Facebook Customer Service Issues

My phone unexpectedly logged me out of my Facebook account. Initially, I received a temporary code to log back in, but later when it occurred again, the option to send a code to my phone was no longer available. Attempting to use my email was challenging as I hadn't accessed my Yahoo account in years, and the associated phone number was outdated. Requesting a code to that email became futile. It appears that my only recourse is my email, despite the fact that my phone number successfully retrieves my profile. I urgently need the password to be sent to my phone instead of my email, as I lack an alternative email or phone number linked to my Facebook account.

My Facebook account was hacked, and a chain letter was sent out to my friends before I could take action. Despite apologizing to everyone, my account got disabled. I believe I know who reported me maliciously. This incident has left me in a panic as everything is linked to my Facebook, including communication with my doctors post my recent neck surgery. I am devastated by what transpired, and although I tried to rectify the situation and sent ID proof to Facebook, I have not received any response. I am on the brink of a meltdown, as I am unsure how to recover all the data and [redacted] friends I had on there. Please assist me in resolving this situation.

I am in need of urgent assistance to recover my disabled Instagram account. This account, @waverooom, is vital for my online business, and its unexpected deactivation has jeopardized my source of income. It appears that a competitor orchestrated a mass reporting campaign, resulting in the account being erroneously taken down. Prior to this incident, there were no alerts or notifications indicating rule violations, making it challenging to address any issues. Over the past two years, I diligently built a following of 160k individuals, dedicating time and effort to offer content that entertained and informed. The impact of this loss extends beyond financial constraints, as it has taken a toll on both my well-being and that of a collaborator who is now experiencing distress. We have integrated this platform with a website to sustain our livelihood, making this account's reactivation critical. Despite consulting legal counsel, the terms and conditions have not been breached, adding to the belief that this action was unjust. Your prompt assistance in restoring @waverooom would be greatly appreciated. Thank you.

I am facing an issue with a scary clown's face that was posted on my Facebook clown page. This is ruining the page's image, and I am unable to remove it. Despite trying to use the "See All" option, it just displays the person who posted the image without a delete button available. It is disheartening to consider deleting years of enjoyable online presence on Facebook due to this harassment. I have attempted to contact the person who posted it, but after blocking their profile to prevent further unwanted videos, I am left with a list of videos without a way to remove them. Is there any help available here to delete these unwanted videos that I did not post myself? The individual seems to be more tech-savvy, and there are concerns about privacy invasion as well. Thank you. - Juliet G.

Dear Team, I would like to seek your immediate assistance as my Facebook account has been locked, and I suspect it has been hacked. I am unable to reset my password due to this. I have noticed that the security code was not sent to my long-used mobile number, and I am very concerned as this account is essential to me. Moreover, the device listed as trying to access my account, an unknown G8, is not mine. My device is an iPhone 6s Plus. This unauthorized attempt was made on Wednesday, April 10, [redacted], at 4:56 AM (UTC+02) from IP address [redacted].[redacted].25.[redacted] belonging to Vodafone. Your urgent assistance in resolving this matter promptly would be highly appreciated. Best Regards, Eman Omar

A man who has stalked my daughter and tried to harm her has gained access to her Facebook and Messenger accounts, changing their passwords. He has been using her Messenger to communicate with people and read her messages for a month now, trying to locate her. My daughter is in grave danger, and we urgently need her accounts secured.

I was in the middle of some roleplays on my messenger app when I decided to switch over to Star Wars Commander for a squad war with my group. After that, I attempted to use the Facebook app, but I was unexpectedly kicked out. When I attempted to log back in, I received a message stating that my account had been disabled. I am unsure of the reason for this action, as I was not informed of any violation on my part. I am seeking clarity on why my account was disabled and hoping for assistance in reinstating it, as creating a new account is not a viable option for me.

Hello, I am facing an issue with my Facebook account being hacked. The password has been changed, and I cannot access the old email linked to the account. I have submitted a request to Facebook to change the email associated with my account to one I can access. However, it has been over 30 minutes, and I have not yet received the email with instructions. I am unsure how to proceed and would appreciate any assistance in resolving this matter as soon as possible.

Hello, I would like to request that Facebook reinstate my account. Unfortunately, it was disabled for unknown reasons. I have always complied with Facebook's terms and conditions, so I am confused as to why this action was taken. I find it unjust and frustrating as I have had my account for nearly 4 years. It is essential to me as I communicate with friends and family through it. I hope Facebook can rectify this issue. I am disappointed with the situation, especially when others are allowed to post inappropriate content without consequences. My email for contact is [redacted] Thank you.

Hello, I recently discovered that my Facebook account, which I rarely use, was hacked. The hacker created an ad account using my name, Joshua Cacciola, with account number [redacted][redacted]. Subsequently, I tried to create my own advertising account for my legitimate business, called Bumpt, with account number [redacted][redacted], only to find out that both my existing personal account and the new one were disabled. I need to advertise my business on Facebook to prevent a setback as I have invested time and money into establishing it. I opened a dispute, but the response I received was unsatisfactory. I am willing to provide any necessary information to support my case, even considering having all my accounts wiped for a fresh start. It is unfair that I am unable to advertise on Facebook due to unauthorized activity under my name. I believe this issue stems from Facebook's privacy measures, not my actions. Please assist me in resolving this matter promptly as my business depends on it.

I accidentally damaged my iPhone, losing access to important information such as passwords. Although I managed to transfer most of my data to an older android device, I'm struggling to regain access to my Facebook, Messenger, and one email account. Even though I remember the usernames/emails for these accounts, I can't recall the passwords. Facebook and Messenger recovery options are requiring access to an old Yahoo mail account ([redacted]) or a phone number that hasn't been in use for four years. I've been the long-term owner of both the email and Facebook accounts, making this process frustrating. Despite providing what I believe are correct answers to security questions, the system isn't allowing me to regain access. Can anyone offer assistance with this aggravating situation?

I am a musician looking to book gigs at local restaurants. This is the message I have been sending out: "Hi ___, My name is Melody Cruz. I'm a singer and musician based in Lehigh Valley. Do you hire musicians for weeknights and weekends? I have experience performing at various local spots like Catty Corner, Tony's Top Cat, Taylor Brewery, Seipsville Pub in Easton, Yes Chef, and more. I usually bring a large crowd with me to performances. Let me know if you're interested. Thank you for your time. Melody www.melodycruz.com" I'm facing an issue on Facebook where I am temporarily restricted from starting new conversations until tomorrow at 1:57 PM. This hindrance is affecting my business growth efforts and is quite frustrating. I appreciate any assistance in resolving this matter.

I no longer have access to my old emails that were associated with my account before October [redacted]. Due to a suspected hacking incident, I kept changing my emails and security settings, resulting in confusion and loss of access. I temporarily turned off my account, making it difficult to recover. I am willing to provide medical information, names, phone numbers, and pictures of friends to verify my identity and reactivate my account. My username was , and I can provide my license and additional documentation upon request. There was a mix-up with a previous phone number, , and my friends on the account were . I apologize for any confusion and appreciate any guidance or assistance in resolving this matter. Thank you for your help. -Lah

Hello! I am experiencing an issue with my Facebook business account where it is linked to the wrong Instagram account. This prevents me from connecting our Instagram account to our product catalog and other features. I attempted to manually link my Facebook business to the Instagram app without success. Our Facebook business is Softvire Australia and our Instagram is softvire_australia. I am looking for options to correctly link our Instagram account to my Facebook business manager. Is it possible for you to check and manually link our Instagram account on your side?

Five days ago, I got locked out of my phone as I forgot the pin, and around the same time, I changed my Facebook password but can't recall the last few characters. After a factory reset, I struggled to recover my Google/Gmail accounts due to password issues. Despite creating a new Google/Gmail account on a new phone, I failed to regain access. I have three contact codes from trusted friends, but attempting too many times has now blocked me. I'm worried about my family and friends and need help to resolve this. According to Facebook recovery guidelines, I have to wait 24 hours. My new email is [redacted], and on Facebook, I go by the name Tina M. Griffn, although my current name remains Tina M. Kirvan.

I have reported a page for violating community standards on Integrity & Authenticity by engaging in spam activities. Despite providing clear evidence with dates of specific posts, the review determined that the page passes the community standards. The page has amassed a large following by offering prizes in exchange for likes and shares, which goes against Facebook's rules. The post clearly violates the spam guideline by asking for likes and shares in exchange for prizes through various competitions dating back to March [redacted]. The page has manipulated Facebook's algorithm for financial gain and should be removed. Their competitions have generated a significant amount of shares and likes, showing a pattern of behavior that violates the guidelines. I request that Facebook take action and ban this page and all associated accounts to ensure fairness for those who follow the rules to build an audience.

I recently encountered a problem while trying to verify my Facebook account. After requesting a code to be sent to my email for verification, I discovered a recovery email address that I did not recognize when attempting to access my email. This unexpected change suggests that my email may have been compromised. Despite reaching out to my email provider's support team for assistance with account recovery, they were unable to offer any solutions. I am now left feeling stuck as I am unable to access my Facebook account, which holds significant value to me due to the connections I have made and the memories captured in the form of photos. I am eager to implement additional security measures once I regain access to prevent such incidents in the future. I am open to providing any necessary verification such as photo ID, driver's license, passport, and other relevant details to resolve this matter promptly. I am willing to cooperate fully to resolve this distressing situation.

Dear Facebook Support, I am Maggie, and I have been using my Facebook account registered as [redacted] for the past four years since [redacted]. Recently, when I tried to log in, I received a message informing me that my account has been temporarily locked for security reasons. Despite my attempts to confirm my identity by following the instructions on the page, I encountered issues. 1. I did not receive the security code sent to my phone number +86 [redacted]7. 2. Although I tried to identify photos of my friends several times, I was unsuccessful. I am confident that I selected the correct friends. I assure you that I have only used my account on a different device and changed my profile picture, and it has not been compromised. I kindly request your assistance in reactivating my account after reviewing my situation. This account is significant to me as I have cherished it and the connections I've made over the years. I am eager to hear back from you. Best Regards, Maggie

URGENT! My brother has been posting libelous content about my family on Facebook for a week. Despite multiple attempts, I am unable to remove the posts as an error occurs every time I try. I have involved my lawyer as these false accusations are impacting my career. He is using the alias "Justin L Hatten" to harass under the name Ryan Hobbs. Attached is a link to one of the threads, but there are numerous harmful comments and posts throughout his page. This situation is negatively affecting my life. Please help in removing this harmful content from Facebook. [redacted]

On 3/13/19, I was mistakenly disabled by Facebook during their worldwide issue when I couldn't recall my password on my mobile phone. I then created a new account on 3/16/19 since I thought I couldn't regain access to my original account. After submitting my ID, my original account was reactivated, but the reset code for changing the password was linked to the new account, not the old one. I urgently need access to my original account with over [redacted] friends and more than 50 unread notifications. I prefer to use the Facebook app rather than my Gmail for login. I'm hoping Facebook can provide a link to access my original account without having to delete both and start over. I value the memories accumulated over 4 years in my original account and want to avoid the hassle of refriending everyone. The issue may stem from using the same username for the 2nd account, causing the password reset to affect the wrong account. Despite reaching out multiple times to the Help Center, I'm yet to receive a solution to this dilemma.