Facebook Customer Service Issues

Hello, thank you for reaching out. We are looking for assistance with resolving an issue with Facebook Ads Manager. We are new to using this platform and have encountered a problem. We have an Amazon store selling women's swimsuits under the page name "upopby." Upon creating ads to promote our store, we followed the instructions but received a notification stating our account is disabled from running ads. This has been quite frustrating for us. Could you please advise on how we can reactivate our ads account? This is our first time using Facebook Ads Manager, and we are feeling very lost. Any guidance you can provide will be greatly appreciated. If there were any mistakes in our ads (though we believe they were approved), please inform us so we can avoid them in the future. Thank you for your support. Have a wonderful day.

I created a business ad on Facebook. The first ad was successful, costing [redacted] pesos. Subsequently, I created another ad that was more expensive, and as it was beyond my budget, I did not proceed with the boost or transaction. To my surprise, after a few days, I discovered a charge of [redacted] pesos on my credit card for Facebook ads that I did not authorize. I am unable to afford this bill. My business is struggling, and I cannot pay for ads I did not intend to run. I have contacted my credit card company to dispute the charges and was advised to request a cancellation memo from the merchant. Can you please provide me with a cancellation memo so that I can cease the ads for my business, Burger and Deli? My name is Norman G. Thank you for your assistance.

In January [redacted], a former student, Andrew Smith, posted an inappropriate review on our school's Facebook page. I promptly removed it to prevent further issues; however, due to privacy regulations, we were unable to disclose the exact reasons for his comments. Unfortunately, this incident has had a negative impact, with community members seeking clarification. To address this, we are preparing a detailed explanation to share on Facebook. Your assistance in resolving this matter promptly is greatly appreciated to mitigate any further harm to the school's reputation. I kindly request your urgent intervention in this delicate situation. Thank you for your support. Mrs. Zeady, Principal of Foundation Steps at Canadian International School.

I am in the process of creating a business page for a brand at my company. I have entered the page name, username, and category, but I was not prompted to log in. After completing the steps, the page was created. However, I can't seem to find it when searching for it as @wildandwoofy or Wild & Woofy. I suspect it may not be linked to my personal Facebook account. I tried to check if the page was actually created by creating a new page with the same username, which I couldn't use as it was already taken. I am now unable to access the original page I created. Can someone assist me in locating the first page @wildandwoofy or help me delete it so I can free up the username? Thank you.

I am looking to get in touch with Facebook regarding retrieving photos I uploaded on my personal page back in [redacted] from a trip to Roma with my mom. These photos mean a lot to me since they are the only memories I have from that special trip. I would really appreciate any assistance in recovering these images. I have tried all the available tools in the Facebook Help Center without success. I am hoping for your help in obtaining the link or any other way to recover these precious photos. Thank you sincerely, Meri Musa.

Hi, I'm Eleanor from Michigan. I'm a single mom to my 2-year-old son. Following a divorce in [redacted] due to abuse, my ex-husband attempted a harmful attack on us in [redacted] in Iraq. Tragically, my mom lost her life protecting us. To ensure our safety, we sought refuge through UN and resettled in the USA, where we changed our identities. Presently, my ex is sharing my son's images online, causing distress. His name on Facebook is Essam Essam. I kindly seek assistance in putting a stop to this and potentially removing his account. I have legal documents supporting my situation. Thank you for your support.

Hello, I am concerned about the security of my account while using your app. Recently, I have noticed deleted conversations, blocked friends, and unauthorized access to my private data on Facebook and Messenger. Despite enabling 2-way authentication, I suspect that a stranger has accessed my account. I have reached out to the National Police, but they require concrete evidence to investigate further. I am troubled by fake accounts using offensive language to contact people I know. I am seeking assistance from you to address these security issues and identify the individual responsible. Please contact me via email for more information. Thank you for your prompt attention to this matter.

I am seeking help to recover my Facebook account named Natasha Potroz. I have forgotten the password and no longer have access to the associated email and phone number. I am willing to provide any necessary information, like government identification, to verify my identity. Due to a fire at my house where I lost personal belongings, including important documents, recovering my Facebook account was not a priority at the time. As a result, I created a second account, Nat Pot, which I am willing to delete once my original account is recovered. I understand that having multiple accounts is against the policy and I apologize for that. My previous account, under the name Tash Graham, was hacked and I would like it to be deleted if it hasn't been already. I emphasize my request to retrieve the password for the Natasha Potroz account. Please contact me at [redacted] Thank you for your assistance.

I encountered an issue with accessing my Facebook account recently. After several attempts, I discovered that two accounts were created, both linked to my phone number. The first account has the name "Aggie Bishop" with the previous name being "Itunu Ojeniran Olawale," which is actually my original account. However, I was unable to log in as someone apparently changed the password a month ago without my knowledge. I tried to disable the account, but I'm struggling to recover it since I can't enable it or reset the password. I'm seeking advice on the necessary steps to retrieve my account as I'm keen on not losing it.

Hello, my name is Silvar B. from Trinidad and Tobago. My friends call me Star, inspired by my name. I've had a Facebook account named "SilvarStar Shine Bright" since I first joined. I had forgotten the password once and changed it to "iremember" to remember it easily. However, I'm having trouble accessing it now after losing my previous device and forgetting my Gmail password ([redacted]). I've been an active Facebook user for over ten years, and all my memories are on that profile. I've created a new profile named Lioness Star, but I miss my old memories and photo gallery from the previous account. I'm struggling to recover the old profile as I no longer have access to the information provided years ago. I hope for assistance in recovering my old profile. Thank you.

There is an individual harassing me on Facebook. I blocked his original account, as well as a new one he created under the name Tradd Culpepper. The person's real name is Kevin Miller. I had known him over twelve years ago, but had no contact until he messaged me in Feb. [redacted]. I ceased contact in Mar. [redacted], yet he persists in harassing me on Facebook messenger. The last message from his Kevin Miller account was on Oct. 8th, [redacted]. I blocked this account at that time. He messaged me from the Tradd account on March 11th, [redacted], followed by two messages the next day, which I later blocked. Proof of his identity includes using the same phone number and discussing the same topics. A friend request was sent from the Tradd account on June 26, [redacted]. I don't want any form of communication from this individual due to his alcoholism and delusional behavior. I request he be removed from Facebook immediately and remain banned indefinitely. I appreciate your attention to this matter and await your response.

Dear Sir/Ma'am, I have reported that my Facebook account, Simeon Alara, was hacked three days ago. The hacker is attempting to defraud my friends and family through my account. Please assist me urgently in regaining control of my account. I initially registered the account with my mobile number [redacted]7, which the hacker has now changed to xxxxxxxxx20. My full name is Atibere Simeon. I am requesting Facebook's help in recovering my account and blocking the hacker. I am prepared to provide my international passport as proof of ownership.

I had two accounts: [redacted] and [redacted] I used different variations of my name - Penny Kahler, Penny Kahler McKinsey, and Penny McKinsey. I believe I permanently deleted both accounts a few months ago. I tried to find and reactivate them but couldn't. I recently created a new account as Penny Lane with the pennykahler@gmail address, which I then permanently deleted because I prefer using my real name, Penny Kahler. I read that it's impossible to recover permanently deleted accounts. How can I create a new account with my real name now without the Penny Lane account interfering with my email address?

I have been trying to regain access to my account under the name Simeon Alara. I have reported to the appropriate channels multiple times over the past three days regarding the hacking incident that occurred last Sunday. The hacker is attempting to deceive my family and friends through the unauthorized use of my account. The mobile number associated with the account was originally ***********, but it has been altered to xxxxxxxxx** by the hacker. My full name is Atibere Simeon. I kindly request urgent assistance from Facebook to recover my account and block the hacker. I am willing to provide my international passport as proof of ownership. I ask Facebook to facilitate the account recovery process by verifying ownership through international passports. Despite filing a complaint with Facebook, I have yet to receive a response. My email address for correspondence is [redacted]

I have been struggling to access my Facebook account since February. Initially, I mistakenly sent the wrong picture for identification, leading to a cycle of issues. Despite receiving confirmation that my ID was confirmed via email, I am still unable to log in. Even after a response mentioning the problem was fixed, I continue to face the same access issues. I receive notifications and emails but cannot access my personal or business pages. Repeated login attempts lead to a request for ID confirmation, followed by a message stating that documents are still under review, leaving me with no other option than to log out. This cycle has persisted for about a week. I have also sent emails regarding this to [redacted] without success. I have attached screenshots to illustrate the situation. My login email is [redacted] and the account name is Ray Real-Lee. Any assistance in resolving this issue would be greatly appreciated.

Since yesterday around 6 p.m. Eastern time, my account has been compromised. The password and email have been changed, and I can no longer access it. The account now seems to belong to someone named Fred Curtis instead of Guillermo Francisco Argueta, which has been my account for over ten years. I've attempted to regain access by emailing [redacted] and [redacted] I provided copies of my Driver's License as requested. My phone numbers are [redacted] and [redacted]. It's urgent that I recover my account soon. Please secure my page and verify my identity before unlocking it for everyone's safety. Thank you for your assistance in resolving this matter promptly.

I recently joined Facebook and set up both my personal page as Elizabeth London and my business page as Therapeutic Mobile Massage. While uploading a picture of my business card for the profile, I was asked to verify my account with a photo. I used a picture from my Google profile where I am not wearing glasses, a hat, or shades. However, it seems that the algorithm was confused because my other photos on Facebook show me wearing glasses or a hat. Initially, the message indicated that they were waiting for photo verification, but now my account has been disabled. I was requested to send a photo of my ID, which I did, but I am still unable to access my account. My intention was simply to establish a web presence for my business, which is a registered entity.

Hello, I recently tried to create an account on Instagram. After filling out all the required information and selecting a username, I clicked submit, and received a message stating that my account had been disabled. I hadn't posted anything yet as my account was not even fully activated before being disabled. I do not have a Facebook account. I attempted to seek help by sending an email, but received a strange response asking for a picture with my username and a provided code. Since my account was disabled before being fully activated, I do not have a picture set up. The email I received was from an address that appeared to be from Facebook, not Instagram. I am concerned about the legitimacy of the email response I received and would like to resolve this issue before I lose interest in using Instagram altogether. Thank you, Maic Username: sailaway511

I have been trying to get information on my Facebook page status for days now. My page seems to be restricted, preventing posts in groups. I am an admin for a page linked to our savings blog and have never posted anything offensive. While Facebook has flagged our posts previously, we have reviewed community standards and found no violations. Group members are interested in our content, and we only post within those groups. The only way others might see our posts is if shared by a group member. I am unsure of the duration of this restriction or what Facebook believes we have done wrong. How can I address this issue? Your help is greatly appreciated.

I am able to access my Facebook account, but I am experiencing limitations. Since 9:00pm PDT on Wednesday June 26, I cannot open messages, notifications, make posts, or comment. Additionally, I can only view the first 2 posts on my friends' pages. There was no notice of my account being disabled. Despite trying to report the issue using the suggestions on the Facebook Help Center Page, none of them work; the page just shows a spinning wheel. I cannot even reach the logout page. I suspect my account may have been restricted because of some political comments I made on 6/26. However, I did not receive any notification about being blocked. The comments were made on friends' personal posts and included phrases like "time to storm the Bastille" and "direct action is required."