The following are issues that customers reported to GetHuman about Facebook customer service, archive #587. It includes a selection of 20 issue(s) reported May 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need help with my organization's disabled Facebook account. Our organization, ActionAid Myanmar, has had its admin account disabled due to Facebook's crackdown on suspicious accounts. We decided to unlink the organization's Facebook page from personal accounts, resulting in the flagging of the admin account. Previously, the Facebook pages were managed by personal accounts, but we created a new account with the email [redacted] and the name Actionaid Myanmar. This new account was assigned as the admin for all the ActionAid Myanmar Facebook pages, but it has now been disabled, leaving us unable to access the pages.
Reported by GetHuman-aampqil on الخميس ٩ مايو ٢٠١٩ ٠٥:٢٠
I'm facing an issue with Facebook flagging my book review blog, tcl-bookreviews.com, as not meeting community standards. I'm seeking assistance to understand why I can't post links from my blog on Facebook. I've thoroughly reviewed the community standards and can't find any violations related to book reviews. I appeal for a review of my blog to determine the reason for this restriction.
Reported by GetHuman-drchazan on الخميس ٩ مايو ٢٠١٩ ٠٥:٣١
I managed to reset my password, but upon logging in, I keep getting prompted to verify my identity on my Facebook account. I haven't used this account in about four years due to some personal reasons. The phone number linked to the account is outdated, and the friends it suggests contacting for a verification code are no longer in touch. I am unsure how else I can confirm my identity to regain access to my Facebook account.
Reported by GetHuman-e_spiceb on الخميس ٩ مايو ٢٠١٩ ٠٥:٤١
Hello,
I engaged a Facebook marketing company to run ads on my three business pages. After two weeks, I decided to end their services. I successfully changed one page where I am now the admin, but the person only made me an editor on the other two pages. Despite my attempts to contact her, she continues to manage my pages without my permission. How can I remove her as an admin from the two pages? The pages in question are United Paints Mosselbay and United Paints George. The page I regained control of is United Paints Oudtshoorn. I appreciate any assistance in this matter.
Reported by GetHuman2891078 on الخميس ٩ مايو ٢٠١٩ ٠٥:٥١
Hello, I deleted my old Facebook account from 2[redacted] in [redacted] and created a new one due to certain reasons. I also updated my email address and phone number and now cannot access my old email account ([redacted]) linked to my old Facebook account under the name Ozzy Manners. My current Facebook account is Ozzy Moyle.
I am trying to access my old account as it contains lots of cherished photos and memories. I have photo identification and can provide photocopies or photos of my birth certificates if needed.
Thank you for your assistance,
Ozzy Moyle
Reported by GetHuman-ooooooma on الخميس ٩ مايو ٢٠١٩ ٠٥:٥٤
Hello, my name is Bobby Hutchens. I need help recovering my Facebook account that was hacked. A few months ago, someone impersonated me on my account, which raised concerns. When I tried to reach out, I was unsuccessful. Recently, I tried to log in, only to find out my account was canceled due to alleged bullying or inappropriate behavior. I am certain that I did not engage in such activities as I rarely use my account. My Facebook is vital to me as it connects me with friends and helps me network with people from my past. I believe someone who has accessed my emails and accounts before might be responsible. Please assist me in restoring my account as soon as possible. Losing access to it permanently would be devastating. Thank you for your time and effort in resolving this matter. Bobby Hutchens.
Reported by GetHuman-bobbyhx on الخميس ٩ مايو ٢٠١٩ ٠٦:٠٧
I believe my so-called uncle has a business page called Border Cabinets, the kitchen specialists. Unfortunately, he has been charged with sexual assault and is currently on parole. I suspect his wife, Jennifer H., is using this account to stalk me and other family members. She recently joined a body shop page that I'm a member of, and they seem to know private information only visible on our personal accounts. We have already blocked their personal accounts, but it's crucial to find out how to block their business page to prevent them from accessing our information. Thank you, Leeanne.
Reported by GetHuman2891203 on الخميس ٩ مايو ٢٠١٩ ٠٦:٣٩
Hello, I made an error by posting a copyrighted video from Endgame on my page, resulting in the deletion of my account. I am new to this and apologize for the oversight. My page focuses on DC & Marvel Comics, and I would appreciate it if you could restore it. I understand the importance of copyright rules and assure you that I will not repeat this mistake. I have put in a lot of effort into my page, and I sincerely regret this error. Thank you for your understanding.
Reported by GetHuman-fane_him on الخميس ٩ مايو ٢٠١٩ ٠٦:٣٩
About seven weeks ago, I updated my tablet and had to reinstall Facebook. I changed my password because I had forgotten it, which required verification. Initially, I selected to receive a text code on my phone, but nothing happened. It's possible you have both of my numbers on file. I lived in the USA for a year, but that was some time ago. Perhaps you are sending the confirmation code to that old phone, although I haven't used it in a year. I currently use my old number from our home country. I'd appreciate your assistance as it has been a while since I last accessed Facebook, and I am eager to regain access.
Reported by GetHuman2891218 on الخميس ٩ مايو ٢٠١٩ ٠٦:٤٣
I have reached out to Facebook via email regarding malicious messages that I keep receiving. Facebook deletes the messages before I can view them, citing abusive content. I have a stalker who is not supposed to contact me due to legal restrictions after being released from prison. Facebook claims they cannot disclose the sender's identity because the account is deactivated after messaging me. I believe Facebook should have records of the sender's identity. I am now involving the police, but I am searching for an alternative contact number for Facebook as I have not received a response from the number listed online. Has anyone else experienced similar messages? Thank you.
Reported by GetHuman2891257 on الخميس ٩ مايو ٢٠١٩ ٠٧:٠٠
I typically use Facebook on my phone, where I stay logged in. Recently, I was locked out and prompted to enter my phone number or email, along with my password, to regain access. Since I changed my phone number six months ago and never updated it on Facebook, I no longer have access to that number. Additionally, the email linked to my account is outdated by about six to seven years, and I can no longer access it either. I've been unable to log into my profile for nearly two months now. Your assistance would be greatly appreciated.
Regards,
Gary Sheerin
Reported by GetHuman2891333 on الخميس ٩ مايو ٢٠١٩ ٠٧:٢٩
In [redacted], my husband's ex hacked his Facebook, causing distress as his wife. The old account has resurfaced, and she has changed all the information, making it unreachable. I have proof of her confirming her email on it. The police were involved in [redacted] due to harassment, and the account vanished then. My husband has a new Facebook account since then, but the old one needs to be permanently removed to avoid further trouble for us.
Reported by GetHuman-jasonptu on الخميس ٩ مايو ٢٠١٩ ٠٨:١٣
My Facebook account linked to the email [redacted] got disabled, apparently due to a violation. I can assure you it's a legitimate account as I've submitted my real identity, including a copy of my passport showing my name and date of birth. Despite sending these documents, I haven't received any response from Facebook. Please review my documents and reactivate my account. This is my only Facebook account, and I'm eager to regain access.
Reported by GetHuman-ashiumer on الخميس ٩ مايو ٢٠١٩ ٠٩:١١
I would like to request the reactivation of my Facebook account under the name Olorunyolemi Akintunde Asiwaju. I have been using this account for over 10 years and it contains important information. Recently, I discovered that someone named Michael Cardwell changed my password, resulting in my account being disabled. I suspect foul play because I lost my mobile phone (Blackberry Passport) earlier this year, which had my login details.
I kindly ask for my account to be reactivated promptly. I am willing to provide any necessary information to support my request.
Reported by GetHuman-erudyole on الخميس ٩ مايو ٢٠١٩ ٠٩:٢٩
Yesterday, my account was hacked, and the primary email, phone number, and password were changed. My Facebook ID is Romarico P.
I also received an email from Facebook, which mentioned an unusual login from a device and location I don't typically use.
It said:
"Hi Romarico,
We noticed an unusual login from a device or location you don't usually use. Was this you?
New Login
May 8, [redacted] at 9:26 PM
Near San Rafael, Philippines
Nokia on Java ME"
After this incident, I am unable to access my account. Please assist me in recovering it.
Reported by GetHuman-arjei on الخميس ٩ مايو ٢٠١٩ ٠٩:٤٠
I recently received an SMS from AWARD@FBAPG informing me that I have won a $4 million award along with an Apple iPhone and a MacBook. Moments before, I received a phone call from someone claiming to be from New Delhi airport requesting a payment of ₹24,[redacted] INR to deliver my parcel to Kolkata Airport via flight through their agency. I am now looking to contact the Facebook head office to verify the authenticity of this SMS. Your assistance in this matter is greatly appreciated.
Reported by GetHuman2891706 on الخميس ٩ مايو ٢٠١٩ ٠٩:٤٥
I am currently working with a cloud service company that assists customers in integrating their Facebook accounts with our platform for customer request management. Our clients are facing issues with their Facebook app reviews being rejected and have turned to us for assistance in getting their app reviews approved.
To allow our customers to link their Facebook apps with our cloud service, they are required to request specific permissions like Use_Photos to access user profile images on our platform. I have reviewed the sample submission provided by Facebook that includes a screencast demonstrating how the permission is utilized and notifies users about the app accessing their photos upon clicking continue.
I am seeking clarification on whether obtaining approval for the use_photos permission would be possible under the circumstances outlined below, where only the user's profile photo is accessed, and users are not explicitly informed when their photo is accessed while commenting on our customer's public page, as it happens through a background process.
If informing users about photo access is mandatory for approval, would having our customer display a disclaimer on their page suffice?
Additionally, if the client's app is not approved, how can they provide a test user for the reviewer to validate the permission usage?
Thank you,
Wendy
Reported by GetHuman-whrwendy on الخميس ٩ مايو ٢٠١٩ ١٠:١٧
Hello Facebook,
My name is Nader El Sayed, born on February 3, [redacted], from Egypt. My account was hacked, and the hackers posted photos of a terrorist group that violated Facebook's policies. Although I managed to restore my account, I couldn't remove the image because my account was deactivated. Please review my photos, posts, and videos. You will see that it is a personal account and does not support any terrorist group. My account was deactivated by mistake, and I did not violate Facebook's policies. This is my government-issued identity. I hope to reactivate my account to reconnect with my friends and family and resume my activities. Thank you, Facebook.
Reported by GetHuman-naderhat on الخميس ٩ مايو ٢٠١٩ ١٠:٢٠
I've been trying to get an old Facebook page taken down that features me and my abusive ex-partner for the past two years. Despite multiple reports from myself, friends, and family, the page is still up. It brings back painful memories and I no longer have access to it since the phone number attached is outdated and the password was changed. I would be grateful if this page could finally be deleted as it is deeply upsetting to me. Any assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman2891882 on الخميس ٩ مايو ٢٠١٩ ١٠:٤٧
Hello all,
Our camera club unfortunately faced challenges leading to its dissolution by the Board of Directors. As a founding member of Muddy River Camera Club since [redacted], I, Patricia Bird, am one of the signatories reflecting the decision to dissolve the club on April 23, [redacted].
We discovered that the actions of the club's administrator, Greg Kiester, had caused disruptions within the group, as he took steps detrimental to the club's reputation by making the page public to criticize our members. This conduct led to the club's closure.
Moving forward, we are working on deleting the 'Muddy River Camera Club members only' page, which has been misused. We appreciate everyone's understanding during this process.
Thank you,
Patricia Bird
Reported by GetHuman-birdpatr on الخميس ٩ مايو ٢٠١٩ ١١:٢٤