The following are issues that customers reported to GetHuman about Facebook customer service, archive #507. It includes a selection of 20 issue(s) reported April 3, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been struggling for 48 hours to create a Facebook account. Initially, I had to prove I wasn't a robot and add a photo, but the first photo I submitted wasn't accepted while they were verifying it. I submitted a different one, which finally worked.
Today, things got even worse. Just 10 minutes after logging in, I was asked to go through the entire process again of proving I wasn't a robot. I resubmitted the same photo and now have to wait for them to verify it. Additionally, when I tried starting a new account, my original one was disconnected. This whole experience has been incredibly frustrating and disappointing, especially after waiting so long to use this platform.
Reported by GetHuman2670707 on miércoles, 3 de abril de 2019 3:30
I have encountered the issue of being blocked three times for attempting to post a photo by the respected American photographer, Edward Weston, titled "Nude in Stairway, [redacted]," featuring his wife, Claris Wilson Weston. This is a piece of art, not pornography, and does not depict explicit sexual content or reveal any intimate body parts. Despite receiving validation twice that the image complied with Community standards, I faced another block on Facebook when I reposted it with arguments against their previous decisions. It is disappointing to see automated systems being misused to restrict individuals sharing genuine art. Photography is a recognized art form, and this particular photo is part of various art museum collections worldwide. It is imperative that Facebook focuses its resources on combatting more severe issues like hate speech and online manipulation rather than targeting artistic expressions.
Reported by GetHuman2670925 on miércoles, 3 de abril de 2019 4:57
While I was playing PUBG on my mobile and streaming live on Facebook using the Omlet Arcade app, I received an email notification about a password change on my Facebook account. Shortly after, my linked phone number and email address were removed by a hacker. I attempted to secure my account using the provided link, but it informed me that my account had been disabled, leaving me unable to initiate any recovery steps. Since the hacker associated the email ([redacted]) with my account and made changes to my profile, including modifying the name to (داعش لذبح الأطفال), I am unable to access my account. I desperately need assistance in recovering it. Thank you for your help and understanding.
Reported by GetHuman2671005 on miércoles, 3 de abril de 2019 5:22
Dear community,
I need your assistance. My Facebook account was hacked, and now I am unable to access it. Despite submitting several forms and providing identification photos, Facebook informed me that my account was disabled for violating terms I did not breach. I was deceived by a fraudulent message asking for my username and password through the Messenger app. Regrettably, I fell for this scam, and soon after realized it was not an official communication from Facebook. The 10 years' worth of contacts on my account are crucial for my music career as a pianist and composer. I urgently need access to my account restored. Your help in resolving this matter promptly would be greatly appreciated.
Thank you,
Nick Sanders
Reported by GetHuman2671413 on miércoles, 3 de abril de 2019 8:10
As a resident of a small community in Muldersdrift, Gauteng, South Africa, I am concerned about the recent blocking of our local Security Company, Drift Reaction's Facebook page. The page has been a crucial source of information regarding criminal activities in our area, including murders, shootings, and home invasions. Lately, this important communication channel has been disabled due to malicious reports labeling the content as "offensive." As a community, we rely on these updates for our safety, and the actions of the individuals reporting the page could put many lives at risk. Drift Reaction has already contacted Facebook regarding this issue, but I urge Facebook to investigate and address this matter promptly. It is essential to maintain this vital link between the security company and the community for effective crime prevention. The safety of all residents in Muldersdrift is at stake, and urgent action is needed to prevent any further disruptions to this valuable service.
Reported by GetHuman-mklaver on miércoles, 3 de abril de 2019 9:13
I'm Suzette Fralin. I have a few accounts with my pictures, but one of them was created with my phone number [redacted], and I want to delete it. I made this account a couple of months ago by accident while trying to view someone else's profile. My sister got upset about it, which I understand because I've also been upset when she changed my last name without my permission in the past. The account was created in her name, and we've been unsuccessful in deleting it. I need assistance in removing it entirely. Thank you.
Reported by GetHuman2671605 on miércoles, 3 de abril de 2019 9:31
Hello Facebook,
I am Sudeep Timalsena from Nepal, currently living in Australia. Recently, I lost my mother and I am desperately looking for a picture I uploaded on Facebook sometime between March and May [redacted] from Sunsari, Koshi, Nepal. The photo includes me, my three brothers, and my mom all smiling together.
Unfortunately, I don't have a backup of this precious picture. Is there any way Facebook can help me recover it? This photo holds great sentimental value to me, as it is the only one I have with my late mother.
Thank you for your assistance. I hope to receive a positive response soon.
Best regards,
Sudeep Timalsena
Email: [redacted]
Mobile: +[redacted]4
Facebook username: sudeep.timalsena
Reported by GetHuman-sudeepti on miércoles, 3 de abril de 2019 9:36
Hello Facebook,
I am Sudeep Timalsena from Nepal, currently residing in Australia. Recently, I lost my beloved mother and I realized I accidentally deleted a treasured photo of her and my three brothers from [redacted]. The photo was uploaded between March to May [redacted] from Sunsari, Koshi, Nepal. This picture holds special memories for me, and I am desperate to recover it as it is the only one I have with my late mother.
I am reaching out to inquire if there is any way to retrieve this deleted photo from my account. Your assistance in recovering this precious memory would mean the world to me.
Thank you for your help.
Warm regards,
Sudeep Timalsena
Reported by GetHuman-sudeepti on miércoles, 3 de abril de 2019 9:44
Dear Facebook Support Team,
I, Sudeep Timalsena, originally from Nepal but currently residing in Australia, am seeking assistance in recovering a precious photo uploaded on Facebook. The image features me, my three brothers, and our smiling mother, uploaded between March to May [redacted] from Sunsari, Koshi, Nepal. Unfortunately, I unintentionally deleted this photo and am now deeply regretting it, especially since my beloved mother passed away recently.
I am desperately trying to locate this photo as it holds significant sentimental value. I kindly request Facebook's help in recovering this photo as it is the only one I have with my late mother.
Thank you for your prompt attention and assistance.
Warm regards,
Sudeep Timalsena
Email: [redacted]
Mobile: +[redacted]4
Facebook username: sudeep.timalsena
Reported by GetHuman-sudeepti on miércoles, 3 de abril de 2019 9:45
I need assistance in deleting an account created in my sister's name. Several years ago, she accessed my account and changed my last name without my permission. This has caused ongoing issues as I now have a fake account in her name that I need to remove. I have tried unsuccessfully to delete it and deactivate it without success. My sister has since apologized for her actions, but I need to resolve this situation. It was wrong of me to create the account, but it was also wrong of her to alter my information without consent. Please help me delete this unauthorized account. The emails associated with my other accounts are [redacted], [redacted], and [redacted] I cannot recall which email was used for this particular account. I am 59 years old, turning 60 soon, and wish to resolve this matter promptly to avoid legal issues. Your assistance is greatly appreciated.
Reported by GetHuman2671605 on miércoles, 3 de abril de 2019 10:34
Dear Sir,
Today, I attempted to log in to my Facebook account under the name "Ovais Jaangda" only to discover that my password and email had been changed, indicating a compromise and hack of my account.
As a businessman and former member of the Managing Committee of the Karachi Chamber of Industries, my account has a friend list of over [redacted] individuals, personal information, business connections, and credit card details.
Yesterday at 14:47, I received an SMS with an auto-generated code to reset my password from a local number, a screenshot of which is attached.
If you require any additional information, please let me know.
I would like to formally request that you investigate this matter and pursue legal action against the individual responsible.
Kind Regards,
Ovais Jaangda
Reported by GetHuman-jaangda on miércoles, 3 de abril de 2019 11:17
Hello, I'd like to request the reopening and reactivation of my personal Facebook account. It was disabled by mistake by your security system. I have already submitted my identification proof to verify my identity. I believe this should be sufficient to restore access to my account. I urge you to understand the importance of this for my business. Please review my submitted documents and reactivate my account as soon as possible. Thank you for your assistance.
Reported by GetHuman2672013 on miércoles, 3 de abril de 2019 11:54
I was recently banned for posting a review exposing a company that mistreated a customer. I had shared similar information during a live session the night before, and no action was taken then. The pictures I posted as evidence speak for themselves. The individual who sent me the inappropriate messages has not issued a refund, and instead of addressing my concerns, others labeled me as a liar without repercussions. My intention was to warn others of this fraudulent business, and despite the post being widely shared, I was banned. The decision to silence me gives this dishonest company a platform to continue deceiving people. Additionally, the owner falsely claimed credit for a purchase I made for a Secret Santa, further proving their deceit. I urge for my ban to be lifted and my original post reinstated, as I have undeniable evidence to support my claims against this individual and their unethical practices.
Reported by GetHuman2672188 on miércoles, 3 de abril de 2019 12:38
I temporarily linked my game to a Facebook account until I could set up my Google Play account to avoid sharing personal information. Although it goes against the Terms of Service, this was a short-term solution. Unfortunately, Facebook disabled the account before I could relink the game, causing me to lose access to it. I had made purchases in the game and now feel frustrated as Facebook is preventing me from accessing it. The game developers have informed me that I need to unlink and relink the game through Facebook to recover it. This process should only take me less than 5 minutes to complete. The Facebook account in question is under the name "Art Bond" with the email [redacted]
Reported by GetHuman2672203 on miércoles, 3 de abril de 2019 12:40
I need to contact Facebook representatives as soon as possible. I've left multiple messages about my account, which I am unable to access. If my profile is being kept on the system without my consent, I will take further action. I do not authorize my profile to remain on your system. I demand its removal if I cannot regain access. My details are: Barrie Simpson from Dundee, Scotland, born on 24.11.[redacted]. My former email is [redacted], and my current one is [redacted] My mobile number is [redacted]7. I can provide identification if needed. This message will be saved as evidence.
Reported by GetHuman2672264 on miércoles, 3 de abril de 2019 12:52
Good evening, I am a legitimate Facebook user. I am grateful for having a Facebook account, but I am very concerned because someone is being abusive by creating an account and posting my picture along with offensive statements. They are also inviting my colleagues and friends, posting harsh and libelous content under an Arabic name. I hope that Facebook will address my complaints and prevent their platform from being misused to harm others. I wish for the account with the username الصورة ارسال الصورة to be banned and deleted to stop the abuse of reputation.
Reported by GetHuman-ozamgirl on miércoles, 3 de abril de 2019 13:15
A few months back, I anticipated launching my online craft and home decor store without settling on a name just yet. I temporarily named it Kady's Country Creations using my name. Recently, I opted to officially name it Chicken Scratch Decor. Despite updating my business page name request twice to reflect Chicken Scratch Decor, it got rejected each time. It's frustrating as everything else on the page, including the profile picture logo, already shows Chicken Scratch Decor. It's important for me to have consistency across all my online platforms. I feel disheartened that my preferred name is not being allowed on my business page. Starting a new page would mean losing all my hard work, likes, and reviews accumulated.
Reported by GetHuman2672552 on miércoles, 3 de abril de 2019 13:45
My account got disabled, and I was requested to alter my name. But how can I switch it to my actual name if my account is deactivated? I am disappointed with the way you handle name changes. I have many memories stored on Facebook. Hopefully, I can recover my photos from there. If needed, you may retain my Facebook account. It is unacceptable to deactivate someone's account without prior notice.
Reported by GetHuman-phxc_mon on miércoles, 3 de abril de 2019 13:59
My ex-boyfriend, Jason Luna, also known as Jay Stackz, is posting my private Google photos on his Facebook account. He hacked into my Google account and is not only sharing my pictures but also making derogatory comments about me. Additionally, he is targeting my children, harassing them, making threats, and even posting their photos along with my grandchildren's. I have been trying to reach out to address this situation as it's completely unfair for him to be engaging in such behavior and disturbing my family. My grandchildren should not have to experience this. I kindly request someone to investigate his accounts, as he has multiple under the names Stacks Luna and Jason Luna. He claims to be from Lubbock, Texas, but often falsely states he is from Austin or San Antonio. Please remove this content from his page or suspend his account to stop the harassment and threats towards my family. Thank you.
Reported by GetHuman2672693 on miércoles, 3 de abril de 2019 14:08
I need help with a concerning situation. Recently, someone named Kiran Faiz contacted me through email and Facebook claiming to be from Instant Articles on Facebook. Curious about Instant Articles, I followed a link provided by them, which led me to Facebook. Initially thinking it was legitimate, I did not agree to anything. However, upon reaching the page, I saw a person named Shaista along with four unfamiliar names in the financial admin section. They then requested access to my payment account, causing me to become suspicious. I informed them I would contact Facebook. Later, while trying to seek help from Facebook, I discovered that the person had taken ownership of our business page and removed it from my monetized accounts. Can this be resolved? Please cancel Instant Articles for QUANDRA BANKS MUSIC PAGE. I set up using the email [redacted] and the name Phatty Gyrlz. I appreciate any assistance in investigating this matter, as I believe others may also be affected.
Reported by GetHuman-phattygy on miércoles, 3 de abril de 2019 14:18