, my name is Toma P. I recently received a text instructing me to call a Facebook representative regarding a Facebook lottery win of $[redacted],[redacted]. However, during the call, I was asked to verify my identity and was initially told to pay $[redacted]. Before finalizing the transaction, the amount raised to $1,[redacted]. I would appreciate assistance. I can be reached at the number used to text me, or my brother's cellphone [redacted]. I have already paid $1,[redacted] and need help. I researched how to contact Facebook and called the number provided to verify my winnings. Please get in touch with me promptly. I believe I may have been scammed by Facebook and require your support.

I attempted to log into my Instagram account this morning, only to find out that my username, "djpaulyjackson," no longer exists. I am unable to recover the account since my phone number and email are no longer linked to it. It seems like my account may have been hacked. Although my friends verified that the account still exists, the username has been changed to "dirk_4017_britt." The content of the account remains the same, but all the login information has been altered. I really value the memories on my account and would appreciate any assistance in resolving this issue. Thank you.

Hello, I recently organized a non-profit fundraiser on Facebook. After deleting the post, a friend made a $20 donation. Upon realizing this, I asked her to cancel it. She contacted her bank to do so but found the transaction had already been processed. Upon reaching out to Facebook for help, she was informed that refunds under $50 are not possible. However, they advised her to purchase a $30 card and assured her the remaining $20 would be refunded onto the card. Unfortunately, this did not happen. I am reaching out for assistance in resolving this issue. Thank you.

I am able to log in, but I need to verify my identity by choosing the option to approve my login on another device. However, it only lists Chrome for Windows 10 sessions that I have used in the past. These sessions were actually on the incognito browser, and no one has truly logged in. I have tried logging in on both normal and incognito modes on Chrome for Windows 10 without success. How can I provide the requested information? Should I email it to [redacted] and expect a reply, or is there another method to send the information?

I have been using the same Facebook account for 15 years now. Recently, while browsing as usual, I was unexpectedly prompted to log in again. Following this, I had to verify my identity by identifying friends, change my password, and then go through multiple steps to confirm recent activity. I encountered an issue during the process of deleting commerce posts that I created, as there wasn't an option to select/deselect all or skip the step. Despite my efforts, the system kept rechecking all the boxes each time I tried to proceed. I have repeated this process three times already with no success. It is time-consuming and frustrating to uncheck hundreds of boxes repeatedly. I need assistance to resolve this issue.

About 2 months ago, my phone got damaged, leading me to forget my password and causing me to be offline. I recall my old password was "typer_b16." Following a hacking incident last year, it took quite a while for the issue to be resolved. Consequently, I created a robust password, which I now can't recollect as I was always logged in on my old phone. With my new LG G6, replacing the old LG G5, I believe my new password was something like "anamericanwerewolfinparistyper_b16." Unfortunately, being in Berlin without a functional phone and unable to contact anyone has been incredibly challenging, especially in light of some personal problems. Despite numerous attempts, I have been unable to reset my passwords for Facebook, Instagram, Messenger, Yahoo Mail, and Gmail due to them being connected to my old phone. I have sent a picture holding my driver's license before to verify my identity. My relatives Victor Medeiros, Trish or Patricia Medeiros, Nancy Medeiros, and Filipe Medeiros, as well as Charlaine de Souza and her sisters, can vouch for me. Additionally, friends like Melissa Zandstra could also confirm my identity. I am currently staying at a hostel until June 24 and can be reached via email there. My family members can also be contacted at the provided numbers. If possible, please assist me in regaining access to my accounts.

My wife, who I am currently separated from, Dawna M. Acosta (Dawna M. Stephan), is spreading lies with no legal or factual basis. For over 1 1/2 years, I have been targeted and bullied by groups on Facebook, as she fabricates falsehoods that I fear may harm me. I am Esteban I. Acosta, and I am unaware of the community groups she is involved with or the specifics of her accusations. The defamation threatens my life, as baseless claims are being spread about me, including being labeled as a pedophile. I urgently seek assistance to address this dangerous situation. Thank you.

I am having trouble accessing my old Facebook account. My son, TB, logged into his account through mine, and now my account thinks I am him. I have a new phone and cannot login. My name is CAD, the old email was [redacted] I've tried resetting the password, but haven't received the email. The new email is [redacted] My old password may be Thomasbrett15. I have important photos on that account. My new account is just under Caroline Diamond. Thank you. Email: [redacted] Mobile: [redacted]1.

My account, Keith Sones Jr., was deactivated a few years ago for alleged hate speech due to my association with friends involved in The Creativity Movement. I have distanced myself from this group for about 7 years, even before Facebook closed my account. I was actually investigating suspicious activities targeting me by individuals from this movement. I have observed that Facebook still allows The Creativity Movement and other white nationalist groups on the platform, while penalizing me unfairly. I only had information and evidence related to the discrimination my child and I faced on my page. I urge Facebook to either reinstate my account or take action against these groups. Thank you.

I have been unjustly banned from posting and commenting without an explanation. I believe this may have been a result of an antisemitic conversation where I was targeted for being Jewish. I did not use any offensive language or inappropriate content. I am frustrated by the lack of communication and one-sided treatment. I would appreciate it if the issue could be reviewed promptly. It is unfair and disrespectful to allow antisemitic posts while punishing me without cause. Please contact me at [redacted] to resolve this situation. I use this platform for customer communication and this ban has caused me a lot of inconvenience. I expect an apology for the misunderstanding and the prompt reinstatement of my access. Thank you for addressing this matter swiftly.

I have been trying to delete my Facebook account using the method provided on the website. However, every time I enter the correct password and captcha, a red box appears at the top with NO text, prompting me to restart the process. It is frustrating to encounter such difficulty in deleting an account I willingly joined without being warned about the challenges. It is unacceptable given the recent controversies about data privacy. Please permanently delete my account without deactivating it. Thank you.

Hello, I have an account registered under [redacted] that was created between 2[redacted]. I am unable to log in anymore and have exhausted all possible options to access it for deactivation. The account had two-factor authentication with a security code sent to my old phone number [redacted]4, which I no longer have access to. The email address associated with the account was disabled a while ago and linked to a phone number from my time in France, making it impossible to access. I would like this account deactivated as I have created a new one with the same name and do not want my old account's information, such as my friends, accessible to anyone. I have tried contacting Facebook via email several times but have not received a response. I am hoping there is a way to either help me recover or deactivate the old account. Thank you, Ms. Houida

My phone unexpectedly underwent a factory reset, causing me to lose all my passwords. The email address I originally used for Facebook is no longer active, and my college won't reactivate it because I graduated almost ten years ago. Although I have linked my phone number to my Facebook account, the platform does not offer the option to receive a verification code via text as it has in the past. I uploaded a photo of my driver's license and updated my current email address on Facebook, but I have not received a response yet. I am wondering if there is a way to request a verification code to be sent to my registered phone number ([redacted]) or if there are any other methods available to regain access to my account. Despite my efforts to recall my password, the one I remember dates back to approximately 8 months ago.