Facebook Customer Service Issues

Archive 676

The following are issues that customers reported to GetHuman about Facebook customer service, archive #676. It includes a selection of 20 issue(s) reported June 30, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My child's account was hacked on a phishing website, leading to its deletion and disabling by Facebook. The hacker altered all the details on my child's account, including email address, phone number, group memberships, photos, and more. The original email address for the child's account was [redacted], and the username was Lagger06111yahoo. I'm seeking help on how to contact Facebook to report the issue, retrieve the account, and secure it to prevent future incidents. The email address I usually use is pending verification, and the hacker's email address associated with the account is z*********1@t*******.xyz. I've been unable to access my child's account, which holds many precious memories. Please assist me in recovering and reinstating the disabled account, ensuring its safety. Thank you. Account Name: Francis Reuben Bautista Manlunas Account Username: Lagger06111yahoo Birthday: October 6, [redacted] Previous Email Address for Child's Account: [redacted] Hacker's Email Address on Child's Account: z*********1@t*******.xyz
Reported by GetHuman-meryb on Sunday, June 30, 2019 9:00 AM
I recently requested to permanently delete my account. However, when I logged back in, I received a message stating that my account is set to be deleted in 30 days unless I cancel the request. Confused, I clicked on "cancel request." Upon checking, my account was still active, so I tried to delete it again. Unfortunately, I couldn't find the option to deactivate or delete my account in the settings. Instead, I found a "memorialisation settings" option, and then a "Close" option, but neither helped me deactivate my account. Can someone assist me in deactivating and deleting my account? I urgently need help with this issue.
Reported by GetHuman-hanshraj on Sunday, June 30, 2019 1:03 PM
I want to report an individual named Betty Fikes, who identifies as a transgender woman but is actually a man. They have caused issues with my friend involving the spread of multiple STDs. Betty Fikes has been harassing me on social media platforms like Instagram and Facebook, refusing to remove themselves from my accounts. Recently, I discovered that Betty Fikes is a registered sex offender with questionable behaviors online, such as having pictures of children that are not related to them. This person goes by multiple aliases, including Betty Taylor and Betty Ann Fikes. Their online behavior is unacceptable and needs to be addressed promptly.
Reported by GetHuman3171379 on Sunday, June 30, 2019 1:55 PM
I am unable to regain access to my Facebook account. I suspect it was hacked as the password was changed without my knowledge yesterday morning. After returning from work, I attempted to reset the password via email code, but I was redirected to a security page requesting confirmation on another device or codes from three friends. This seems like a scam as my friends were unable to provide the codes. I am worried because I have been playing Zynga games, like Farmville, for years and have invested a significant amount of money. Additionally, I no longer have access to my Messenger chats. I am unsure of what steps to take next. Your assistance would be greatly appreciated.
Reported by GetHuman3171459 on Sunday, June 30, 2019 2:08 PM
After changing my password, I am unable to login as it directs me to account recovery mode using an old Indian number I no longer have access to. I can access my primary email at [redacted] and my Nepali mobile number ([redacted]), but the recovery process only offers the option of using two Indian numbers I cannot access. Despite contacting Facebook over 72 hours ago, the issue remains unresolved. I am disappointed with Facebook's service and authentication procedures. Accessing my account using my email and Nepali phone number should be allowed. Please reach out to me promptly to resolve this matter.
Reported by GetHuman3171530 on Sunday, June 30, 2019 2:30 PM
I am reporting a user by the name of Betty Fikes who I recently discovered is a transgender woman. They gained unauthorized access to my Instagram and Facebook accounts, liking my photos without my consent. Despite my requests, they refused to remove the likes. After blocking them, they persisted in logging back onto my accounts. I was also informed that they have four sexually transmitted diseases that they have transmitted to my partner, and subsequently to me. Betty Fikes is harassing me, and I demand that it ceases, especially considering they are a registered sex offender. Additionally, on their Instagram account under the name btaylo45, they have pictures of children, although further investigation revealed they do not actually have any children and are a 49-year-old male. I have confronted Betty Fikes about their behavior, but they continue to cause trouble, leaving me to deal with the consequences. This situation has been incredibly distressing for me.
Reported by GetHuman3171379 on Sunday, June 30, 2019 3:09 PM
I attempted to create a Facebook account for my business page. After submitting a photo of myself as requested, I did not receive any response. On my second try, I managed to set up the business page, but was later locked out and required to upload another photo for identity verification, with no follow-up. My third try was suspended after successfully setting up the business page and adding details, asking for my cellphone number to send a verification code. Despite entering my number, I am now unable to access this account associated with the business page featuring my logo and information.
Reported by GetHuman-melibeau on Sunday, June 30, 2019 4:30 PM
I attempted to create a Facebook account to establish a business page. After submitting a photo of myself, I awaited a response which never arrived. Trying with a different email, I gained initial access, set up the business page, but was later locked out. Another photo upload request was made for identity confirmation without subsequent updates. A third attempt with yet another email was briefly successful; however, following the setup of the business page and entering information like the logo, I got locked out again. After entering my cellphone number for a verification code, Facebook deemed it invalid. I am now unable to access this third account linked to the business page where I had posted my logo and other information. I seek to regain access to this third account or any Facebook account to continue with my business page.
Reported by GetHuman-melibeau on Sunday, June 30, 2019 4:36 PM
I am facing a serious issue with my Facebook accounts. A hacker has unauthorizedly accessed three of my accounts. Initially, my main account under the name Billy Parker with a white truck on the profile was compromised. Subsequently, my secondary account was shut down by Facebook, accusing me of impersonation despite having my name on the truck profile. The second account, created using my deceased father's name Hoyle Parker, was opened to escape the hacker but was also breached. The hacker has now completely blocked me, including on Messenger. He falsely accused me of illicit activities, disrupting my work. I urgently need assistance to resolve this problem as I conduct business through these accounts. I have informed some friends about the situation. Please help me regain access to my original account. I am unable to provide my email due to security concerns. Contacting me through Facebook or Messenger is not possible. Kindly reach out via call or text at [redacted].
Reported by GetHuman3172176 on Sunday, June 30, 2019 5:25 PM
To Facebook Support, I would like to bring to your attention that my husband, Dr. S.D.'s Facebook account was unexpectedly disabled on June 30, [redacted]. The reason for this action is unclear to us. S.D. is a doctor and poet who regularly shares his poetry on his account. He has never posted anything inappropriate. We are concerned about the sudden deactivation as he has not backed up his poems elsewhere. We suspect his account may have been either reported by mistake or hacked. The primary issue is that all his literary work is on Facebook, and now he is unable to access it. Kindly investigate this case and reactivate his account. I have attached an email notification received from Facebook a few days before the incident for reference. Additionally, the old account has been replaced by another one using the same phone number, which raises concerns. Your prompt assistance in resolving this matter would be greatly appreciated. Best regards.
Reported by GetHuman-drssdesh on Sunday, June 30, 2019 5:34 PM
Dear Sir, I am Neel Sarkar on Facebook using my nickname, but my official name is Nanda Dulal Sarkar. I want to explain what happened to me. I lent my phone to a friend, who sent an unauthorized video to another Facebook friend, violating Facebook's terms and policies. Consequently, my account was disabled. I never expected my friend to misuse my phone in this way, and I sincerely apologize. I assure you that this will not happen again. Please try to understand my situation and assist me in resolving this issue. I have been using my account since [redacted], and all my friends and posts are connected to it, including Instagram. Sir, kindly provide me with a response on my main ID. I feel helpless and anxiously await your reply. Nanda Dulal Sarkar (Neel Sarkar)
Reported by GetHuman3172230 on Sunday, June 30, 2019 5:36 PM
I have a friend who lives abroad, and we communicate via Facebook Messenger to avoid international fees. Recently, during our chat, his Facebook profile went blank, and I received a message saying I couldn't respond to him. I thought he might have blocked me for an unknown reason. The next day, he messaged me from his account, which is only on Messenger, not Facebook. I tried to reach out using my sister's account, but I couldn't find his profile. It seemed like he deactivated his account while still messaging me. I'm puzzled about what's going on.
Reported by GetHuman3172263 on Sunday, June 30, 2019 5:44 PM
There is an issue with a fake account pretending to be Mr. Beast, also known as Jimmy Donaldson, on Facebook. The fake account is spamming with false promises of giveaways and scams. Despite reporting and blocking multiple fake accounts, Facebook has not responded for over a week and a half. Requesting Facebook to take action promptly to address this ongoing issue.
Reported by GetHuman3172446 on Sunday, June 30, 2019 6:32 PM
I recently changed my phone number on Facebook, but since then, I can't access my account or Messenger. Despite Facebook saying they are not linked, I believe they are from my side. I've been active on Facebook all week and haven't changed locations. Even though I haven't updated my new number on the new phone, I have uninstalled and reinstalled both Facebook and Messenger apps. Despite my efforts, both accounts require me to verify myself, even asking for my photo ID. I've reset my password and tried everything, but in the verification settings, my old number pops up, which I no longer have access to. I primarily use Messenger, and losing access is impacting my business interactions as most of my contacts are there. My email address remains the same, and I can receive emails, but I need help regaining control over both my Facebook and Messenger accounts.
Reported by GetHuman3172828 on Sunday, June 30, 2019 8:22 PM
I am currently facing difficulties accessing my Facebook account. I have forgotten the password to the email linked to my account and no longer have access to the phone number associated with it. I have tried to reset the password using my new phone number for SMS notifications but have been unsuccessful. As I purchased a new phone, I would like to log in to my Facebook account on it. The current email address I have access to is [redacted] My name on Facebook is Bianca Ghiorghioiu, and the outdated email linked to my account is [redacted] The number no longer in use is [redacted], while the one under SMS notifications is [redacted], which I can access. If possible, could you send me an email link to reset my password? I am willing to provide any necessary information to verify my identity and regain access to my account on the new phone. Thank you for your assistance.
Reported by GetHuman3173010 on Sunday, June 30, 2019 9:26 PM
My Facebook account, which had been deactivated, was unexpectedly reactivated. In the email from Facebook, it stated that the password was altered on Saturday, June 29, [redacted], at 11:57 am (UTC+02), followed by another email at 12:00 pm (UTC+02). I only noticed these emails on Sunday night, June 30, [redacted], around 10:00 pm. When I tried to secure my account, I discovered that although both my old and new phone numbers are listed, I wasn't receiving the security code via text message. After an unsuccessful attempt, I proceeded to reset my password. Although I was able to reset it successfully and received security codes both via email and text, I couldn't log in as I continued to be prompted to secure my account and still didn't receive the security code on my selected phone number. Additionally, I realized that my username had been changed.
Reported by GetHuman-humekami on Sunday, June 30, 2019 9:43 PM
I have a business license and received a 3-day ban for sharing a video of tropical fish from my business page, which was flagged for violating community standards. However, according to the guidelines, selling live animals from a store or website, like mine, is allowed for businesses, and the restrictions are for private sales. I hold a license from Chesterfield Borough Council in the UK, license number [redacted] under Peter Clarke of Apisto Aquatics. The post was falsely reported for nudity and illegal sales, neither of which apply to my business as I operate a physical store and an online web store through a mobile app.
Reported by GetHuman3173195 on Sunday, June 30, 2019 10:35 PM
I run a Facebook page called Glock Grip Works, where I used to do custom modifications on Glock pistols. Over time, I shifted the content to focus on patriotic and pro-Second Amendment posts. I decided to rename the page to "The Thirsty Tree," inspired by a Thomas Jefferson quote. However, my name change requests were rejected twice for being potentially misleading. Despite updating the page details to align with The Thirsty Tree concept, the name change is not getting approved. It seems that Facebook's algorithm may not grasp the reference. My followers understand the new name, but the system doesn't. I'm seeking assistance to rectify this issue and have my desired page name approved.
Reported by GetHuman-trocrg on Monday, July 1, 2019 12:34 AM
I want to report a group named "Big Baller CarHaller" for continuously posting inappropriate content. This group posts nude and semi-nude photos that objectify women on a daily basis, showing explicit nudity with revealing see-through material. They also engage in targeted harassment of individuals, insulting them with inappropriate names and even using personal photos without permission for malicious purposes. There have been threats of physical harm, including statements like "I will kill you," directed at individuals within the group. Despite having 5 or 6 administrators, they have not taken action to address or prevent this harmful behavior. I have left the group, but I am concerned for the safety of others who may be targeted next. I believe this group should be completely removed, and the current administrators should be banned from creating a new group.
Reported by GetHuman3173530 on Monday, July 1, 2019 12:36 AM
My fiancé is currently abroad, and Facebook has closed his account. He attempted to recover it using my phone number, which resulted in my account being in his name and me losing my own Facebook account. My name is Irene AFoster, but I also use Irene M Foster. I have submitted my driver's license as identification. I want my account back under my name and for Jeffrey Scott Peed to be removed from it. The situation is far from resolved, despite receiving an email indicating otherwise. I feel as though I have been erased from Facebook. I am willing to provide any necessary information to assist in recovering my account. Please provide assistance in resolving this issue.
Reported by GetHuman3173757 on Monday, July 1, 2019 1:53 AM

Help me with my Facebook issue

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