Facebook Customer Service Issues

Dear Sir/Madam, I am having trouble reactivating my deactivated Facebook account, which was disabled at the beginning of this year, on January 30th, [redacted]. My user ID is [redacted], linked to the phone number [redacted] (this has since changed to [redacted]). I have contacted you before about this matter and am reaching out again for technical assistance. Somehow, I managed to access an old account with no significant content. I would greatly appreciate your help in reactivating my account, associated with my Gmail [redacted], as it contains important videos of abused animals that I want to use to raise awareness about animal cruelty in developing countries. I look forward to hearing from you. Note: I may have used my friend's email and name as a trusted contact: [redacted] Mashrur Alam Phone: [redacted] Sincerely, Mila Mujib

My Facebook account is linked to [redacted] Recently, a video I posted was flagged and deleted by Facebook due to its violent content. Despite our intentions as social workers to use such videos to raise awareness and advocate for action against violence, the video was removed on 27-3-[redacted] at 13:35. Our organization focuses on providing free education to orphaned children who would otherwise resort to begging. We aim to promote public interest and social welfare through our postings. We seek permission to post similar content in the future for the betterment of society.

After getting a new phone, a second Facebook account was created for me by mistake. My phone number was removed from my original account during the process. Even though I am okay with that, I have been struggling to undo it myself. Now, I am bombarded with notifications to add friends to this unintended second account. I simply want to stick with my original account. The removal of my number was explained as it belonged to a verified user, which is me. The email notifying me about this change came after I switched to a new Samsung Galaxy 9+. Kindly assist in deleting the extra account that was inadvertently set up for me. My name is Barbara V. Payne.

My Facebook account got suspended after advising people against using the term "white trash" because it could lead to deletion or a ban. I find it confusing and frustrating. I had used the term in the past, and now I'm puzzled why it's seen as offensive. How can they be sure I wasn't referring to other things like "white trash bags" or a recipe called "white trash" that I make every Christmas? There should be real humans reviewing these cases instead of relying solely on automated systems. My Facebook account has crucial professional and volunteer uses, from working to helping patients and managing an organization's page.

I am grateful for the opportunity to share my concerns. My grandmother, not proficient with Facebook, has been corresponding with a man from Afghanistan who claims they are in a relationship and has asked her for money, which she has been sending. Concerned that this individual is a con artist exploiting her kindness, I am seeking assistance to terminate her account. My grandmother, who previously cared for an elderly man until his passing, now feels obligated to support this person despite her limited means. I fear she is being taken advantage of, and I am desperate to prevent any harm coming to her. Any help in addressing this matter would be greatly appreciated.

Hi, I registered these two pages with my Gmail account, [redacted] I would like to transition the @smegzmc page to a business account. Unfortunately, I have forgotten the password for the account, and Google does not provide options to update the details, leaving me unable to access it. Could you kindly update the login email for the following two Facebook pages from [redacted] to [redacted]? Here are the page details: Business Page: @smegzmc, Personal Page: Jordi Smegz.

To the Facebook Support Team, I am reaching out to request urgent assistance in regaining access to my account. After receiving reports of unauthorized login activity, I promptly locked my account from both my laptop and phone. However, I am encountering difficulties in recovering and unlocking my account. I have not been receiving the OTP messages containing a six-digit code that Facebook is sending to both of my phone numbers ([redacted]2, [redacted]5) since yesterday. Despite attempting to log in from my computer and phone, I am still unable to receive the verification code. I have even submitted my passport image for authentication purposes and can provide additional identification if necessary. I also recently used my card for in-game purchases on Facebook; please advise if further information is required regarding this matter. I kindly request your prompt assistance in resolving this issue so I can regain access to my account. Sincerely, Javed Khan

My account, belonging to Mahshad Sharifi-Moghadam, was inexplicably disabled recently after reporting several fake accounts for threats and harassment towards other users. Despite submitting multiple appeals, I have not received any responses explaining the reason behind the account's disablement. The disabling is not permanent as I was able to submit appeals without receiving a message stating it was permanent. The situation is distressing as I have an active ad account that is boosted, and the wrongful accusation by Facebook has caused great distress to me and my family. The inability to communicate has led friends to inquire about my well-being to my family. It is disheartening that Facebook, despite advocating for reporting problems, would block an account that adheres to community standards. I assert that I have not violated any laws or community standards. I seek assistance in reactivating my disabled account.

Please restore my account. Sent from Yahoo Mail on Android On Sun, Apr 7, [redacted] at 3:38 PM, Marissa Palmario <[redacted]> wrote: Please, I am earnestly requesting the restoration of all my accounts. Sent from Yahoo Mail on Android On Sat, Apr 6, [redacted] at 10:03 PM, Marissa Palmario <[redacted]> wrote: This is a mistake. Kindly reinstate my account immediately. Sent from Yahoo Mail on Android On Sat, Apr 6, [redacted] at 9:59 PM, Facebook wrote: Hello, As a Facebook user, you agreed to our Statement of Rights & Responsibilities, which prohibits actions that violate someone else's rights or the law. Upon receipt of a valid claim of intellectual property rights infringement, we promptly remove the content in question. For repeat violators, we terminate accounts. After previous warnings regarding infringement, your account has been disabled. Thank you for your understanding.

My account was temporarily locked due to a potential phishing attempt. Despite trying various unlock methods, I haven't succeeded. I suspect my country code is missing from my correct mobile number listed in the account, making it impossible to receive messages for verification. Although I submitted my driver's license ID, it was rejected as invalid. I then tried the friend identification option, which I answered correctly, but it didn't verify my identity. This has been very frustrating. A simple solution could be to send an email code for confirmation or add my country code (64 for New Zealand) to my mobile number for verification. I hope this message reaches someone who can assist with this issue.

Subject: Difficulty Receiving Code to Unlock Facebook Account I encountered issues with my Facebook account after an unauthorized login, and I am struggling to receive the necessary code to unlock it. Despite my attempts to recover my account, I have not been receiving the required OTP messages on my mobile phones. This problem has persisted since yesterday for both of my numbers ([redacted]2, [redacted]5). Even after providing my passport image for authentication purposes, I am still unable to access the six-digit code. I have also utilized both my laptop and phone for login attempts, but to no avail. I am eager to regain access to my account promptly. If necessary, I can provide additional details, such as my driving license, ID, or information about recent card transactions for FB game purchases. Please assist me in resolving this matter promptly. Regards, Javed Email: [redacted] Phone Numbers: +[redacted]02, +[redacted]35

A defamatory post was shared on the Handforth Community Facebook page on Thursday, April 4, [redacted] by Janet T. It contains damaging statements about me and my friends, who are running for local elections. I have reported this to the Police, and they suggested reaching out to you. I kindly request Facebook to either delete the post or shut down the page due to its negative track record regarding such incidents.

Subject: Appeal Regarding the Legality of CBD Hemp Products DONNA'S Health Hut [redacted] West State Street Westgate Plaza New Castle, PA [redacted] To Whom It May Concern, I would like to address the misconception surrounding our products at DONNA'S Health Hut. Our entire range is sourced from industrial-hemp, not marijuana, through reputable companies within the CBD HEMP INDUSTRY. We take pride in our long-standing commitment to Health and Nutrition, established over 50 years ago. Customers over 21 can purchase various CBD hemp products in Pennsylvania, including oils, tinctures, capsules, edibles, and more from authorized retailers. The legality of CBD in Pennsylvania is emphasized in the General Assembly PA Senate Bill Summary, outlining that CBD with less than 0.03% THC from Industrial Hemp is permissible. It's crucial to clarify that Hemp-Derived CBD is legal and does not have psychoactive effects, making it a safe choice. I kindly request the reinstatement of DONNA'S Health Hut page based on these clarifications. For any further inquiries, please do not hesitate to reach out. Thank you for your attention to this matter. Best regards, Donna Owner, DONNA'S Health Hut Westgate Plaza, New Castle, PA

Hello, I am a DJ looking to change my page name from "J A X" to "Ensektor". I have outgrown my current name and need a more unique one to align with a record label offer I have received. I have already received approval from local event companies and artists in the scene. Not being able to change my name is hindering my progress as a DJ/Producer. I have prepared new artwork, renamed my Instagram, and made all the necessary arrangements for the transition. I kindly request assistance with this matter as I am eager to continue my journey under my new name. Thank you for your help.

My previous Facebook account was hacked and despite reporting it and submitting my photo ID to recover it, the hackers continued to control it. I created a new account with the username [redacted], and hackers from my original account are interfering with it, notifying my friends not to accept my friend requests and might have reported it as fake. I have also submitted my ID for the new account. The situation is urgent as the hackers are also trying to contact me on my phone number [redacted]. I request Facebook to investigate both my accounts promptly. My original account should be deactivated due to fraudulent activity, and my new account needs to be reactivated. It's concerning that the hackers have more control than Facebook. I have attached my ID for your reference.

Hello, I am reaching out regarding an issue with my Facebook account. When I attempted to log in on Wednesday, I received a message stating that my password had been changed an hour prior, which was not possible as I was asleep at that time. I proceeded to the account recovery process, where I was asked to verify my identity by providing my ID, which I uploaded. After that, I received an email notifying me that I could reset my password by following a link. However, upon clicking the link, I was informed that I had attempted too many times and needed to try again later. Despite waiting 24 hours, I encountered the same message. I should note that I no longer have access to the cell phone linked to my account for receiving security codes, and I am also unable to access the associated email address. It is now Sunday, and I urgently need to regain access to my account as it contains important personal history. The email linked to my inaccessible account is [redacted], while my current email is [redacted] Please assist me in recovering my account. Thank you.

In early [redacted], there was an issue with my tax refund that was supposed to be direct deposited onto our card, but it got stolen along with other sensitive information. To prevent further hacking, I enabled two-factor authentication on my emails. Unfortunately, our phone broke and the number was recycled before we could replace it, so we lost access. Now, Facebook's SMS messages are going to a stranger, jeopardizing our privacy. Despite multiple attempts to contact Facebook, I only received automated responses with no real solution. It's been over a year of explaining the situation to them without any resolution.

Dear Concerned, I am writing to address an issue with my Instagram account used for business purposes. Despite compliance with all Instagram terms and policies, my account is inaccessible. It seems to have been reported by individuals displaying racial prejudice. As there was no prior warning, I am unsure of any wrongdoing on my part resulting in the account's disappearance. The account holds valuable data, memories, and information. If my presence on the platform is not welcome, I kindly request assistance in retrieving the account data. I value the Instagram community and aim to contribute positively. I would appreciate any guidance on how to resolve this matter. Thank you for your attention to this request. Sincerely, S. B.

As a member of the Colim church, there is a Facebook page linked to the church that is causing issues. One individual had the login details for the page, left the church, and now claims to have forgotten the information needed to close the account. This forced the opening of a new Facebook account, but the old accounts still exist with outdated information. The main concern is there are now three accounts, with only one being up to date under the name "Colim Colim." The other two accounts "Colim Ministry" and "Colim Minstry" need to be closed, but the person holding the login information is uncooperative. Any help on how to proceed would be greatly appreciated. Thank you, Maria N.

I'm attempting to regain access to my Facebook account from [redacted]. During my deployment in Afghanistan, I was injured and suffered from amnesia. I've been unable to recall many things, including the password for the email linked to the account. I've previously tried to recover the account by submitting a photo of my identification but was unsuccessful. Since the incident, I've experienced seizures and a Traumatic Brain Injury. The account holds memories from my deployments that I wish to revisit. You can reach me via email at [redacted] or phone at [redacted]. The account I'm trying to recover is [redacted], and I'm depicted in the profile picture. Opening this old account would be a meaningful gift for my 31st birthday. Thank you in advance. -Michael D. Overstreet