Facebook Customer Service Issues

Archive 642

The following are issues that customers reported to GetHuman about Facebook customer service, archive #642. It includes a selection of 20 issue(s) reported June 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I encountered an issue with my Facebook account where it appeared to have expired and logged me out. When attempting to log back in, I forgot my password and cannot access the email associated with my account from when I initially created it. I really cherish the photos and memories stored on my Facebook, especially since my mom passed away recently, and it would mean a lot to me if my account could be restored. My name is Mellissa P., I reside in NSW, and my birthdate is July 3, [redacted], though I might have used a different birth year for security reasons. The email linked to my account is [redacted] Any help would be greatly appreciated.
Reported by GetHuman3057243 on Sonntag, 9. Juni 2019 08:42
Yesterday, I created a new account because I had deleted my old one last December. Shortly after using the new account for an hour, the server blocked me and requested a clear photograph. I complied, uploading the picture promptly. However, my account remains inactive. I created the account under the name Vivart Bhardwaj for work purposes but have been unable to use it since. I am seeking a valid explanation for this inconvenience, or else I will have to consider taking further action.
Reported by GetHuman-vivartbh on Sonntag, 9. Juni 2019 08:55
Dear Sir, I have been repeatedly reporting an issue with changing the name of my page for the past 4 days. Previously, this type of problem was resolved within an hour. When I try to change the name of the page, I receive a notification promptly. However, if I do not change the name, I am unable to boost the page. Additionally, I am encountering problems with editing the page's admin, as the admin invite request option is not available. Although web.facebook.com is accessible, I am unable to accept it. I have reported this issue multiple times but have not received a response. I am hopeful that you will address and resolve my concerns promptly. Thank you.
Reported by GetHuman-rucrush on Sonntag, 9. Juni 2019 09:22
I am concerned about my ex-girlfriend's behavior on social media. She has at least four accounts where she targets wealthy men under various aliases such as Redetha Savage, Dee Price, and Redetha Price Savage, all based in South Carolina. Despite Facebook warning her previously, she continues to create new accounts when dissatisfied. I believe she is damaging my reputation across these accounts. I request action to be taken regarding this matter. Thank you.
Reported by GetHuman1702437 on Sonntag, 9. Juni 2019 09:55
Hello, my Facebook account has been blocked or disabled. When attempting to log in, a message prompts me to confirm my identity. After clicking "Start," a notification states that my account was disabled for pretending to be someone else, which goes against Facebook community standards. I want to dispute this but encounter a lost connection when trying to inform Facebook. Even though my internet connection is fine, I can't understand why this is happening. I planned to send screenshots for proof, but the option is unavailable. This has been my genuine account for six years. Please advise on what steps I should take. Thank you.
Reported by GetHuman-wajeehaa on Sonntag, 9. Juni 2019 09:57
Hello, I created a personal Facebook page to promote my Instagram posts. I paid for my first Instagram promotion, but nothing happened, and my payment wasn't utilized. When I attempted to delete the promotion, it asked me to log in to Facebook. However, I was notified that my account was disabled due to suspicious activity. I've submitted my passport details to the help section, but haven't received a response. Your assistance would be greatly appreciated. Thank you.
Reported by GetHuman3057364 on Sonntag, 9. Juni 2019 10:03
I accidentally shared a photo that was supposed to be of Kermit relaxing but it ended up being a different picture I didn't even choose. Now, I am unable to post or take any action. I rely on Facebook to keep in touch with everyone, but my account got blocked after this mix-up. Surprisingly, the same incorrect photo got shared on my husband's profile, and now we have to wait three days for a review. It's frustrating that a funny profile can have such posts without issues, while we face this problem. We only see a "post in review" message with no way to contact Facebook for support. It's perplexing how one innocent mistake led to this situation, especially considering I had a picture of a hairless cat banned previously for simply sunbathing.
Reported by GetHuman3057365 on Sonntag, 9. Juni 2019 10:03
I accidentally shared a photo that was meant to be of Kermit relaxing but it posted a picture I hadn't seen. Now, I can't post or do anything. I rely on Facebook to stay connected due to my disability. Soon after my post, the same mystery photo appeared on my husband's profile, and now both our accounts are under review for * days. We don't understand how the funny picture was accepted on the entertainer's profile yet our mistake is causing a block. We've received no response from FB support. Our accounts are locked, but the adult entertainer can post without issue. I once had a picture of a hairless cat sunbathing banned as well. Facebook needs to remove the shared picture and restore access to my profile. It's frustrating that after 3 days, nothing has been resolved, and it seems like some accounts are treated differently.
Reported by GetHuman3057365 on Sonntag, 9. Juni 2019 10:08
I accidentally shared a photo of Kermit relaxing, but instead, a different unseen picture was posted. Now, I can't make any new posts. As a person with disabilities, Facebook is essential for me to stay connected. Strangely, the unknown picture that was shared on my profile also appeared on my husband's profile, leading to a review that is taking days. It's baffling why the funny profile with adult content can continue posting without issues, while our accounts are blocked with no way to contact Facebook for support. I've previously had a picture of a hairless cat banned for no reason. I hope Facebook can remove the unwanted photo from our profiles and unlock them promptly. Despite multiple appeals, the situation remains unresolved after three days, highlighting a possible bias in the review process.
Reported by GetHuman3057365 on Sonntag, 9. Juni 2019 10:09
I need to remove a comment I made on a previous page. The information presented by the "sender" appears to be incorrect upon verification. If you can confirm the removal of the comment, I will provide the specific details. Kindly ensure that my email address is kept confidential.
Reported by GetHuman-canhjel on Sonntag, 9. Juni 2019 10:15
Hi there, I've been unable to access my Facebook account for a month now. Facebook has presented me with two options: 1. Receive a code on a number... I am unable to use this option as the number linked to my account from 10 years ago is no longer in use, and I have moved to a different country since then. 2. Contact three friends to obtain the code... Unfortunately, I haven't been able to reach any of those contacts as I lost touch with them three years ago. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman-akmukaro on Sonntag, 9. Juni 2019 10:25
I have unexpectedly started receiving Facebook messages and notifications in Polish instead of English. I would like to switch it back to English. A lot has been happening on Facebook since your last login. Here are a few notifications from your friends that you missed. Stephen Barton 15 new notifications You have new notifications. Many things have happened on Facebook since your last login. Here are a few notifications from your friends that you missed. Stephen Barton 15 new notifications Go to Facebook Show notifications This message was sent to the email address [redacted] If you do not wish to receive such emails from Facebook in the future, unsubscribe. Facebook Ireland Ltd., Attention: Community Operations, 4 Grand Canal Square, Dublin 2, Ireland To ensure the security of your account, do not forward this email. Learn more.
Reported by GetHuman3057477 on Sonntag, 9. Juni 2019 11:11
I recently changed my password from Michigan22 and could not remember it. My account name is Jessica Miller Bostwick, previously Jessica Bostwick. Initially, I shared a Facebook account with my husband as mattnjess Bostwick, then created my own as Jessica Bostwick and later Jessica Miller Bostwick. However, I couldn't use my email [redacted] because it was still connected to our joint account. After multiple failed login attempts, I got locked out. I submitted my photo ID, received a reset link, but when I tried to create a new password, it said the link was invalid. I'm still unable to access my account. Your assistance in regaining access will be greatly appreciated. Thank you.
Reported by GetHuman3057533 on Sonntag, 9. Juni 2019 11:40
I am having trouble accessing my account from my brother's or mother's laptop. Facebook says there is no account linked to that email. It only recognizes the account being tied to the laptop where I first opened the account. I am unable to use that laptop now due to problems following Microsoft chat customer service. How can I regain access to my account from a different laptop?
Reported by GetHuman-gonzogil on Sonntag, 9. Juni 2019 11:51
Unfortunately, my partner passed away in October last year. Recently, her sister tried to tag her account in a post about our daughter's sports competition, only to find out that the account was disabled. We were hoping to keep it active as a tribute to her and to continue accessing her posts and photos. Is there any way to recover the account? The account is under the name Rebecca Wiffen, born on July 17, [redacted].
Reported by GetHuman-cajun_da on Sonntag, 9. Juni 2019 11:59
Hello, I need some help. I can access my Facebook account on Messenger but not on the Facebook app or Facebook Lite. My account has two-factor authentication where I receive a code on my phone to log in. The code works on Messenger but not on the Facebook app or Lite. I've started getting an error saying I've requested too many codes in the code generator and I'm not getting any SMS codes anymore. I will keep requesting codes because the ones I have aren't working.
Reported by GetHuman3057583 on Sonntag, 9. Juni 2019 12:03
Hello. I need assistance. I can access my Facebook account on Messenger but not through the Facebook app or Facebook Lite. My account has two-factor authentication enabled, requiring a code sent to my phone number to log in. However, the code I receive doesn't work on the apps - only on Messenger. Attempting to login on the Facebook app results in an error message saying I've requested too many codes. I will continue to request codes if the ones I receive are not working.
Reported by GetHuman-casjae on Sonntag, 9. Juni 2019 12:10
Hello. I am seeking assistance. I can access my Facebook account on Messenger but not through the Facebook app or Facebook Lite. My account has two-factor authentication enabled, where I receive a code on my phone to log in. However, the codes I receive are not working when I try to log in via the Facebook app. I am now encountering an error stating I have requested too many codes from the code generator. I will continue to request codes as needed if the ones I receive do not work. Thank you for your help.
Reported by GetHuman-casjae on Sonntag, 9. Juni 2019 12:13
Dear Support Team, I recently noticed that the Frey Wille ME page has been unpublished, and I am unsure of the reason for this action. This has hindered my ability to advertise on the account effectively. I want to emphasize that this page is a legitimate and newly established account. Content creation is in progress to kickstart publishing activities on the page. Additionally, I am willing to provide any necessary legal documents to Facebook Support to verify the authenticity of the page and confirm it is not fake or impersonated. Please inform me of the specific requirements needed for this process. I would greatly appreciate a prompt response as the client is eagerly awaiting updates on this matter. Best Regards, Hala H.
Reported by GetHuman3057720 on Sonntag, 9. Juni 2019 12:50
I recently bought a new phone and used my existing phone number. However, during the device transfer, I got logged out of Facebook on all my devices. When I tried logging back in, I was prompted to enter a login code from a third-party app or SMS, but I'm not receiving any texted codes. Unfortunately, the third-party authentication app I have isn't working either. I attempted other ways to authenticate, like providing a government-issued ID, but I keep getting an error message stating that the page cannot be found.
Reported by GetHuman-fourxfab on Sonntag, 9. Juni 2019 12:54

Help me with my Facebook issue

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