Facebook Customer Service Issues

Facebook serves as our primary tool for assisting victims of the Camp Fire in Paradise, California last year. I am part of a volunteer group that helps reunite displaced owners with their pets who may have survived but are missing. We provide survivors with various resources for assistance and support, but our efforts face challenges as admins or volunteers often get restricted for violating Facebook's rules, like exceeding share limits. This repetition of being put in "Facebook jail" negatively impacts the victims of this disaster who have already lost so much. Facebook should distinguish genuine community resource volunteers from those using the platform for fraudulent activities and avoid suspending accounts like those of Victoria S., Jennifer H., Shara S., Jenn R., and others. We utilize Facebook for a noble cause but face recurring restrictions that only add more hardship to those who are already in distress post-disaster.

I accidentally damaged my phone, and now I can't access my Facebook account because my login details are on the old phone. I am unable to retrieve my access code since the email associated with my Facebook account is no longer in use. I've tried to reset my password using my phone number or trusted contacts, but it's not working. Could Facebook please send a reset email to [redacted] to help me regain access to my account? My name is Nikola Nikola, and my user id is [redacted]

I am excited to start my online business and explore the promotional opportunities on Facebook. I have a question about advertising. I want to ensure I have all the necessary legal information in place to begin advertising promptly. I have heard there might be a waiting period for ad approval and I am keen to learn how to reduce this time and increase the spending limit to commence our business dealings quickly. Time is of the essence for me, and I want to be fully prepared before launching my online business. I am eager to establish a good working relationship with you. Please get in touch with me soon. Thank you!

Dear community, I want to share my thoughts on using my real name on social media. In Romania, it's common for people to go by nicknames, and I prefer being called Catia instead of Catrinel. Everyone knows me as Kate, and changing it might affect finding me online. Keeping my full name private is crucial for safety reasons as identity theft is a real concern. Unfortunately, I'm facing issues accessing my tattoo shop's page due to the name policy. If I cannot use the name Kate Killedit, which clients recognize me by, I may have to deactivate my account. I appreciate your understanding.

Hello, I am Bidduth Kanti Dhar, a Facebook user with the email [redacted] and the username Bidduth Dhar. Recently, I have been unable to access my Facebook account because I have forgotten my current password and cannot reset it. My Yahoo account, linked to my Facebook, has been removed by Yahoo due to inactivity. Despite my attempts to recover my Yahoo ID and communicating with Yahoo, I was informed that the email address has been deleted for prolonged inactivity. Furthermore, the phone number I had associated with my Facebook account is no longer in service, as it was from a long time ago. Given these circumstances, I am reaching out for assistance in recovering access to my account. I am willing to provide my national ID or any other photo identification to verify my identity. Thank you for your cooperation. Best regards, Bidduth Dhar

Dear sirs, I am experiencing an issue with my account where I am unable to receive the login code on my phone number, despite having it linked to my account. This is a genuine account with [redacted]% authenticity, and I have activated two-step verification on my Facebook account. However, I am not receiving the login code necessary for access. I have requested the code via text message multiple times, with no response or successful delivery. I urgently require the login code to be sent to me via text message in order to access my Facebook account and communicate with my friends. I kindly request assistance in unblocking my number and ensuring the OTP is successfully sent to me. Without this code, I am unable to proceed with logging in. Please assist me in resolving this matter promptly. Thank you for your attention to this urgent matter.

I recently noticed unauthorized charges on my business Ad debit card/checking account. Two charges were made on 4/23/[redacted], one for $[redacted].00 with the description 38J2AL6T FBME/ADS and another for $[redacted].00 with the description FACEBK 4G2NALSL2 Fb.me/ads. It seems hackers gained access to a Yahoo account belonging to one of my business associates, then used that information to take over their FACEBOOK profile, ultimately linking their FACEBOOK Ads payments to my debit/checking account. It appears that the hackers utilized Versace Reiffe's account information to link fraudulent Ads payments to my account. To prevent further fraudulent charges, I need assistance in freezing any related payments or ads connected to my account. I plan to contact the bank regarding this issue and address the unauthorized activity. Your help in stopping these thieves from victimizing others is greatly appreciated.

I need assistance with a refund issue. Multiple unauthorized charges were made to my account on 4/23/[redacted] totaling $[redacted]. The charges were made to two different Facebook Ads accounts. It appears that this occurred due to a security breach involving a colleague's Yahoo account, which was then used to access their Facebook profile and link it to my account. The hackers seem to be targeting accounts connected to business associates who have access to my account information. To prevent further unauthorized transactions, I request that all payments and ads associated with my debit/checking account be frozen immediately. I plan to notify my bank, but I also urge Facebook to take action and stop these thieves from exploiting other users.

Around 9 months ago, my phone and tablets were connected but got disconnected after a session expiration message. The phone had the latest profile pic, while the tablet had an older one. I am involved in creative activities such as art and poetry, and I have specific contacts on Messenger and Facebook. Due to this disconnection, Google Photos and my poetry account stayed linked, but Messenger and FB didn't. I encountered issues with AT&T last July over a warranty problem. Facebook then had another session expiration, merging two profiles with minimal connections. I tried to recover my correct profile with a recovery code sent to my email, but Facebook wasn't helpful. After almost 5 months, Facebook finally sent a message allowing me to log in, but I still face difficulties accessing my original profile. I am considering disconnecting from Facebook and requesting my history before leaving the platform.

I could access Facebook 24 hours ago as usual, but now I can't log in because my password was changed without my knowledge. I live alone, so I know no one else did it. I've been locked out for over a week now and even emailed Facebook, but received no response. I've had this account for 10 years and usually get reset codes via email to resolve password issues. It seems now the reset codes are being sent to my old Yahoo account, which I can't access. Despite providing my license for verification, I'm unable to retrieve my account. I'm an entertainer and business owner, and many people connect with me through Facebook. If I can't regain access, I might have to rely on Instagram instead. This is a new and frustrating experience for me after a decade on Facebook.

I've been experiencing issues for months regarding receiving email and Facebook notifications for new posts in the groups I admin. Despite reporting this problem to Facebook previously without any resolution, I continue to face the same issue. I require immediate notifications for moderation purposes, but instead, I have to manually check the group feed multiple times daily for new posts. The notifications I do receive come hours later, rendering them ineffective as discussions have already started. Additionally, I receive multiple notifications for the same post, causing me to miss other new posts. It seems a glitch in the coding is causing the system to focus on one new post instead of providing notifications for each post as desired. This issue has persisted for several months, and it's frustrating that it hasn't been resolved yet.

My Facebook account has been hacked. The hacker changed my phone number and password. They are using my identity to ask for money and creating fake accounts in my name. I unknowingly clicked on a link they sent me, leading to me being logged out of my account when I entered my login details. Attempts to reset my password were unsuccessful as the access code was sent to the hacker's phone number instead of mine. Despite contacting customer service last week, I received a message saying the problem was resolved when it clearly was not. I'm concerned about potential criminal activities happening under my name. Please take action to rectify this situation.

I am seeking advice regarding a situation with my Facebook account. I had to create a new account due to being hacked after engaging with someone on a dating app. To protect myself initially, I shared my Hangouts ID instead of my phone number. Unfortunately, the person obtained my phone number through our conversation and changed it without my consent. Consequently, I began receiving unfamiliar friend requests, leading me to realize that my account had been compromised. I would like the old account, under the name Woody Nikki, associated with the hacker, to be deleted. My name is Woody Woodrow, and I can be reached at Woody Woodrow at yahoo.com. I regret sharing my number and providing a code, unknowingly aiding the hacker. Thank you for your assistance in removing the old account. Woody Woodrow.

To whom it may concern, I am a representative of Ideal Family Health Center in Arlington Heights. We are currently facing an issue with our Facebook page as it has not been updated in some time, leading to it being locked due to suspicious activity. We have followed the steps to verify our identity by submitting the required documentation, such as the doctor's driver's license and the business license, in order to unlock the account. We are eager to utilize this platform for promoting our business more effectively. Any advice on how we can proceed to unlock our Facebook page would be greatly appreciated. Thank you for your assistance. Sincerely, Alyssa Bush

Last November on Giving Tuesday, I made a donation that was supposed to be matched. However, as of now, the designated non-profit has not received the funds. I donated as soon as the program started, so there should have been enough of the $7,[redacted],[redacted].00 available for matching. I have a transaction ID from PayPal for my payment, and the merchant on the transaction is Facebook Payments Inc.

Hello, I have been struggling to update the name of my business page for quite some time now. The delay in this process is impacting my business as I am unable to post on the page due to the outdated name. On Facebook, I go by Marsha Harris Turley, and my photography business page was originally named Photography127. I made the change to match it with my name for easier recognition. Despite reaching out to support several times, they have informed me that I need to provide evidence of the name change. I have submitted my website link and the announcement made on Facebook about the name change as proof. Unfortunately, I have not received a response in a considerable amount of time. As Spring is a busy season for my business, I am eager to promote it on Facebook, but I am unable to do so until the name is corrected. I kindly ask for a prompt resolution to this matter. Please update the page name from Photography127 to Marsha Turley Photography. Feel free to visit my website at www.marshaturleyphotography.com. I am looking forward to your swift response. Thank you, Marsha

Last week, a co-worker accused me of sending messages to her, displaying screenshots with my real profile picture and background image included. However, I never contacted this person and found no trace of the alleged messages on my Facebook account. After contacting the police for guidance (case number 19-[redacted]), they advised me to reach out to Facebook for assistance. I am concerned about potential privacy breaches if this individual continues to impersonate me. Please help me address this issue beyond simply changing my password. I fear she may disseminate personal details like my phone number and address. Kindly get in touch via email or at [redacted] to provide me with advice on determining whether my account was hacked or if a fake profile has been created impersonating me. Thank you for your assistance.

I was attempting to join a Facebook group when I encountered an issue with the security code verification. Despite entering the exact code sent to me promptly, the system claimed it was incorrect or expired. When I attempted to request a new code, I received a message stating that I was using the feature incorrectly. These are the only options provided, and none of them are working. I need help restoring access to my Facebook and Messenger accounts.

My Facebook account was disabled on Tuesday, April 20th at noon. I don't post any derogatory or racist comments. I mainly post about theater, film updates, TV trailers, and cartoons. I have noticed that my account has been slow, and I suspect that someone has hacked my page and is posting inappropriate content. I was previously barred for 8 days without any given reason a month ago. I have been trying to reach out to Facebook, but I am unable to get through to them.

I was recently blocked from responding to other users on the platform. When I saw a post with offensive content targeting Muslim individuals, I replied in a similar tone, yet my post was removed. I noted several false profiles, mostly from other countries, posing as women with suggestive images. However, upon discovering that they were actually black men from Africa, no action was taken. The inconsistency in handling different types of offensive content is concerning. As a user, I feel unfairly targeted and censored. I urge the platform to address these issues promptly to ensure fairness for all users.