Facebook Customer Service Issues

I am reaching out on behalf of my friend whose account has been compromised. Unfortunately, due to the lack of security measures in place, she is unable to access her account and also cannot remember the associated email. We are seeking assistance in either recovering or deactivating the account. Her name is Brieanne Alsonado. Despite this situation, she is still able to use Messenger. However, accessing the Facebook account has become impossible. We are concerned about any potential misuse of the account by the unauthorized individual. It would be greatly appreciated if you could address this matter promptly. Thank you for your attention to this issue.

My account was hacked, and now my phone number and email are missing from the Facebook database. I've tried everything to recover it. I passed the friends identification stage, received an email with a confirmation code, but when I try to confirm my identity on another device, it says login failed. Please help me restore my account. Thank you for providing this platform for everyone to stay connected. My email is [redacted] and phone number is [redacted]9.

My Facebook and Messenger accounts were used to create a falsified document containing inappropriate content that was sent to my company to discredit me. This has put my career at risk, and I need urgent help to investigate this matter.

Hello, I am reaching out about my disabled account. I am unsure of the reason for this occurrence and feel disheartened. I am unsure of the steps to take moving forward. I am hopeful to regain access to my account as it holds valuable memories like photos and life events. Additionally, I tried creating a new account, but upon logging in, I received the same disabled message. I appreciate any assistance you can provide on this matter. Thank you.

I've attempted to create a Facebook account multiple times, but it keeps getting disabled. I am using my real name, and I want to set up my Facebook to create a business page for SweetLegs. I followed the instructions provided by SweetLegs to make this page after making my personal account. I'm unsure why this keeps happening. Your assistance is greatly appreciated.

I am facing an issue with my privacy settings on Facebook. I recently changed my password and now I cannot recall it. I have tried reporting this problem through Facebook's report section while logged in, but I haven't received any response from the support team. How can I reset my password with the verification code being sent to an old Yahoo email that I can no longer access? What steps can I take to change my password under these circumstances?

For the past year, I have been dealing with someone who keeps creating fake accounts to harass me. I previously reported several of these fake accounts, but the individual just created another one using a different fake name. They are now reaching out to my mutual friends through messages and sharing my pictures. What actions can be taken against someone who continuously creates fake accounts? I just reported their latest fake account under the name Mi Rashed (Mohim). I appreciate any assistance you can provide promptly. Thank you.

My Facebook account has been hacked. I was confident that I had updated my email and phone number linked to my Facebook profile. However, when attempting to reset my password and access my account, I realized my email had been reverted to the original one from over 12 years ago. Unfortunately, I can't remember how to log into that old email as I haven't used it for a decade. Despite trying Facebook's account recovery methods, I have been unsuccessful. Accessing my old email account has proven challenging as well since I lack the necessary information to prove my identity for a password reset and to receive the code from Facebook. Sorry if this is confusing.

Hello, I am currently experiencing difficulties with my Instagram account since May 29, [redacted]. All functions have ceased to work, and I consistently receive a message stating, "We're sorry, but something went wrong. Please try again." My feed is blank, and I am unable to load any content, including messages and stories. Even if I wished to deactivate or delete my account, I am unable to do so. Whenever I attempt to log in through a browser, I encounter an error message and a white screen. I have attempted various solutions from the help center, such as reinstalling the app, updating my phone, and changing my password, to no avail. Interestingly, I can still access my account from other profiles. Additionally, when attempting to access certain settings like "Blocked Users," I receive a different error message, "challenge_required." If anyone has insight into resolving this issue, I would greatly appreciate the help. Thank you.

I created my Facebook account in high school with the email [redacted] I later changed it to [redacted] after leaving the school organization. My substitute email got compromised, so now I can't log in to update to my current email, [redacted] My Facebook page is named Luck Buck. I used to be the only one with that name, but now it doesn't show up in the search results. I also need to update my phone number from [redacted] to [redacted]. My profile picture shows me wearing a Steelers Bennie on a silver necklace and a black T-shirt in a passenger seat. Unfortunately, my previous device, a ZTE Blade Z Max, was destroyed, and I can't log in from there. You can reach me at [redacted] or email me at [redacted] Thank you for your help.

I play PUBG and received an event invite link that requested my Facebook information, linked to both PUBG and Instagram. After receiving a login alert from Indonesia and reviewing it, my account, along with my Instagram and PUBG accounts, were disabled. My other essential accounts are linked to Facebook as well. Please restore my account. I can provide all necessary information and proof.

Hello. Today, I discovered that my account was hacked. I am currently at the final stage of the recovery process, which involves entering the code sent to my Gmail. However, whenever I attempt to enter the correct 6-digit code, the website repeatedly informs me that I have entered too many digits, despite the code being only 6 digits long. It is crucial that I regain access to my account for various reasons. I kindly ask for your assistance. Thank you very much.

I forgot the password to my Facebook account and also to the Gmail associated with it. The phone number linked to the account is old, dating back 3 years, and I am unable to recover it. I can provide my ID and a photo of myself for identification. My new phone number is [redacted] and my current Gmail is [redacted], which I've had for five years. My other Gmail is [redacted], possibly created in [redacted]. Please assist me in recovering my Facebook account.

Hello, I am seeking assistance regarding my Facebook account issue. A week ago, a person named Shawn Ambrose hacked my account, changed my name from MD Chotu to Shawn Ambrose, and took control. I acted promptly by changing the password once I discovered this violation. However, my account got disabled without a valid reason. It remains disabled with the name Shawn Ambrose, even though I reset the password. Despite my efforts, contacting Facebook has not yielded results. I am unable to access my personal account with the mobile number [redacted]. My details are as follows: - Facebook Name: MD Chotu - Email: [redacted] Any assistance on resolving this matter would be greatly appreciated.

Dear all, please be aware that a fraudulent email was sent out on behalf of our company asking for personal information. This is a scam. Do not provide any details or reply to the email. Your security is important to us. If you have any concerns, please contact our official customer service team. Thank you.

I was banned for 30 days, but after the ban, I can't change the background photo of any group I manage, including the ones I've created. My pages were updated to the new look, but now they've reverted back to the old one. I can't share my memories either. I've tried logging in on another phone, but the issue persists. How can this be fixed? It's frustrating because my account has suddenly become unusable.

I need help accessing my Facebook account. I no longer have access to my old email, [redacted] My username is Roxana Bii, and the last password I remember is "mementomori3," but I changed it about 10 months ago. I'm unable to reset my password because I can't access the email linked to my account. Any assistance would be appreciated, and I can provide any necessary details about my inaccessible Facebook account.

Several times daily, while watching videos on Facebook in landscape mode for the 16:9 experience, the screen glitches and freezes, forcing the app to close after approximately 10 seconds. This issue has persisted for at least 6 months on the iOS app. Reporting the fault to the help center has not resolved the problem. Assistance with this recurring glitch would be greatly appreciated as it has become quite frustrating.

I can successfully request a login code when trying to recover my account from the login screen. However, the problem arises when I need the code again after logging in. Even when I enter the code, I am prompted for it once more. The issue intensifies as the code never arrives on my phone. It does not come through even after waiting for a few minutes or even a day or two. I urgently need to regain access to my Facebook profile. I am uncertain whether my driver's license, with my legal name matching my profile's nickname, will be accepted to verify my identity.

I accidentally deleted my Facebook business page and then recreated it, but I am unable to create a username for it. Despite recreating the page multiple times, it still says the account isn't eligible for a username. I even added another Facebook account as an admin, but the issue persists. I tried accessing the page through a different account and adding the business phone number to the bio, but I still can't create a username. Is there an alternative method I can try to fix this issue?