Facebook Customer Service Issues

I am having trouble accessing my main Messenger account named ronald.wolfe7 on my laptop with Windows 10. When clicking on my profile picture, nothing happens, and I cannot find the option to switch accounts. On my phone, when attempting to switch accounts, it does not show the account I am looking for. There is no way for me to log in using my account name; the only options are to sign in using an email address or phone number.

I recently encountered an issue with my Facebook page being reported as fraudulent. I go by the name Keisha Edwards online, and despite passing the photo identification test and answering the security questions correctly, I am unable to progress to the next step. A friend, Stephen, provided me with a validation code via email, but I am facing difficulties inputting it as the option does not seem to appear on the Facebook page. I am stuck at the stage where I am required to verify my identity. Any assistance in resolving this matter would be greatly appreciated.

I am currently running a fundraiser on Facebook in Australia for DRY JULY. Each time I make a donation post, a pop-up window appears asking for donations to other causes, which confuses donors. I have noticed 14 people donating this way, mistakenly thinking it's for my fundraiser. Could you please provide me with the names of these individuals so I can inform them of this error? I would appreciate a prompt response, or I may need to escalate this to the media, as I find this practice to be highly unethical. Thank you. - Gary

I am fundraising on Facebook in Australia for DRY JULY. Every time I post a donation request, there is a pop-up window for other donations, which confuses people into thinking the money is for my cause. 14 people have donated this way, mistakenly believing it was going to my cause. Please inform me of their identities so I can notify them of this issue. I need a prompt response, or I will involve the media, as I believe this practice is highly unethical. -Gary

After updating my Facebook password for security reasons, I logged out of all sessions as usual due to having two-step verification. However, upon trying to log back in, the text code for verification did not arrive as expected. Despite trying repeatedly to reset my password, I still did not receive the code necessary to proceed. Being logged out from all devices, I am now completely locked out of my Facebook account. I have already contacted support over 5 hours ago but have not received any assistance yet. This is urgent as I manage a fan page that I can't access without resolving this issue promptly.

Hello, I am having trouble accessing my account. When I try to log in, it asks for a security check, but the options provided are not working for me. I attempted to log in from a different device, but it says "denied." The other option is to send a code to my phone number, but I've changed countries and my number is different now. Can you assist me with this issue? My email is [redacted] Thank you.

I am reaching out to request the reactivation of my late father's account. Unfortunately, his account has been disabled, and it is crucial to me as our last form of communication was through Facebook Messenger. The loss of access to these messages has been incredibly difficult for me. His account belongs to Jeremy Sharpe, and I am McKenzie Sharpe, his 19-year-old daughter. Your prompt assistance in reactivating his account would be greatly appreciated. Thank you.

My Facebook account has been temporarily locked due to suspicious activity. It appears someone may have obtained my password through a phishing website. I've tried to reset my password and get a verification pin, but I'm unsuccessful. I'm unsure of what steps to take next. Any advice would be appreciated.

My ex-girlfriend, Jessica Clark, broke my old J7 Pro cell phone and accessed my accounts, including altering my passwords on Facebook and my long-standing Battle Pirates gaming account. I have invested a significant amount of money into the game over the past 8 years, and I am concerned about losing access to it. No matter what I do, I cannot regain entry into the account. Please help me recover my account. Jessica Clark resides in Loxley, Alabama. In the game, my profile picture features me on a yellow and purple [redacted] Suzuki GSX-R [redacted]. My new contact number is [redacted], and my email addresses are [redacted] and [redacted]

I recently discovered a Facebook page that is unlawfully using my domain name on their homepage without permission. The domain in question is www.healthyhorses.com.au, which I own legally. The individuals responsible for misusing my domain name are Healthy Horse Products located in Queensland, Australia. My name is Kim Bourke, associated with Healthy Horses. I have already sent them an email requesting the immediate removal of my domain name from their page. I kindly ask that Facebook take the necessary steps to address this issue. Thank you, Kim Bourke

I recently encountered an issue with my account where my phone number was removed, leading to me being logged out. This has resulted in me not being able to receive the authentication number required to log in. I believe there should be an alternative method to access accounts without relying solely on a phone number, such as through email verification. It would greatly improve user experience to have multiple options for account recovery.

I'm in a frightening situation as I've been stalked. I attempted to access my Facebook account to remove personal information, but it got locked as I logged in from a different location. I submitted a photo of my passport as requested. I'm currently under a doctor's care due to overwhelming suicidal thoughts. I fear that my stalker has gained access to sensitive details on my Facebook profile such as my birthplace and residential address. I urgently need Facebook to delete this information, but I haven't received any response from them yet. Feeling scared and helpless, I just want my account deleted to ensure my safety. It's distressing that Facebook has no available contact information for assistance, leaving me unsure of what steps to take next.

I have a Facebook account on my old phone that has been staying logged in, as I haven't needed to log in for a while. Recently, when I tried to transfer my Facebook to my new phone, the process didn't work, and now I can't log in because I forgot my password. I have access to my email for the password reset, but I'm concerned that if I log out, I may not be able to log back in. I'm hoping to retrieve my login information to set up Facebook on my new phone. Any assistance would be greatly appreciated. Thanks, J. Sylvester.

I have a Facebook account that got hacked while I was using a VPN. My account can only be recovered through email or phone number, but my number is linked to my 2nd account, not my main one. The email on my main account was disabled by Yahoo in [redacted] due to inactivity. I need help recovering my account "fb.me/developer.michaelhiraban" with the profile picture of a bearableguy red as it is my main account. I hope you can provide me with a guide to regain access to my account. - Mark Zuckerberg

I bought a "Neck Relax" for $24.90 on July 8, [redacted] at 11:10 pm, which was a special deal I saw on Facebook. It promised a 50% discount to help with severe neck pain and included free shipping if ordered immediately. However, the receipt I received only had generic information without details about the product or my personal information. The receipt indicated that I could cancel anytime without questions, but when I visited their website, it was in a foreign language. I am uncertain whether this is a scam and need assistance obtaining a proper receipt. I used my Visa card for the purchase and would appreciate your help in canceling this order. My details are as follows: Tina Warren, [redacted] Beacon Circle, Springfield, MA, [redacted]. Home phone: [redacted], Cell: [redacted]. Thank you for your prompt attention to this matter. Please reach out if you require further details on my concern. Thank you, Tina Warren.

I encountered an issue while attempting to log in when my account was deactivated, even though I hadn't used it. The confusing part is that Facebook seems to have created two accounts for me with the identical login credentials. I usually log in with my email [redacted] for my company account Vilija Texcup which I've been using for about a year. However, when I logged in recently, my Vilija Texcup account was gone, replaced by a new account named Vilija Vasiliauskiene (my full name that I prefer not to use due to it being linked to my personal account). This new account had none of the data from my old Vilija Texcup account but still utilized my previous email and password. I would appreciate any assistance in resolving this issue.

I have attempted to change the name of my Facebook page multiple times, but it has been rejected due to concerns about potential confusion for users. Despite updating the logo, banners, and description to align with the new name, each appeal received a generic response prompting me to review the terms and conditions before closing the case without proper consideration. Below is my most recent appeal, submitted a few minutes ago: "The proposed new name aims to provide clarity as the page is dedicated to gluten-free food, as indicated in the description. Please advise on any further changes required to facilitate the name modification. I am looking to run promotions and paid campaigns, and the delays are hindering my progress. If I encounter another generic reply, I will reluctantly delete the page and start anew, losing my audience and unpaid dues. This experience has been frustrating, receiving canned responses without proper assessment. I hope for a meaningful resolution this time. Sincerely, Ramona."

On July 4th, someone hacked into my Facebook account. They changed the email associated with it from [redacted] to a hotmail address. Yahoo notified me that the login originated from Manila and was accessed using a Nokia device. When I tried to log in, Facebook said my session had expired, and I couldn't access my account because the email and password were altered, and my phone number was removed. I attempted to recover my account, but Facebook claimed there was no issue. I informed them that I still couldn't access my account. Unfortunately, my account has since been disabled. I am unsure how to regain access as I don't know the hacker's new email. Can anyone advise me on how to recover my Facebook account? Thank you.

One day, I tried to log in as usual, but it keeps telling me my password is incorrect. After some time, I eventually logged in, but now I am being prompted to confirm my identity by friends. I received three codes from them, but the system is saying they don't match! Currently, I am unable to access my Yahoo mail, and I don't want to keep bothering my friends for codes. The codes I received are: [redacted], [redacted], [redacted]. Please help me regain access to my account. Feel free to double-check these codes to verify my authenticity or inquire about my recent activities.

This is about my friend, not me. On July 21, [redacted], he started a large cat group using his old account and later transferred admin rights to his new account, losing the creator status. Recently, a long-time friend removed him as an admin and has been causing trouble for the group built over 13 years. Is there a way to regain control of the group or have it shut down if necessary? What documentation does he need to provide for assistance?