Facebook Customer Service Issues

I am experiencing an issue with my Facebook account, which is linked to my business page. Clicking on the link to my business site displays a red error message to all my business contacts. It is crucial that this is fixed promptly as it prevents anyone from accessing my business site through the link, potentially impacting my business negatively. Shopify, my store platform, has contacted Facebook to address this matter, but it remains unresolved. I kindly request the link between my store and Facebook page be restored, enabling my customers to view and make purchases on my site. My business page is called Mi Charee Amour, and my profile name is Quinn Charee. Please reach out via email or message if further clarification is needed regarding this issue. Thank you for your assistance in resolving this matter promptly. Best regards, Charee Quinne

When attempting to log in to Facebook, after entering my username and password, I am prompted to input my mobile number. However, despite entering the correct information, I am not receiving the six-digit code required from Facebook on my phone. Even after clicking the "resend code" option, the code doesn't come through. When trying to report the problem, the options lead back to the page requesting the code. I have provided feedback and tried changing my password via email to no avail. The help center and account reactivation are not working as my mobile is not receiving activation codes. I have not violated any policies, so I am unsure why my account was blocked. Only Facebook can unblock my account or send me the activation code to resolve this issue. I have verified that my phone is working by receiving codes from other platforms.

I need guidance on creating an account using a Windows 10 laptop computer as I do not have a cell phone for verification. I have been on Facebook for over 7 years. Previously, my information was saved on my web browser, but after a system restore, I could not access my old account. I have been unsuccessful in creating a new account as the verification process requires a method I am unable to use without a cell phone. Any assistance in creating a new account would be appreciated. You can contact me at [redacted], thank you.

There was a distressing incident in an Australian online group where hateful and offensive content, including a link to the NZ mosque shooting, was shared. Despite my attempt to comment, a glitch on Facebook caused an unintended offensive term to be posted. Consequently, my account was suspended for 7 days, while the original post contained numerous instances of hate speech. The discrepancy in handling the situation is frustrating, and I am determined to have my account reinstated. I am deeply concerned about the prevalence of hate speech and discrimination on the platform. I urge Facebook to address these issues promptly, as my accidental use of a slur pales in comparison to the harmful comments targeting the Muslim community.

Between February 23rd and 28th, our two Facebook business pages were targeted by Animal Activists, accusing us of illegal activities. They made numerous posts on the pages which we promptly deleted and banned the authors, totaling [redacted] people in just 48 hours. Unfortunately, they exploited a loophole allowing them to continue leaving fake reviews and engaging in negative interactions on the page even after being banned. Despite reporting each review, some remain as Facebook claims they do not violate Community Standards. We had to unpublish the pages to prevent further harm to our businesses. We have involved the police as this behavior constitutes malicious communications under U.K. law, with a crime reference number provided. However, Facebook's U.S. jurisdiction complicates prosecution. We seek assistance in addressing this issue promptly. For any correspondence, please use [redacted] or [redacted] Thank you, Kim Allen

My company's Facebook page, Venus Medical in Dublin, Ireland, with over [redacted] followers, primarily patients, was taken over by a former director, Pyn Lim. Despite no longer being a shareholder or director, she has not returned control to me. I have created a new page, Venus Medical, linked to my personal account, Peter Prendergast, but I need to reclaim the followers who are now receiving updates from the wrong company. Patients are being approached by a different provider, which is not in their best interest. Your prompt assistance is greatly appreciated. Thank you.

About a month ago, I changed my phone number and did a factory reset on my phone. When I reloaded it, the password I used for Facebook didn't work. I tried account recovery, but it didn't work. I don't remember if I had a backup email or phone number linked to the account. I can't remember the email associated with the account either. My Google email doesn't show my Facebook account, and searching my name brings up an old account I don't want. I have another phone with the account logged in, but I can't remember the password and can't contact my trusted friends. I've been trying for weeks to access the account which is crucial because it holds the last memories of my late fiancee, who recently passed in a car accident. Please help me regain access. My name is Domonique J., and the profile picture is of me flexing my back muscles in a grey shirt and black hat. I can be reached at [redacted]. Thank you for your help in advance.

My account was compromised, resulting in your team blocking my access. I urgently require assistance in regaining control as the hacker altered my login credentials. They changed my password, email address, phone number to a Nigerian number starting with +[redacted], and even modified my trusted friends' list. This has prevented me from resetting my account independently. Due to the hacker's actions, I cannot retrieve the verification codes necessary for access. The hacker also replaced my email with [redacted], a deceptive address triggering the reliance on compromised trusted friends. I kindly request immediate support in removing the hacker's access to my account and restoring my control over it. I appreciate any help you can provide to resolve this issue promptly.

Since last November (November [redacted]), Facebook has been prompting me to submit a photo to secure my account. Initially, these prompts appeared about once a week, but soon escalated to the point where I was being logged out every hour. In December, it began requesting a photo ID, which I provided. Although it allowed me to regain access, the cycle of the "submit a photo" prompt and the "submit your ID" prompt persisted. In January, after submitting my photo, Facebook displayed a message stating I couldn't use the platform until the photo was reviewed, locking me out until today. However, upon attempting to log in again, it requested another photo and reiterated that I couldn't access Facebook until the picture was reviewed. This situation is incredibly frustrating, especially since I'm unable to seek assistance through the Facebook Help Center due to being locked out. I have provided multiple photos and a photo ID, so it is clear this is my account. What steps can I take to resolve this issue?

I am wondering if it's possible to merge my old account with a newer one. Back in [redacted], I accidentally locked myself out of my old account when my cat pressed the reset button on my PC while I was in the midst of changing the password to a more complex one. Sadly, the email and mobile number associated with the old account were outdated, and I didn't have any trusted friends listed. Despite my efforts, I couldn't recover the old account and ended up creating a new one shortly thereafter. The problem now is that people still contact the old account, send friend requests, and post messages even though the new account is active and functioning well. The content on both accounts is quite similar, so it would be convenient to merge them if possible. It's not urgent, just something that would make things easier for me.

I keep receiving emails from Facebook about La Dona's message and notifications I have supposedly missed. However, there is no message from La Dona, and I don't know who this person is. I attempted to report this issue to Facebook through their online service, but the only option I found was to report a threatening message, which does not apply to my situation. Facebook's responses seem automated as they consistently ignore my concerns and close the cases without addressing the problem. Today alone, I received three more emails about La Dona's message, which is incredibly frustrating. It is perplexing that Facebook does not have a direct contact method for users to reach them about such issues. All services, even Facebook, should be accountable for their mistakes and address user concerns promptly.

Facebook Group Membership Request Issue I contacted Facebook regarding an issue with my group "Tessa's Ravenous Readers." I am unable to view or approve member requests, even though it shows that there are over 20 pending requests. As the sole admin, I need to manage these requests, especially as I'm gearing up for a book launch. I attached screenshots for reference. The response I received was generic and unhelpful. If there is any assistance you could offer, it would be greatly appreciated. Thank you for looking into this matter. - Jessica C./ Tessa Tempest

Hello. I recently received a message through Facebook Messenger from the husband of a half-sister I never knew about. Initially, I thought it was a prank and deleted the message. However, after discussing with my mom, I realized the message was legitimate. Unfortunately, since I deleted the message, I no longer have his name and cannot contact them. My dad, who passed away in [redacted], was connected to this half-sister. I've tried searching on Ancestry.com and asking family members for information, but all we remember is the woman my dad was married to. I believe the husband's name might be George Simpson from either England or Scotland. If there's any way to recover deleted messages on Facebook Messenger, I would appreciate the help so my sisters and I can reconnect with our half-sister. Thank you.

Hello, I need assistance with changing my page name from "Spacial K Life" to "My Colourful Life" as my business has evolved beyond its original theme. My website and blog can be found at www.mycolourfullife.online. I am refraining from using my Facebook page for advertising until the name change is completed to avoid confusion among my customers. Although I have already submitted the request for the name change, it is taking longer than the promised 3 days, causing frustration and inconvenience to my business. Your prompt attention to updating my page name would be greatly appreciated. Thank you for your help in this matter. Sincerely, K.

I have managed a page named Schuyler Tjepkes Herpetoculture for years, showcasing my work with ball pythons. Transitioning it to a business as Pacific Northwest Pythons, I encountered a problem with Facebook not allowing me to change the name, citing it as deceitful. This is frustrating as my content aligns perfectly with the new name, focusing on reptiles and amphibians. Despite my appeals, I have not received any response or confirmation from Facebook. This issue is crucial for my business, and I'm at a standstill with no clear way forward. Any advice or support on how to resolve this issue with Facebook would be greatly appreciated. Thank you. S.T. Pacific Northwest Pythons

Hi, I recently had my Facebook account disabled, which has left me quite upset. While I understand if you can't unlock it, I used Facebook as a personal diary and have many valuable pictures on there. I am devastated because I haven't saved them elsewhere. Is there any way you could send me the pictures or unlock my account temporarily so I can back them up? Some of these images mean everything to me. Regarding my surname displaying as Agnieszka, I chose to use my middle name instead of my surname due to personal reasons. I am estranged from my father and feel ashamed to use his surname, which I plan to change soon. Agnieszka is part of my full name, not a fake alias. Your assistance in this matter would be greatly appreciated. Sincerely, Karolina

I encountered an issue accessing my private messages on Facebook, being prompted that my session had expired and needing to log in. Despite trying to log in, I received an error message stating my password was incorrect. Upon reaching out to Facebook support, I was provided with a verification code. After multiple attempts, my account access issue persisted. Subsequently, I received assurance that my account was secure, but the problem persisted. Following this, I was informed via email that my details were received and assistance would be provided soon. Despite these actions, my access issue persisted, leading me to suspect a hack occurred. At approximately 9pm UK time, my account was reportedly shut down, impacting my business activities. I seek clarity on the steps being taken to address this concerning situation.

A few years ago, I established a business and created a Facebook page with the help of a person I brought on board. Initially, she was more skilled with computers and set up the page, inadvertently linking it to both of our personal Facebook accounts. After she left the business about a year ago, I struggled to remove her from the business page. Despite dedicating years to building the page and receiving client reviews, she currently has exclusive control over it, putting my business at risk. I am concerned that her actions could jeopardize all the hard work I've invested. I urgently need assistance either transferring sole control of the page to me or shutting it down if necessary. The business page is Heaven Scent Cleaning Service, located in Oshawa, Ontario. The other person involved is Lyndsey Swan, and my name is Ashley Magee (listed on Facebook as Ashley Nicole). Thank you for your help.

Hi, I am facing a serious issue with my Facebook account being hacked, which also led to my email being compromised. The hacker not only changed the email associated with my account, but also altered my password, phone number, and personal information. I have been unsuccessful in regaining control of my account, and the hacker is now sending malicious messages to my friends and family. I am concerned about the potential risks of malware or viruses being spread through my account. I urgently need assistance in either recovering control of my account or permanently deleting it. Details: - Old email linked to my account: [redacted] - Previous phone number on the account: [redacted] - Former name on Facebook: Tyler Alexander Phillipeck - Possible email linked to my account: [redacted] I am prepared to cooperate in any way necessary, including providing identification for verification purposes. I can supply copies of emails indicating changes made to my account. I am even willing to pay for assistance, as the situation is causing distress to my contacts. The current support options are not viable for me since I cannot access the compromised email or phone number. I appreciate any help in resolving this matter promptly. Thank you.

Last week, I encountered an issue with accessing my account under the name "Ivan Williams" for the first time. Despite changing the password using codes sent to both my Omani phone number and email, I faced a roadblock as it required a second code from an old Emirati number, which I no longer have access to. I have tried resending the password to my current phone number and email, but it repeatedly redirects me to the outdated Emirati number. I rely on this account to stay connected with my loved ones and manage a social site for Venezuelan immigrants and refugees in Chile, titled "Venezolanos abiertos de criterio en Chile y el mundo." As an Omani University professor advocating for peace, I value freedom of speech and democracy. I seek alternative verification methods like identifying photos of friends and family on my account or verifying through my current Omani number, which is listed on my account. The previous phone numbers are no longer relevant since I relocated to Oman last September. Thank you for considering these options to help me regain access to my account.